Good welcome on arrival, I was going to wait for the car but because I had just moved home I was being picked up so I could carry on with the jobs. I was kept updated with the service progress. It was... Voir plus
Établissement
Changer d'établissementMeridian Business Park,Meridian East, LE19 1UY Leicester, GB
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Lisez les avis des autres
Sytner BMW Leicester reminds me of my days in uniform, back in the good old days when standards mattered, things worked as they should, and people took pride in doing things properly. From the momen... Voir plus
Simran Jassal my contact was excellent once she made contact with me, which was about twenty minutes after my arrival; when I arrived the person managing the queue did not make contact with me and I h... Voir plus
L'entreprise a répondu
Sytner BMW in Leicester has consistently provided me with excellent service without any doubt. Always keeping customers informed of the work being carried out which is always to a very high standard.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Meridian Business Park,Meridian East, LE19 1UY, Leicester, Royaume-Uni
- 0116 282 7700
4,6
Excellent
1 k avis
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Car Service
The service experience was well organised with helpful staff. We waited for the car in the comfortable and well equipped reception area with plentiful coffee and snacks. We were kept well informed throughout. Excellent customer service.
21 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Leicester BMW
Dear John, Thank you very much for your kind words and positive feedback. We are delighted to hear that you found our service well organised and enjoyed the comfort of our reception area, along with the refreshments provided. It is wonderful to know that our team kept you well informed throughout your visit and delivered excellent customer service. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience with Sytner Leicester BMW. Kind regards, The Sytner Leicester BMW Team
Vehicle service
Lisa was extremely helpful, efficient and polite. I I have had the pleasure of her customer service before, very professional.
18 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Leicester BMW
Dear Anon, Thank you ever so much for your kind words regarding Lisa’s assistance. We are delighted to hear that her professionalism and courteous manner have made a positive impression once again. It’s always rewarding to know that our team members consistently provide the high level of service our customers expect and deserve. Your feedback truly means a great deal to us, and we hope to continue offering you excellent service in the future. Best wishes from all of us at Sytner Leicester BMW.
Clean premises
Greeted well immediately upon arrival, clean premises. Correct reason for visit was provided by staff, offered refreshments and an accurate waiting time.
12 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Leicester BMW
Dear Leo, Thank you for taking the time to share your positive experience at Sytner Leicester BMW. We’re delighted to hear you were greeted promptly and found our premises clean and welcoming. It’s great to know the team provided clear information about your visit, offered refreshments, and gave you an accurate waiting time. Your feedback is greatly appreciated, and we hope to welcome you back soon for any future needs you may have. Kind regards, The Sytner Leicester BMW Team
Z4 review and service
Good service and all recall items completed, plus MOT. All information was informed and no issues
22 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Leicester BMW
Dear Martin, Thank you very much for your positive feedback. We are delighted to hear that you were satisfied with the service provided, including the completion of all recall items and your MOT. It is pleasing to know that you felt well informed throughout the process and experienced no issues. Your kind words are greatly appreciated and serve as a great encouragement to the team. We look forward to welcoming you back to Sytner Leicester BMW in the future. Best regards, The Sytner Leicester BMW Team
Everyone was very efficient and helpful.
15 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Leicester BMW
Dear Mark, Thank you very much for your kind words. We are delighted to hear that everyone at Sytner Leicester BMW was efficient and helpful during your visit. It is always our aim to provide a high standard of service and ensure our customers feel well supported throughout their experience. Your positive feedback means a great deal to the entire team. We look forward to welcoming you back in the future and hope to continue exceeding your expectations. Best wishes, The Sytner Leicester BMW Team
Great service by Rob Hardwick at BMW…
Great service by Rob Hardwick at BMW Sytner Sales
15 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Leicester BMW
Dear Jag, Thank you very much for your fantastic 5-star review. We are delighted to hear that Rob Hardwick provided you with great service during your experience at Sytner Leicester BMW. It’s always wonderful to receive such positive feedback and to know our team members are delivering the high standards our customers expect. Your kind words are greatly appreciated, and we hope you enjoy your BMW. Please do not hesitate to get in touch if you require any further assistance in the future. Kind regards, Sytner Leicester BMW Team
Excellent service
One member of your staff, Paul Cartwright, was incredibly helpful in providing a quotation, dealing with my not so efficient Insurance Company and managing to source the exact same stripes on my car bonnet even after they’d been discontinued.
15 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Leicester BMW
Dear Tanya, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Paul Cartwright was able to assist you so effectively, especially with sourcing the discontinued stripes and managing the insurance process. It’s always our aim to provide exceptional service, and it’s wonderful to know that Paul’s efforts made a positive difference for you. Your feedback is greatly appreciated and means a lot to the entire team at Sytner Leicester BMW. Kind regards, Sytner Leicester BMW
not great as previously not attentive…
not great as previously not attentive nor car was cleaned to basic standards oil marks steering wheel dirty marks and marks of dirt everywhere?
did not check tyre pressure on service and show me what was replaced either?
10 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Leicester BMW
Dear SP, We sincerely apologise that your recent experience with Sytner Leicester BMW did not meet your expectations. It is disappointing to hear that the level of cleanliness and attentiveness during your service was below our usual standards. We understand how important it is for our customers to receive clear information regarding tyre pressure checks and work carried out. Your feedback is valued and helps us strive to improve our service quality in the future. Kind regards, Sytner Leicester BMW
Good but improvements needed.
The technicians and service advisors I worked with were excellent. I have had my cars maintained by Sytner for seven years, but having to leave a message and wait for a return call, or speaking to a call centre, rather than being able to contact the service centre directly, is a degradation of what used to be excellent customer care. I hope this can be improved on so when we need to speak to the service centre we can do it when we need or are able to. Some urgent communications have taken far too long and time could have been saved. Overall I am happy dealing with Sytner, but in my opinion customer communication has deteriorated and needs to be improved.
10 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Leicester BMW
Dear Mr McReynolds, Thank you for your continued trust in Sytner Leicester BMW over the past seven years. We are pleased to hear you value the work of our technicians and service advisors. However, we apologise for the frustration caused by the current communication process. Your feedback regarding the difficulty in contacting the service centre directly is appreciated, and we understand the importance of timely and efficient communication for our customers. We hope to maintain your satisfaction moving forward. Kind regards, Sytner Leicester BMW Team
I bought a 75 plate CM Label from them…
I bought a 75 plate CM Label from them as a used car. When the car was ' 9 months ' old a warning light said the break fluid needed chang.
I was confused until I booked the car in with BMW Wakefield and was told it was actually manufactured in 2023.
Contacted Leicester and was told this was normal and they don't tell customers who are spending in excess of 100k that the car is actually approaching 3 years old.
Second car bought from them and the last. I had a bill for the fluid change on a car that I assumed was 2025 or even 2024.
Be sure to check everything before buying. They WILL NOT offer any information until after fact.
BTW I have had two XM Label from them, first was brand new ( maybe ). Except for my Purosangue, best cars I have ever driven.
17 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Leicester BMW
Dear Mr Fulton, Thank you for sharing your experience. We appreciate your loyalty in purchasing two vehicles from us. We understand your concerns regarding the manufacturing date and service information. It is always our intention to provide clear and accurate details to customers. We apologise for any confusion caused and regret that your expectations were not met on this occasion. Kind regards, Sytner Leicester BMW Team
Another Sytner garage to stay away…
Another Sytner garage to stay away from!!!
Went for a service, left with two scuffed wheels.
I have contacted the service team and have been told that they do not accept liability, as the car has left the garage, that the wheels were scuffed already when it arrived; they have sent me a picture of another wheel (right rear) although the pictures I have sent are of the front wheels. They have circled a random area on the picture to try and explain that the damage was already there. I have requested proof of the front wheels being scuffed when I have dropped the car off, and my message has been ignored.
In addition to not admitting, they have deleted all videos recorded on the BMW ACE dashcam. All videos before and after the visit are there. Absolutely disgraceful!
You go to an approved BMW garage thinking that you will get a great service, but will leave extremely disappointed.
3 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Leicester BMW
Dear Alexander, We are sorry to hear about your experience and apologise for any distress caused. At Sytner Leicester BMW, we strive to maintain the highest standards of service and transparency. Please be assured that we take all concerns seriously and seek to treat every customer fairly. We appreciate your feedback and regret that your visit did not meet your expectations. Your comments will be carefully considered as we continually aim to improve our services. Kind regards, Sytner Leicester BMW
Mini issues
Good communication between ourselves and sytners throughout
2 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Leicester BMW
Dear M Chapman, Thank you very much for your kind words. We are delighted to hear that you found the communication between yourself and Sytner Leicester BMW to be clear and consistent throughout your experience. Ensuring excellent communication is something we truly value, and it is wonderful to know that it made a positive impression. Your feedback is greatly appreciated, and we hope to continue providing the same high standard of service should you choose to visit us again in the future. Kind regards, The Sytner Leicester BMW Team
From check in to check out everything…
From check in to check out everything was excellent from all staff concerned. Thank you.
9 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Leicester BMW
Dear David, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that from check-in to check-out, everything was excellent and that our team provided attentive service throughout your visit. It is always a pleasure to know our efforts are appreciated. We truly value your support and look forward to welcoming you back to Sytner Leicester BMW in the future. Best wishes, The Sytner Leicester BMW Team
Lee Whiteside was very helpful
Lee Whiteside was very helpful. Strong communication. Really supportive with regards to getting the deal over the line
9 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Leicester BMW
Dear David, Thank you very much for your kind words and positive feedback. We are pleased to hear that Lee Whiteside provided strong communication and was supportive throughout the process. It’s wonderful to know that his assistance helped you secure the deal with ease. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Sytner Leicester BMW in the future. Best regards, The Sytner Leicester BMW Team
Everything is so well organised and…
Everything is so well organised and customers are made to feel valued.
9 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Leicester BMW
Dear Kev, Thank you very much for your kind words. We are delighted to hear that you found everything so well organised during your visit to Sytner Leicester BMW. Making our customers feel valued is at the heart of what we do, and it is wonderful to know this was reflected in your experience. Your positive feedback means a great deal to the entire team. We truly appreciate you taking the time to share your thoughts and look forward to welcoming you back in the future. Best regards, The Sytner Leicester BMW Team
Very efficient and I was kept up to…
Very efficient and I was kept up to date all morning with the progress of my car.
5 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Leicester BMW
Dear Elizabeth, Thank you very much for your positive feedback. We are delighted to hear that you found our service efficient and appreciated being kept up to date throughout the morning. At Sytner Leicester BMW, we strive to provide clear communication and a smooth experience for all our customers. It is wonderful to know that our efforts made a difference during your visit. We look forward to welcoming you back in the future and continuing to provide excellent service. Kind regards, The Sytner Leicester BMW Team
Great service
Sammie at the service department was excellent and very knowledgeable,great service as always
2 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Leicester BMW
Dear Ash, Thank you very much for your kind words. We are delighted to hear that Sammie provided you with excellent and knowledgeable service. It’s always wonderful to know that our team consistently offers the great service our customers expect. Your continued support means a great deal to us, and we look forward to welcoming you back to Sytner Leicester BMW in the future. Should you ever have any questions, please do not hesitate to get in touch. Best regards, The Sytner Leicester BMW Team
10/10 experience
10/10 experience. Would be nice to have a more direct way of ringing someone at the service desk though. Rather than having to jump through hoops, leave voice mails etc.
3 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Leicester BMW
Dear Harry, thank you very much for your kind 10/10 rating and positive feedback. We are delighted to hear you had such a great experience with us at Sytner Leicester BMW. We do appreciate your honest comments regarding the service desk contact process and understand how it can be frustrating having to leave voicemails and navigate through different steps. Your feedback is invaluable and will help us reflect on how we might improve future customer interactions. We look forward to welcoming you back soon.
Kudos
Once again , Sytner service exceeded my expectations especially when it came to personal attention , care and understanding the needs.
Many thanks to all the service advisors who have put it lots of effort to satisfy and deliver quality service .
Mr Brice , many thanks for everything !!
27 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Leicester BMW
Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that our team, especially Mr Brice, provided you with personal attention and a high standard of care. It is always our aim to understand and meet our customers’ needs fully. Your appreciation means a great deal to everyone involved. We look forward to welcoming you back to Sytner Leicester BMW in the future. Many thanks once again for your wonderful feedback.
First-class service looked after well
First-class service looked after well
A good lot of staff
1 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Leicester BMW
Dear Joe, Thank you ever so much for your kind words and five-star review. We’re delighted to hear that you found our service first-class and felt well looked after during your visit. Our team at Sytner Leicester BMW always strive to provide the best possible experience, and it’s lovely to know their efforts have been appreciated. Your recognition means a great deal to us, and we hope to welcome you back again soon. Best wishes, The Sytner Leicester BMW Team
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