Sytner Group - Sytner Select Northampton Avis 

Bought an Alfa Stevio from Sytner. Nice and easy sales process that all went through smoothly. Sales person Sam was very helpful and polite. Would buy from them again.

I would highly recommend Louis. Seamless communication and attention to detail throughout the entire process. Liam contributed to the positive experience.

After purchasing my vehicle which was 3 years old I discovered that the drivers seat was damaged.I showed the car to the service dept the next day less than 24 hours after collecting the car. I was then told it was sold as seen but took pictures and said someone would be in touch. I then returned to the site a few days later and saw the salesman who agreed that this was not acceptable, I have since had the seat repaired at a cost of £108 and Sytner will not authorise my reimbursement. After spending approximately £40000 with sytner in the last 3 years I will not be spending any more and would advise others against spending any money with them

Excellent service would highly recommend

Went into look at a new car for the wife, was greeted by Matt and Brad who was very helpful and we ended up driving a car away in less than 24 hours,
They was very professional and didn’t press us to much like some salesmen.

Matt and Brad were very professional and good with their sales techniques, neither was pushy and they seemed to care and want to help, nothing was too much.

Bradley listened to what we were looking for , he was patient , and did not make us feel pressured
We are extremely pleased with car
Thank you

Thanks to Matt Cull and Jack. Really friendly, professional & knowledgeable. Dealt with questions I had with patience, explaining everything clearly

We had a great experience buying our car from sytner group in Northampton, we were shown around by Tyrique and sold the car by Matt, who came in early on the Sunday to sell us the car before opening time so that we could make it to an event straight after in Kettering, both very lovely people, and they did us a good deal on a very nice Seat Ateca :)

In short: Sytner Select Northampton is attentive while you are buying, but once you have paid, after-sales goes silent. Known faults were passed on to me, the Head of Business never replied, and I was pushed for a five-star review before I knew any of this.

I HP-financed with Black Horse a Mercedes-Benz A180 on 15 August 2026 for £15,950, trusting its 135-point inspection and reputation.

THE SALE – 15 AUGUST
I dealt with Louis Hoyte (Sales Manager) and Geani. The day before, Louis assured me the car had been serviced, cleaned and prepared. When I arrived, it was covered in dirt. It was only cleaned after I had signed and paid, so I had no real chance to properly inspect it. Even then, the engine bay still had dirt and leaves.

I then found a windscreen chip, bonnet marks, dent on roof and scratched interior trim, and raised all with Geani immediately before leaving. I should have rejected the car there and then. However, it’s a used car so perfection wasn’t on my mind. Geani also said the chip had already been repaired; Louis later told me Sytner doesn't do windscreen repairs. Contradictory statements.

Louis and Geani persistently encouraged me to leave a five-star review, which I intended to do. Now I wonder how many positive reviews reflect collection-day excitement rather than what happens afterwards.

AUGUST 15th
I emailed Louis the photos of the defects on collection day. On 17 August I escalated to Pritam Patel, Head of Business, requesting the inspection and preparation records. No response. Later on 17th, Louis apologised but said he would not have done anything differently. He said he doesn’t know anything about the car - meaning he just sells cars but knows nothing about the condition of the car.

On 24 August, aftersales supplied a 2025 Vehicle Health Check I had been told did not exist. It recorded a brake warning, a lipped front disc with replacement advised, and a slightly lipped rear disc. On 25 August, Sytner confirmed in writing: "We have not completed any work of the advisories." Known rear brake issues on their 2025 vehicle health check records were passed to me to find and pay for.

I further cancelled a £999 warranty and a £799 cosmetic protection policy. The protection policies was sold as covering all bodywork, but I found it excluded any horizontal surface, which I believe was a misrepresentation of the policy. I wouldn’t have known if I hadn’t read it line for line.

MERCEDES-BENZ INSPECTION – 9 SEPTEMBER

25 days and about 160 miles after purchase, Mercedes-Benz Solihull found:
• an engine oil leak at the intake cam and timing case covers (£2,368.39)
• rear brake pads 80–90% worn, discs lipped and corroded (£547.52)
• two noisy front drop links with slight play (£233.93)
Total: £3,149.84, almost 20% of the price.

REJECTION AND SILENCE
On 11 September, within 30 days, I formally rejected the car under the Consumer Rights Act 2015, notifying Black Horse, Louis and Pritam Patel with the evidence. Sytner's system acknowledged my complaint and said a response would normally follow within 48 hours. Over a month later, management has not replied on my rejection or collection of the car.

Sytner's Trustpilot replies often direct unhappy customers to Pritam Patel. I emailed him on 17 August and again in September: not one reply. I honestly wonder whether anyone reads that inbox, or whether he is just a name in review replies. If I am directed to him again, why are my emails still unanswered?

On 15 October, Black Horse declined my complaint, without an independent inspection or a clear justification and evidence that they obtained records from the dealer to compare against my supplied evidence. It did not address my rejection. I have now referred it to the Financial Ombudsman Service, which has not yet decided.

The car has sat unused on my driveway since 11 September while I pay insurance and tax and use public transport. I had no intention of rejecting the car due to the cosmetic concerns but an engine oil leak is a major stuff, no matter how trivial they try to represent it.

MY ADVICE TO PROSPECTIVE BUYERS

Inspect the car after cleaning and before paying. Take an independent mechanic along.

Ask for the full service history, 135-point checklist and proof advisories were fixed. Get promises in writing and check add-on exclusions. Don't feel pressured into a five-star review on collection day.

IN FACT, IT’S BEST TO STAY AWAY FROM THEM IF YOU VALUE YOUR PEACE OF MIND.

BUYERS, PLEASE BEWARE.

chris sexton was very helpful with finding a car in our price range

Very good staff not pushy and took time to check all the cars history which I was great full for would definitely recommend family and friends

Following test drive parts present were taken from the car. Not replaced on handover and unable to get the parts back. Car handed over with 2.4litres of fuel remaining! Not valeted as agreed, broken items that were picked up on test drive not repaired. Spent 2 weeks trying to get various members of staff to respond to numerous calls and emails...no response so beginning legal proceedings tomorrow against Sytner group...avoid them at all costs. Worst customer service I have ever experienced. Only gave 1 star because unable to give none....

I had the absolute pleasure of dealing with Sophie. We were greeted at the car by Sophie who took us inside and made a coffee. We then spoke for a bit about what car I wanted to see and options . We then went on a test drive. Sophie is quite new but her customer service was fantastic. She was friendly and chatty and made me feel very welcome. She made me feel very at ease and listened to what I wanted and don’t want. The sales manager and other members were equally amazing and went through everything with me to make sure I was happy. From start to finish it was a great experience and definitely recommend.

Excellent service and good knowledgable advisors. Thank you Dragon - great name and great service

Geani and Dan h were very helpful when we came to sytner they showed us 2 cars and gave us a test drive they were open and transparent through the whole process
We have since put a deposit down and negotiating a deal for our new car

I would recommend them to anyone coming to Sytner Northampton looking for a car

We went to look for cars today with no real expectation of buying today we then found Sytner Select in Northampton and were then lucky enough to meet Ty Wilson DuPont and Matt Cull both of who were incredibly helpful and knowledgeable and helped us find a fantastic new car, overall great experience and would highly recommend Sytners.

Very helpful and knowledgeable, great customer service and not pushy. Geani and Louis really explained everything . Highly recommend.

3rd car I’ve purchased from Sytner select and the service they’ve provided me hasn’t slipped once, Louis and geani were great throughout with no pressure purchase

From start to finish was such a good service especially the young man called Oliver Turner. Was so lovely and went above and beyond to get us the best deal on our part exchange.
We have always had a good experience with the old Car Shop and now Sytner Select so would recommend people just to come have a cuppa and find a very good deal.