Sytner Group - Sytner Select Swindon Avis 

A fantastic car buying experience at Sytner Select Swindon.
I had a fantastic experience at Sytner Select Swindon from start to finish. From the moment I walked in, the staff were incredibly friendly, welcoming and professional. You immediately feel comfortable and genuinely looked after.

The showroom was clean and well presented, with a great selection of cars. Every car I looked at was clean and ready to drive away, with options ranging from more basic models to very high specification cars, so there really is something for different budgets and needs.

What I appreciated most was the relaxed, no pressure approach. Nobody pushed me to buy they simply listened, answered my questions and helped me find what was right for me and my budget.
I was genuinely impressed with the whole experience, from the customer service and communication to the choice and quality of the cars and, finally, the purchase itself.

Thank you to the whole team at Sytner Select Swindon. I would definitely recommend them and would happily return in the future!

Arnold was great! My experience at Sytner was top notch, he took their his time, was extremely knowledgeable, professional and friendly!

It was great, Arnold Sibanda was of great help to me and I would definitely recommend him or his expertise to any of my friends!

Arnold made my experience great his customer service skills was top notch. Took his time to answer any questions I had for him and was really thoughtful.Shall definitely be back!

A professional & knowledgeable team. Made us feel welcome and secure in making our first Geely purchase. Thank you.

Website - "In order to meet our strict preparation standards, all of our cars advertised for Retail sale are subject to a complete quality and safety inspection carried out by trained vehicle technicians to ensure all cars regardless of source meet the same exacting standards. For further details, please contact your dealership".
Paid £299 holding fee, did a 400 mile 12 hour round trip to view a Porsche Boxster at Swindon.
What I was told about the condition of the car did not match what I saw. Particularly the amount of paintwork respray that had been done.
Parking dent in drivers door despite having a walk around video saying there weren't any dents or blemishes.
Car was dirty, despite being told the day before it would be valeted for my visit.
Front Parking sensor kept going off for no reason. On inspection I noticed the 'respray work' had oversprayed areas of the sensor making it think somethink was blocking it!
Wheels were meant to have been refurbished but OS front had a kerbing mark.
That tyre was also a replacment but completely different brand. The test drive showed it had been pumped up to 2.9bar, all the others at 2.1! Drove like it was on cobbles, so no idea whether this was due to the pressure or there was a suspension/steering issue.
And then there was the test drive. Drove out of the car park, the car stopped. NO PETROL!!
Had to wait 20 minutes for them to go get some as none on site. After 5 hours on the M5 M6, you can imagine my reaction! Good job we hadn't got onto the main road.

I paid the deposit a week ago, I made specific arrangments to come down, confirmed twice only to have this poor experience. I go back to the original quote form their website because we have different definitions of what 'exacting standards' means.

A very poor experience.

really good to experience from initial contact to sale. Very helpful and friendly and made us feel at ease.

Huge thank you to Rose and Nathan! They were a great help! Would recommend 🙂

Service was excellent.
Thanks to Niall and Muhib for their assistance.
The whole process was very smooth.

This is the second car I’ve bought from Sytner Swindon, both fine cars. The purchasing experience of this latest car was much improved now their process is streamlined reducing the number of sales people involved.
Both Ella and Nathan in sales were very helpful and knowledgeable of the vehicle being bought. Tracey in customer service is always professional.

Fantastic service from Sebastian and Mike. Helpful from start to finish. Would recommend.

Jay and Joe were amazing and the whole experience was stress free and very straight forward.

Highest praise possible to Nathan and Will. Both of these gentlemen came highly recommended to me by a friend and they both ensured they lived up to my expectations. Will was incredibly helpful when helping us select our new car and was a pleasure to spend time with on our test drive. Nathan helped us complete all of the nessesary paperwork, talked us through the important protection options and saw to it we could drive our new car on the same day. Both of these men are genuinely a credit to this business.

Ease of booking service or rearranging, polite helpful staff. Service completed in timely manner.

Do not use the Reserve service, I tried over 2weeks to recover my money with success.
Call the sales department 9times today & cut off every time even after few minutes of the ring tone.

Great customer service happy with my new car 😊

I booked an air-con re-gas following the MOT.
I called reception as I didn’t receive confirmation of the booking date. It didn’t seem to be on the system at the time. Apart from this, I received an email to remind me I had a booking. I dropped the car off the car was worked on straightaway as I had explained I needed it back quickly to go to work. Very happy with the service.

Get help and supported us the whole way through our purchase

Absolutely appalling experience – I would not recommend Sytner Select Swindon.

I purchased a used car from Sytner Select Swindon on 6 July. The engine management light came on during the TEST DRIVE. I questioned this because I did not want to purchase a car with a fault, but I was reassured it was simply because the vehicle was low on fuel.

Around 30 minutes after driving away having purchased the car, the engine management light came straight back on.

I reported the issue immediately and returned the vehicle. The dealership subsequently carried out around £600 worth of repairs. I raised wanting a refund within days of purchasing the vehicle and later made clear that I wanted to reject the car.

It has now been over SIX WEEKS. Sytner have had possession of the car for weeks, while I have been left without the vehicle I paid for and without my money.

The communication throughout has been awful. I have repeatedly had to chase calls and emails, have felt completely disregarded as a customer, and have had to escalate the situation to The Motor Ombudsman and my local MP just to try to get this resolved.

I also paid for a three-year extended warranty, yet after this experience I have completely lost confidence in the dealership.

Buying a car should not result in weeks of chasing, financial loss and stress while the dealership has both the vehicle and your money.

I genuinely wish I had never purchased a vehicle from Sytner Select Swindon. Based on my experience, I would strongly recommend anyone considering buying from here thinks very carefully before doing so.

Excellent customer service during the visit.
Vehicle works was done well in the time frame which helped me a lot to make my return journey back to Reading.