Absolutely fabulous service today at cribbs causeway.We arrived on our trip to Center parks Longleat last night to find our boot was jammed so had no access to our luggage and more importantly some m... Voir plus
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Établissement
Changer d'établissementMerlin Road Cribbs Causeway Patchway Bristol Avon, BS10 7SR Bristol, GB
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Lisez les avis des autres
The receptionist was warm and welcoming and we were offered refreshments - lovely hot coffee on a freezing cold day. Emma, who booked our car in, was also welcoming and explained the process to us. Em... Voir plus
L'entreprise a répondu
The service department recently looked at and repaired my Discovery ever so well and super quick. I was offered a loan car and got my car back with a super valet, making the car looking like new aga... Voir plus
L'entreprise a répondu
If the amount of time taken for your Tanya Heath, Client Support Manager,to respond to my Trustpilot comments is anything to go by ( ie.9th Nov to 31st Jan), then by the time I am given any mutually... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Merlin Road Cribbs Causeway Patchway Bristol Avon, BS10 7SR, Bristol, Royaume-Uni
- 0117 975 5200
4,2
Bien
537 avis
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Very poor after sales experience
I bought a used Jaguar. Buying experience was good but I had an immediate issue driving home on the car and the experience was awful from then on. My last few emails were ignored. I tried calling, couldnt get through. Issue I reported in March remains unresolved and I havent heard anything from them in weeks.
24 mars 2025
Avis spontané
Réponse de Sytner Group - Sytner Jaguar Bristol
Good Morning, We are sorry to hear about your disappointing experience with us Sytner JLR Bristol. From your feedback we'd like apologise for any inconvenience caused and, we would like to assure you that this is not the level of service we strive to provide. We take all customer feedback seriously and we are disappointed to hear that your issue remains unresolved. We would like to invite you to contact our David Barrett, Head of Sales at DavidBarrett@sytner.co.uk so we can address your concerns and find a resolution. We value your business and we hope to have the opportunity to make things right. Sincerely Tanya Heath, Client Support Manager
Worse experience on car service 4hours
Worse experience on car service since purchasing my first Jaguar 2019 at Brislington 4hours just to long didn’t appear to be any individual to blame sure they did their best not able to give car courtesy clean either.
Kind regards Mike.
20 mai 2025
Réponse de Sytner Group - Sytner Jaguar Bristol
Dear Michael, Thank you for taking the time to share your feedback with us. We are sorry to hear about your recent experience at our Sytner Jaguar Bristol dealership. We apologise for the inconvenience caused by the lengthy wait time and the lack of a courtesy clean for your car. We understand how frustrating this must have been for you. We would like to assure you that we take all customer feedback seriously and we will be addressing this issue with our team to ensure that this does not happen again in the future. Thank you for bringing this to our attention and we hope to have the opportunity to make it up to you in the future. Kind regards Tanya Heath, Client Support Manager
Awaiting a response
I am awaiting a response regarding a defective part which should be covered by the guarantee, several emails sent and phone calls but issue still to be resolved. Also when car dropped off, I asked for a new rear wiper blade to be replaced which so say actually passed your inspection even though the blade was split effecting rear visibility when raining.
22 avril 2025
Réponse de Sytner Group - Sytner Jaguar Bristol
Good Morning Richard, Thank you for your kind words. We are delighted to hear that Cathy provided you with excellent service during your visit to Sytner Jaguar Bristol. Our team takes great pride in delivering exceptional customer experiences, and we are glad that Cathy was able to meet your expectations. We will be sure to pass along your compliments to her and we hope to see you again in the future. Kind regards Emma Cole, Client Relationship Manager
The best ever
I have bought a number of cars over a long period from Jaguar Landrover including a Disco 2, two Freelanders, a Defender, a Discovery S, three F Types, a discovery sport, an XE, an Epace.
During this I have dealt with various sales executives and Managers, however my most recent experience where dealt with Bivin Sebastian and his General Manager was the best ever.
31 mars 2025
Réponse de Sytner Group - Sytner Jaguar Bristol
Good Morning and thank you for your glowing review. We are delighted to hear that your experience with Sytner Jaguar Bristol has been the best yet. Our team takes great pride in providing an exceptional service to our customers, and we are thrilled that Bivin Sebastian and his General Manager were able to exceed your expectations. We appreciate your loyalty to our brand and look forward to continuing to provide you with a top-notch service in the future. Kind regards Emma Cole, Client Relationship Manager
Offer no video of service unlike other…
Offer no video of service unlike other manufacturers. Car was cleaned but not thoroughly (I appreciate this isn't their main task but a prestige brand should look after their customers with a little more integrity.) All in all three stars which is about right relating to my entire sales experience with this group.
6 avril 2025
Réponse de Sytner Group - Sytner Jaguar Bristol
Good Morning Nick, Thank you for taking the time to leave a review for Sytner Jaguar Bristol. We apologise for any inconvenience caused by not offering a video of the service. We understand the importance of transparency and will take your feedback into consideration for future improvements. We are sorry to hear that the car was not thoroughly cleaned to your satisfaction. As a prestige brand, we strive to provide the best service possible and we will ensure that our team pays more attention to detail in the future. I would like to invite you to contact Tanya Heath, Client Support Manager at tanyaheath@sytner.co.uk to discuss your experience further. Kind regards Emma Cole, Client Relationship Manager
If I could leave 0 stars I would
If I could leave 0 stars I would! This dealer is nothing but terrible…They don't call back and they're deceitful (I would like to name and shame him but won't bother). Originally booked in for 3 days got my car back after 21 days. I thought would do them a favour and declined the courtesy car that was booked in for me but wish I now took it. I called them 10 times over two weeks for an update and only once called me back, despite promising me they would.
They cost me time, and stress. No thought of the inconvenience they passed on to me. I informed them 2 weeks prior I was going abroad and needed my car back, first they said will be ready Thursday, then Friday then Saturday and then Monday mid-day, got it back Monday 6pm the night I was flying out.
Absolutely dire service from the managers, this has got to be the worst customer experience. I won't be taking my car to JR Cribbs causeway again, complete joke!!
24 mars 2025
Réponse de Sytner Group - Sytner Jaguar Bristol
Dear Michael Paphitis, We are extremely sorry to hear about your negative experience with Sytner Jaguar Bristol. We would like to apologise for the inconvenience and stress caused during the servicing of your car. We understand the importance of timely updates and communication, and we regret that we were not able to meet your expectations in this regard. We take customer satisfaction very seriously and we are disappointed to hear that we have failed to provide you with the level of service that we strive for. We would like to invite you to contact Tanya Heath, Client Support Manager at tanyaheath@sytner.co.uk, to discuss your concerns further. We value your feedback and we will use it to improve our services and ensure that such incidents do not occur in the future. We hope to have the opportunity to regain your trust and provide you with a positive experience in the future. Thank you for bringing this matter to our attention. Sincerely Emma Cole, Client Relationship Manager
Service from the team was excellent
Service from the team was excellent. Car was serviced very well and presented in a very nice condition.
27 mars 2025
Réponse de Sytner Group - Sytner Jaguar Bristol
Good Morning Jennifer, Thank you for your kind words. We are delighted to hear that you had an excellent experience with our team at Sytner Jaguar Land Rover Bristol. Our top priority is to provide an exceptional service to our customers, and we are glad that your car was serviced to your satisfaction. We take great pride in presenting our vehicles in a top-notch condition, and we are pleased that you noticed. We look forward to serving you again in the future. Kind regards Tanya Heath, Client Support Manager
Not washed or hovered, disappointing.
Dropped the car off in the morning for a service, told the lady dealing with the details that i needed the car ready by 15.00hrs as i had a ferry to catch to get home. Unfortunately the car didn't get cleaned & hovered as told, as time ran out, left at 15.15hrs, just about made the ferry.
6 mars 2025
Réponse de Sytner Group - Sytner Jaguar Bristol
Good Afternoon Peter, Thank you for taking the time to leave a review for Sytner Jaguar Land Rover Bristol. We are sorry to hear that your car was not cleaned and vacuumed as requested due to time constraints. We understand the importance of meeting our customers' needs and we apologise for any inconvenience this may have caused you. We appreciate your feedback and hope to have the opportunity to make it up to you in the future. Kind regards Emma Cole, Client Relationship Manager
Fantastic new vehicle experience from…
Fantastic new vehicle experience from start to finish. Professional, clear and courteous and made to feel really special on collection day.
The car has also exceeded my expectation, so would thoroughly recommend JLR Sytner Bristol for a Jaguar or Land Rover purchase.
28 février 2025
Avis spontané
Réponse de Sytner Group - Sytner Jaguar Bristol
Good Afternoon John, Thank you for your glowing review. We are delighted to hear that your experience with Sytner Jaguar Land Rover Bristol was nothing short of fantastic. Our team takes great pride in providing a professional, clear and courteous service to all of our customers. We are thrilled that you felt special on collection day and that your new car has exceeded your expectations. We appreciate your recommendation and look forward to serving you again in the future. Kind regards Tanya Heath, Client Support Manager
The JAGUAR servicing was the best ever received
The service we received was second to none
staff were very helpful and could not have done more for us.
25 février 2025
Réponse de Sytner Group - Sytner Jaguar Bristol
Good Afternoon Mr Clissold, Thank you for your glowing review. We are delighted to hear that you had a fantastic experience at Sytner Jaguar Bristol. Our team takes great pride in providing an exceptional service to our customers, and we are thrilled that you felt well taken care of. We appreciate your kind words and will be sure to pass them along to our staff and we hope to see you again in the future. Kind regards Tanya Heath, Client Support Manager
Excellent service
7 février 2025
Not happy.
Booked service weeks in advance only to be told just before my appointment that the soonest they could fit me in was in another eight weeks. Booked for 2d Jan and told 17th December they couldn't do it til end of Feb. Was not pleased so they fitted me in on 4th Feb. To add insult to injury they then sent me an email saying I had cancelled the original service.
11 février 2025
Réponse de Sytner Group - Sytner Jaguar Bristol
Good Morning Mr Luck, We are sorry to hear about your recent experience with our Service Department at Sytner Jaguar Bristol. We would like to apologise for any inconvenience caused by the delay in booking your service appointment. We understand your frustration and we assure you that this is not the level of service we strive to provide. We would like to invite you to contact Tanya Heath, Client Support Manager at tanyaheath@sytner.co.uk to discuss this matter further. We value your feedback and we hope to have the opportunity to make things right. Thank you for bringing this to our attention. Kind regards Emma Cole, Client Relationship Manager
If the amount of time taken for your…
If the amount of time taken for your Tanya Heath, Client Support Manager,to respond to my Trustpilot comments is anything to go by ( ie.9th Nov to 31st Jan), then by the time I am given any mutually convenient appointment for my car to be ' thoroughly looked over by your 'team'-what DOES this entail?-a further year may have elapsed and I will have sold my car-with a working back windscreen wiper which you forgot to deal with when I brought the car in last year.
V BOwman
31 janvier 2025
Avis spontané
Réponse de Sytner Group - Sytner Jaguar Bristol
Dear Vivien Bowman, Thank you for taking the time to share your feedback with us. We apologise for the delay in our response and any inconvenience this may have caused. We understand your frustration and would like to assure you that we take all customer concerns seriously. I would like to invite you to contact myself tanyaheath@sytner.co.uk to discuss your experience further and be given the opportunity to address your concerns. Thank you for bringing this to our attention and we hope to hear from you soon. Best regards Tanya Heath, Client Support Manager
F-Type service and MOT
Dropped off the car on a Thursday for a booked service and MOT on the Friday, collected the car on Monday. Immaculate reception and drive in welcome area. Arrived a day early to drop car off and this was no problem. Car needed new whipper blades to pass MOT which were not in stock. Although not a problem on this occasion as I was collecting the car after the weekend and they were able to source the blades and retest before collection.
Overall a good experience with polite and friendly staff.
17 janvier 2025
Réponse de Sytner Group - Sytner Jaguar Bristol
Good Afternoon Harry, Thank you for taking the time to leave us a 5-star review. We are delighted to hear that you had a positive experience at Sytner Jaguar Land Rover Bristol. Our team takes great pride in providing an excellent customer service and ensuring a smooth and efficient Service and MOT process for our customers on their vehicles. We apologise for the inconvenience of the wiper blades not being in stock, but we are glad that we were able to source them and retest before your car was collected. We appreciate your kind words about our polite and friendly staff. Kind regards Tanya Heath, Client Support Manager
Loan Car not available
Loan Car not available. My car kept overnight when promised in one day. Booking made 8 weeks in advance
28 janvier 2025
Réponse de Sytner Group - Sytner Jaguar Bristol
Good Afternoon Gary, We are sorry to hear about your experience with our loan car service at Sytner Jaguar Bristol. We understand the inconvenience caused by not having a loan car available and the delay in returning your car as promised. We apologise for any frustration this may have caused. We strive to provide the best service possible and we will take your feedback into consideration to improve our processes. We appreciate your patience and understanding and we hope to have the opportunity to make it up to you in the future. Kind regards Tanya Heath, Client Support Manager
Good knowledgable
Good knowledgable, helpful sales team, they could show me several options about the I pace I bought
28 janvier 2025
Réponse de Sytner Group - Sytner Jaguar Bristol
Good Afternoon, Thank you for your positive review. We are delighted to hear that our sales team at Sytner Jaguar Bristol provided you with a knowledgeable and helpful service. We pride ourselves on being able to offer our customers a range of options, and we are glad that we were able to do so for your purchase of the I Pace. We appreciate your support and hope to continue providing you with an exceptional service in the future. Kind regards Tanya Heath, Client Support Manager
Expectations
First time I have experienced a first class service under the Synter banner. Well done Janet.
18 janvier 2025
Avis spontané
Réponse de Sytner Group - Sytner Jaguar Bristol
Good Afternoon Mr Bird and thank you for your 5 star review. We are delighted to hear that you had a first-class experience at Sytner Jaguar Bristol, and we will be sure to pass on your kind words to Janet. We pride ourselves on providing exceptional service to all of our customers, and we are thrilled that we were able to meet your expectations. We look forward to welcoming you back in the future. Kind Regards Emma Cole, Client Relationship Manger
Sytner Jaguar Bristol
I mentioned my F type had 2 obvious faults that i would expect them to find on a "large" service that cost over £700. They did not find them but did try to extract more cash for work that does not yet need doing. Pretty poor really and i left feeling like i had been robbed!!
21 décembre 2024
Réponse de Sytner Group - Sytner Jaguar Bristol
Good Morning Mike and we are sorry to hear about your recent experience at Sytner Jaguar Bristol. We apologise for any inconvenience caused and we would like to assure you that this is not the level of service we strive to provide. We take all feedback seriously and we would like to invite you to contact myslef at tanyaheath@sytner.co.uk, to discuss your concerns further. We value your feedback and we hope to have the opportunity to make things right. Kind regards Tanya Heath, Client Support Manager
Buying was made hassle free and…
Buying was made hassle free and straightforward. Kieran Monks was a pleasure to deal with.
12 janvier 2025
Réponse de Sytner Group - Sytner Jaguar Bristol
Good morning Richard, Thank you for your kind words. We are delighted to hear that your car buying experience at Sytner Jaguar Bristol was hassle-free and straightforward. Kieran Monks is a valued member of our team and we are pleased to hear that he provided you with excellent service. We strive to make the car buying process as smooth as possible for our customers and we are glad that we were able to do so for you. Thank you for choosing Sytner Jaguar Bristol. Kind regards, Emma Cole, Client Relationship Manager, JLR Bristol
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