Sytner BMW Leicester reminds me of my days in uniform, back in the good old days when standards mattered, things worked as they should, and people took pride in doing things properly. From the momen... Voir plus
Établissement
Changer d'établissementMeridian Business Park,Meridian East, LE19 1UY Leicester, GB
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Lisez les avis des autres
Simran Jassal my contact was excellent once she made contact with me, which was about twenty minutes after my arrival; when I arrived the person managing the queue did not make contact with me and I h... Voir plus
L'entreprise a répondu
Sytner BMW in Leicester has consistently provided me with excellent service without any doubt. Always keeping customers informed of the work being carried out which is always to a very high standard.... Voir plus
L'entreprise a répondu
I had a great experience at BMW Sytner Leicester. Lisa James was extremely helpful with my brake fluid change and rear discs and pads replacement. She was very informative throughout the proce... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Meridian Business Park,Meridian East, LE19 1UY, Leicester, Royaume-Uni
- 0116 282 7700
4,6
Excellent
1 k avis
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Broke the air suspension
Took the vehicle in for rear brake pads. They first broke the front air suspension. A week later they broke the rear air suspension. They've had my car for over a month and still no remedy. Their own video shows the car was fine and all working before they broke it. Poor.
21 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Leicester BMW
Dear Yats, we are sorry to hear about your disappointing experience with the service at Sytner Leicester BMW. We appreciate your feedback and understand your frustration regarding the issues with your vehicle’s air suspension following the brake pad replacement. Please be assured that your concerns are taken very seriously. We strive to provide the highest standards of care and regret that this was not reflected during your visit. Thank you for bringing this to our attention.
Handover lacking
Lovely and friendly staff. Unfortunately I had to keep chasing for an update. On the day I picked up my car , I was given the keys and told to find it in the parking lot. I found my car but it was blocked by other cars causing me more delays. The handover was not a pleasant experience.
26 août 2026
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Réponse de Sytner Group - Sytner Leicester BMW
Dear G L, thank you for your feedback. We are pleased to hear you found our staff lovely and friendly. However, we apologise for the lack of timely updates and the inconvenience caused when locating your vehicle. It is disappointing that the handover did not meet your expectations. Your comments are important to us, and we appreciate you bringing these matters to our attention. We hope future experiences with us will be more positive and seamless.
Always excellent customer service…
Always excellent customer service delivered with a smile and in impeccably clean surroundings
26 août 2026
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Réponse de Sytner Group - Sytner Leicester BMW
Dear H & D, Thank you ever so much for your kind words. We are delighted to hear that our customer service consistently meets your expectations and that you appreciate the welcoming atmosphere of our showroom. It is always our aim to provide a friendly and spotless environment where our customers feel valued. Your positive feedback truly means a great deal to us and encourages the entire team to maintain the highest standards. We very much look forward to welcoming you again soon. Kind regards, Sytner Leicester BMW Team
On the day my visit was managed very well
On the day my visit was managed very well thanks to Imran.
My previsit experience was less satisfactory, the check-in app is very poor and does not function most of the time.
26 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Leicester BMW
Dear Colin, thank you for your positive comments regarding your visit and for recognising Imran’s excellent service. We apologise that your previsit experience with the check-in app was less than satisfactory and understand how frustrating this must have been. Your feedback is valuable to us as we strive to improve our digital services. We are delighted that your visit on the day was managed well, and we truly appreciate you taking the time to share your experience with Sytner Leicester BMW.
1 star
1 star — Sytner Leicester have completely lost my trust
I previously left a very critical review of Sytner Leicester regarding their service department. Despite that experience, I decided to give them a second chance. Under the previous management, things improved considerably and, over time, they actually managed to regain my trust.
Sadly, this latest experience has completely destroyed that trust again.
I booked my MINI Countryman in for a 2-hour while-you-wait service. You would think that for a main BMW/MINI dealer, managing a simple service appointment would be fairly basic. Apparently not.
The day before the appointment I received a voicemail from a service adviser telling me that my car wasn't showing on the iDrive as requiring a service. I immediately tried to call back. Despite navigating through their telephone system, I couldn't speak to the adviser who had actually contacted me. I left a voicemail and also asked for a call back via WhatsApp.
Nothing. No call. No response.
On the evening before the appointment I then received a text asking me to confirm my booking through a link. When I opened it, it bizarrely took me to a car I owned 14 years ago. What an absolutely ridiculous level of administrative incompetence.
The following morning, before travelling to the dealership, I again tried repeatedly to contact the service department to establish whether my appointment was actually going ahead. I left two further messages, on top of the previous day's message.
Still nothing.
I eventually had to go back through my original email correspondence with BMW and contact the adviser who had initially booked the car in.
I then discovered that someone in sales had the appointment recorded as 10:00am, whereas my written booking confirmation clearly stated 11:00am.
Eventually, the original adviser I had dealt with called me and confirmed that, yes, the car was booked in for 11:00am and that I should arrive as planned.
So I did.
I arrived at 10:45am and handed the car over.
At 11:10am, I finally received a call from the adviser who had left the voicemail the previous evening — the same adviser I had been trying unsuccessfully to contact repeatedly.
I was then told they were running behind and that my 2-hour appointment was now estimated to take around 2½ hours — and, importantly, that was only an estimate. I was told it could take longer and was very unlikely to be shorter.
At that point, I made it perfectly clear that I had booked a 2-hour while-you-wait appointment and that if they couldn't honour that commitment, I wanted my car back.
I was asked to hold while she spoke to the service department.
She returned and confirmed they couldn't meet the 2-hour timescale.
So I said I wanted my car back.
And that's what happened.
I drove away without the service being carried out.
This isn't simply about a service running 30 minutes late. Things can happen. This is about an astonishing catalogue of incompetence:
Appointment times that don't match.
Incorrect vehicle information on the confirmation system.
A service adviser leaving a voicemail and then being virtually impossible to contact.
Multiple unanswered calls and messages.
No proactive communication whatsoever.
Having to chase them repeatedly just to establish whether my appointment was actually happening.
Accepting the car into the dealership despite apparently knowing they were already running behind.
And only after I had handed the car over being told that the appointment they had specifically sold me as a 2-hour service couldn't be completed within the agreed time — with the revised 2½-hour figure itself only an estimate, potentially longer and very unlikely to be shorter.
I had already complained about Sytner Leicester's service previously. I gave them another chance.
Under the previous management, they actually managed to turn things around and regain my confidence. I genuinely thought the problems were behind them.
I was wrong.
This experience has taken me right back to where I was before — except this time it is arguably worse because I gave them the opportunity to prove they had changed and trusted them again.
They didn't just fail to deliver the service.
They failed to deliver the basic level of communication, organisation and professionalism that any customer should reasonably expect from a premium BMW/MINI dealer.
I wasted my time, made repeated calls, left multiple messages, travelled to the dealership and ultimately drove home with exactly what I arrived with — a car that hadn't been serviced.
Second chances are supposed to be earned.
Sytner Leicester have now used theirs up.
I certainly won't be giving them a third.
25 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Leicester BMW
We are sincerely sorry to hear about your recent experience and the frustration caused by the lack of communication and organisation. It is disappointing that we failed to meet the high standards you rightfully expect from a premium BMW/MINI dealer. Your feedback is taken seriously, and we appreciate you giving us a second chance. Please accept our apologies for the inconvenience and loss of trust this has caused. Thank you for bringing these issues to our attention.
Service centre excellence.
As soon as I drove into the service area I was welcomed and my car was taken away for the planned tasks. As I had booked a sit and wait appointment the use of the waiting area was very comfortable with drinks and snacks available. The planned work was completed as expected and I was kept up to date on progress. An excellent visit to the service centre.
20 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Leicester BMW
Dear Mr Clark, Thank you kindly for your wonderful feedback. We’re delighted to hear that you felt welcomed upon arrival and found the waiting area comfortable with refreshments available. It’s great that the planned work was completed to your satisfaction and that you appreciated the updates throughout. Providing an excellent experience is very important to us, and your positive comments are much appreciated. We look forward to welcoming you back to Sytner Leicester BMW in the future. Best wishes, The Sytner Leicester BMW Team
Sytner bmw Leicester
This was my first time at sytner meridian and it was a pleasure to bring my car here check in for my work to be done was achieved through their fast lane facility which was brilliant and I had regular online updates of my cars progress as well as phone updates from very helpful staff even when I picked my car up it had been washed and the final transaction was a smooth process, 5 stars sytner a professional service from start to finish
19 août 2026
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Réponse de Sytner Group - Sytner Leicester BMW
Dear Sean, thank you very much for your kind words and for choosing Sytner Meridian for your service needs. We are delighted to hear that our fast lane facility, regular updates, and helpful staff contributed to a smooth and enjoyable experience. It’s great to know you appreciated the car wash and that the entire process met your expectations. Your 5-star review means a lot to us. We look forward to welcoming you back in the future. Best wishes from the Sytner Leicester BMW team.
Work carried out on time
Work carried out on time. Comfortable waiting area.
19 août 2026
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Réponse de Sytner Group - Sytner Leicester BMW
Dear Christopher, Thank you for taking the time to share your kind feedback. We are delighted to hear that the work was carried out on time and that you found our waiting area comfortable. Ensuring a pleasant experience for our customers is very important to us, and your positive comments are greatly appreciated. We look forward to welcoming you back to Sytner Leicester BMW in the future. Should you need any further assistance, please do not hesitate to get in touch. Best regards, The Sytner Leicester BMW Team
Excellent service and support provided…
Excellent service and support provided by Ashley aftersales service manager.
20 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Leicester BMW
Dear Lesley-Anne, Thank you very much for your wonderful review. We are delighted to hear that Ashley, our Aftersales Service Manager, provided you with excellent service and support. It is always our aim to ensure every customer receives the highest standard of care and attention. Your kind words are greatly appreciated and serve as encouragement for the entire team at Sytner Leicester BMW. We look forward to welcoming you back in the future. Kind regards, Sytner Leicester BMW Team
Excellent customer service
Really pleased with the customer service and support from the team at BMW, kept me updated with the work being carried out. Staff very friendly and professional. Highly recommend.
18 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Leicester BMW
Dear Miss Bailey, Thank you very much for your kind words and for taking the time to share your positive experience with us at Sytner Leicester BMW. We’re delighted to hear that our team provided friendly and professional service whilst keeping you informed throughout the process. Your recommendation means a great deal to us, and it’s wonderful to know that our efforts have met your expectations. We look forward to welcoming you back in the future. Best regards, The Sytner Leicester BMW Team
Service Level - excellent
The advance arrangements were simply organised and I was sent reminders ahead of the attendance date to ensure the service date was remembered.
Arrival, despite the facility being busy, was its usual efficient and well organised process. My service technician, Imran, was friendly and courteous. He made sure that I was apprised of the specific work required for my vehicle, and kept me updated with progress of that work throughout the day. Excellent service start to finish.
18 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Leicester BMW
Dear Martin, thank you for your wonderful feedback. We are delighted to hear that the advance arrangements and reminders helped with your service appointment. It’s great to know that Imran provided a friendly and efficient service, keeping you well informed throughout the day. We take great pride in maintaining a smooth and organised process, even when busy. Your kind words are truly appreciated and motivate us to continue delivering excellent service from start to finish. We look forward to welcoming you back.
Positive & Negative
Used car sales person was personable and easy to communicate with both face to face and via email/phone going above and beyond on two occasions.
I had an appointment to test drive a PHEV car, on arrival the battery had zero percent charge - not great (same happened at a different Sytner dealer only for that one the battery was charged but there was no fuel in it!)
I found the whole buying process was way too much faff with business managers and sales managers involved. From paying a deposit to collecting the car took too long. Also a simple request I made four days before collecting the car was not done (I'd also phoned the day before as a reminder) To be fair I was given a full tank of fuel as compensation.
21 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Leicester BMW
Dear GK, thank you for your honest feedback. We’re pleased to hear our sales team was personable and communicative throughout your experience. However, we apologise for the inconvenience caused by the uncharged vehicle and the delays during the buying process. We understand how frustrating it must have been with the involvement of multiple managers and the unmet request prior to collection. Your comments are valuable, and we appreciate you acknowledging the gesture of providing a full tank of fuel as compensation.
Great Service and Value
Seeing the same familiar faces at Leicester BMW for so many years suggests the working environment is good, and I think this is reflected in the customer service they provide.
I was very happy with the work undertaken, which was mainly a recall, but I took the opportunity to get a couple of other things done.
Imran took care of me courteously and efficiently, plus ensured prices were reasonable. Thanks
17 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Leicester BMW
Dear Stephen, Thank you very much for your kind words and for recognising the team at Leicester BMW. We are delighted to hear that Imran provided courteous and efficient service, and that the pricing met your expectations. It’s wonderful to know that our familiar faces and working environment contribute positively to your experience. Your continued trust means a great deal to us. We look forward to welcoming you back for any future needs. Warm regards, Sytner Leicester BMW Team
Great service
Proximity to home and the ability to wait whilst work is completed. Friendly staff, great customer service, work completed on time and a great wash and vacuum. What's not to like
17 août 2026
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Réponse de Sytner Group - Sytner Leicester BMW
Dear Dale family, thank you very much for your kind words and the fantastic 5-star review. We are delighted to hear that our friendly staff, timely work completion, and the convenience of waiting on site met your expectations. It’s wonderful to know you appreciated the customer service and attention to detail with the wash and vacuum. Your support means a great deal to us, and we look forward to welcoming you back to Sytner Leicester BMW in the future. Best wishes from the team!
Great stuff
14 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Leicester BMW
Thank you very much for your fantastic review. We are thrilled to hear that you had a great experience with us at Sytner Leicester BMW. It is always wonderful to know our efforts are appreciated and that we met your expectations. Your kind words genuinely inspire our team to continue providing excellent service. We look forward to welcoming you back in the future and hope every visit is just as positive. Thanks once again for choosing us.
The whole process from booking an…
The whole process from booking an appointment to collecting the car was easy and pleasant.
13 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Leicester BMW
Dear Sudhir, Thank you very much for your kind words and for taking the time to share your experience with Sytner Leicester BMW. We are delighted to hear that the entire process, from booking your appointment to collecting your car, was both easy and pleasant. It’s always our aim to make every customer’s experience as smooth and enjoyable as possible. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best wishes, The Sytner Leicester BMW Team
We have been regular customers of…
We have been regular customers of Sytner for years. Easy to book an appointment. Clear information given at the time of booking. Per usual excellent experience! Warm & friendly reception team who look after you very well.
Efficient service team who always check what you need & keep you updated.
5 stars all round!
13 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Leicester BMW
Dear Nitesh, Thank you very much for your kind words and continued loyalty to Sytner Leicester BMW. We are delighted to hear that our reception and service teams consistently provide you with a warm, friendly, and efficient experience. It’s wonderful to know that booking appointments and receiving clear information meets your expectations. Your positive feedback truly means a lot to us, and we are thrilled to have earned your 5-star rating. We look forward to welcoming you back again soon. Best wishes, The Sytner Leicester BMW Team
From booking right through to the day…
From booking right through to the day of service the communication I received was clear. Imran also kept mee up to date whilst waiting and staff were friendly and helpful
11 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Leicester BMW
Dear Tonia, Thank you very much for your kind words. We’re delighted to hear that from booking right through to the day of your service, our communication was clear and that Imran kept you well informed throughout the wait. It’s wonderful to know our team were friendly and helpful, as we strive to provide excellent customer care at all times. Your positive feedback means a lot to us and we truly appreciate you taking the time to share your experience. Kind regards, The Sytner Leicester BMW Team
Always feel welcome everytime we visit…
Always feel welcome everytime we visit the showroom. The staff are all professional in their own rights from reception to sales.
Denil from the used car sales was amazing from the start of our journey to the end of purchasing our upgraded BMW
12 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Leicester BMW
Dear Maxine, Thank you very much for your wonderful review. We are delighted to hear that you always feel welcome when visiting our showroom and that our team, from reception to sales, provided a professional and friendly experience. It’s brilliant to know that Denil was able to support you so well throughout your journey to upgrading your BMW. Your kind words mean a great deal to us all at Sytner Leicester BMW. We look forward to welcoming you back again soon. Best wishes, The Sytner Leicester BMW Team
Great customer service
Great customer service. They booked an office for me to work from whilst my car was in the garage and checking in to see if i was okay and all.
12 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Leicester BMW
Dear Raj, thank you very much for your kind words. We’re delighted to hear that our team made your visit comfortable by arranging a workspace whilst your car was in the garage. It’s important to us that our customers feel well cared for throughout their experience, and we’re pleased to know the regular check-ins were appreciated. Your feedback truly means a lot, and we hope to continue providing you with excellent service in the future. Warm regards from everyone at Sytner Leicester BMW.
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