Sytner Group - Sytner Select Swindon Avis 

Worst used car dealership.
I purchased a Citroën ë-C4 from Sytner in October 2025. Within just five months, the vehicle developed a faulty track rod end. I raised a Consumer Rights Act claim, but Sytner rejected it after a Dekra inspection labelled it "wear and tear," leaving me without a car for a week.Interestingly, Sytner's partner warranty company did agree to cover the repair. Because warranties typically exclude standard wear and tear, this coverage strongly suggests the defect was inherently present from the beginning.Only one week after that repair, a separate, serious fault developed with the steering mechanism. The warranty company initially told my garage they would source the replacement part. They later changed their stance, instructing my garage to find it instead. The part is currently unavailable, and the warranty team has stopped replying to my emails.I have owned this vehicle for less than nine months, and it has been plagued with steering and suspension issues since month five. Because I cannot get the replacement part, the vehicle is a serious safety risk and is completely compromised. Sytner sold me a problematic car and their partner warranty company has now abandoned communication. Avoid this dealership.

Update .

Its been more thn 3 weeks now no reply.

Very friendly and efficient service from start to finish.

Great service from start to finish. Ella deserves a mention as she provided any information we requested and provided additional photos and video to show the preparation of our vehicle while we waited to collect. All of the staff were very helpful and made our experience enjoyable. The cars are prepped to a high standard also. I’ll be back for my next vehicle!

Excellent service from Kuba and Aiden ay Swindon:
Kuba, you were so good at explaining T&Cs and so patient even when I wasn’t listening 😊
Aiden, how you can remember how to demonstrate the workings of so many different vehicles! And thank you for spending time with me to test the sound system and the vehicle settings.
Senior leaders of Sytner – give them both a pay rise.

I was impressed that Sytner have moved themselves away from the previous Car Shop persona, and offer a personal service and clear aftercare with their initial/purchase promise such as battery, tyres, pads assurance etc, and the 3-month small warranty.
I also realised after I bought some breakdown cover, that Sytner had covered this free for 3 months as well (I clearly wasn’t listening properly again!).

Overall, recommend as a great place to buy a vehicle, service and experience was excellent, Kuba and Aiden were patient, friendly, professional, and knew their subject matter.

Great service

Went in on Saturday to exchange our car and get something new, the service we received From Azher and Kuba was second to none and made the whole experience from start to finish easy and enjoyable. Both were brilliant to deal with and nothing was too hard for them and helped us with all question and help find the right car we was looking for. We have always dealt with this places for our cars and will continue to go back thanks to the brilliant and professional service we get from the likes of Azher and Kuba who I highly recommend for your next car when you visit.

Kuba and his team were brilliant. They were patient with us while we were indecisive and never made us feel rushed .

Had the pleasure of helping my sister purchase her second car through Sytner Select Swindon. The process from finding the car to collecting was very straightforward, William Turner and Joe Excell handled the sale from start to finish and were an absolute breath of fresh air. No pushy sales, no pressure, all very chill and at our own pace to look at the car, identify anything we wanted resolved prior to collection, an easy going test drive and great communications throughout.

2 weeks on from viewing the car we picked up and the whole process was very easy, all our options explained to us and the car was perfect, exactly as described with followup aftercare options available. I couldn't have asked for a better experience for my sister and she's over the moon with the new car.

Thank you to both Will and Joe, appreciate it!

Great service from Nitin and Nathan, great explanation from them and good experience.

Spoke to Both Joshua and Liam, amazing service. Highly recommended coming here, made the process simple and easy. 5 stars

I came with an open mind on buying a car and Jurgen went above and beyond to make sure I was happy, I’ve never received such good customer service anywhere else would highly recommend

Had an amazing experience with Nathan today found us the perfect car for our budget and needs. Would highly recommend

I had a very disappointing experience with Sytner Select Swindon.

I arranged to view a Mercedes C-Class on Sunday and travelled around 120 miles each way. On arrival, I was told I could not test drive the car because it had not been prepared, despite that being the whole point of going to see it.

I still left a deposit and was told I would receive an email either Sunday or Monday to provide photos of my Vauxhall Astra for part exchange. No email arrived, so I had to chase on Tuesday before it was sent. I provided the photos on Thursday, but by Friday afternoon I still had no response.

When I called again, I was told the Mercedes was ready to go. I asked about the part exchange, as Sytner had originally quoted £2,700 for my Astra. The salesman then called me back shortly afterwards to say they could now only offer £2,000, despite the car having no known issues.

I explained that I could not accept that and that we would need to cancel the sale. The response was simply “OK”.

Overall, the communication was poor, the process felt disorganised, and the part-exchange valuation changed significantly at the last stage. After travelling a long distance, leaving a deposit, and repeatedly having to chase for updates, I expected much better from a Sytner dealership.

Updated following Sytner’s reply: I did contact Mark and didn’t even get a reply! So much for that advice, these guys clearly don’t care about customer service.

Writing on behalf of my father, we recently bought a bmw 5 series from Sytner select Swindon on the 30th may, whilst driving home we noticed the air con wasn’t working and a warning light for the brakes was on. Upon getting home we also noticed one of the suspension air bags had failed leaving the car un useable. Contacted Swindon and they agreed for the repairs to be carried out in Cardiff under warranty as it’s our nearest branch. After we had the car back of Cardiff the brake warning light re appeared and the air con still wasn’t working despite being given an invoice stating the work had been carried out. Since then we’ve been trying to contact Sytner Swindon and been promised they’ll be back In touch within 48hrs, which they haven’t. Upon further investigation the air con holds no pressure which they state on the invoice that it held pressure under testing, and they also state that they replaced a brake pad warning cable but upon checking it was clearly broke and had not been touched, the only job that has been done was the air bag replacement. At this point we contacted Sytner Swindon again yet to no avail still no contact.

Defiantly would not recommend

Everything was clearly explained and all questions were answered easily. Payment and taxing the vehicle all went smoothly.

We had a very positive experience from the very beginning, with friendly and professional service throughout. Special thanks to Michael, whose experience and expertise guided us through the entire process of purchasing our GLC 220d Premium in a pleasant and friendly atmosphere, saving us a great deal of stress.

Michael is definitely the right person in the right place. Thank you for your professionalism, kindness, and excellent customer service.

Professional and helpful experience from Nitin Joe and Cooper.

I cannot tell you how very disappointed and frustrated I am and have been with the after sales/customer service from this dealership.

I purchased a car from them in February, part-exchanging my previous vehicle. That was the end of the matter as far as far as I was concerned.

However, in April I received a PCN from Bristol City Council (I live in Birmingham) for the vehicle detected in a clean air zone. To my knowledge at this time I was no longer the owner. I contacted the dealership to discuss this matter, explaining what had occurred with the PCN from Bristol City Council. I was informed that I would receive a call back from the dealership, but alas no one contacted me.

In May this year I received another PCN from Bristol City Council. Again I contacted the dealership. I explained that this was the second time, and I wanted this matter resolved as soon as possible. I was informed that Markus would contact me to discuss this matter. Again I was not contacted.

I contacted Bristol City Council to explain that I was no longer in possession of the car and hadn’t been since February so I was disputing the fine. They contacted the DVLA who informed them that the change of keeper details hadn’t been updated. While Bristol City Council understood my frustration, but as the car was still in my name I was legally liable for the PCN. They advised that while I was disputing this issue it may be an option to pay the PCN in the meantime to stop the escalation of the daily charge, which I did reluctantly.

Obviously there was a delay in changing the details, but for it to take so long that another PCN was again sent to me is unacceptable. What is most frustrating is that I have contacted the dealership on multiple occasions to resolve this matter, but I have received no response, absolutely nothing.

A mistake can happen, but failing to respond to a customer and rectify the issue is very, very poor after-sales service and indicates that they don' t think the customer is important once the sale is obtained.

As I still hadn’t received a response from the dealership I decided to complete a customer feedback form found on their website a full week and a day ago to see if the anyone would pick up the contents of the feedback form and call me or respond to me. But sadly the only message received from the dealership was the automated response message that states that a response would be received in 48 hours and that as I have said was a whole week and a day ago.

I have even written to the Head of Business, Steven Bryant, to discuss this, thinking that at least I would receive an acknowledgement of the letter or a phone call. Again no response. The letter was sent a week ago.

I am very, very frustrated to say the least. I would definitely, and absolutely NOT recommend this dealership to anyone because obviously if you have an issue they don’t want to deal with no one will get back to you.
On their website front page it states we look forward to welcoming you, until you have a query or an issue that is.

Unfortunately my experience with this dealership has been very unsatisfactory and their lack of communication has been abysmal and has left me with little confident in their customer service.

M Lescott

I bought a car from here three months ago but initially left the premises as I had a totally unsatisfactory “negotiation “ with the salesman who was incompetent and patronising. Half way home I was contacted by a more senior staff member who I had a sensible conversation with, did the deal and they delivered the car to me next day. So far so ok. I’ve subsequently decided to sell the car due to unforeseen circumstances but the dealer who bought through a well known on line auction site forensically checked the vehicle over and found it needed a replacement head gasket which for an M4 is around £5000 so the sale fell through. I have only added 400 miles to the car in three months so can only assume this was a fault that Sytners were aware of hence my score.

Great experience, Test drove a few cars and Rory was very helpful, PX my Audi TTs reasonable offer. Exceptionally good sales man for his age. Enjoyed the day.