Easy to book in and not much time waiting to drop off or pick up my car. Sytner clearly working on past feedback to improve service. All work comply within time expectation.
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Lisez les avis des autres
Great communication from Millie at the dealership, with efficiency in pre-ordering parts. Mechanics were also keen to get the job completed in a short space of time so as I could get my mini back! Th... Voir plus
Thorough service from end-to-end. The CITNOW video was detailed & thorough, and the accompanying paperwork given to me by Kyle covered the work done, checks made etc. Kyle did everything he said he... Voir plus
L'entreprise a répondu
Excellent service from Hannah and Harrison! I was well looked after and the whole process of booking in was simple and straightforward. Genuinely honest and helpful advice too about what did and didn’... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
120 Highlands Rd,Shirley, B90 4NU, Solihull, Royaume-Uni
- 0121 733 3444
4,4
Excellent
908 avis
Demande des avis aux clients
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I recently bought my first-ever car…
I recently bought my first-ever car from Sytner Solihull, and the whole process was very smooth and stress-free.
Lazar was really professional and sorted everything to the point.
18 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Thank you very much for your kind words and for choosing Sytner Solihull for your first car purchase. We are delighted to hear that Lazar provided professional and efficient service, making the process smooth and stress-free for you. It is always our aim to ensure every customer feels confident and well supported throughout their experience. We truly appreciate your positive feedback and hope you enjoy many happy journeys in your new vehicle. Welcome to the Sytner family!
Car was ready on time and invoice was…
Car was ready on time and invoice was in line with the quotation
Always courteous and polite
Thank you
17 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Dear Mark, Thank you very much for your kind words and for taking the time to share your experience with Sytner Solihull BMW. We are delighted to hear that your car was ready on time and that the invoice matched the quotation provided. It’s wonderful to know that our team’s courteous and polite service met your expectations. We truly appreciate your thanks and look forward to welcoming you back in the future. Best wishes, The Sytner Solihull BMW Team
Great service
Great service, all staff friendly, helpful and polite. Definitely recommend and I always feel well looked after.
17 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Dear Diane, Thank you very much for your kind words and for taking the time to leave such a wonderful review. We are delighted to hear that you found our team friendly, helpful, and polite throughout your visits. Knowing that you always feel well looked after means a great deal to us. Your recommendation is sincerely appreciated, and we look forward to continuing to provide you with the excellent service you deserve. Warm regards, The Sytner Solihull BMW Team
Very good
Very pleasant to deal with and timings were kept to. All good
11 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Dear Janet, Thank you very much for your kind words and positive feedback. We are delighted to hear that you found your experience with us pleasant and that we were able to keep to the agreed timings. It is always our aim to provide a smooth and enjoyable service for all our customers. Your satisfaction means a great deal to the team at Sytner Solihull BMW. We look forward to welcoming you back in the future. Best wishes, The Sytner Solihull BMW Team
Excellent service and brilliant…
Excellent service and brilliant customer service. keep up the good work and continue to strive to be great. highly recommend.
15 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Dear Sheir, Thank you ever so much for your kind words and wonderful feedback. We are absolutely delighted to hear you found our service excellent and our customer care brilliant. Your recommendation means a great deal to us and encourages all of our team to continue striving for greatness. It’s always a pleasure to receive such positive comments, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Sytner Solihull BMW in the future. Kind regards, The Sytner Solihull BMW Team
Disappointing Service Experience
My 2018 3 Series had a replacement SOS Module/ATM fitted and had subsequently lost its Remote Services functionality. BMW Technical Support provided clear guidance on the steps required to restore it, which I shared in detail with Sytner Solihull via WhatsApp before booking the car in.
The experience initially looked promising, with good communication from my Service contact and the usual offer of additional work and a complimentary wash and vacuum.
Unfortunately, after an hour of diagnostic work, I was sent notes that appeared to disregard the information I had provided. I was subsequently told that, because the vehicle had an aftermarket SOS Module/ATM fitted, reprogramming could not be carried out under BMW protocol.
Had the job card and vehicle history been properly reviewed beforehand, this should have been identified before the car was booked in and the diagnostic work undertaken.
As a result, I incurred £150 for the diagnostic investigation, £25 for a courtesy car, plus the inconvenience of dropping off and collecting the vehicle — costs and inconvenience that I believe could have been completely avoided. And to top it off, my car didn’t appear to have been cleaned either.
Overall, disappointing attention to detail and communication. I’ll be considering an alternative BMW dealership next time.
1 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Dear Phil, thank you for your detailed feedback. We sincerely apologise for the frustration caused by the miscommunication and the unexpected charges. As you are a trader, you will be aware that second hand parts cause programming issues. Having spoken to the team, Lisa - our service manager - is trying to liaise with BMW on a potential work around. Tom will continue to be your contact. Regards Sytner Solihull.
Attentive and professional service…
Really attentive and professional service from both front of house and workshop staff. A massive contrast with other dealers I use.
10 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Dear John, Thank you very much for your kind words. We are delighted to hear that you found our front of house and workshop teams both attentive and professional. It’s wonderful to know that our service stands out positively compared to other dealers you’ve experienced. Your feedback is highly appreciated and motivates us to maintain the highest standards. We look forward to welcoming you back at Sytner Solihull BMW in the future. Best regards, The Sytner Solihull BMW Team
A absolute great experience dealing…
A absolute great experience dealing with Kyle from service department, very knowledgeable. Kyle has been my go to person whenever my service is due . Looking forward seeing you next time
10 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Thank you very much, Ash, for your kind words and wonderful review. We’re delighted to hear that Kyle from our service department has consistently provided you with knowledgeable and friendly support. It’s always great to know our team makes your visits a positive experience. We truly appreciate your loyalty and look forward to welcoming you back at Sytner Solihull BMW for your next service. Your continued trust means a great deal to us. Kind regards from all of us.
Fast and simple service
Handover was straight forward, service advisor was helpful. Easy to book online in advance.
27 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Dear A Lau, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that the handover process was straightforward and that our service advisor was helpful throughout. It’s also great to know you found booking online easy and convenient. Your feedback is truly appreciated, and we look forward to welcoming you back to Sytner Solihull BMW in the future. Best wishes, The Sytner Solihull BMW Team
Just purchased a 128ti from the team
Just purchased a 128ti from the team at Sytner Solihull. From reception, test drive, and the purchase process - everybody I encountered was friendly and knowledgeable.
A great car buying experience.
27 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Thank you very much, Nick, for your kind words and for choosing Sytner Solihull for your 128ti purchase. We’re delighted to hear that your experience from reception through to the test drive and purchase process was so positive. It’s wonderful to know that our team made you feel welcome and well informed throughout. We truly appreciate your feedback and hope you enjoy every moment behind the wheel of your new car. Wishing you many happy journeys ahead!
Speedy and efficient service both at…
Speedy and efficient service both at drop off and pick up.
Special mention for Ola who dealt with me, she was exceptional.
Superb service from this very bright and engaging young lady, a real asset to Sytner, Solihull, it was a pleasure dealing with her.
24 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Dear Mick, thank you ever so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Ola provided you with such exceptional service and left a positive impression. She certainly is a valued member of our team here at Sytner Solihull. It’s wonderful to know that both the drop off and pick up were speedy and efficient. We truly appreciate your feedback and look forward to welcoming you back in the future.
Great experience at Sytner Solihull
Great experience at Sytner Solihull, very professional and was well looked after by Millie Pretty.
20 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Dear Kevin, thank you ever so much for your kind words and for sharing your experience at Sytner Solihull. We are delighted to hear that Millie Pretty provided you with professional and attentive service throughout your visit. It is always our aim to ensure every customer feels well looked after and valued. Your feedback is greatly appreciated and motivates us to maintain the highest standards. We look forward to welcoming you back in the future. Warm regards from the team.
Réponse de Sytner Group - Sytner Solihull BMW
Dear Malcolm, Thank you very much for your kind words and for sharing your positive experience with us. We are delighted to hear that Lino provided excellent service during your visit to Sytner Solihull BMW. It is always our aim to ensure every customer feels valued and well cared for. Your feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Best wishes, The Sytner Solihull BMW Team
First class service from a great team…
First class service from a great team at BMW always go the extra mile for customer satisfaction
17 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Dear Mr Winters, Thank you ever so much for your kind words. We are delighted to hear that our team at Sytner Solihull BMW consistently goes the extra mile to ensure your satisfaction. Providing first class service is something we take great pride in, and it is truly rewarding to know that our efforts are appreciated. Your continued support means a great deal to us, and we look forward to welcoming you back in the future. Best wishes, The Sytner Solihull BMW Team
I had a great experience purchasing my…
I had a great experience purchasing my vehicle from BMW Sytner Solihull. From the initial meeting to collection of the vehicle I received the best customer service. Jessica Jane, my sales executive, was superb and definitely added to the overall experience!
16 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Dear Dharam, Thank you very much for your wonderful review. We are delighted to hear that you had such a positive experience purchasing your vehicle from BMW Sytner Solihull. Jessica Jane will be thrilled to know her efforts made a difference and enhanced your overall experience. It is always our aim to provide the highest standard of customer service from start to finish. We hope you enjoy your new vehicle and look forward to welcoming you back again in the future. Kind regards, The Sytner Solihull BMW Team
Brilliant service at Sytner Solihull as…
Brilliant service at Sytner Solihull as usual! Millie Pretty was unbelievably helpful, nothing was too much trouble. Thank you Millie for looking after Monty! 😊
14 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Dear Mrs Wheway, Thank you ever so much for your wonderful review. We’re delighted to hear that Millie Pretty provided such exceptional service and looked after Monty so well. It’s always a pleasure to know our team have made your experience enjoyable and stress-free. Your kind words truly mean a lot to all of us here at Sytner Solihull BMW. We look forward to welcoming you back again soon. Warm regards, The Sytner Solihull BMW Team
Excellent service from all the staff
Excellent service from all the staff who assisted me with my requirements from booking the vehicle in to having the work done and explaining the process.
Thank you all.
14 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Dear John, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that our team provided excellent service, from booking your vehicle to completing the work and explaining the process clearly. Your satisfaction is very important to us, and it is rewarding to know we met your expectations. We truly appreciate your thanks and look forward to assisting you again in the future. Best regards, The Sytner Solihull BMW Team
Met by really lovely friendly check in…
Met by really lovely friendly check in staff who looked after me so well for the whole duration of my while you wait service .
Tom my service advisor for the day was so helpful and to his word he told me the car would be fully completed in less than 2 hours, and it was .
So very happy
7 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Dear Dean, Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that our team, especially Tom, provided excellent service and kept to the promised timescale. It’s wonderful to know that you felt well looked after throughout your whole visit. Your satisfaction means a great deal to us, and we hope to continue offering you the same high standard of care in the future. Best wishes from all of us at Sytner Solihull BMW.
Poorly run place
Poorly run place. They asked me to come in although the part that needed fitting hadn’t arrived. A month later I’m still waiting for the part. I've now visited twice and still no body shop quote. ‘They’re a different department’, is a poor excuse. The MOT was not complete when I was told I could come to collect the car. I overheard another customer having a similar issue. No management available to deal with the issue on Saturday morning despite being open for business. They still haven’t dealt with the issue over email. You get free coffee though
10 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Dear Hazza, We apologise for the frustrations you’ve experienced regarding the delay with your part and the MOT completion. We appreciate your feedback about the communication and availability of management, and we are sorry this fell short of your expectations. It is disappointing to hear about your visits without receiving the body shop quote and the issues you overheard from other customers. Your comments have been noted, and we thank you for bringing these matters to our attention.
Disappointed with process
Disappointed with process - purchased a 2 year old BMW 3 series from Sytner Solihull and felt rushed to complete sale by end of month. Advised collection of car must be Friday 31st and could not be delayed to following day. Attended at 5.30pm to be handed a car with cracked windscreen and low tread tyres. When reported manager was unpleasant, rude and unhelpful. Do not purchase at end of month as customer experience is not a concern.
31 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Dear Kerry, we sincerely apologise that your experience at Sytner Solihull did not meet expectations. It is disappointing to hear you felt rushed and that the condition of the vehicle and our manager’s response caused concern. We value every customer and regret that, on this occasion, we did not demonstrate the level of service we strive to provide. Having spoken to the site i am aware this is all now resolved for you. Your feedback is important to us, and we appreciate you bringing this matter to our attention.
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