Poor customer service experience. No matter how many times I call BMW Chigwell, nobody seems to answer the phone. It is incredibly frustrating and gives the impression that customer enquiries are not... Voir plus
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Lisez les avis des autres
★★★★★ Outstanding service from start to finish! I recently had my BMW X7 repaired at Sytner BMW Chigwell, and I want to say a huge thank you to Jackie for looking after everything so brilliant... Voir plus
L'entreprise a répondu
I tried to book a visit to fix an engine warning light via the Whatsapp: sent and received a few messages, sent a picture of the warning light...then radio silence. Ended up having to take it somewher... Voir plus
L'entreprise a répondu
I have been taking my BMW cars to Sytner Chigwell since 2016, and I must say, I have never had any issues with them. They have a great team and they always do such a good job. In my recent visit, Kevi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Langston Road, IG10 3UE, Loughton, Royaume-Uni
- 020 8418 7600
4,6
Excellent
818 avis
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Réponse de Sytner Group - Sytner Chigwell BMW
Dear Jonathan, thank you ever so much for your kind words and for taking the time to share your experience with Sytner Chigwell BMW. I'm absolutely delighted to hear that you found our service excellent and our team brilliant. It is always our aim to provide the highest standard of care and attention to every customer. Your positive feedback truly means a great deal to us and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
Marvellous saved the day could not have…
Marvellous saved the day could not have been more helpful
22 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Chigwell BMW
Dear Mr Dockerill, thank you ever so much for your kind words. I'm absolutely delighted to hear that we were able to save the day and provide the help you needed. It is always our aim to offer the highest level of service and support to our customers and your feedback truly means a great deal to the entire team here at Sytner Chigwell BMW. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
I experienced an intermittent…
I experienced an intermittent electrical fault on my car and the staff at Sytner Chigwell were polite and helpful and made every effort to resolve the problem.
26 janvier 2026
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Réponse de Sytner Group - Sytner Chigwell BMW
Dear Neville, thank you very much for your kind words and for taking the time to share your experience with us. I'm delighted to hear that our team at Sytner Chigwell were polite, helpful, and made every effort to resolve the intermittent electrical fault on your car. Your satisfaction is very important to us and it is wonderful to know that we were able to assist you effectively. We truly appreciate your support and look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
Service great
Service great. Had message about detected tyre change before service. Even though it was cleared, it’s back?
6 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Chigwell BMW
Dear Stuart, thank you for your positive comments regarding our service. We appreciate you bringing the issue with the tyre change message to our attention. We understand how frustrating it can be to receive a notification that has already been cleared. Your feedback is valuable to us, and we will ensure it is passed on to the relevant team. We hope to continue providing you with excellent service in the future and appreciate your ongoing support. Kind regards, Peter Chadwick - Head of Business
Hayder Zulfiqar – Sales Manager
Hayder Zulfiqar demonstrated excellent leadership, professionalism and customer care. His involvement ensured that everything ran smoothly, efficiently and to a very high standard.
He supported the process with confidence and clarity, making sure the final details, services and overall experience were perfectly aligned with my expectations. His approach was professional, respectful and solution-focused, which gave me complete peace of mind.
An outstanding Sales Manager who clearly values quality, trust and customer satisfaction.
5 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Chigwell BMW
Thank you so much for your wonderful review. I'm delighted to hear that Hayder provided such attentive, patient, and knowledgeable service throughout your upgrade to the latest BMW X5. It is fantastic that he made the process clear and seamless, ensuring all paperwork was completed flawlessly. Your kind words about his professionalism and genuine willingness to help are truly appreciated. We hope you enjoy your new BMW and look forward to welcoming you again in the future. Kind regards, Peter Chadwick - Head of Business
Outstanding Service and True Professionalism
Outstanding Service and True Professionalism – Sytner BMW Chigwell
I would like to express my sincere appreciation and leave a heartfelt review for the team at Sytner BMW Chigwell, and especially for Fisnik R. (Senior Sales Executive), Nick Horwood (Sales Executive) and Hayder Zulfiqar (Sales Manager).
From our first meeting in December 2025 through to collecting my car on 05/01/2026, the entire experience was absolutely exceptional. The level of professionalism, care, and attention to detail shown throughout the process was truly outstanding.
The team provided clear, detailed and honest information about the latest BMW models, guided me through every option and feature, and made all documentation and administrative steps incredibly smooth and stress-free. They went above and beyond to ensure I received the best possible services, pricing, quality and convenience, tailored perfectly to my needs.
Thanks to their expertise and genuine support, I felt completely confident in my decision and was delighted to once again choose BMW. I successfully traded in my previous BMW X5, which I also purchased from them in December 2022, and collected my new BMW X5 with total peace of mind.
This was not just a car purchase, but a long-term relationship built on trust, respect and excellence. The whole team made me feel valued, supported and truly cared for as a customer.
A huge thank you to Fisnik, Nick and Hayder – I would highly recommend Sytner BMW Chigwell without any hesitation. 🌟🚘
Mrs Gyulchay Syuleyman
22 décembre 2025
Avis spontané
Réponse de Sytner Group - Sytner Chigwell BMW
Dear Mrs Syuleyman, thank you ever so much for your kind and thoughtful review. I'm truly delighted to hear that Fisnik, Nick, Hayder and the entire team provided you with such a positive and professional experience. It is wonderful to know that your trust in us continues and that you felt supported throughout your purchase. Your continued loyalty means a great deal to us, and we are honoured to have been part of your BMW journey once again. Kind regards, Peter Chadwick - Head of Business
Jackie she was amazing
Jackie she was amazing ! Very helpful and kind, she provide all the details and information!
Great job 👏🏻!
15 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Chigwell BMW
Thank you very much, Razvan, for your kind words and fantastic 5-star review. I'm delighted to hear that Jackie was so helpful and provided you with all the information you needed. It’s always wonderful to know our team’s efforts are appreciated. Your positive feedback means a great deal to us and encourages us to continue delivering excellent service. We look forward to welcoming you back to Sytner Chigwell BMW in the future. Thank you once again for sharing your experience! Kind regards, Peter Chadwick - Head of Business
Very efficient staff and everything…
Very efficient staff and everything always goes smoothly.
14 janvier 2026
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Réponse de Sytner Group - Sytner Chigwell BMW
Dear Darrell, thank you very much for your kind words and for taking the time to share your experience with us. I'm delighted to hear that our team provided efficient service and that everything went smoothly during your visit. It is always our aim to ensure a seamless and pleasant experience for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at Sytner Chigwell BMW. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
I had an excellent experience at Sytner…
I had an excellent experience at Sytner Chigwell for my BMW MOT. The staff were highly professional and took the time to clearly explain what my car needed, with no up‑selling or unnecessary pressure.
I would strongly recommend them to anyone seeking a truly professional car service.
13 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Chigwell BMW
Thank you very much for your kind words and for taking the time to share your experience at Sytner Chigwell. I'm delighted to hear that our team provided a professional service and clear explanations without any pressure. It is wonderful to know you felt confident in the care of your BMW. Your recommendation means a great deal to us, and we truly appreciate your support. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
Réponse de Sytner Group - Sytner Chigwell BMW
Dear Amar, thank you so much for your kind words and for taking the time to share your experience. I'm delighted to hear that Reggie provided a professional, timely, and polite service during your visit. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back to Sytner Chigwell BMW in the future. Kind regards, Peter Chadwick - Head of Business
Lesson learnt stick to main dealer!
Start to finish my service advisor Reggie Witham was exceptional, very understanding and humble in his approach, his communication towards me was easy on the ear to listen to and made feel comfortable. For that big ‘Thank You’. I think lesson learnt never again going to local garages . Stick to main dealer just for peace of mind.
9 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Chigwell BMW
Dear Masru, thank you very much for your kind words and for recognising Reggie Witham’s exceptional service. I'm delighted to hear that his understanding and clear communication made your experience comfortable and reassuring. It is wonderful to know that you value the peace of mind that comes with choosing a main dealer. Your feedback is greatly appreciated, and we look forward to continuing to provide you with the high standard of service you deserve. Thank you once again for your thoughtful review. Kind regards, Peter Chadwick - Head of Business
Réponse de Sytner Group - Sytner Chigwell BMW
Dear Usmaan, thank you very much for your kind words and for taking the time to leave us a 5-star review. I'm delighted to hear that you were pleased with the service you received, especially with the brake fluid change. Our team always strives to provide excellent customer care and it’s wonderful to know that you found our staff helpful and attentive. We truly appreciate your feedback and look forward to welcoming you back to Sytner Chigwell BMW in the future. Kind regards, Peter Chadwick - Head of Business
Great MOT experienceat BMW
BMW did a great job with my MOT and returned my car clean and well looked after, including a hoovered interior. Although the wait was a bit longer than expected, the customer service was excellent. Craig took good care of me and made sure I could raise any concerns, which I really appreciated.
7 janvier 2026
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Réponse de Sytner Group - Sytner Chigwell BMW
Dear Sarah, thank you very much for your kind words and positive feedback. I'm delighted to hear that Craig provided excellent customer service and that you felt well looked after throughout your MOT. It’s great to know your car was returned clean and in good condition. We do apologise for the longer wait and truly appreciate your understanding. Your satisfaction means a great deal to us, and we look forward to welcoming you back to Sytner Chigwell BMW in the future. Kind regards, Peter Chadwick - Head of Business
Outstanding
Graig Macdonald kept me updated with the progress of the repair and explained the cause of the problem.Unfortunately when I collected my car I noticed one of the he alloy wheel was slightly damaged.Graig was very professional and all sorted.
7 janvier 2026
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Réponse de Sytner Group - Sytner Chigwell BMW
Dear Joe, thank you for your kind words and for taking the time to share your experience with us. I'm delighted to hear that Craig kept you well informed throughout the repair process and provided clear explanations. We apologise for the slight damage to your alloy wheel and are glad that Craig was able to resolve the matter professionally. Your feedback is greatly appreciated, and we hope to continue providing you with excellent service in the future. Kind regards, Peter Chadwick - Head of Business
Sytner
Been driving a Mini/using Sytner for 20 years and cannot fault them. Always a first class service.
30 décembre 2025
Avis spontané
Réponse de Sytner Group - Sytner Chigwell BMW
Dear Lee, thank you ever so much for your kind words and for being a loyal customer for the past 20 years. I'm truly delighted to hear that you have consistently received first-class service from Sytner Chigwell BMW. It is always our aim to provide an exceptional experience, and your feedback is greatly appreciated. We look forward to continuing to support you with your MINI and any future motoring needs. Kind regards, Peter Chadwick - Head of Business
Really good service and very friendly…
Really good service and very friendly and efficient A Touch of Class.
The car is X1 is amazing quality so happy with the car, great customer service from BMW Tayyab.
swiftly efficient service.
22 décembre 2025
Avis spontané
Réponse de Sytner Group - Sytner Chigwell BMW
Thank you ever so much for your wonderful 5-star review. I'm delighted to hear that you are thoroughly enjoying your BMW X1 and that the quality has met your expectations. It’s fantastic to know that Tayyab and the team provided friendly, efficient, and attentive service throughout your experience. Your kind words truly mean a lot to us. We hope your new car continues to bring you great pleasure and look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
Jackie everette was great and helpful!
Jackie everette was great and helpful!
18 décembre 2025
Avis spontané
Réponse de Sytner Group - Sytner Chigwell BMW
Dear Laura, thank you very much for your kind words and for taking the time to share your experience. I'm delighted to hear that Jackie was great and helpful throughout your visit. It is always our aim to provide excellent service and support to all our customers. Your positive feedback is truly appreciated and serves as a wonderful encouragement to the team. We look forward to welcoming you back to Sytner Chigwell BMW in the future. Kind regards, Peter Chadwick - Head of Business
Great team!
15 décembre 2025
Avis spontané
Réponse de Sytner Group - Sytner Chigwell BMW
Dear Denis, thank you ever so much for your kind words and for taking the time to leave such a positive review. I'm delighted to hear that you had a great experience with our team at Sytner Chigwell BMW. It is always our aim to provide excellent service and support and your feedback truly means a lot to us. We look forward to welcoming you back in the future and hope to continue exceeding your expectations. Kind regards, Peter Chadwick - Head of Business
Avoid buying a BMW as you would the plague
It’s a case of what went right and the answer is nothing. BMW seem incapable of accepting they are wrong and go into denial. They don’t follow the basic tenants of service and are a shadow of what they were. Never could I recommend BMW to anyone as they don’t honour the guarantee and put the might of BMW against customers at every turn. My advice avoid buying a BMW as you would the plague
5 décembre 2025
Avis spontané
Good service all round
Good service all round. Mini paperwork procedures quite complicated but the salesmen took the time to fully explain everything.
Car presented beautifully.
29 novembre 2025
Avis spontané
Réponse de Sytner Group - Sytner Chigwell BMW
Dear Lynne, thank you very much for your kind words and for taking the time to share your experience with us. I'm delighted to hear that our team took the time to explain the MINI paperwork thoroughly and that you were pleased with the service and presentation of your car. It’s wonderful to know that everything met your expectations. We truly appreciate your feedback and hope you continue to enjoy your vehicle for many miles to come. Best wishes from all of us at Sytner Chigwell, Peter Chadwick - Head of Business
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