Absolutely fabulous service today at cribbs causeway.We arrived on our trip to Center parks Longleat last night to find our boot was jammed so had no access to our luggage and more importantly some m... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementMerlin Road Cribbs Causeway Patchway Bristol Avon, BS10 7SR Bristol, GB
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Lisez les avis des autres
The receptionist was warm and welcoming and we were offered refreshments - lovely hot coffee on a freezing cold day. Emma, who booked our car in, was also welcoming and explained the process to us. Em... Voir plus
L'entreprise a répondu
The service department recently looked at and repaired my Discovery ever so well and super quick. I was offered a loan car and got my car back with a super valet, making the car looking like new aga... Voir plus
L'entreprise a répondu
If the amount of time taken for your Tanya Heath, Client Support Manager,to respond to my Trustpilot comments is anything to go by ( ie.9th Nov to 31st Jan), then by the time I am given any mutually... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Merlin Road Cribbs Causeway Patchway Bristol Avon, BS10 7SR, Bristol, Royaume-Uni
- 0117 975 5200
4,2
Bien
537 avis
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An overall fantastic experiencne
I have just taken delivery of my new F Pace which is now sitting on my drive in Harrogate. The whole purchasing experience has been fantastic, with excellent communication and ease of doing a deal. Thank you Marc - it has been an absolute pleasure to do business with you and your customer service has been exemplary. Thank you to George too. You're both a credit to Sytner! And very happy Christmas to you both.
23 décembre 2024
Avis spontané
Réponse de Sytner Group - Sytner Jaguar Bristol
Thank you for your glowing review, Sarah. We are delighted to hear that you had a fantastic experience purchasing your new F Pace from Sytner Jaguar Bristol. Our team takes great pride in providing excellent communication and making the process of buying a car as easy as possible. We will make sure to pass on your kind words to Marc and George, who are both dedicated to providing exemplary customer service. Kind regards Tanya Heath, Client Support Manager
I requested that my car would be…
I requested that my car would be serviced by early afternoon. A time of 2:00pm was suggested but no promise was made, the car was finally handed over at 4:30pm. At no time was an update given, this left me hanging around with no clue when it would be available.
11 décembre 2024
Réponse de Sytner Group - Sytner Jaguar Bristol
Afternoon Mr Cooke, thank you for taking the time to leave a review for Sytner Jaguar Bristol. We are sorry to hear about the delay in servicing your car and the lack of communication regarding the estimated time of completion. We understand how frustrating this must have been for you and we apologise for any inconvenience caused. We would like to assure you that this is not the level of service we strive to provide. Thank you for bringing this to our attention and we hope to have the opportunity to make things right in the future. Best regards, Emma Cole - Client Relationship Manager
DO NOT BUY A JAGUAR
DO NOT BUY A JAGUAR! 9month update.
All I’ve had is issues with the car. It’s currently in with a fault even the jaguar engineers can’t seem to solve, had car 9months and I’m currently in my 7th week without it (was offered courtesy car at a cost of £25 per day even though I’m under warranty and would have been a long wait for one) Called sytner Bristol to complain and wanted to return the vehicle and basically politely told it’s tough and nothing they can do. Buying this car was the worst decision to make, wish I’d stuck with Volvo or ford!
10 décembre 2024
Avis spontané
Réponse de Sytner Group - Sytner Jaguar Bristol
Afternoon Dan, we are sorry to hear about the issues you have experienced with your Jaguar from Sytner Bristol. We apologise for any inconvenience caused and understand your frustration with the ongoing fault. We would like to assure you that customer satisfaction is our top priority and we take all feedback seriously. We would therefore like to invite you to contact our Head of Business Gary Slater, at garyslater@sytner.co.uk, to discuss your concerns further. We understand that this experience has left you regretting your decision to purchase a Jaguar and we apologise for any disappointment caused. We hope to have the chance to regain your trust in our brand in the future. Sincerely, Emma Cole - Client Relationship Manager
Ray was superb
Ray was superb. Nothing was too much trouble. Love the car, showroom was very impressive. In short a great experience.
30 novembre 2024
Avis spontané
Réponse de Sytner Group - Sytner Jaguar Bristol
Good afternoon and thank you for your kind words, George. We are delighted to hear that Ray provided you with exceptional service and that you had a great experience at our showroom. We take great pride in our impressive showroom and are thrilled that you love your new car. Our team at Sytner Jaguar Bristol always strives to go above and beyond for our customers, and we are glad that Ray was able to make your experience a memorable one. Thank you for choosing us. Kind regards, Emma Cole - Client Relationship Manager
Appreciation… Ellie
Was made to feel so welcome by Ellie on reception regarding recovery of a vehicle back to cribbs.
So warm, welcoming and accommodating.
Thank you.
28 novembre 2024
Avis spontané
Réponse de Sytner Group - Sytner Jaguar Bristol
Afternoon Will, thank you for taking the time to leave us a five-star review. We are delighted to hear that you had a positive experience with Ellie at our Sytner Jaguar Bristol dealership. Our team strives to make every customer feel welcome and accommodated, and we are glad that Ellie was able to assist you with the recovery of your vehicle. We appreciate your kind words and look forward to welcoming you back in the future. Thank you for choosing us. Kind regards, Emma Cole - Client Relationship Manager
Ipace Bristol to Glasgow
I purchased an approved Ipace from Sytner JLR Bristol and had the car delivered to me in Glasgow. The whole purchasing process was smooth and easy, with Philip Evans keeping me informed of progress throughout - even providing an in depth video of the car for my review. The car arrived on time, as arranged and in perfect condition. I'm very happy with both the car and the professional approach from Philip and all at JLR Bristol.
27 novembre 2024
Réponse de Sytner Group - Sytner Jaguar Bristol
Good afternoon and thank you for your glowing review, Gordon. We are delighted to hear that your experience with Sytner Jaguar Bristol was smooth and hassle-free. Our team takes great pride in providing exceptional service to our customers, and we are thrilled that Philip kept you well-informed throughout the purchasing process. We are also pleased to know that your car arrived on time and in perfect condition. Thank you for choosing us and we hope you enjoy your new I-PACE. We look forward to serving you again in the future. Kind regards, Emma Cole - Client Relationship Manager
Very disappointing experience again.
Failed to complete basic maintenance I'd booked in for. Then left me high and dry without a car for 4 days as they bodged the simple brake job. Consistently poor performance, I wasn't the only customer left disappointed today.
25 octobre 2024
Réponse de Sytner Group - Sytner Jaguar Bristol
Afternoon Ivan, we are sorry to hear about your recent experience at Sytner Jaguar Bristol. We apologise for any inconvenience caused by the delay in completing your basic maintenance and the subsequent issues with your brakes. We take pride in providing top-notch service to our customers and we are disappointed to hear that we have let you down. We would therefore like to invite you to contact our Aftersales Manager Charlotte Diadoo, at charlottediadoo2@sytner.co.uk, to discuss your concerns further. We assure you that we will do our best to rectify the situation and regain your trust. Sincerely, Emma Cole - Client Relationship Manager
Really poor standards
I’ve had my car serviced here for the last 3 services. Their prices are, as expected for a main dealer, quite high.
The standards are variable to say the least! Twice I have had to take my car back because there has been a failure to complete the service properly - no oil change (despite being charged for it) and no radiator top up (again despite it being on the paperwork as being done).
Also the last service has created an oil leak which has yet to be assessed - I’m sure it will be “coincidental” and that the problem happened in the 3 mile drive between the service centre and home!
I’m done with this franchise. I’ll be buying my next car elsewhere.
7 novembre 2024
Réponse de Sytner Group - Sytner Jaguar Bristol
Afternoon Neil, thank you for taking the time to share your experience with us. We are disappointed to hear that your recent service at Sytner Jaguar Bristol did not meet your expectations. We apologise for any inconvenience caused by the variable standards and the issues with your oil change and radiator top up. We take all feedback seriously and would like to invite you to contact our Service Manager Oliver Smith, at oliversmith3@sytner.co.uk, to discuss this matter further. We value your loyalty and hope to have the opportunity to regain your trust in the future. Best regards, Emma Cole - Client Relationship Manager
Looked into buying a replacement Jaguar…
Looked into buying a replacement Jaguar and was offered a sensible price for PXing my current model.
Excellent assistance from Harvey, Rob and Ashley at the Bristol branch.
18 octobre 2024
Avis spontané
Réponse de Sytner Group - Sytner Jaguar Bristol
Good Afternoon, Thank you for taking the time to leave us a 5-star review for your experience at Sytner Jaguar Land Rover Bristol. We are delighted to hear that you were pleased with the offer for your current Jaguar and that our team, specifically Harvey, Rob and Ashley provided you with an excellent assistance. We take great pride in offering our Clients exceptional service, and we are glad to hear that we were able to meet your expectations and we hope to see you again in the future. Best regards Tanya Heath, Client Support Manager
A pleasure to business with.
My new to me car purchase was exceptional, the Synter team really looked after me from start to finish. No question was to silly and they were happy to accommodate as much as they can. A special mention to Kieran, my sales exec. He has been truly superb throughout, very informative and polite but I'm more impressed with his after sales care. A car is a car and if it's what you want then great, but it's the people that make a true difference. I can highly recommend Synter Jaguar Bristol & Kieran.
5 novembre 2024
Avis spontané
Réponse de Sytner Group - Sytner Jaguar Bristol
Good morning and thank you for taking the time to share your positive experience with us, Stuart. We are delighted to hear that our team at Sytner Jaguar Bristol provided exceptional service during your car purchase. Our aim is to always go above and beyond for our customers, and we are pleased to hear that Kieran stood out to you with his informative and polite manner. We truly believe that it's the people that make a difference, and we are honoured to have made a positive impact on your car buying journey. Thank you for recommending us, and we look forward to welcoming you back in the future. Kind Regards, Emma Cole - Client Relationship Manager
Sytner Jaguar Bristol
I turned up with my ipace for a planned air con review (car less than 1 year old and AC not working); this was planned well in advance - I got all the reminders etc. I turned up on 11th Oct as planned - only to be told the AC parts hadn’t arrived - I struggled to understand why I hadn’t been advised before I turned up - my wife has arranged to take time off work to drive me home as no courtesy car - the customer advisor assured me they would get back in touch asap to reschedule with a courtesy car. It’s 2 weeks on and I’ve heard absolutely nothing! This is such poor customer service!
I’ve called in twice today (25th October) but no one able to help so awaiting a call back - second time I was told someone will definitely call back by close of play - no call back at all !! needless to say this has totally put me off JLR!!
11 octobre 2024
Avis spontané
Réponse de Sytner Group - Sytner Jaguar Bristol
Good morning Gerard, We are sorry to hear about your recent experience at Sytner Jaguar Bristol. We understand how frustrating it can be when appointments are not honoured and communication is lacking. We would like to invite you to contact our Aftersales Manager, Charlotte Diadoo, at charlottediadoo2@sytner.co.uk to discuss this matter further. We value your feedback and would like to ensure that this does not happen again in the future. Thank you for bringing this to our attention. Sincerely, Charlotte Diadoo - Aftersales Manager
Unfortunately customer service is poor.
Unfortunately customer service at JLR Bristol is poor.
My 5 year old e-pace needed a service and initially after a discussion and waiting in their reception for an hour, I was told they would not service the vehicle unless brake hoses, which have to be changed at 6 years (which is ridiculous anyway) where done at the same time as the service despite the car being 5 years old.
After many emails, many chases and non responses it was eventually booked in without the hoses being changed.
No courtesy cars, no time slots and no urgency. Reception staff are very poor and disinterested. A million miles from the service you get from BMW…and very poor for an alleged premium brand.
Between me and my wife we spent 2 hours sat in reception for a simple car service.
Not particularly helpful and zero urgency
18 octobre 2024
Réponse de Sytner Group - Sytner Jaguar Bristol
Good morning Mr Sandifer and thank you for taking the time to share your feedback with us. We are sorry to hear that your recent experience with our dealership did not meet your expectations. We would like to apologise for any inconvenience caused and assure you that this is not the level of service we strive to provide. We would like to invite you to contact our Head of Business, Gary Slater, at garyslater@sytner.co.uk, to discuss your concerns further. We value your feedback and would appreciate the opportunity to address any issues you may have encountered. We hope to have the chance to restore your faith in our dealership and provide you with the exceptional service that our customers have come to expect from us. Best regards, Gary Knott, Head of Sales, Sytner JLR Bristol
I had been interested in an I pace for…
I had been interested in an I pace for months. I had a part exchange and synters have a valuation tool. I knew what it was worth using an independent valuation. When synters gave theirs it was so uncompetitive that I thought that was the end. However, synters contacted me, asked me what deal would interest me and set out to meet it. There was a period of about a week where what I was hoping to achieve was met and then exceeded. I dealt with multiple reps and they were all polite and professional. When I picked up the car I was made to feel special, the car was prepared to a very high standard and the handover comprehensive. I had a number of queries throughout and always had a quick and useful response even after the sale had been agreed.
7 octobre 2024
Réponse de Sytner Group - Sytner Jaguar Bristol
Good morning and thank you for taking the time to leave such a positive review, Mr Payne. We are delighted to hear that our team at Sytner Jaguar Bristol went above and beyond to meet your expectations and make you feel valued as a customer. We pride ourselves on providing a professional and courteous service, and we are thrilled that this was reflected in your experience. We hope you continue to enjoy your new I-Pace and please do not hesitate to reach out to us with any further queries. Best Regards, Gary Knott, Head of Sales, Sytner JLR Bristol
The worst customer service I have ever…
The worst customer service I have ever experienced. Parts not available, zero communication, calls not returned. Shocking for a premium brand. Cannot recommend Sytner Bristol
4 octobre 2024
Réponse de Sytner Group - Sytner Jaguar Bristol
Good morning Tim, we are extremely sorry to hear about your negative experience at Sytner Jaguar Bristol. We pride ourselves on providing exceptional customer service and it is disappointing to hear that we have not met your expectations. We apologise for any inconvenience caused by the unavailability of parts and the lack of communication. As a premium brand, we strive to provide the highest level of service and we realise that we have fallen short in this instance. We would like to invite you to contact our Parts Manager, David Poole, davepoole@sytner.co.uk, to discuss your concerns further. Thank you for bringing this to our attention. Best Regards Gary Knott, Head of Sales, Sytner JLR Bristol
Good and on time 👌
3 octobre 2024
Réponse de Sytner Group - Sytner Jaguar Bristol
Good morning and thank you for your positive review, Troy. We are delighted to hear that you had a good experience with us at Sytner Jaguar Bristol. Our team takes great pride in providing timely and efficient service to our customers. We are glad to know that we were able to meet your expectations. Your satisfaction is our top priority and we are honoured to have earned your 5-star rating. Thank you for choosing us and we look forward to welcoming you back in the future. Best Regards Gary Knott, Head of Sales, Sytner JLR Bristol
Sytner usually means misery
If I see Sytner in the name of the dealership my heart sinks, and that's across all brands I've owned. Summarise my latest interaction, car needed MOT and a recall software update. On the phone the guy told me it would be about 2 hours. On arrival told me they want the car all day! The service rep saying that changing the rear lights could be up to two hours each. Point out it is 5 minute software update and even give the recall number. After disappearing for 15 minutes comes back and agrees. Gives me a time, which is missed by 90 minutes and I have to cancel a client meeting. Tyre needs replacing for MOT, not in stock. Tell them to do both tyres as other one marginal based on what I thought was a competitive price only to find out later it did not include VAT! Given a time to do the job, return day after then told completely different timeline, which again was missed. 60 minutes becomes 3.5 hours. Top it all the new tyres put straight on front axle rather than rear and swapping rear to front - all A-B-C stuff! They get 2 stars as the lady serving refreshments was really kind and friendly.
4 septembre 2024
Réponse de Sytner Group - Sytner Jaguar Bristol
Good morning Mr. Baldwyn, Thank you for taking the time to share your recent experience at Sytner Jaguar Bristol. We are disappointed to hear that your visit did not meet your expectations and we apologise for any inconvenience caused. We would like to invite you to contact our Customer Experience Manager, Emma Cole, emmacole@sytner.co.uk to discuss your concerns further. We value your feedback and would appreciate the opportunity to address any issues you may have encountered. We are glad to hear that our refreshment service was a positive aspect of your visit and we will be sure to pass on your kind words to our team. Thank you for choosing Sytner Jaguar Bristol and we hope to have the chance to improve your experience in the future. Best regards, Gary Knott, Head of Sales
Disappointing…
I recently had a disappointing experience with Sytner Jaguar, Bristol. I purchased a car from them on a 24-month pcp lease plan, and after just 9 months of driving, the car developed faults that required repair. Sytner then had my car for apx four months, during which I received zero communication for three months regarding the status of the repairs or updates on the issues with my vehicle.
While I appreciated being given a loan car during this time, I was extremely dissatisfied with what I received. I spent a lot of money on an EV, but I was provided with a diesel loaner that was in terrible condition. It was very dirty, covered in dog hairs, and had visible body damage. This is not the level of service or quality I expected from a premium dealership.
I understand that repairs can take time, but the complete absence of communication and the poor quality of the loan car show a disregard for their customers.
20 septembre 2024
Réponse de Sytner Group - Sytner Jaguar Bristol
Good morning Brad, Thank you for taking the time to share your experience with us. We are sorry to hear that you had a disappointing experience with Sytner Jaguar, Bristol. We understand that the faults with your vehicle and the lack of communication during the repair process were frustrating for you. We would like to apologise for the condition of the loan car provided to you. This does not meet the high standards we strive for at our premium dealership. We would like to invite you to contact our Head of Business, Gary Slater, at garyslater@sytner.co.uk to discuss this further. Thank you for bringing this to our attention. Best regards, Sytner Jaguar Bristol, Gary Knott, Head of Sales, Sytner JLR Bristol
Very attentive staff
Very attentive staff. Car in for MOT and ready when they promised. Very pleasant premises.
16 septembre 2024
Réponse de Sytner Group - Sytner Jaguar Bristol
Good afternoon and thank you for taking the time to leave us a 5-star review. We are delighted to hear that our staff at Sytner Jaguar Bristol provided you with attentive service and that your car was ready as promised for its MOT. We take pride in our pleasant premises and are glad that it added to your overall experience. Thank you for choosing us and we look forward to serving you again in the future. Kind regards, Emma Cole - Client Relationship Manager
Bought a used F Pace
Bought a used F Pace, Kieran, our salesperson was friendly, helpful knowledgeable and above all , NOT pushy.
The whole process was enjoyable , from the first time we saw the car to the impressive handover ,
Would definitely recommend 👍
6 septembre 2024
Réponse de Sytner Group - Sytner Jaguar Bristol
Good morning Mr White, Thank you for taking the time to leave us a 5-star review. We are delighted to hear that you had a positive experience purchasing your used F Pace from Sytner Jaguar Bristol. Kieran, within our sale team, is a valuable member of our team and we are glad he was able to provide you with friendly, helpful, and knowledgeable service. We appreciate your recommendation and hope you enjoy your new Jaguar. Thank you for choosing Sytner Jaguar Bristol. Kind Regards, Emma Cole - Client Relationship Manager.
Couldn’t give 5 out of 5
Had slight confusion when booking with call centre as I understood I had a wait slot, not leave it at a certain time and we’ll do it whenever! At the end of service I was handed sheet with what had been done but no interaction. Would be good to see a video of the service like Audi and BMW do! Nothing like as friendly as those garages either. A few things to work on as far as I’m concerned and other clients said the same.
26 août 2024
Réponse de Sytner Group - Sytner Jaguar Bristol
Dear Mr Phelps, thank you for taking the time to leave a review for Sytner Jaguar Bristol. We apologise for any confusion with your booking and the lack of interaction during your service - I appreciate your feedback and would like to invite you to contact me at emmacole@sytner.co.uk. We are always looking for ways to improve our services and your comments will be taken into consideration. We hope to have the opportunity to provide you with a better experience in the future. Kind regards, Emma Cole - Client Relationship Manager
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