Excellent service at my visit at sytner Swindon the staff I was dealing with was Ra'id, he was absolutely amazing. Very. Polite answered all my questions properly and in detail. Made sure I understood... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I met a very competent salesman called Playton Balaguta. Playton, swiftly arranged a test drive & a very swift check of my potential trade in. All in all, a good experience visiting Sytner in Sw... Voir plus
It took nearly 5weeks to get my car repaired and back to me through the service team at Sytner. Most of the staff never call back when they say they will and the workshop takes ages responding to the... Voir plus
Highest praise possible to Nathan and Will. Both of these gentlemen came highly recommended to me by a friend and they both ensured they lived up to my expectations. Will was incredibly helpful when h... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Penny Lane, SN3 3BW, Swindon, Wiltshire, Royaume-Uni
- 01793648400
4,5
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The process to buy a new used car was…GREAT
The process to buy a new used car was made simple and quick. The people who work there Will, Nathan, Niall are very helpful, nice, and happy to answer questions :)
Thank you
23 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Swindon
Dear Rachel, Thank you very much for your kind words and for taking the time to share your experience with Sytner Select Swindon. We are delighted to hear that Will, Nathan, and Niall were helpful and made the process of buying your car simple and quick. It’s wonderful to know that our team could assist you so effectively and answer all your questions. We truly appreciate your positive feedback and hope you enjoy your new car for many miles to come. Best wishes, Sytner Select Swindon Team
Exceptional Service from William T (Swindon Branch)
We recently purchased a car from the Sytner Select Swindon branch. The car we chose had not been through their pre-sale preparation checks at the time of viewing, so we expected a 3 week wait. They turned the transaction around in under 2 weeks. This included the preparation checks, full service, MoT and treatment to the alloys (which they did an amazing job on). We were dealt with by William from start to finish, with Kuba having involvement with some of the finer sale details. We were given all of the information we needed and at no point felt pressured into anything. We travelled from Salisbury for the viewing (including test drive) and again for collection. We have already recommended the branch to others and will continue to do so in the future. The standard of product, service and care we received is second to none. Buying a car can be a minefield, but these guys have restored my faith in humanity!
6 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Swindon
Thank you, Beccy, for your wonderful review. We’re delighted to hear that William and Kuba provided such a positive experience throughout your purchase. It’s fantastic that the preparation, service, and overall care exceeded your expectations, especially with the alloy treatment. We truly appreciate your recommendation and kind words. It means a great deal to know we’ve restored your faith in the car buying process. We wish you many happy miles in your new vehicle and hope to welcome you back in the future.
Does anybody take ownership?
Sadly the second one star review I've left an auto trader dealer in the last 24 hours.
I sent a request asking for the battery state of health on an EV,
To date I've received a message telling me to deal with them through WhatsApp, a message asking if I've received the information I requested to which I gave a polite NO. This was followed by a message explaining how they would prefer a credit check on me for finance to which I replied I haven't had an answer to my question about battery health and I would pay cash not finance followed tonight by another person asking if I've had a reply to..y question and if there is anything they can do
Customer service at it's very worst, the manager wants to be fired - not one of his staff take ownership of an issue to completeness
Not a great boost in confidence to buying from these Muppets !
4 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Swindon
Dear Steve, We are truly sorry to hear about your disappointing experience and apologise for the lack of clear communication regarding the battery health information. This is certainly not the standard of service we aim to provide. We would like to invite you to contact our Head of Sales, Markus Gurung, at markusgurung@sytner.co.uk, so he may personally address your concerns and restore your confidence in us. Kind regards, Sytner Select Swindon
Everything I needed without the pressure
Everything was planned time was not wasted and all my questions were answered. The salesman (Muhib) was great not pushy but made sure I was happy and all questions were answered. In an industry where salesman push stuff on you that is unsuitable or not needed it was a pleasure to buy from Sytner select.
3 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Swindon
Thank you, Adam, for your kind words and for taking the time to share your experience. We’re delighted to hear that Muhib provided such attentive and pressure-free service, ensuring all your questions were answered. It’s wonderful to know that your visit was efficient and enjoyable, especially in an industry where genuine care can sometimes be hard to find. Your feedback is greatly appreciated, and we’re pleased that Sytner Select Swindon could make your car buying experience a positive one.
I absolutely love my Geely car
I absolutely love my Geely car – it’s been a great purchase and I couldn’t be happier with it.
The customer service was really good from start to finish. Ella was fantastic – she’s easy to talk to, very approachable, and made the whole test driving experience fun and relaxed.
Chaylee also really stood out. She understood my needs straight away and worked with me to make sure I could get the car as soon as possible. She was super fast, efficient, and made the whole process smooth and stress‑free.
Overall, a really positive experience – thank you both!
20 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Swindon
Dear Grace, Thank you so much for your wonderful review. We’re delighted to hear how much you love your Geely and that Ella and Chaylee made your experience enjoyable and stress-free. It’s fantastic to know their friendly and efficient service helped make the process smooth from start to finish. Your kind words mean a great deal to the whole team at Sytner Select Swindon. We hope you continue to enjoy your new car for many miles to come! Best wishes, The Sytner Select Swindon Team
Excellent service from Ashan and…
Excellent service from Ashan and Chaylee. Felt cared for through the entire process. Keep up the amazing work!
28 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Swindon
Dear Ross, Thank you very much for your kind words and for taking the time to share your experience with Ashan and Chaylee. We are delighted to hear that you felt cared for throughout the entire process. It’s wonderful to know our team’s efforts have made a positive impression. Your encouragement means a great deal to us. We truly appreciate your support and hope to continue providing excellent service in the future. Best wishes from all of us at Sytner Select Swindon.
Amazing service
Amazing service, extremely polite service from Rory and Harry.
27 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Swindon
Dear Savio, Thank you ever so much for your kind words. We are delighted to hear that Rory and Harry provided you with such polite and attentive service. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback truly means a great deal to the entire team at Sytner Select Swindon. We look forward to welcoming you back in the future and hope to continue exceeding your expectations. Best wishes, The Sytner Select Swindon Team
I contacted Synter via their web form
I contacted Synter via their web form. The digital assistant said a member of the team would be in touch but, according to their human team, failed to pass on my query.
At the site, which was impressive, the team were welcoming and helpful – really great.
We asked for the service history of the car we planned to buy and found it had been returned to the manufacturer for months with an unknown issue. I asked the team to find out more and whether the car was still under warranty with the manufacturer.
They didn’t know. Keen to buy the car we agreed they would contact me the next morning with more information. Weeks later, no contact – so we decided it would be safer to buy same make, model, year and price somewhere else.
1 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Swindon
Dear Tom, thank you for your feedback. We apologise for the lack of communication regarding your enquiry and understand your frustration. It is disappointing to hear that the information you requested was not provided in a timely manner. We are pleased you found our site and team welcoming. We would like to invite you to contact our Head of Sales, Markus Gurung, at markusgurung@sytner.co.uk to discuss your experience further. Your satisfaction is important to us.
Nial what a man great service and also…
Nial what a man great service and also great advice on the Range Rover me and my wife brought made the whole process simple and easy for us… well done buddy
Ateeq Javid
26 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Swindon
Thank you so much, Ateeq, for your kind words. It’s fantastic to hear that Niall was able to provide great service and advice, making the process straightforward for you and your wife. We’re delighted that you’re happy with your Range Rover and that everything went smoothly. Your feedback means a great deal to us, and we truly appreciate you taking the time to share your experience. Wishing you many enjoyable journeys in your new vehicle!
We are absolutely over the moon with…
We are absolutely over the moon with our car purchased from Synter Select Swindon. Mike went above and beyond with his customer service and was extremely knowledgeable about the car, the products and explained the process in a very professional and non pushy way, he really is a credit to Synter. We also would like to mention the lovely Chaylee, she was really lovely and made sure we were fully understanding everything and she gave clear precise information, despite having a migraine, she remained professional and extremely polite. We were even offered an ice lolly as it was extremely hot and not the greatest air conditioning. So, overall, this was a great success and we would highly recommend Synter Select in Swindon to anyone looking for a quality used car and sales people who actually know about the cars they are selling and make you feel like a customer and not just a pound sign. Oh btw: my only criticism is the wait for test drive could be improved by providing sales staff with more than two fuel cards between them all, come on upper management...sort this out for your amazing sales team.
25 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Swindon
Thank you so much, Nichola, for your wonderful and detailed review. We’re delighted to hear that Mike and Chaylee provided such excellent, knowledgeable, and professional service, especially under challenging circumstances. It’s great to know you felt valued as a customer and enjoyed your experience despite the heat. Your kind words truly mean a lot to the team at Sytner Select Swindon. We also appreciate your constructive feedback regarding the test drive wait times. Thanks again for recommending us so highly!
Happy to say we had a great experience…
Happy to say we had a great experience , there was absolutely no pressure when we arrived and told Josh we just wanted to have a wander...Lucky for us we found the perfect car a Mercedes E220 d coupe...Josh was really knowledgeable about the car and we consequently bought it after a test drive....Josh and Nathan were very professional and amiable as was Liam when we returned to collect it...can't fault anything..
16 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Swindon
Dear Shirley, Thank you ever so much for your wonderful review. We’re delighted to hear that Josh, Nathan, and Liam provided such a professional and friendly service, making your experience enjoyable and pressure-free. It’s fantastic that you found the perfect Mercedes E220 d coupe and that the test drive helped you make your decision. Your kind words mean a great deal to the whole team at Sytner Select Swindon. We hope you enjoy every mile in your new car! Best wishes, The Sytner Select Swindon Team
Sytner Select - Swindon (Car Purchase)
Sytner Swindon. I wanted a very specific vehicle and after looking for over twelve months, found the perfect car on line at Sytner. Distance selling is difficult at the best of times, but the whole process was made so smooth by Chaylee Scotto and Azher Mahmood. Every query was dealt with in the most professional manner, videos supplied when I asked and all paperwork handled in the blink of an eye. Communication never waivered throughout the whole process. If the rest of the sales team are as professional as this, then you have an exceptional team. Thank you for your assistance in my purchase.
20 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Swindon
Dear Chris, Thank you very much for your kind words and detailed feedback. We are delighted to hear that Chaylee and Azher provided such a professional and seamless experience throughout your purchase. It’s wonderful to know that our team’s communication and attention to detail met your expectations, especially with distance selling. Your recognition means a great deal to us, and we hope you enjoy your perfect vehicle for many years to come. Best wishes from all of us at Sytner Select Swindon.
The Service Department is the complete…
The Service Department is the complete opposite of the sales department.
To be clear the Service Department are excellent, and i would recommend them to anyone
21 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Swindon
Dear Paul, Thank you very much for your kind words regarding our Service Department. We are delighted to hear that you found their assistance excellent and that you would recommend them to others. Your feedback is greatly appreciated and serves as a wonderful encouragement to the team. We hope to continue providing you with the high standard of service you expect and deserve. Kind regards, The Sytner Select Swindon Team
Had a great service from Jurgen at…
Had a great service from Jurgen at Swindon Sytner Select. Made our car buying experience a very enjoyable moment. He made me put my full confidence in using Sytner in the future for all my car buying business.
22 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Swindon
Dear Hita, Thank you very much for your kind words. We are delighted to hear that Jurgen provided you with such a positive and enjoyable car buying experience at Sytner Select Swindon. It is wonderful to know that he earned your full confidence for any future purchases. Your support means a great deal to us, and we look forward to assisting you again whenever you require. Best wishes, The Sytner Select Swindon Team
The staff were excellent customer…
The staff were excellent customer service was 1st class
Would highly recommend Sytner Group
5 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Swindon
Dear Mrs Burton, Thank you very much for your kind words and for taking the time to share your experience with Sytner Select Swindon. We are delighted to hear that our staff provided excellent service and that you found the customer care to be first class. Your recommendation means a great deal to us, and we are pleased to have met your expectations. We look forward to welcoming you back in the future. Kind regards, The Sytner Select Swindon Team
Purchased a car from sytner select…
Purchased a car from sytner select Swindon and it has been one of the hardest car buying processes I’ve encountered. The communication is none existent.
Originally I was told the car had full service history but they only had a record of 3 services (6 year old vehicle) and if I was to go ahead with the car a discount could be provided on the warranty, fast forward a week I was then told the car does have full service history and they have confirmed that, however they just needed to obtain the records from the previous owner.
I was purchasing the car online so was shown a video walk around of the car where they highlight “all” and any imperfections, usual wear and tear for a car that age. They advised they would complete touch ups on the bonnet where stone chips had occurred.
Based on this I have purchased the car expecting to receive the service history records.
On collection day the car was not in the condition stated with scratches all down the passenger side as if it had been dragged through a bush with majority of the scratches removing the paint, not to mention chunks and chips taken out of window seals and door cards and no touch ups to stone chips completed.
A price was renegotiated based on the above imperfections (at no where near market value to correct the imperfections) not great to turn up falsely advising the condition of the vehicle.
I have followed up the service history request over 3 times now with no response at all since purchasing the car.
Have every mind to reject the car due to it being missold.
7 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Swindon
Dear Jack, Thank you for taking the time to share your feedback, and I am genuinely sorry to hear about your experience with your recent vehicle purchase from us. I am sorry to hear that the cosmetic condition of the vehicle did not reflect what was discussed during the video walkaround, particularly the scratches, damage to trims, and the stone chip touch-ins not being completed as advised. I fully understand how disappointing this must have been upon collection. Whilst I appreciate a revised price was agreed on the day, I understand your concerns that this may not adequately reflect the cost of rectifying the issues identified. With regards to the service history, I can confirm that we have now obtained and sent across the records covering the vehicle’s history. I appreciate that this should have been provided much sooner and apologise for the repeated follow-up you had to make in order to receive this. We appreciate you giving us the opportunity to put this right, if there is anything else you need, please don't hesitate to get in touch. Kind regards, Sytner Select Swindon
A total shower
A total shower. Paid a deposit for a Jaguar XJR which needed some bodywork while this was going on my deposit was returned without any reason. Ot took me a week or so to liquidate my assets to pay for the car now they have cancelled. This leaves me out of pocket due to lost growth and trading cost. The whole process was been a complete mess of poor communication poor actions or in this case the wrong action. Please do not go there unless you are reckless and stupid
16 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Swindon
Dear Paul, We are truly sorry to hear about your disappointing experience with Sytner Select Swindon. We understand how frustrating and inconvenient this situation must have been for you. Please be assured that your feedback is taken seriously, and we regret any distress caused by the communication and handling of your deposit. We would like to invite you to contact our Head of Sales , Markus Gurung, at markusgurung@sytner.co.uk to discuss your concerns further. Kind regards, Sytner Select Swindon
Good experience overall
Good experience overall, I travelled 4 hours to view a CUPRA Born I had been looking for, for several months, I was pleasantly surprised by the condition of the car after having previously had a few disappointing experiences from other dealers, both Jay and Joe were great at allowing me to view the car in my own time, test drive and finalise the deal, I would definitely consider Sytner the next time I need to buy a car
11 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Swindon
Thank you, Carl, for your kind words and for travelling such a distance to visit us. We’re delighted to hear that Jay and Joe provided a positive experience and that the condition of the CUPRA Born met your expectations. It’s wonderful to know we could restore your confidence after previous disappointments elsewhere. We truly appreciate your recommendation and look forward to welcoming you back to Sytner Select Swindon whenever you’re ready for your next vehicle. Safe travels and all the best!
Great experience!
Very easy to navigate website. Customer service was also fantastic. Pat, Kuba and Nathan were all very helpful and knowledgeable. Highly recommend!
7 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Swindon
Thank you so much for your kind words, Gemma. We’re delighted to hear that you found our website easy to navigate and that Pat, Kuba, and Nathan provided such helpful and knowledgeable service. It’s always wonderful to receive positive feedback, and your recommendation means a great deal to us. We truly appreciate you taking the time to share your experience and look forward to welcoming you back to Sytner Select Swindon in the future. Thanks again for your support!
Seen by Mike today the guy with the…
Seen by Mike today the guy with the Mexican mustash
Very welcoming
Good
Helpful
Very persuasive
Swift and attentive
29 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Swindon
Thank you very much for your kind words, Josh. We’re delighted to hear that Mike provided such a welcoming and helpful experience during your visit. It’s great to know that his attentiveness and persuasive approach made a positive impression. We always aim to offer swift and attentive service, and it’s wonderful to see this reflected in your feedback. Your support means a lot to us, and we hope to continue delivering the same high standard of care in the future.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.