We had an excellent experience, we were kept well informed throughout the process the customer service from Imran was brilliant! I would also like to thank the sales man that gave little man some bi... Voir plus
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A great team, great experience all around. Some discerning news for my car came of my visit, though Kelly and Jack advised me in the most passionate and thoughtful of ways. Would 100% recommend Sytner... Voir plus
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Carwyn was excellent and kept me informed all the way throughout the process. The car was delivered and I am ever so pleased with the service I received from Sytner Maidenhead.
L'entreprise a répondu
The staff were really friendly and helpful - professional and polite from start to finish. Kept me informed every step of the way and were quite accommodating and they were also very hospitable offeri... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Bath Road, SL6 0BW, Maidenhead, Royaume-Uni
- 01628 680300
4,5
Excellent
566 avis
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Thank you Carwyn for making a memorable car buying experience!!
Here's a review draft:
"I recently had the pleasure of purchasing our X5 from Carywan Lloyd at Sytner Maidenhead and I must say it was a wonderful buying experience from start to finish. Not only did he make the entire process hassle-free, but he also went above and beyond to make the car delivery day truly memorable. The handover of the car was seamless, and he took the time to ensure that I was fully satisfied with my purchase. I highly recommend Carwyn for anyone in search of a pleasant and stress-free car buying experience."
3 mai 2024
Réponse de Sytner Group - Sytner Maidenhead BMW
Thank you for your kind words, Mr Mishra. We are delighted to hear that you had such a positive experience with Carwyn. At Sytner Maidenhead, we strive to provide our customers with the best possible service and we are glad that we could make your car buying experience a pleasant one. We look forward to seeing you again in the future and wish you many happy miles in your new X5.
Excellent Service from start to finish
Excellent Service from start to finish, great attention to detail by Kevin Moore, always got back in a timely manner even when very busy!
Thank you.
11 avril 2024
Réponse de Sytner Group - Sytner Maidenhead BMW
Thank you for your kind words, Mr Wesley. We are delighted to hear that you had an excellent experience with us here at Sytner Maidenhead BMW. We are especially pleased to hear that Kevin Moore provided you with great attention to detail and was always prompt in getting back to you. We strive to provide the best customer service possible and it is wonderful to hear that we have achieved this. We look forward to seeing you again soon.
Interested in purchasing an approved used BMW….
Interested in purchasing an approved used BMW, I recently visited Sytner Maidenhead and was impressed by the very professional, polite, helpful service I received. There was no ‘hard sell’ pressure, but instead they worked with me, my requirements and my budget, to find the best car that best met my criteria.
On my decision to purchase, the sales executive fully explained the process and kept me informed throughout, kept to the promised timings, returned by tel calls, etc. I received a great service from the Sytner sales executive and am delighted with my purchase. Albeit, I purchased a used car, I have to say, it was like new when I took ownership. I am impressed by the high standards of Sytner and staff. Would definitely recommend!
28 mars 2024
Réponse de Sytner Group - Sytner Maidenhead BMW
Thank you for your kind words, Melanie. We are delighted to hear that you had such a positive experience with us here at Sytner Maidenhead BMW. We strive to provide the best possible service to all of our customers and are pleased that you felt this was the case. We are also glad that you are happy with your purchase and that you would recommend us to others. We look forward to seeing you again soon.
Réponse de Sytner Group - Sytner Maidenhead BMW
Thank you for your kind review, Mr Ashwood. We are delighted to hear that you had a friendly and welcoming experience with us at Sytner Maidenhead BMW. We strive to ensure that all of our customers have the best possible experience when they visit us, and it is great to hear that we achieved this for you. We are also pleased to hear that you had a thorough handover of your new car. We understand how important it is for our customers to feel confident and comfortable with their new car, and we are glad that we were able to provide you with the information you needed. Thank you again for your review.
Great professional friendly service
Great professional friendly service
Bill Birch was very good & answered all my questions
I am happy with car
Thanks
Seema
1 avril 2024
Réponse de Sytner Group - Sytner Maidenhead BMW
Thank you for your 5 star review, Seema! We are delighted to hear that you had a great experience with Bill Birch and that you are happy with your car. At Sytner Maidenhead BMW, we strive to provide the best customer service and we are glad that we could meet your expectations. We hope to see you again soon!
staff were friendly and knew the…
staff were friendly and knew the products. where not too pushy gave us time to think about our decisions which we appreciated. the follow up from vehicle delivery has been good
29 mars 2024
Réponse de Sytner Group - Sytner Maidenhead BMW
Thank you for your 5 star review, Mr Sage. We are delighted to hear that our staff were friendly and knowledgeable, and that you appreciated the time we gave you to make your decisions. We are also pleased to hear that the follow up from vehicle delivery has been good. We strive to provide the best customer service possible and your feedback is invaluable in helping us to achieve this. Thank you for choosing Sytner Maidenhead BMW.
Friendly and engaging sales and…
Friendly and engaging sales and management team
Well done everyone.
27 mars 2024
Réponse de Sytner Group - Sytner Maidenhead BMW
Thank you for your kind words, David. We are delighted to hear that you had a positive experience with our sales and management team. We strive to provide the best customer service possible and it is great to hear that we have achieved this. We are committed to ensuring that all our customers have a pleasant and enjoyable experience when visiting our dealership. We look forward to seeing you again soon. Thank you for choosing Sytner Maidenhead BMW.
The service team at Sytner Maidenhead…
The service team at Sytner Maidenhead are wonderful. They go out their way to make sure you leave happy! The team emit a great family feel to the place. They carried out the work in the agreed time and even called me after the visit to ensure all was okay.
12 mars 2024
Avis spontané
Réponse de Sytner Group - Sytner Maidenhead BMW
Thank you for your kind words, Kamal. We are delighted to hear that you had a great experience with us at Sytner Maidenhead BMW. Our team always strive to provide the best service possible and it's great to hear that you felt the family atmosphere. We are glad that the work was completed in the agreed time and that we were able to follow up with you afterwards. We look forward to seeing you again soon.
Had a great experience with bmw…
Had a great experience with bmw maidenhead service. They show alot of care and attention.
15 mars 2024
Avis spontané
Réponse de Sytner Group - Sytner Maidenhead BMW
Thank you for your kind words about our service at Sytner Maidenhead BMW. We are delighted to hear that you had a great experience with us and that you felt we showed a lot of care and attention. We strive to provide the best possible service to all of our customers and it is great to hear that we have achieved this with you. We hope that you will continue to choose us for all of your BMW needs and that you will recommend us to your friends and family. Thank you again for your review.
Sytner Maidenhead Review
Very satisfied with the service provided by Sytner, Maidenhead and Caolan Roche-Davidson in particular.
11 mars 2024
Réponse de Sytner Group - Sytner Maidenhead BMW
Thank you for your kind words, James. We are delighted to hear that you had a positive experience with Sytner Maidenhead BMW and Caolan Roche-Davidson. We strive to provide the highest level of customer service and satisfaction, and it is great to hear that we have achieved this. We hope that you will continue to enjoy your BMW and that you will come back to us for any future needs. Thank you again for your review and for choosing Sytner Maidenhead BMW.
Sytner buy back scheme.
I recently sold my BMW X1 to Sytner using the 'buy back' scheme and was extremely impressed with how easy and smooth the process was. I dealt with Grant Galeozzie at the Maidenhead branch and was happy from start to finish. He was candid, open and honest about the value of my car for it's condition and promised not to get into bartering the price down as long as my description was accurate - and remained true to his word throughout the process.
The car was inspected, price fixed and car collected two days later, the money was in my bank within minutes of the driver turning up on my doorstep to collect it.
Very impressed and much less pressure that a lot of the other on-line car buying services - well done Sytner.
19 février 2024
Avis spontané
Réponse de Sytner Group - Sytner Maidenhead BMW
Thank you for your kind words, Lee. We are delighted to hear that you had such a positive experience with us here at Sytner Maidenhead BMW. We strive to make the process of selling your car as easy and stress-free as possible, and it's great to hear that Grant was able to provide you with the service you deserved. We are glad that you found the process to be smooth and that the money was in your bank quickly. We hope to see you again soon.
5 star customer service
This is my second time purchasing a BMW from Sytner Maidenhead. I returned there because of my experience dealing with the staff there especially Jeremy and it was no different this time. The staff are fantastic, polite and the environment is welcoming, my kids get excited to visit with us. My wife and I toyed with the thought of replacing our X1 with a car from another manufacturer for a change, however we loved the X1 and speaking with Jeremy about the new model of X1 made us change our minds and we have not regreted the decision buying X1 again. Even though the X1 took longer than we wanted, we waited because Jeremy kept me updated and we trusted him to take care of the process for us and he did not disappoint.
Overall, we felt the 9 months wait was worth it in the end, we left Sytner Maidenhead satisfied with the car because of the customer service despite the delay.
30 janvier 2024
Réponse de Sytner Group - Sytner Maidenhead BMW
Thank you for your kind words, Yomi. We are delighted to hear that you and your family had a great experience with us at Sytner Maidenhead BMW. We are especially pleased that you chose to stay with us and purchase the new X1 model. We understand that the wait was longer than expected, but we are glad that Jeremy kept you updated throughout the process. We strive to provide the best customer service and we are glad that you felt satisfied with the car and the service you received. We look forward to seeing you again soon.
Réponse de Sytner Group - Sytner Maidenhead BMW
Thank you for your kind words, Mr Wilkins. We are delighted to hear that Daniel was able to provide you with the help and knowledge you needed. At Sytner Maidenhead BMW, we strive to provide the highest level of customer service and satisfaction. We are committed to ensuring that our customers have the best possible experience when visiting us. We are glad that Daniel was able to make your visit a positive one and we look forward to seeing you again soon.
Réponse de Sytner Group - Sytner Maidenhead BMW
Thank you for your kind words, Mrs Podipireddy. We are delighted to hear that you had a great experience with us at Sytner Maidenhead BMW. Our team strives to provide the best customer service and we are pleased that you felt taken care of. We hope that you will continue to choose us for all your BMW needs and that you will recommend us to your friends and family. Thank you again for your review and we look forward to seeing you again soon.
NOW will you respond?
I'm writing this review in the hopes of getting a response.
My recent service dept visit was a disaster from start to finish and it all could have been easily avoided.
In short I have a car that went into the garage without a warning light on and it underwent a recall.
It got delivered back to me and a warning light has come on.
I got told the warning light was unrelated to the recall which causes the very same warning light to come on, which I find highly suspicious.
With no paperwork, details or anything, when I called to find out more I left messages and no-one responds, no-one cares. I think they are hoping I will go away...
Mark Symons who is the service manager told me in so many words that he was essentially "too busy" to call me back in the early days of my complaint- he takes days to respond and just doesn't seem to care, but "management are aware".... so that's OK I guess?
He's the service MANAGER which is disappointing- what a great example he must set for his team.
Syeda Shah is rude and just not fit for her role.
A simple courtesy call before my waiting MOT appt to tell me of the 4 HOUR recall would have been nice (and part of her actual job) Or a simple "hello" when I was waiting in reception for HOURS?
Her other colleagues and friends of mine that use the garage have confirmed she just isn't very good at her job sadly and is known for not making courtesy calls.
I have now escalated this to BMW UK - Case Number: 05862749
Please can someone respond?
Why has it come to this?
12 janvier 2024
Avis spontané
Réponse de Sytner Group - Sytner Maidenhead BMW
We are sorry to hear about your experience at Sytner Maidenhead BMW. We take customer service very seriously and we are sorry that you have not received the level of service that you should expect. Our General Service Manager will make contact with you so that we can investigate your complaint further and ensure that this does not happen again. We take customer feedback very seriously and we would like to ensure that you are satisfied with the outcome. Thank you for bringing this to our attention. King regards, Gareth Bowen - Head of Business
Great purchase experience of my Second…
Great purchase experience of my Second BMW from Sytner. Caolan got me a great deal and accommodated all of my particular requests. Also facilitated demos of plenty of cars until I found the right one for me.
20 janvier 2024
Avis spontané
Outstanding Experience!!
From the moment I entered their premises, I was treated like royalty! Thom was fantastic, helping me to choose a pre-owned vehicle that I am delighted with. His attention to detail, knowledge of the vehicles, and his patience and his overall communication skills were off the chart! Jamie, in true team style, assisted as well (so lovely to see team work in practice) and Charlie's finance assistance was superb.
They say word of mouth advertising is the best form of marketing: I can confirm that I have told everyone I've met over the past week, how truly fantastic Mini Maidenhead are! And I will continue to do so! Thank you!
15 janvier 2024
Avis spontané
Réponse de Sytner Group - Sytner Maidenhead BMW
Thank you for your kind words Jacqualene. We are delighted to hear that you had such a positive experience with us here at Sytner MINI Slough. We strive to provide the best customer service and it's great to hear that Thom, Jamie and Charlie were able to make your experience so enjoyable. We appreciate your recommendation and we hope to see you again soon. Warm regards, Gareth Bowen - Head of Business
Poor service quality and customer service
The washer system replaced by Sytner on 28th June 2022 failed in Dec 2023 i.e., in less than 18 months window.
The issue was diagnosed at Inchcape [as we moved home close to Inchcape now] . The Sytner team declined to own the issue and refund the amount!
A BMW service provider has to take pride in quality and though the system they installed failed, they lack ownership to own the issue and do the right thing for the customer. My point of contact in Sytner is Mark Symons and his team.
18 janvier 2024
Avis spontané
Réponse de Sytner Group - Sytner Maidenhead BMW
We are sorry to hear about your experience and I am sorry that the work you require is not covered under the warranty. We would happily take a look at the car if you wish to see if what is required has anything to do with the work carried out previously on your car. Please do not hesitate to contact us if you would like to arrange this. Kind regards, Reading Audi
A happy customer
It was a pleasure doing business with Bill. He was a true professional.
10 janvier 2024
Réponse de Sytner Group - Sytner Maidenhead BMW
Thank you for your kind words Mrs Farook. We are delighted to hear that you had a pleasant experience with Bill. At Sytner Maidenhead BMW, we strive to provide the highest level of customer service and it is wonderful to hear that we have achieved this. We hope that you will continue to choose us for all your BMW needs and we look forward to seeing you again soon. Warm regards, Gareth Bowen - Head of Business
Friendly staff
Friendly staff, clean environment. Informative and supported us in choosing the car we needed. We have driven away with something perfect for our family with a full and thorough handover. Excellent. Many thanks.
16 janvier 2024
Réponse de Sytner Group - Sytner Maidenhead BMW
Thank you for your kind words Sakura. We are delighted to hear that you had a great experience with us at Sytner Maidenhead BMW. Our team is committed to providing the best customer service and we are glad that we were able to help you find the perfect car for your family. We appreciate your feedback and we look forward to seeing you again soon. Kind regards, Gareth Bowen - Head of Business
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