★★★★★ Outstanding service from start to finish! I recently had my BMW X7 repaired at Sytner BMW Chigwell, and I want to say a huge thank you to Jackie for looking after everything so brilliant... Voir plus
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I tried to book a visit to fix an engine warning light via the Whatsapp: sent and received a few messages, sent a picture of the warning light...then radio silence. Ended up having to take it somewher... Voir plus
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I have been taking my BMW cars to Sytner Chigwell since 2016, and I must say, I have never had any issues with them. They have a great team and they always do such a good job. In my recent visit, Kevi... Voir plus
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Booked my car for MOT and service and check in was nice and easy. I arranged a waiting appointment and the work was carried out quickly and was sent the video with report which was nice to have. Very... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Langston Road, IG10 3UE, Loughton, Royaume-Uni
- 020 8418 7600
4,6
Excellent
818 avis
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Thank you Colin for sorting out my MOT…
Thank you Colin for sorting out my MOT and brake fluid. The customer service you provided was amazing. Styner chigwell is the best bmw dealership for buying a car and looking after it. Colin is the best. What a great asset he is to this company.
31 mars 2026
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Réponse de Sytner Group - Sytner Chigwell BMW
Dear Jenny, thank you ever so much for your kind words and wonderful feedback. I'm delighted to hear that Colin provided you with exceptional customer service during your MOT and brake fluid service. It’s fantastic to know that you consider Sytner Chigwell the best BMW dealership for both purchasing and looking after your car. Colin truly is a great asset, and your recognition means a lot to us all. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
Prompt and swift service up date on…
Prompt and swift service up date on vehicle and completion time.
16 mars 2026
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Réponse de Sytner Group - Sytner Chigwell BMW
Dear Lorraine, thank you very much for your kind words regarding the prompt and swift service updates on your vehicle and the completion time. I'm delighted to hear that you found the communication clear and efficient. It is always our aim to keep our customers well informed throughout their experience with us. Your feedback is greatly appreciated and motivates our team to maintain high standards. We look forward to welcoming you back to Sytner Chigwell BMW in the future. Kind regards, Peter Chadwick - Head of Business
Very good experience and customer…
Very good experience and customer service. Been going to this place for several years, ever since I bought the car. Always good service and car get cleaned as a bonus on each visit (much appreciated).
27 mars 2026
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Réponse de Sytner Group - Sytner Chigwell BMW
Dear Vladi, thank you very much for your kind words and continued loyalty over the years. I'm delighted to hear that you consistently receive good service and appreciate the extra touch of having your car cleaned during each visit. It’s always our aim to provide a positive experience for all our customers, and your feedback truly means a lot to the team here at Sytner Chigwell BMW. We look forward to welcoming you back again soon. Kind regards, Peter Chadwick - Head of Business
Jackie was superb
Jackie was superb, she handled the case with ease. it was a seamless process so far. The quote for the damage, hire of the courtesy car, the repair and the fast turn around, and finish off the return of the vehicle and the hire car!! Wonderful service!
26 mars 2026
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Réponse de Sytner Group - Sytner Chigwell BMW
Dear Mr Sumal, thank you very much for your kind words and positive feedback. I'm delighted to hear that Jackie provided superb service and made the entire process seamless for you. It’s wonderful to know that the quote, courtesy car, repair, and quick turnaround all met your expectations. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience. We look forward to assisting you again in the future. Kind regards, Peter Chadwick - Head of Business
Very efficient
Very efficient. Very flexible about dropping off and collecting the vehicle from service. Friendly staff, easy to deal with.
27 mars 2026
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Réponse de Sytner Group - Sytner Chigwell BMW
Dear Paul, thank you very much for your kind words and for taking the time to share your experience with Sytner Chigwell BMW. I'm delighted to hear that you found our service efficient and appreciated the flexibility we offer with vehicle drop-off and collection. It’s wonderful to know our team made the process easy and friendly for you. Your feedback is greatly valued, and we look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
Quick and on time ,
Really pleased , Abbie was always available for updates and got my car back on time I requested
24 mars 2026
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Réponse de Sytner Group - Sytner Chigwell BMW
Dear Peter, thank you very much for your kind words and for taking the time to share your experience. I'm delighted to hear that Abbie was consistently available to provide updates and that your car was returned within the requested timeframe. It’s always our aim to offer a smooth and efficient service, and your feedback is greatly appreciated. We look forward to welcoming you back to Sytner Chigwell BMW in the future. Kind regards, Peter Chadwick - Head of Business
HORRENDOUS EXPERIENCE (aside from the reception team)
The 2 ladies on reception were amazing, I felt bad that they had to deal with the poor service from the other connecting functions.
First of all, Kevin who mans the WhatsApp is rude, difficult and blunt. After attempting to replace a windscreen BMW Chigwell and BMW insurance had disjointed processes and unfortunately got caught in the middle of their battle to have things done there own way. Which resulted in Kevin calling my insurance, putting through a claim on my behalf (without my permission) so he could obtain an authorisation code. I raised a complaint around things but over 2 months later I’ve heard nothing back as expected.
2 months later, I reached back out to BMW Chigwell to get Kevin again, of course he was difficult but finally got a manager to call me back. The manager had then arranged for me to have my windscreen changed. I was asked on 3 occasions if I’d like my car to be washed and cleaned in and out, I accepted on all 3 occasions. I was asked if I wanted anything else done, I requested a quote on a few scrapes on 2 separate occasions. As expected, no car wash and none of the scrapes had been looked at.
At this point I discussed the fact that none of these had been done with the ladies at reception, they were extremely apologetic and you could see they were embarrassed. I genuinely felt sorry for them, most people would take the frustration out on them.
Over the phone they offered “express check out” labelling it pick up your keys and leave. I got there and still had to wait 10 minutes so they could find my keys and bring my car round. As soon as I got home, I got a text, requesting me to take photos of the scrapes so that they can raise an insurance claim. Hilarious.
The worst experience I have ever received from a garage. I’ll be taking the long drive to Enfield next time, never again.
23 mars 2026
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Réponse de Sytner Group - Sytner Chigwell BMW
We are truly sorry to hear about your disappointing experience. Your feedback regarding communication and service has been noted with concern. We appreciate your kind words about our reception team and understand your frustration with the process. We would like to invite you to contact our Head of Aftersales, Paul Trotter, at paultrotter@sytner.co.uk to discuss your concerns further. Peter Chadwick - Head of Business
Very good expert service and friendly
Very good expert service and friendly
19 mars 2026
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Réponse de Sytner Group - Sytner Chigwell BMW
Dear Robert, thank you very much for your kind words. I'm delighted to hear that you found our service both expert and friendly. It is always our aim to provide a welcoming and professional experience for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at Sytner Chigwell BMW. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
I recently had a great experiance at…
I recently had a great experiance at BMW Sytner,
Reggie the service representive was an excellent ambasador for the company and I will certainly be happy to bring furture business to this branch.
16 mars 2026
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Réponse de Sytner Group - Sytner Chigwell BMW
Dear Richard, thank you very much for your kind words and for taking the time to share your experience. I'm delighted to hear that Reggie provided excellent service and represented our company so well. It is always a pleasure to know our customers feel valued and confident in returning to us. We truly appreciate your support and look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
On time and efficient
16 mars 2026
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Réponse de Sytner Group - Sytner Chigwell BMW
Dear John, thank you very much for your kind words and for taking the time to share your experience. I'm delighted to hear that you found our service both on time and efficient. It is always our aim to provide a seamless and enjoyable experience for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
Haymish and Hayder were exceptional
Haymish and Hayder were polite, knowledgable and responsive in helping me purchase my 5 series, excellent work!!
10 mars 2026
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Réponse de Sytner Group - Sytner Chigwell BMW
Dear Rahman, thank you very much for your kind words and for taking the time to share your experience. I'm delighted to hear that Haymish and Hayder were polite, knowledgeable, and responsive throughout your purchase of the 5 Series. It’s wonderful to know that their excellent work made a positive impression. We truly appreciate your support and hope you continue to enjoy your new vehicle, thank you for your custom. Kind regards, Peter Chadwick - Head of Business
Mixed Feelings
The receptionist on the day and my liaison contact Abbi Cross on the day have lifted my score from what would have been a two. Prior to dealing with these two individuals the service had been poor - being given wrong information regarding what service was required, and my request for a waiting booking had not been fulfilled. On the day before my appointment I wanted to speak to someone regarding my booking only to find that you no longer have the option to speak to an individual. All contact options seem to be digital or messaging which is disconcerting and I gave up. The service once in the dealership on the day was extremely good but the booking process, contact etc is very poor and off-putting
14 mars 2026
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Réponse de Sytner Group - Sytner Chigwell BMW
Dear Karen, thank you for your honest feedback. I sincerely apologise for the confusion and frustration caused by the booking process and lack of direct contact options. It is reassuring to hear that Abbi Cross and the receptionist provided excellent service on the day, which helped improve your experience. I appreciate you highlighting both the positives and areas for improvement, as this helps us understand our customers’ needs better. Your comments are valued, and we hope to provide a smoother experience in future. Kind regards, Peter Chadwick - Head of Business
A pleasure to deal with.
I've dealt with the mini side of this dealers more than the BMW, and every time is a breeze. The staff are always helpful and take time to sort things out for you. They're polite and "human", especially in the service teams, I've never been hanging around waiting for call-backs or updates and they make everything so easy for you
9 mars 2026
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Réponse de Sytner Group - Sytner Chigwell BMW
Dear Craig, thank you very much for your kind words and for taking the time to share your experience with us. I'm delighted to hear that our team consistently provides helpful, polite, and attentive service, making every visit a breeze. It’s wonderful to know that you feel valued and well looked after, especially by our service teams. Your feedback truly means a lot to us, and we look forward to continuing to support you with the same level of care in the future. Kind regards, Peter Chadwick - Head of Business
Paul and his team have been amazing
Paul and his team have been amazing, very informative. I would recommend to friends and family.
11 mars 2026
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Réponse de Sytner Group - Sytner Chigwell BMW
Dear Mr Adeniyi, thank you very much for your kind words and for taking the time to share your experience with Paul and the team at Sytner Chigwell BMW. I'm delighted to hear that you found the service informative and that it met your expectations. Your recommendation to friends and family means a great deal to us. It is always our aim to provide a welcoming and knowledgeable environment for all our customers. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
Poor Communication and Phone Line
Poor. The work was done well, expensive but good quality of work. My main concern is the communication / lack of. Time sensitive things are left to email rather than phone call and worse than that is trying to call is near impossible now no matter what extension you choose (except sales of course who always pick up when they think you’re buying a car but as soon as you try get transferred to service they say they can’t - yet when speaking to a different person in sales later the same day they managed to transfer to service just fine once they were tricked into thinking it was sales related) - for a representative of BMW and for such high prices, don’t drop the level of service for god sake. It’s business 101
10 mars 2026
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Réponse de Sytner Group - Sytner Chigwell BMW
Dear Mr Mitchell, Thank you for your feedback. Please accept our sincere apologies for the communication issues you experienced, as this is not the standard we aim to uphold. We appreciate your comments regarding the quality of work and understand your concerns about the difficulty in reaching the service team. We will use your valuable feedback to assist us in improving our service levels. Please accept our apologies once again. Kind regards, Peter Chadwick - Head of Business
Great team and good work for my car
11 mars 2026
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Réponse de Sytner Group - Sytner Chigwell BMW
Dear Mr Boca, thank you very much for your kind words and for taking the time to share your positive experience with our team at Sytner Chigwell BMW. I'm delighted to hear that you are pleased with the work carried out on your car. It is always our aim to provide excellent service and ensure our customers feel valued. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
Excellent Service and a great service
Excellent Service and a great service. The Sytner BMW/mini team under Paul Trotter once again did a fabulous job in servicing the Mini Cooper S. From booking to collection everything was perfect including the surprise loan car of an IX3! . Great job as always Paul , please pass this on to the team. They did a fabulous job!
11 mars 2026
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Réponse de Sytner Group - Sytner Chigwell BMW
Dear Mr Phillips, thank you very much for your kind words and for taking the time to share your experience. I'm delighted to hear that Paul and the team provided excellent service throughout your MINI Cooper S service, and that you enjoyed the surprise loan of the IX3. Your continued support means a great deal to us. We will be sure to pass on your compliments to Paul and the entire team. Kind regards, Peter Chadwick - Head of Business
Went in for my first service
Updated—
The team very quickly responded to my feedback and reach out to assist immediately. Everything was sorted out at the end and Ricki was very professional and explained to me the details of the work done.
OP:
Went in for my first service,
Specifically asking to get my car checked on side mirror and infotainment system, but I got the car back without anyone explaining to me if anything has been done to it or if anything has been done to the car at all.
I assumed it was all taken care of because these are electrical stuff covered by car service package.
So need to go back another week to get it checked again.
6 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Chigwell BMW
Dear Ivan, please accept out sincere apologies for the lack of communication regarding the checks on your side mirror and infotainment system. We appreciate how important it is to be fully informed about any work carried out on your vehicle. We would like to invite you to contact our Head of Aftersales, Paul Trotter, at paultrotter@sytner.co.uk, who will be happy to discuss your concerns and ensure your experience is improved. Kind regards, Peter Chadwick - Head of Business
Rude staff and unprofessional service.
Dear Sir/Madam,
I would like to make a formal complaint regarding the behaviour of a staff member, Jon Hutchison, at the Parts Development department of BMW Loughton.
I recently 09/03/2026 @ 14:55 pm visited the store to purchase a wheel centre logo cap and was charged £18.13 for a single item. When I politely asked why the price was so high, Jon Hutchison laughed at me and said, “It’s not expensive for me.” I found this response unprofessional and disrespectful. When I asked why he was laughing and explained that my question was serious, he became aggressive.
Both he and one of his colleagues began raising their voices and shouted at me. I was told, “If you don’t like it, leave the store and don’t buy it.” I was extremely disappointed by their attitude and poor manners.
As a chauffeur who regularly drives BMW vehicles, I expected a much higher level of customer service from a BMW dealership. This experience has left a very negative impression, and I hope management will take this complaint seriously and address the behaviour of the staff involved. I will tell all of my friends and my colleagues to not use BMW Loughton as they Complety useless and unprofessional.
Thank you for your time, and I look forward to your response.
9 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Chigwell BMW
Dear Nurul Islam, please accept our sincere apologies for the disappointing experience you encountered with our Parts team. This is not the standard of service we strive to provide, and completely understand your frustration. Your feedback is important to us, and we will of course investigate this with our team. Thank you once again for bringing this matter to our attention. Kind regards, Peter Chadwick - Head of Business
Really pleased with the speed and…
Really pleased with the speed and effort put into the service of my car. I received regular updates on the progress. Overall, a great service and friendly staff and customer service.
3 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Chigwell BMW
Dear Sunny, thank you very much for your kind words and for taking the time to share your experience with us. I'm delighted to hear that you were pleased with the speed and effort put into servicing your car, as well as the regular updates you received. It’s wonderful to know our team provided friendly and attentive customer service. Your feedback is greatly appreciated and motivates us to maintain the high standards our customers expect. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
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