Went into look at a new car for the wife, was greeted by Matt and Brad who was very helpful and we ended up driving a car away in less than 24 hours, They was very professional and didn’t press us t... Voir plus
Établissement
Changer d'établissementRavens Way, NN3 9UD Northampton, England, GB
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Geani and Dan h were very helpful when we came to sytner they showed us 2 cars and gave us a test drive they were open and transparent through the whole process We have since put a deposit down... Voir plus
L'entreprise a répondu
From start to finish was such a good service especially the young man called Oliver Turner. Was so lovely and went above and beyond to get us the best deal on our part exchange. We have always had a... Voir plus
L'entreprise a répondu
Matt and Brad were very professional and good with their sales techniques, neither was pushy and they seemed to care and want to help, nothing was too much.
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Ravens Way, NN3 9UD, Northampton, England, Royaume-Uni
4,7
Excellent
3 k avis
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Louis and Liam
Louis and Liam helped me find me new car and showed great customer service!
12 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Thank you, George, for your kind words. We are delighted to hear that Louis and Liam provided you with excellent customer service and helped you find your new car. It’s always a pleasure to know our team has made the car buying experience enjoyable and straightforward. Your positive feedback is greatly appreciated and motivates us to maintain the highest standards. We hope you are very happy with your new vehicle and look forward to welcoming you back in the future.
Louis and Geani have been really given…
Louis and Geani have been really given a great service today. They have made the process very simple and enjoyable.
14 août 2026
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Réponse de Sytner Group - Sytner Select Northampton
Dear Kevin, Thank you ever so much for your kind words. We are delighted to hear that Louis and Geani provided you with a great service and made the entire process simple and enjoyable. It is always our aim to ensure every customer has a positive experience, and your feedback truly means a lot to the team. We appreciate you taking the time to share your thoughts and look forward to welcoming you back in the future. Best wishes, The Sytner Select Northampton Team
Justyna was absolutely amazing
Justyna was absolutely amazing, she made me feel at ease and totally answered all my questions. I never felt rushed or pressured at all by herself. I found the whole team totally awesome and want to say thank you. 🙏
8 août 2026
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Réponse de Sytner Group - Sytner Select Northampton
Thank you very much, Mandy, for your kind words. We are delighted to hear that Justyna made you feel at ease and took the time to answer all your questions thoroughly. It’s wonderful to know you never felt rushed or pressured. We pride ourselves on providing a friendly and supportive environment, so your feedback means a great deal to the whole team. We truly appreciate you taking the time to share your experience and for your heartfelt thanks.
Credit to a member of the team!
This rating is more for one member of the team, rather than the business itself.
I have bought vehicles from here a number of times in the past and have always had a great experience with the sales side of the team.
I had a few issues with my latest purchase and was struggling to get the service side to help me.
This is where Nicola Litchfield stepped in.
The matter was treated with urgency and in a very professional but friendly manner.
All the issues were resolved very quickly and I was kept well informed of the progress along the way.
I was so impressed that I went to meet her to say thank you in person and to put a face to the phone calls and emails.
Nicola, thank you once again for stepping in and providing a level of service that well exceeds what I was experiencing prior to your involvement, and what I was expecting.
It has been an absolute pleasure to deal with you!
7 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Thank you very much for your kind words and for recognising Nicola’s dedication and professionalism. We are delighted to hear that she was able to assist you promptly and keep you well informed throughout. It is always our aim to provide an outstanding level of service, and we are thrilled that Nicola exceeded your expectations. Your continued trust in us means a great deal, and we truly appreciate you taking the time to share your positive experience. We look forward to welcoming you again in the future.
Great service from Sam and Arunas…
Great service from Sam and Arunas really helpful.
13 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Dear George, Thank you very much for your kind words and for taking the time to share your positive experience at Sytner Select Northampton. We are delighted to hear that Sam and Arunas were so helpful and provided you with great service. Your feedback truly means a lot to us and encourages our team to continue delivering the highest standards. We look forward to welcoming you back in the future. Best wishes, The Sytner Select Northampton Team
Nicola Litchfield was fantastic
Nicola Litchfield was fantastic. Sorted my problem quickly, efficiently with little fuss. Five star customer service. Thank you Nicola
10 août 2026
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Réponse de Sytner Group - Sytner Select Northampton
Dear Gary, thank you very much for your kind words. We are delighted to hear that Nicola provided you with such fantastic and efficient service. It is always our aim to resolve any issues swiftly and with minimal fuss, so it’s wonderful to know that Nicola achieved this for you. Your five-star feedback is truly appreciated, and we will be sure to pass on your thanks to her. We look forward to welcoming you back to Sytner Select Northampton in the future.
Amazing service from the very…
Amazing service from the very beginning. Lloyd and OllieD. were extremely helpful and patient with us today. So passionate and dedicated. Highly recommended. We will back here again definitely.
Thank you very much x
12 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Dear Ewa, Thank you ever so much for your wonderful review. We’re absolutely delighted to hear that Lloyd and OllieD provided such passionate and dedicated service throughout your visit. It’s truly rewarding to know that you felt supported and valued from the very beginning. Your kind recommendation means a great deal to us, and we very much look forward to welcoming you back to Sytner Select Northampton in the near future. Many thanks once again for your kind words. Best wishes, The Sytner Select Northampton Team
Fantastic experience trading in our car…
Fantastic experience trading in our car for a newer model. Helpful and friendly. 5 stars for Harvey and Ollie!
12 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Thank you very much for your fantastic review. We’re delighted to hear that your experience trading in your car for a newer model was so positive. Harvey and Ollie will be thrilled to know their helpful and friendly approach made such a great impression. Your kind words mean a lot to the whole team here at Sytner Select Northampton. We truly appreciate you taking the time to share your experience and for awarding us five stars. Wishing you many happy miles ahead in your new car!
Bradley and Louise where great service…
Bradley and Louise where great service by all staff was really great would highly recommend Synter for when you want your next car
12 août 2026
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Réponse de Sytner Group - Sytner Select Northampton
Dear Barry, thank you very much for your kind words. We’re delighted to hear that Bradley and Louise provided you with excellent service and that your experience with Sytner Select Northampton was so positive. Your recommendation means a great deal to us, and we’re pleased to have been able to assist you in finding your next car. We truly appreciate you taking the time to share your feedback and look forward to welcoming you back in the future. Best wishes from everyone here.
I bought a car from Sytner Select…
I bought a car from Sytner Select Warrington in May, and it has been one of the most stressful experiences I have ever had. The vehicle developed a gearbox/vehicle electronics fault and repeatedly went into limp mode. I spent months being passed between the Warrington and Northampton branches, with poor communication and having to constantly chase for updates myself.
Northampton initially found multiple fault codes during their own diagnostics and referred the car to a gearbox specialist. Despite extensive investigations, I was repeatedly told no fault could be found. However, when I attended Northampton to collect the vehicle after being told it was ready, a vehicle electronics fault warning appeared almost immediately after moving the car a short distance. A member of staff witnessed the warning themselves.
Although I appreciate that Northampton continued investigating the vehicle and eventually agreed to resolve the matter, the overall customer experience was extremely disappointing. The lack of communication, conflicting information, and the amount of chasing I had to do caused me unnecessary stress and anxiety over several months.
In the end, Sytner accepted the return of the vehicle and refunded my deposit, which I appreciate. However, I would not expect a customer to go through months of uncertainty to reach that outcome. I hope Sytner improves its communication and complaint handling so that other customers do not have the same experience.
21 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Dear Customer, We sincerely apologise for the distress and frustration caused by your recent experience with us. It is disappointing to hear about the poor communication and conflicting information you encountered. Your feedback is important, and we regret the impact this has had on your confidence in our service. Thank you for recognising our eventual resolution, and we truly appreciate your patience throughout this challenging process. Kind regards, Sytner Select Northampton
Thankyou to Chris for making the…
Thankyou to Chris for making the experience in buying my new car today really easy and the test drive fun!
Everything was explained really well and the whole process was really easy !
2 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Thank you so much, Nicola, for your kind words. We’re delighted to hear that Chris made your car buying experience enjoyable and straightforward. It’s wonderful to know that everything was explained clearly and that you found the test drive fun. Your feedback means a great deal to the team here at Sytner Select Northampton. We hope you enjoy your new car and look forward to assisting you again in the future. Enjoy every mile!
Chris and Matt were great and very…
Chris and Matt were great and very helpful. Just got a brand new car and very pleased with our choice they also have a wide range of different cars to choose from with good customer service.
1 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Dear Hina, thank you very much for your lovely review. We’re delighted to hear that Chris and Matt were so helpful and that you are pleased with your brand new car. It’s wonderful to know that our range of vehicles and customer service met your expectations. We truly appreciate you taking the time to share your experience and hope you enjoy many miles in your new car. Should you need any assistance in the future, please do not hesitate to get in touch.
Chris and Matt were great and really…
Chris and Matt were great and really made the process easy and stressless - great experience all round
1 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Dear Michael, thank you very much for your kind words. We are delighted to hear that Chris and Matt made the process easy and stressless for you. It's wonderful to know you had a great experience all round at Sytner Select Northampton. Your feedback means a great deal to the team, and we truly appreciate you taking the time to share it. We hope you enjoy your new vehicle and look forward to welcoming you back in the future. Best wishes from all of us.
Lloyd & Dan H
Lloyd & Dan H
Great guys /professional all service . Al done very well and quick. Very happy with them assistance &service
1 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Thank you so much for your kind words, Lloyd & Dan H. We’re delighted to hear that you found our team professional and that the service was both efficient and to your satisfaction. Providing excellent assistance is something we take great pride in, so it’s wonderful to know we met your expectations. Your happiness means a great deal to us, and we truly appreciate you taking the time to share your positive experience with Sytner Select Northampton. We look forward to welcoming you back in the future.
Amazing customer service
I visited sytner group at the beginning of last week and a young gentleman called Bradley came over to help me. He was amazing very knowledgeable and took the time to answer question.
Bradley made the whole experience at sytner pleasurable.
23 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Dear Gayle, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Bradley was able to assist you so effectively and made your visit to Sytner Select Northampton a pleasurable one. It is always wonderful to know that our team’s knowledge and dedication have made a positive impression. We truly appreciate your feedback and look forward to welcoming you again in the future. Kind regards, Sytner Select Northampton Team
I visited Sytner a few days ago with my…
I visited Sytner a few days ago with my partner and a young man called Bradley helped us out and was just amazing with helping us out with everything we needed to know, and if we do purchase it will definitely be Bradley we go back to, to help us
24 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Thank you so much, Deni, for your wonderful review. We’re delighted to hear that Bradley provided such excellent support during your visit. It’s great to know he was able to assist you and your partner with everything you needed. We truly appreciate your kind words and look forward to welcoming you back in the future. Your recommendation means a lot to us, and we hope your experience with Sytner Select Northampton continues to be positive. Thank you once again for sharing your feedback.
Excellent customer service
Bradley made the whole car-buying experience absolutely outstanding from start to finish. He was friendly, knowledgeable, and genuinely took the time to understand what I was looking for without ever making me feel pressured. Every question I had was answered honestly, and he kept me informed throughout the entire process.
I couldn't be happier with my new car and the service I received. If you're looking for someone trustworthy, approachable, and committed to providing an exceptional experience, I highly recommend asking for Bradley. Five stars all the way!
6 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Thank you so much for your kind words, Jade. We’re delighted to hear that Bradley provided such a friendly and knowledgeable service throughout your car-buying experience. It’s wonderful to know you felt supported and never pressured, and that all your questions were answered honestly. Your recommendation means a great deal to us. We hope you enjoy your new car and look forward to welcoming you back to Sytner Select Northampton in the future. Five stars truly well deserved!
Amazing service from Dragos
Amazing service from Dragos, he was very polite and patient with me and my family. Dragos was very informative about the vehicles that Sytner have in stock and helped me choose the best vehicle for me and my family. I would strongly recommend buying a vehicle from Sytner and asking for Dragos.
29 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Dear Daisy, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Dragos provided you and your family with polite, patient, and informative service. It’s wonderful to know he helped you find the perfect vehicle to suit your needs. Your recommendation means a great deal to us, and we truly appreciate your support. We wish you many happy journeys in your new car. Best wishes, The Sytner Select Northampton Team
Jonathan ans Euan were great
Jonathan ans Euan were both very helpful, communicated a positive arritude and gave genuine reassurance about the transfer of ownership.
This contrasted with other dealers we visited where the sales people didn't show a lot of interest in trying to sell a car.
30 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Dear Mr Sanderson, Thank you very much for your kind words. We are delighted to hear that Jonathan and Euan provided helpful and reassuring service during your visit. It’s wonderful to know their positive attitude made a difference and stood out compared to your experiences elsewhere. Your feedback is greatly appreciated and motivates us to continue delivering excellent customer care. We hope you enjoy your new vehicle and look forward to welcoming you back in the future. Kind regards, The Sytner Select Northampton Team
Extremely poor service and not reliable
On 16 July, I paid a holding deposit to reserve a vehicle and expected it to be held for me. Since then, I have received no updates and no callbacks despite contacting the dealership three to four times.
Each time I called, I was told that Jonathan was either off work, unavailable, or with another customer. On one occasion, I was told he was with a client and would call me back, but he never did.
Eventually, I spoke to another member of staff, who informed me that on 20th July, another customer had applied for finance and the vehicle had been reserved and sold to them, despite the fact that I had already paid my holding deposit on 16th July. At no point was I informed of this or contacted by Jonathan.
On 27th July, I emailed the Branch Manager and copied Jonathan into the email, setting out my concerns and requesting a response. To date, I have received no reply.
It has now been almost three weeks, and I have still received no proper update or explanation. To make matters worse, my holding deposit has still not been refunded.
This level of customer service is completely unacceptable. I have wasted valuable time chasing updates while being led to believe my purchase was progressing. I had planned to use this vehicle for a family holiday to Spain next week, with hotels already booked, and I am now left without a car. In the meantime, the other Tesla Model X vehicles I had been considering have also been sold, leaving me with no option but to start my search again.
I am extremely disappointed by the lack of communication and the way this situation has been handled.
16 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Dear Asif, We sincerely apologise for the poor experience and lack of communication you have encountered. This is not the standard of service we aim to provide. We understand your frustration and disappointment regarding the holding deposit and the vehicle sale. We would like to invite you to contact our Head of Business, Pritam Patel, at pritampatel@sytner.co.uk, who will be able to discuss your concerns further and assist you directly. Kind regards, Sytner Select Northampton
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