Chris/Carl my advisor has restored my faith in bmw, my service was completed quicker than i thought even though i arrived just before 10 it was completed by 1pm and was only booked in 5pm the day befo... Voir plus
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Hi there, I must say that in recent times on visiting Sytner Oldbury I was more than impressed with your service, Logan C was breath of fresh air! He has mastered the art of customer service, he went... Voir plus
L'entreprise a répondu
Service and MOT satisfactory. However a full brakes inspection was requested but not carried out, only a visual one with just the outer pads inspected and passed as ok. Wheels were not removed to view... Voir plus
L'entreprise a répondu
Steve showed me full respect and kept me informed on my car And much appreciated to him true professional Thank you steve
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
819 Wolverhampton Road, B68 8DA, Warley, Royaume-Uni
- 0121 552 2825
4,4
Excellent
880 avis
Demande des avis aux clients
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Ridiculous Options Menu
Come on, how hard can it be to have a human answer the phone to book a service?! The multiple options is a nauseating
30 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Oldbury BMW
Dear Alec, Thank you for sharing your feedback. We apologise for any frustration caused by our phone system. We understand how important it is to have a simple and straightforward way to book a service, and we appreciate you highlighting this issue. Your comments are valuable to us as we continually aim to improve our customer experience. We hope that future interactions with Sytner Oldbury BMW will be more positive and meet your expectations. Kind regards, Sytner Oldbury BMW Team
GARY AND DAN WAS GREATVERY HELPFUL 10/10
GARY AND DAN WAS GREATVERY HELPFUL
26 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Oldbury BMW
Dear Andrew, Thank you very much for your kind words. We are delighted to hear that Gary and Dan were great and very helpful during your experience with us. It’s wonderful to know our team made a positive impression and provided the assistance you needed. Your feedback truly means a lot to us, and we hope to continue delivering excellent service whenever you visit Sytner Oldbury BMW. Warm regards, The Sytner Oldbury BMW Team
Réponse de Sytner Group - Sytner Oldbury BMW
Dear Mr Pardeep, Thank you ever so much for your kind words and taking the time to leave us a five-star review. We are delighted to hear that you had a positive experience with our customer service team here at Sytner Oldbury BMW. It is always our aim to provide the highest standard of care and attention to all our customers. Your feedback is greatly appreciated and serves as encouragement for our entire team. We look forward to welcoming you back in the future. Kind regards, Sytner Oldbury BMW Team
Amjad was absolutely great and the old…
Amjad was absolutely great and the old bury team. Took his time to take me through the car with some very mundane questions. Thanks Amjad!
Very unlike the Cardiff team that were ridiculously and surprisingly incompetent!
Thanks to oldbury I’m very pleased with my car purchase.
24 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Oldbury BMW
Dear Naz, Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that Amjad and the Oldbury team provided such attentive and patient service, guiding you through every question with care. It’s wonderful to know you’re pleased with your car purchase. We truly value your feedback and appreciate your support. Wishing you many enjoyable miles in your new BMW! Kind regards, The Sytner Oldbury BMW Team
Stephen
Stephen, the represenative from the BMW Services Team in Oldbury was absolutely brilliant.
For example, I had to rechange by booking time which he accommodated without hesitation. Whilst at the dealership garage he kempt me informed and had my car checked thoroughly. At all times he was kind, thoughtful, pleasant, informative and professional.
22 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Oldbury BMW
Dear Iqbal, Thank you very much for your kind words and for recognising Stephen’s exceptional service at Sytner Oldbury BMW. We’re delighted to hear that he was able to accommodate your rebooking promptly and kept you well-informed throughout. It’s wonderful to know that Stephen’s professionalism, kindness, and thoroughness made your visit a positive experience. Your feedback is greatly appreciated, and we will be sure to pass on your compliments to him. Thank you once again for choosing Sytner Oldbury BMW.
Service and MOT satisfactory but not brake inspection
Service and MOT satisfactory. However a full brakes inspection was requested but not carried out, only a visual one with just the outer pads inspected and passed as ok. Wheels were not removed to view the inner pads and discs which clearly need replacing as indicated by the sensors. Consequently a further visit has to be made for replacement.
1 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Oldbury BMW
Dear Steve, thank you for your feedback. We apologise for any disappointment caused regarding the brake inspection. It is our aim to provide thorough and transparent servicing to all customers. Your comments highlight the importance of clear communication and comprehensive checks, which we take seriously. We appreciate you bringing this matter to our attention and hope your next visit proves more satisfactory. Should you wish to discuss this further, please do not hesitate to get in touch.
The customer service provided by Jason
The customer service provided by Reception and in particular by a young gentleman (who was introduced as Jason) dealt with me with alacrity. His persona was appropriate and sincere. Simply put he represented the apotheosis of the brand BMW.
14 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Oldbury BMW
Dear Jagtar, Thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that Jason’s attentive and sincere approach truly reflected the high standards of the BMW brand. Your recognition means a great deal to us and highlights the commitment our team has towards providing excellent customer service. It is always wonderful to know when our customers feel valued and well cared for. Kind regards, Sytner Oldbury BMW Team
very hard to book service
very hard to book service. all automated phone calls, phone just kept ring out
always nice to speak to a real person when booking
14 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Oldbury BMW
Dear Tony, thank you for sharing your experience with us. We apologise for the difficulty you encountered while trying to book your service and understand how frustrating automated systems can be. We appreciate your kind words about speaking to a real person, as we know how important personal interaction is. Your feedback is very valuable to us, and we will keep it in mind as we continuously aim to improve our customer service. Thank you for choosing Sytner Oldbury BMW.
Advisor Reece Maynard was excellent at…
Advisor Reece Maynard was excellent at his job and kept us informed of everything that was happening with our vehicle.
14 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Oldbury BMW
Dear Richard, Thank you ever so much for your kind words. We are delighted to hear that Reece Maynard provided excellent service and kept you well informed throughout your vehicle’s time with us. Ensuring clear communication and top-quality care is something we always strive for, and it’s wonderful to know this made a positive difference to your experience. We truly appreciate your feedback and your recommendation means a great deal to the entire team here at Sytner Oldbury BMW. Kind regards, Sytner Oldbury BMW Team
I was listened to by Reece when I…
I was listened to by Reece when I initially contacted and dropped my car in. Reece kept me informed throughout the repair with calls and ease of updates via diect whatsapp messages. Reece was also on hand when I collected my car and he made the whole process smooth with no worries/stress. Reece was polite, knowledgeable and made me feel at ease at a stressful time. Thank you Mini, Reece is a credit to your team.
10 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Oldbury BMW
Thank you, Nay, for your kind words and detailed feedback. We’re delighted to hear that Reece provided such attentive and reassuring service throughout your experience. It’s wonderful to know he made the process smooth and stress-free, especially during a difficult time. Your recognition of his politeness and knowledge means a great deal to us. We will be sure to pass on your compliments to Reece. Thank you once again for choosing Sytner Oldbury BMW.
Kept up to date throughout the day on…
Kept up to date throughout the day on my service
7 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Oldbury BMW
Dear Jason, Thank you very much for your kind review. We are delighted to hear you appreciated the regular updates throughout your service. Keeping our customers informed is something we take great pride in, and it is wonderful to know this made your experience positive and reassuring. Your feedback means a great deal to the team at Sytner Oldbury BMW. We look forward to welcoming you back in the future and continuing to provide the excellent service you expect. Best regards, Sytner Oldbury BMW Team
Great service
Great service. No concerns was booked in for a recall.
Shout out to Olly, he was really helpful throughout!
27 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Oldbury BMW
Thank you very much for your kind words, Harj. We’re delighted to hear that you received great service during your recall appointment and that Olly was able to assist you so effectively throughout. It’s always our aim to provide a smooth and positive experience for all our customers. Your feedback is greatly appreciated and motivates the whole team here at Sytner Oldbury BMW. We look forward to welcoming you back in the future. Thanks again for taking the time to share your experience.
Above and Beyond the sale
Simon and Harry listened to my wants and budget and found the best car available. I'm totally blown away by the effort they out in and the specification of the vehicle. 100% over the moon.
4 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Oldbury BMW
Dear Ray, thank you ever so much for your kind words and fantastic review. Simon and Harry are thrilled to hear they were able to meet your needs and budget, ensuring you found the perfect vehicle. It’s wonderful to know you’re over the moon with both the effort put in and the car’s specification. We truly appreciate you taking the time to share your experience and hope you enjoy every mile in your new BMW. Best wishes from all of us at Sytner Oldbury.
Great after sales service from Murray…
Great after sales service from Murray was much appreciated
3 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Oldbury BMW
Dear Elizabeth, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Murray’s after sales service met your expectations and was much appreciated. At Sytner Oldbury BMW, we always strive to provide excellent customer care, and it is wonderful to know this was reflected in your visit. Your feedback truly means a lot to our team. We look forward to welcoming you back in the future. Kind regards, The Sytner Oldbury BMW Team
Excellent Mohammed at brades road…
Excellent Mohammed at brades road accident repair centre was brilliant n very helpful all the lads in there very helpful n easy to chat to
3 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Oldbury BMW
Dear Ahad, Thank you very much for your kind words. We are delighted to hear that Mohammed and the team at the Brades Road accident repair centre provided such brilliant and helpful service. It’s wonderful to know that you found the whole team approachable and easy to chat to. Your feedback is greatly appreciated and motivates us to continue delivering the highest standards of customer care. We look forward to welcoming you back in the future. Best wishes from everyone at Sytner Oldbury BMW.
Consistently poor experience
I had a poor experience arranging a replacement for a recall part. I was left, apparently, waiting in a queue for 6 months with no progress until I called to chase it up.
I was told parts were due that week, so I was given an appointment for a couple of weeks after this.
The day before the appointment, I was told they don't have a part for my car as none of the ones that arrived previously had been reserved for my car.
I had to escalate to get another part reserved and then get rebooked in for an appointment.
On the day of fitting my experience was good and I don't have any complaints. (I have previously had several issues for most interactions I've had with Sytner over a 2.5 year period).
28 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Oldbury BMW
Dear Philip, Thank you for sharing your feedback. We sincerely apologise for the delays and lack of communication you experienced during the recall part replacement process. We appreciate your patience, and it is disappointing to hear that your interactions over the past 2.5 years have been less than satisfactory. However, we are glad that the fitting day went smoothly and met your expectations. Your comments are valuable to us as we strive to improve our service standards. Kind regards, Sytner Oldbury BMW
Réponse de Sytner Group - Sytner Oldbury BMW
Dear Adam, Thank you ever so much for your kind words. We are delighted to hear that you experienced great service and found our team attentive and courteous. It is always our aim to provide the highest standard of care to every customer, and your feedback is a wonderful encouragement to us all. We truly appreciate you taking the time to share your thoughts and look forward to welcoming you back in the future. Warm regards, The Sytner Oldbury BMW Team
Alloys Wheel Refurbishment - BMW Sytner Oldbury
The wheel repair was ok but not as good as expected. One graze is still visible and appears not to have been filled before painting. The valve area also appears not to have been properly prepared, with a black circumference remaining around the valve and visible paint residue/mess at the base of the grey valve stem.
The tyres were also returned inflated to approximately 5 psi below the pressures stated on the vehicle's door plate, but expectations have been adjusted accordingly.
The vehicle was returned dirtier than at handover, with boot prints on the mat, dirt from boots striking the sides of the footwell which appears to have damaged the plastic trim since it doesn't clean up and fingerprints left on the steering wheel and transmission controls. Again, expectations have been adjusted accordingly.
25 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Oldbury BMW
Dear Disappointed, Thank you for your honest feedback. We apologise that the wheel repair did not fully meet your expectations and that your vehicle was returned in a less than satisfactory condition. We appreciate you taking the time to highlight these issues and understand how important it is for your car to be treated with care. Your comments are invaluable, and we hope future experiences reflect the high standards you rightfully expect. Kind regards, Sytner Oldbury BMW
really good customer service
really good customer service, timings all as planned, well informed, comfy and practical waiting area, good coffee, could do with an electricity socket!
Reece on the desk was very helpful and attentive, made fresh coffee and checked in, kept me aware of progress
20 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Oldbury BMW
Dear AR, Thank you very much for your wonderful 5-star review. We are delighted to hear that Reece provided attentive and helpful service during your visit. It’s great to know that you found the waiting area comfortable and practical, and that you enjoyed the coffee. We appreciate your kind comments regarding our customer service and timings. Your feedback about the electricity socket is noted. We look forward to welcoming you back to Sytner Oldbury BMW in the future. Kind regards, The Team
The staff Jason was very helpful
The staff Jason was very helpful, professional and pleasant . The work was done on time
21 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Oldbury BMW
Dear Omana, Thank you very much for your wonderful review. We are delighted to hear that Jason provided you with helpful, professional, and pleasant service. It is encouraging to know that the work was completed on time and met your expectations. Your kind words mean a great deal to our team. We truly appreciate you taking the time to share your experience and look forward to welcoming you back to Sytner Oldbury BMW in the future. Best regards, Sytner Oldbury BMW Team
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