★★★★★ Outstanding service from start to finish! I recently had my BMW X7 repaired at Sytner BMW Chigwell, and I want to say a huge thank you to Jackie for looking after everything so brilliant... Voir plus
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Lisez les avis des autres
I tried to book a visit to fix an engine warning light via the Whatsapp: sent and received a few messages, sent a picture of the warning light...then radio silence. Ended up having to take it somewher... Voir plus
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A 2hr wait service turned into a 5hr session. I knew it was going to take longer than expected due to an issue but not that long. Didn't get updates without chasing the very helpful receptionist sever... Voir plus
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Easy on line check in for service, saves time when handing over vehicle. My service adviser Kevin was very professional.
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À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Langston Road, IG10 3UE, Loughton, Royaume-Uni
- 020 8418 7600
4,6
Excellent
817 avis
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Took my mini in for wheel refurbishment…
Took my mini in for wheel refurbishment and was completely satisfied with the result. There is a complimentary washing of the car as well but they were very busy and Jackie Everett offered to clean it herself of which I was very grateful.
30 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Chigwell BMW
Dear Ray, thank you very much for your kind words and for taking the time to share your experience. I'm delighted to hear that you were pleased with the wheel refurbishment on your Mini and that Jackie’s willingness to personally clean your car made a positive impression. It’s always wonderful to know our team’s efforts are appreciated, especially during busy periods. We truly value your support and look forward to welcoming you back to Sytner Chigwell BMW in the future. Kind regards, Peter Chadwick - Head of Business
Acquiring a new car
Everybody was very helpful throughout the process of acquiring a vehicle especially customer service personnel who went through every aspect in a friendly but professional manner. Haymish played a major role in the acquisition of the vehicle and explained every aspect of the vehicle in an excellent manner.
29 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Chigwell BMW
Dear John, thank you very much for your wonderful feedback. I'm delighted to hear that our team, especially Haymish, provided friendly yet professional assistance throughout your vehicle acquisition. It’s fantastic to know that every aspect was clearly explained to you, ensuring a positive experience. Your kind words mean a great deal to us and we truly appreciate you taking the time to share your thoughts. We look forward to welcoming you back to Sytner Chigwell BMW in the future. Kind regards, Peter Chadwick - Head of Business
Car service and MOT were done well, but puddle in footwell!
Car service and MOT were done well. The staff were efficient and friendly. One issue that has occurred with both my recent visits, however, has been the state of the driver’s side mat in the footwell. There has been a black puddle there both times when I have picked the car up, caused by someone’s feet. Both times I have had to mop it up with a tissue to avoid getting the mess on my shoes! Otherwise all good.
29 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Chigwell BMW
Dear Sarah, thank you for your feedback and for recognising the efficiency and friendliness of our staff. We sincerely apologise for the inconvenience caused by the state of the driver’s side mat during your visits. This is certainly not the standard we aim to maintain and we appreciate you bringing it to our attention. We’re glad that aside from this issue, you found the service and MOT to be carried out well. Your comments are valued. Kind regards, Peter Chadwick - Head of Business
My mini needed an oil service and as…
My mini needed an oil service and as always I was treated with professionalism and courtesy.
Amy is a star!!! thankyou for yet another excellent experience
25 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Chigwell BMW
Dear Paige, thank you ever so much for your kind words and continued loyalty. I'm thrilled to hear that you consistently experience professionalism and courtesy during your visits. Amy will be delighted to know she made such a positive impression – she truly is a star! It’s always our pleasure to provide excellent service for your Mini and we look forward to welcoming you back again soon. Your support means a great deal to all of us at Sytner Chigwell BMW. Kind regards, Peter Chadwick - Head of Business
Great service from Mark Peel
I visited the Sytner Chigwell BMW for my vehicle inspection I had warm welcome from reception team and Mark Peel was looking after my Vehicle. He was very helpful and his Willingness to help and support make big difference and he was the big difference Thank you Mark for your great service😊
21 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Chigwell BMW
Dear Md Forhad Abedi, thank you very much for your kind words and positive feedback. I'm delighted to hear that you felt warmly welcomed by our reception team and that Mark Peel provided such excellent support during your vehicle inspection. It is always our aim to deliver outstanding service, and comments like yours truly motivate us. We will be sure to pass on your thanks to Mark. We look forward to welcoming you back to Sytner Chigwell BMW in the future. Kind regards, Peter Chadwick - Head of Business
Reggie Witham provided a very efficient…
Reggie Witham provided a very efficient service with clear and timely communication.
24 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Chigwell BMW
Dear Imran, thank you very much for your kind words. I'm delighted to hear that Reggie Witham provided you with efficient service and clear, timely communication. It is always our aim to ensure every customer feels valued and well-informed throughout their experience with us. Your positive feedback is greatly appreciated and serves as a wonderful motivation for our team. We look forward to welcoming you back to Sytner Chigwell BMW in the future. Kind regards, Peter Chadwick - Head of Business
I have been taking my BMW cars to…
I have been taking my BMW cars to Sytner Chigwell since 2016, and I must say, I have never had any issues with them. They have a great team and they always do such a good job. In my recent visit, Kevin looked after me, and delivered the best service I could possibly ask for. I look forward to visiting again in the near future, thanks.
23 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Chigwell BMW
Dear Hech, thank you very much for your kind words and ongoing loyalty since 2016. I'm thrilled to hear that Kevin and the team consistently provide you with excellent service and that your experiences have been positive. It is always a pleasure to welcome you back to Sytner Chigwell BMW. Your satisfaction means a great deal to us, and we look forward to seeing you again in the near future. Kind regards, Peter Chadwick - Head of Business
Quick, efficient and quality
Quick, efficient and prompt.
This far, all the jobs have been completed to a very good standard as expected b
Would prefer a form of loyalty discounts as the total does increase rapidly.
22 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Chigwell BMW
Dear Mr Ahmed, thank you very much for your positive feedback. I'm delighted to hear that you find our service quick, efficient and up to the high standard you expect. Your comments regarding loyalty discounts are appreciated and duly noted. We understand how costs can add up and value your honest suggestion. It’s our pleasure to assist you, and we look forward to continuing to deliver a reliable and professional experience for you in the future. Kind regards, Peter Chadwick - Head of Business
Overall - Great
Overall, Amman Hussain at Sytner managed the whole of my purchase process to a very high standard. Great communication, always assisted me with queries in a timely and efficient manner and walked me through the timeline and other elements involved.
18 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Chigwell BMW
Dear Vik, hank you very much for your kind words and for sharing your positive experience with Amaan Hussain at Sytner Chigwell BMW. I'm delighted to hear that your purchase process was managed to a high standard and that communication was clear and timely throughout. It is wonderful to know Amaan was able to assist you effectively and guide you through every step. We truly appreciate your feedback and hope you continue to enjoy your new vehicle. Kind regards, Peter Chadwick - Head of Business
The sales staff are very attentive and…
The sales staff are very attentive and professional. They understand what I needed and provided a great service throughout
5 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Chigwell BMW
Dear Christopher, thank you very much for your kind words and positive feedback. I'm delighted to hear that our sales team were attentive and professional, ensuring you received the service you needed throughout. It is always our aim to provide an excellent and personalised experience for every customer. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your thoughts. We look forward to seeing you again soon. Kind regards, Peter Chadwick - Head of Business
Kevin was really clear and had the…
Kevin was really clear and had the foresite to arrange a service at the same time as my MOT to save me the bother of coming back a few weeks later.
14 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Chigwell BMW
Dear Dan, thank you very much for your kind words. I'm delighted to hear that Kevin was able to provide clear information and thoughtfully arranged your service alongside your MOT, making the process a lot more convenient for you. It’s always our aim to save our customers time and effort wherever we can. We truly appreciate you taking the time to share your positive experience and hope to continue delivering excellent service whenever you visit us again. Kind regards, Peter Chadwick - Head of Business
⭐⭐⭐⭐⭐ 10/10 Customer Service – BMW Chigwell
Absolutely fantastic experience with BMW Chigwell! A huge thank you to Asif Siddiqui and Edgars Ivkos for their outstanding customer service from start to finish.
They went above and beyond to help me get the exact 1 Series BMW I wanted, securing it at a great price with an excellent finance option that worked perfectly for me. The whole process was smooth, professional and stress-free, and I genuinely felt well looked after throughout.
Asif and Edgars were knowledgeable, friendly, transparent and always happy to help with any questions. Nothing felt rushed or pressured — just excellent service focused on getting me the right car and the right deal.
I couldn’t be happier with my new BMW 1 Series or the service I received. 10/10 experience and I would highly recommend BMW Chigwell, especially Asif and Edgars, to anyone looking for their next BMW! 👏🚗
14 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Chigwell BMW
Thank you so much Liam for your fantastic review. I'm delighted to hear that Asif and Edgars provided you with such excellent service and helped secure the perfect BMW 1 Series with a great finance option. It’s wonderful to know the process was smooth, professional and stress-free throughout. Your recommendation means a great deal to us, and we’re thrilled you’re enjoying your new car. Wishing you many happy miles ahead in your BMW, thank you for your custom. Kind regards, Peter Chadwick - Head of Business
Customer service was 10/10 very easy to…
Customer service was 10/10 very easy to talk to and very helpful answered any questions I had and was very easy going. Big shout out to Tayyab Alyas who dealt with my purchase he was superb and would highly recommend Tayyab if you went to Sytner chigwell to buy a new car.
11 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Chigwell BMW
Thank you so much for your fantastic review, Luke. I'm delighted to hear that our customer service met your expectations and that Tayyab provided superb support throughout your purchase. It’s wonderful to know you found the process easy and enjoyable. Your recommendation means a great deal to us and to Tayyab personally. We truly appreciate you taking the time to share your experience and hope you continue to enjoy your new car from Sytner Chigwell BMW. Kind regards, Peter Chadwick - Head of Business
Team at BMW
It was everything the service was amazing, was efficient and quick. Especially Atakan he was amazing with the updates of the car and every single detail to the important information. The service was lovely apart from a slight delay (not the sites fault) but it was a really lovely experience
11 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Chigwell BMW
Dear Gurdeep, thank you very much for your kind words and positive feedback. I'm delighted to hear that Atakan provided such detailed updates and that you found the service efficient and enjoyable. We appreciate your understanding regarding the slight delay, and it’s wonderful to know that overall your experience with us was lovely. Your support means a great deal to the team here at Sytner Chigwell BMW. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
Great communication at all times and…
Great communication at all times and also fitted in a service for me that was not scheduled when dropping off for MOT and starter motor recall, I requested on day as so close to being required. Car returned cleaned and hoovered. Thank you
2 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Chigwell BMW
Dear Dave, thank you very much for your kind words and positive feedback. I'm delighted to hear that our team was able to accommodate your service request alongside the MOT and starter motor recall so promptly. It’s great to know that the communication throughout your visit met your expectations and that you were pleased with the cleanliness of your car upon collection. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience. Kind regards, Peter Chadwick - Head of Business
Amy - Service Desk
I dealt with Amy, she was very friendly and efficient and made me feel that I was a valued customer, even though it was my 1st visit to Sytner - Chigwell.
The visual health check video was clear and precise and very easy to understand.
4 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Chigwell BMW
Dear Peter, thank you for your kind words and for taking the time to share your positive experience with us at Sytner Chigwell BMW. I'm delighted to hear that Amy provided friendly and efficient service, making you feel valued on your first visit. It’s wonderful to know that the visual health check video was clear and easy to understand. Your feedback is greatly appreciated and motivates us to continue delivering excellent customer care. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
Great Customer Service
I called on Thursday and they managed to book me in the following morning as an urgent service request. The job was completed the same day and handled very well throughout
4 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Chigwell BMW
Thank you very much for your kind words and positive feedback. I'm delighted to hear that we could accommodate your urgent service request promptly and complete the job to your satisfaction on the same day. It’s always our aim to provide a smooth and efficient experience, so it’s great to know that you felt well looked after throughout. We truly appreciate your support and look forward to assisting you again in the future. Kind regards, Peter Chadwick - Head of Business
Always excellent service.
4 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Chigwell BMW
Thank you ever so much for your kind words. I'm absolutely delighted to hear that you consistently receive excellent service from us at Sytner Chigwell BMW. Providing a first-class experience for our customers is something we take great pride in, and it is wonderful to know our efforts are appreciated. Your continued support means a great deal to the whole team. We very much look forward to welcoming you back again in the near future. Kind regards, Peter Chadwick - Head of Business
From start to finish the service I…
From start to finish the service I received was brilliant. Amaan and the rest of the team made the whole process of part exchanging and refinancing very easy . I would have no problem recommending Sytner Chigwell to anyone looking to buy a car.
5 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Chigwell BMW
Dear Christopher, thank you very much for your kind words and positive feedback. I'm delighted to hear that Amaan and the team made your part exchange and refinancing experience straightforward and enjoyable. It’s wonderful to know our service met your expectations from start to finish. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. We wish you many happy miles with your new BMW. Kind regards, Peter Chadwick - Head of Business
service was 10/10 all staff dealing…
service was 10/10 all staff dealing with my vehicle were super friendly, definitely recommend this place
3 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Chigwell BMW
Dear Farzana, thank you ever so much for your fantastic 5-star review. I'm thrilled to hear that you found the service to be 10/10 and that our team were super friendly throughout your experience. Your recommendation means a great deal to us, and it’s wonderful to know that we could assist you so well with your vehicle. We truly appreciate your kind words and look forward to welcoming you back to Sytner Chigwell BMW in the future. Kind regards, Peter Chadwick - Head of Business
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