They have looked after me here for years and I’m grateful for their help on this occasion as on many others. Not only is the work reassuringly first class, they have made every effort to be accommoda... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementBirmingham Road, Bishopton, CV37 0RN Stratford-upon-Avon, England, GB
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Lisez les avis des autres
Easy to book, with work fitted in within a short time scale. Given all the information I needed at every point, from booking queries to being kept informed of progress whilst work being carried out. C... Voir plus
L'entreprise a répondu
Very pleased with the attention to detail I received with all costs & required work to be carried out explained in detail.
L'entreprise a répondu
Good evening had a great experience at mini Stratford upon Avon this week….we took our mini countryman in for a service and mot on Monday this week ….the team there are super polite , the 2 ladies on... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Birmingham Road, Bishopton, CV37 0RN, Stratford-upon-Avon, England, Royaume-Uni
- 01789201999
4,8
Excellent
111 avis
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Very helpful staff particularly want to…
Very helpful staff particularly want to mention Becky who is excellent and Mark who has dealt with my car on last 2 visits.
21 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Stratford MINI
Dear Gail, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Becky and Mark have provided you with excellent service during your visits. It is always our aim to offer helpful and attentive support to all our customers. Your positive feedback is greatly appreciated and will be passed on to the team. We look forward to welcoming you back to Sytner Stratford MINI in the future. Kind regards, Sytner Stratford MINI Team
Great service from booking the car in…
Great service from booking the car in and offered a waiting appointment.
Arrived at the agreed time, the service advisor was waiting for me, took the keys off me, ran through the works to be done, sat me down, gave me a coffee and biscuits, there were pastries on offer to.
I was kept up to date on every part of works carried out and to how far the car was through the works.
I was offered a wash and vac, which I just took the vac, as it was pouring down with rain.
Great service, very polite and professional, would highly recommend Mini Stratford on Avon for service works.
20 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Stratford MINI
Dear Michael, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found our service polite, professional, and efficient from start to finish. It’s great to know that the refreshments and updates throughout the process made your visit more comfortable. Your recommendation means a great deal to us, and we look forward to welcoming you back to MINI Stratford on Avon in the future. Best regards, The MINI Stratford on Avon Team
Great service.
The speed that Mini were able to book my car in for it's MOT. The customer service was exceptional from the moment I entered the dealership to picking my car up at the end of the day.
6 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Stratford MINI
Dear Tammie, Thank you ever so much for your wonderful 5-star review. We are delighted to hear that the speed of booking your MOT and the level of customer service you received met your expectations. It’s always our aim to provide a seamless and enjoyable experience from start to finish. Your kind words truly mean a lot to the team here at Sytner Stratford MINI. We look forward to welcoming you back in the future. Best wishes, The Sytner Stratford MINI Team
Long time for MOT
Long time for MOT - over 4 hours and no annual service as requested
12 décembre 2025
Avis spontané
Réponse de Sytner Group - Sytner Stratford MINI
Dear Paul, We apologise for the lengthy wait you experienced during your MOT and for the annual service not being carried out as requested. This is certainly not the standard of service we aim to provide at Sytner Stratford MINI. We would like to invite you to contact our Aftersales Manager, jody Boyle, at jodyboyle@sytner.co.uk, so that he may personally address your concerns and ensure your experience is improved in the future. Kind regards, Sytner Stratford MINI Team
found I needed a repair on my car which…
found I needed a repair on my car which was dealt with in a professional way
10 décembre 2025
Avis spontané
Réponse de Sytner Group - Sytner Stratford MINI
Dear John, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Stratford MINI. We are delighted to hear that your car repair was handled professionally and met your expectations. It is always our aim to provide a high standard of service and ensure our customers feel confident and well cared for. Your positive feedback is greatly appreciated and motivates our team to continue delivering excellent service. Kind regards, The Sytner Stratford MINI Team
Very courteous and efficient
Very courteous reminder about our service appointment. Quick and efficient drop off and we were looked really well when we arrived for pick up with a coffee. The car looked great and was serviced well.
10 décembre 2025
Avis spontané
Réponse de Sytner Group - Sytner Stratford MINI
Dear Dean, thank you very much for your kind words and positive feedback. We’re delighted to hear that you found the reminder courteous and the drop-off process quick and efficient. It’s wonderful to know you felt well looked after on collection, and that you enjoyed the coffee. We take great pride in ensuring every car is serviced to the highest standard, so it’s fantastic to hear your car looked great. We truly appreciate your support and look forward to welcoming you again.
Was able to book online and received a…
Was able to book online and received a call when the car would be ready.
9 décembre 2025
Avis spontané
Réponse de Sytner Group - Sytner Stratford MINI
Dear Amy, Thank you very much for your kind words and for taking the time to share your experience with Sytner Stratford MINI. We’re delighted to hear that the online booking process was straightforward and that you appreciated the communication regarding when your car would be ready. It’s always our aim to provide a smooth and efficient service for our customers. We truly value your feedback and look forward to welcoming you back in the future. Best wishes, The Sytner Stratford MINI Team
Great customer service
Great customer service. A very warm welcome and super quick service, all with a smile.
3 décembre 2025
Avis spontané
Réponse de Sytner Group - Sytner Stratford MINI
Dear Owen, Thank you ever so much for your kind words and for taking the time to share your experience with us at Sytner Stratford MINI. We are delighted to hear that you felt warmly welcomed and appreciated our quick and friendly service. It’s always our aim to provide a positive and enjoyable experience for all our customers, and your feedback truly means a great deal to the entire team. We look forward to welcoming you back in the future. Best wishes, The Sytner Stratford MINI Team
It can be very difficult balancing…
It can be very difficult balancing work, family life and the dreaded yearly MOT. I arrived at Stratford Mini with a broken door, crisps crushed into the seats and a huge children's car seat. I was talked through using a mini electric car to borrow while my car was being fixed and staff were understanding and patient when I arrived over 10 mins late for the car pick up the next day. They waited behind and were sympathetic despite having to stay late after work. I was not an easy customer at Mini as I was tired and stressed - however, I was reminded by the service manager that they were there to help and told it was OK to be late. I really appreciate this - so thank you.
4 décembre 2025
Avis spontané
Réponse de Sytner Group - Sytner Stratford MINI
Thank you so much for your kind words. We truly understand how challenging it can be to juggle work, family, and the yearly MOT, especially with little ones in tow. It’s wonderful to hear that our team could offer support and patience during a stressful time. We always aim to make our customers feel comfortable and valued, no matter the circumstances. Your appreciation means a great deal to us, and we’re delighted we could help make things a little easier for you.
Excellent service for my Mini
Excellent service for my Mini, the staff are lovely, kind and very professional highly recommend this company. Thank you
29 novembre 2025
Avis spontané
Réponse de Sytner Group - Sytner Stratford MINI
Dear Mandy, Thank you ever so much for your kind words and wonderful review. We are delighted to hear that you found our team lovely, kind, and professional. It’s always our aim to provide excellent service and ensure every customer feels valued and well cared for. Your recommendation means a great deal to us. We truly appreciate you taking the time to share your experience and look forward to welcoming you and your MINI back in the future. Best wishes, The Sytner Stratford MINI Team
Fantastic customer service
Fantastic customer service, friendly and polite!
25 novembre 2025
Avis spontané
Réponse de Sytner Group - Sytner Stratford MINI
Dear Jake, Thank you ever so much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found our customer service to be fantastic, friendly, and polite. It is always our aim to provide a welcoming and positive environment for all our customers. Your feedback truly means a great deal to the entire team here at Sytner Stratford MINI. We look forward to welcoming you back in the future. Best wishes, The Sytner Stratford MINI Team
Highly recommended & well worth the extra miles
Stratford have a great team, very helpful & communicate well. This is the second Mini I have bought from them & even though I have a dealership much nearer me (Shirley) It’s well worth the trip. Highly recommended !
7 novembre 2025
Excellent customer service
Excellent customer service, friendly and knowledgeable staff.
5 novembre 2025
Motability purchase
From the first time I enquired about a Motability vehicle I was assisted and given all the information I needed , to the point where i placed an order within a couple of days.
I was kept updated on the progress of my application from day 1 to when I collected my Mini Countryman with its unveiling. All the staff are very professional and friendly and I was looked after by Alex, Jack and Edward from start to finish. Overall a very positive experience
24 octobre 2025
Réponse de Sytner Group - Sytner Stratford MINI
Dear Kirsty, Thank you very much for your kind words and for sharing your positive experience with us at Sytner Stratford MINI. We are delighted to hear that Alex, Jack and Edward provided you with professional and friendly support throughout your Motability journey. It’s wonderful to know you felt well informed and looked after from your initial enquiry right through to collecting your MINI Countryman. Your feedback is greatly appreciated, and we hope you enjoy every moment with your new vehicle. Best wishes, The Sytner Stratford MINI Team
My experience at Sytner Mini Stratford…
My experience at Sytner Mini Stratford was excellent. I found the process to be relaxed and easy. I thought Jack and Will were very knowledgeable and they made me feel special. I asked lots of questions and they spent time with me going through everything in detail. Jack also arranged for me to go back and ask more questions. Excellent service and customer focus.
7 septembre 2025
Réponse de Sytner Group - Sytner Stratford MINI
Thank you for your glowing review, Mel. We are delighted to hear that your experience at Sytner Stratford MINI was excellent. Our team takes great pride in providing a relaxed and easy process for our customers. We are pleased that Jack and Will were able to make you feel special and were knowledgeable in answering all of your questions. We strive to provide excellent service and customer focus, and we are glad that you were able to experience that during your visit. Thank you for choosing Sytner Stratford MINI.
Réponse de Sytner Group - Sytner Stratford MINI
Thank you for your kind words, Mrs Smith. We are delighted to hear that you had a positive experience at Sytner Stratford MINI. Our team takes great pride in providing friendly and caring service to all of our customers. We believe that building strong relationships with our customers is key to creating a welcoming and enjoyable atmosphere. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Sytner Stratford MINI.
Positive review for Stratford on Avon
Within a week , I chose and picked up my new mini aceman. I dealt with Ben and Wil and had an A1 experience . They were knowledgable , honest and friendly . Trying to get used to an all electric vehicle and struggling with certain aspects - they couldn’t have been more helpful . I feel really happy with the experience I had and confident in the knowledge the after sales will be ongoing and efficient . Thank you to everyone at Stratford on Avon , you are all lovely .
26 juin 2025
Avis spontané
Réponse de Sytner Group - Sytner Stratford MINI
Dear Gary, Thank you for taking the time to leave us a 5-star review for your recent experience at Sytner Stratford MINI. We are delighted to hear that you had an A1 experience with our team, particularly with Ben and Wil. We pride ourselves on providing knowledgeable, honest, and friendly service to all our customers. We understand that getting used to an all-electric vehicle can be challenging, but we are glad that our team was able to assist you and make the process smoother. We appreciate your confidence in our after-sales support and we will continue to provide efficient service to all our customers. Thank you for choosing Sytner Stratford MINI, we hope you enjoy your new MINI Aceman. Best regards, The Sytner Stratford MINI Team
Ben Broad and Will were very attentive…
Ben Broad and Will were very attentive and professional. I didn’t feel under any pressure to buy. Ben has also been brilliant post purchase.
4 avril 2025
Réponse de Sytner Group - Sytner Stratford MINI
Thank you for your kind words, Sallie. We are delighted to hear that Ben and Will provided you with attentive and professional service during your visit to Sytner Stratford MINI. Our team takes pride in creating a pressure-free environment for our customers. We are also pleased to know that Ben has continued to provide excellent support even after your purchase. We appreciate your feedback and look forward to serving you again in the future. Thank you for choosing Sytner Stratford MINI.
I took my 2020 mini to Sytner Stratford…
I took my 2020 mini to Sytner Stratford for an MOT and Brake fluid change the charge was £279. My jaw dropped I was charged over £200 for the brake fluid change. When I looked up how much it would cost elsewhere it was £49. When I asked why it cost so much I was told that's just what Sytner charge. I would advise anyone going to Straford Mini to check the cost before leaving your car, I feel completely ripped off
31 mars 2025
Avis spontané
Réponse de Sytner Group - Sytner Stratford MINI
Dear Candace Robb, We are sorry to hear about your recent experience at Sytner Stratford MINI. We apologise for any inconvenience caused by the high cost of your brake fluid change. We understand your frustration and would like to assure you that we always strive to provide fair and competitive pricing for our services. We would like to invite you to contact our Aftersales Manager,Jody Boyle at jodyboyle@sytner.co.uk to discuss this matter further. We value your feedback and would appreciate the opportunity to address your concerns. Thank you for bringing this to our attention. We hope to have the chance to make things right and regain your trust in our services. Sincerely, The Sytner Stratford MINI Team
Réponse de Sytner Group - Sytner Stratford MINI
Thank you for your kind words, Mrs. Kim O. We are delighted to hear that you had a positive experience with our team at Sytner Stratford MINI. Our team takes great pride in providing friendly and supportive service to all of our customers. We are committed to creating a welcoming and helpful environment for all who visit our dealership. Thank you for choosing us and we look forward to continuing to provide you with exceptional service in the future.
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