Sytner Group - Sytner Oldbury BMW Avis 

Visited 4 times to have headlights changed under warranty. First time they lost warranty claim. Second time said they didn't need replacing (summer). Third visit agreed to replace again (winter). Fourth visit to have job done didn't have in stock.

very knowledgeable about products

Excellent body repair on our car.
Connor was extremely helpful and would highly recommend

Bad customer service

Poor communication post sale after being offered accessories as part of my deal due to delays and miscommunication, poor updates during the selling process and an awful experience to buy of the branch

Car come out of a PDI with a broken door mechanism which prevented the passenger opening the door from the inside and this was missed, it then spent 4 weeks in bmw awaiting parts and repair

It then was returned to be unwashed and hoovered and had cosmetic damage caused to the centre console, which resulted in the replacement of the central gear selector unit ( the car was bought in 09/25 and needed all these new parts) this took 2/3 weeks to be completed. The car was left unlocked on their car park on multiple occasion as I was getting app alerts.

During that time I was given a courtesy car that was a grey bmw x1, which I know was being used by one of the salesmen which when I drove the car I found remains of cannabis use in the car. I then raised this to the new car sales manager to be told they would look into it and I didnt receive and update and when I went back to collect my car that salesmen was still working for the business

The car then broke down on the 15/02/26 and eventually it was recovered to oldbury. I called on the Monday to be told they had no record the car was there or where they key was. I was told I’d be called back and nothing so I called again late afternoon to be told a job was being logged

I called every day this week to ask for an update and been told it was either being looked at today or later etc. my car has been with bmw sytner oldbury since 15/02/26 and not one of your service staff have called me to update me, inform me of their plan, ask about the courtesy car etc I have had to call them myself everytime

I was promised yesterday my courtesy car would be extended as it expired at 1500 on the 19/02. I had to call at 12:30 to ask them to do it as I had no paperwork to confirm it had been extended and as I write this I still have had no contact

I added to the breakdown job that the heated steering wheel was faulty making this the 4th fault with the car and asked for the new car sales manager to contact me as my obligation as a customer under the consumer rights act will be to reject the car (bmw financial services are aware)

No one has called me, chased up the rejection and offered any remedy or solution I had to have security equipment removed from the car proper to its recovery to my expense.

This is the worst customer experience I have had with any dealership, brand, sales and service team and I will be rejecting the car and will not be buying a bmw nor anything from sytner group again as this is how they treat their customers.

This is true reflection of the dealership

Replied to the Sytner customer service team
Immediately, themselves or the branch still haven’t contacted me 17/03/26

Promised to call me back for recall car issue nobody bothers to call the work is still undone and I am not happy with that.

SCAM!!! Unprofessional repair team and company. I suspect they intentionally develop the fault codes in my / your vehicle after reading loads of reviews here.

I am extremely mad with my recent experience at Sytner Oldbury.

• I first submitted my vehicle to Sytner on 26 January. I was advised that additional diagnostic hours were required, bringing the total diagnostic cost to £600. I was subsequently informed that the burning smell and rattling noise were believed to be caused by a faulty coolant sensor blind controller. Based on this diagnosis, I agreed the total cost of diagnosis and repair at £1,500.
• Upon first collection on 2 February, there was already a coolant-related issue.
• I finally collected my vehicle on 3 February with the correct coolant in my car.
• The burning smell was not resolved. I brought up the issue to the salesperson on 6 February.
• I dropped the vehicle to Sytner for further inspection on 10 February for further check.
• Sytner said carrying out timing checks at a further cost of £740 for diagnostics alone, with additional repair costs unknown. This code appeared only around 200 miles within 4 days.
• I decided not to leave my car for Sytner for further check or repair so I logged my complain and requested the partial refund from Sytner.

On 16 February 2026 at approximately 5:15pm, I collected the vehicle again. Shortly after returning home, I conducted a diagnostic scan. In addition to fault code 130308 (previously discussed), multiple additional fault codes were now present, including:

102002 – Air-mass sensor reading too little air
120408 – Boost pressure control shutdown
140010 / 140001 – Multiple cylinder misfires
140210 / 140201 – Misfire in cylinder 2

The vehicle is now presenting more issues than prior to the repair.

My concern is not about any individual staff member. Communication from the salesperson has been polite. However, I have serious concerns regarding the quality of the technician’s work, the diagnostic process, and whether the vehicle was properly tested before release.

After paying a significant sum, the original issue remains unresolved and further engine-related faults have appeared immediately after collection. This has resulted in loss of confidence in the workmanship and reliability of the vehicle.

I chose the level of service I needed and that’s exactly what they’ve gave me. No hidden charges no extras no unnecessary work. Friendly staff. Punctual.

All went fine on handover for service and mot, would have appreciated a call to say it was ready though.

Very important Please be aware if you ask these guys at bmw ,actually not just bmw ,any major bodyrepairers to quote / estimate on bodywork or any damaged on you car even not that expensive , the information gets passed through several other company’s and then arrives at carvertical (car check) as we have just learnt ,
My wife reversed into our pull up post silly mistake and went to get a quote ,but as it was over £2k we decided to go to a family friend which was far cheaper ,but several months later she decided to sell the car and the potential buyer noticed this marker on carvertical website ,I couldn’t understand why ,it wasn’t major and definitely not insurance claim ,so obviously that went against us selling the car , if it was chassis damage or unsafe I understand .We just felt it was malicious as it was only a mere dent or scratch .they never advised me of this information and had no lawful basis of doing this they have no right of doing this and only devalues your car ,I would never take our car to anyone like this ever again .50% of most cars have had work down on them it’s a disgrace I did raise the complaint and was advised we would never do that ,then several days later was told yes I was right some how the information got to carvertical ,well I have proof not rocket science
(Oldbury brades roads
BMW reply was ‘we can report to dvla who then sends information to car check services such as car vertical without anyone’s permission’ so this just shows how low bmw will go to report a small quote to ensure your car is devalued , to sum it up they just want to make as much money as they can through 3rd parties
,I wonder if bmw did have a car with minor damage to sell is that information passed on I doubt it
There you go people get your car repaired or have a quote and they are quite happy to tell DVLA keep away from these bodywork repairers !!!
YOU HAD NO RIGHTS PASSING PAYING CUSTOMERS INFORMTION ON TO 3RD PARTIES ,ANY DECENT COMPANIES WOULD HAVE ADVISED FIRST !!!!!!!!

Tom was professional, spoke professionally dealt with the issue and wasn't pushy in selling me any products. However the 2 guys who rang me prior to Tom regarding an appointment that I had already cancelled need some serious training, no customer service skills or telephone manner

First rate attention provided by Jack Johnson at Sytner Oldbury from the first phone call enquiring about the car to buying and collecting it plus a follow up phone call. Buying a premium car demands a premium service and both Jack and BMW provide that.

The way they handled my phone call and first got in touch they were so helpful so understanding they arranged for my car to be picked up. They arrived on time like they said there was gonna do when I picked my car up after the repair they were exceptionally. Professional, it was a smooth transaction from start to finish. I don’t know what they could do to make the experience any better. They were fantastic.

I asked for the car to be ready for 3pm and it wasn’t and when I came to collect the car at 5pm I was warned there was a backlog in collecting and paying due to short staffing levels

Have used Sytner BMW Oldbury since my first BMW in 2003. Service has always been great.

This time bought a car for my daughter. Made her feel really special.

No pressure sales tactics, and good, honest, discussions throughout to get the best deal for her.

Great service

Booked service with courtesy car in early December. First booking no courtesy car so I left. Rebooked and when I turned up today told that service was at the other site. Chased at 16:25 to ensure I was returning the courtesy car. Sat waiting for over an hour. Told three times it will be done in 10 minutes. No one want to take responsibility for a poor service.

Excellent customer service, very friendly staff.