They have looked after me here for years and I’m grateful for their help on this occasion as on many others. Not only is the work reassuringly first class, they have made every effort to be accommoda... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementBirmingham Road, Bishopton, CV37 0RN Stratford-upon-Avon, England, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Easy to book, with work fitted in within a short time scale. Given all the information I needed at every point, from booking queries to being kept informed of progress whilst work being carried out. C... Voir plus
L'entreprise a répondu
Very pleased with the attention to detail I received with all costs & required work to be carried out explained in detail.
L'entreprise a répondu
Good evening had a great experience at mini Stratford upon Avon this week….we took our mini countryman in for a service and mot on Monday this week ….the team there are super polite , the 2 ladies on... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Birmingham Road, Bishopton, CV37 0RN, Stratford-upon-Avon, England, Royaume-Uni
- 01789201999
4,8
Excellent
111 avis
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Ed was great and incredibly helpful
21 février 2025
Avis spontané
Réponse de Sytner Group - Sytner Stratford MINI
Thank you for your kind words, Richard. We are delighted to hear that Ed provided you with excellent service and was able to assist you in a helpful manner. Our team at Sytner Stratford MINI takes great pride in providing top-notch customer service and we are glad that Ed was able to uphold this standard. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Sytner Stratford MINI.
Helpful and friendly sales person who…
Helpful and friendly sales person who was able to answer all questions. He had very impressive product knowledge
7 février 2025
Réponse de Sytner Group - Sytner Stratford MINI
We are delighted to hear that you had a positive experience at Sytner Stratford MINI, Mr Horne. Our team takes great pride in providing helpful and friendly service to our customers. We are pleased to hear that our salesperson was able to answer all of your questions and impressed you with their product knowledge. Thank you for choosing Sytner Stratford MINI and we hope to see you again in the future.
Third cabrio from Rybrook/Sytner and as…
Third cabrio from Rybrook/Sytner and as previously, a relaxed and pleasant experience. New features and options on the latest model explained in detail.
31 janvier 2025
Réponse de Sytner Group - Sytner Stratford MINI
Thank you for your kind words, Robert. We are delighted to hear that you had a relaxed and pleasant experience at Sytner Stratford MINI. Our team takes great pride in providing detailed explanations of new features and options, ensuring that our customers are fully informed. We are honoured to have earned your trust and loyalty, and we look forward to welcoming you back for your fourth cabrio in the future. Thank you for choosing Rybrook/Sytner.
Réponse de Sytner Group - Sytner Stratford MINI
Dear Mr Mortimer, Thank you for taking the time to leave such a positive review for Sytner Stratford MINI. We are delighted to hear that you had a great experience with our sales personnel, Jack. It is our aim to provide exceptional customer service and we are glad that Jack was able to assist you in finding your perfect MINI. We appreciate your support and we will make sure to pass on your kind words to Jack. We hope to see you again in the future for all your MINI needs. Best regards, Sytner Stratford MINI Team
Awful awful costumer service
Awful awful costumer service. I booked my vehicle for routine service and needed to wait as I couldn’t leave the vehicle all day. Drove all the way to Stratford only to be told that my appointment couldn’t be found, after searching, my appointment was apparently found but wasn’t booked in for a waiting service. I decided to re-book specifically for a waiting service. My brother took my vehicle back the second time, as I have two young children and no childcare that day, only to be told that my appointment, which I had booked in person, was still not booked for a waiting service. In the end I gave up and booked my service with North Oxford garage instead.
5 novembre 2024
Avis spontané
Réponse de Sytner Group - Sytner Stratford MINI
We are sorry to hear about your experience at Sytner Stratford MINI. We pride ourselves on providing excellent customer service and it is disappointing to hear that we did not meet your expectations. We would like to invite you to contact our Aftersales Manager, at jodyboyle@sytner.co.uk, to discuss this matter further. We value your feedback and would like the opportunity to make things right. Thank you for bringing this to our attention.
Mercedes-Benz of Stratford is Misleading and mis-sold
The lady over the phone told me diagnostic charges will be £234 and if i want them to carry out the work then this cost will be incorporated towards the cost of the repair however this was totally mis-sold as I was charged for repair and diagnostic both. I sent online enquiry three months ago and today no reply at all. I am extremely disappointed by Mercedes-Benz Stratford. I will now write to Financial Ombudsman Service
17 juillet 2024
Avis spontané
Réponse de Sytner Group - Sytner Stratford MINI
Dear Muhammad Sadiq, We are sorry to hear about your recent experience with our dealership. We would like to apologise for any miscommunication regarding the diagnostic charges and the cost of repairs. We understand your disappointment and frustration and we would like to invite you to contact our Aftersales Manager, at jodyboyle@sytner.co.uk. We value your feedback and we would like to address your concerns. Thank you for bringing this to our attention. Sincerely, Sytner Stratford MINI
First class job
My mini was due a full service today was made very welcome by Abbie and her colleagues very good service and a first class job
15 octobre 2024
Avis spontané
Réponse de Sytner Group - Sytner Stratford MINI
Thank you for taking the time to leave us a 5 star review, Mr b. We are delighted to hear that you had a positive experience at Sytner Stratford MINI. Our team, led by Abbie, takes great pride in providing excellent service and ensuring a first-class job is done. We are glad that you felt welcomed and well taken care of during your visit for a full service. We appreciate your support and look forward to seeing you again in the future. Thank you for choosing Sytner Stratford MINI.
Great customer service without being pushy
Popped into Mini Stratford-upon-Avon and Will Lewis arranged for us to have a test drive the same afternoon. He was busy with other customers when we got back but we left our details and he contacted me shortly afterwards with news that MINI had a vehicle available in the spec we were looking for and it was due into the dealership within a week or so.
After a number of email and phone exchanges I ordered the car the following day and took delivery on the agreed date. Prior to delivery Will even gave me options for registration numbers which I’ve never been offered before and was a really nice touch. Before driving away Will talked through the various in car options and helped us set things up so when we pulled away the car was just as we wanted it.
Working with Will has been a very positive experience. He was helpful and approachable and kept me informed throughout by phone and email.
Will is positive, proactive without being pushy and a pleasure to deal with. I would be very happy to recommend both Will and Rybrook/Sytner MINI.
I have contacted Will since purchasing my new car regarding accessories and he’s been equally helpful after purchase.
26 août 2024
Avis spontané
Réponse de Sytner Group - Sytner Stratford MINI
Thank you for your glowing review, Samantha! We are delighted to hear that Will Lewis provided you with exceptional service at Sytner Stratford MINI. It's great to know that he was able to arrange a test drive for you on the same day and helped you find the perfect vehicle. We are glad that Will's proactive and approachable nature made your car buying experience a positive one. Thank you for recommending Will and our dealership. We look forward to assisting you with any future needs.
An excellent experience
An excellent experience. What a joy to but a new mini from Surber Stratford.
30 juillet 2024
Réponse de Sytner Group - Sytner Stratford MINI
Thank you for your glowing review, Caroline! We are thrilled to hear that you had an excellent experience at Sytner Stratford MINI. It brings us great joy to know that you were able to purchase a new MINI from our dealership. We strive to provide exceptional service to all of our customers and we are delighted that we were able to meet your expectations. Thank you for choosing us and we hope to see you again in the future. Happy driving!
Excellent service from start to finish
Excellent service from start to finish. Nothing too much trouble. Great staff.
26 juillet 2024
Réponse de Sytner Group - Sytner Stratford MINI
Thank you for your kind words, ALAN. We are delighted to hear that you had an excellent experience at Sytner Stratford MINI. Our team takes great pride in providing exceptional service to our customers, and we are glad to know that we were able to meet your expectations. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Sytner Stratford MINI.
Quality Experience on Countryman purchase
What was clear was that Sytner Stratford (and Warwick) value operating as a team. They understood exactly what we were looking for and sourced precisely the right vehicle quickly. This was a remote sale and proactive communication to keep us up to date could have been a little more attentive and some internal processes could be improved but in the round this didn't impact the outcome. Overall - good job!
31 juillet 2024
Réponse de Sytner Group - Sytner Stratford MINI
Thank you for your positive review, Paul B! We are delighted to hear that our team at Sytner Stratford MINI worked together to provide you with a great car buying experience. We are sorry for any lapses in communication during the remote sale, but we are glad that it did not affect your overall satisfaction. We appreciate your feedback and will work on improving our internal processes. Thank you for choosing Sytner Stratford MINI and we hope to see you again in the future.
Booked a hire car
Booked a hire car, no hire car….what a waste of a day. Couldn’t even call me, thanks for nothing
30 juillet 2024
Avis spontané
Réponse de Sytner Group - Sytner Stratford MINI
We apologise for the inconvenience and frustration caused by your experience with our MINI dealership. We take customer satisfaction very seriously and it is disappointing to hear that we were unable to provide you with a hire car as promised. We will be looking into this matter and taking steps to ensure that this does not happen again in the future. We value your feedback and hope to have the opportunity to make it up to you in the future. Thank you for bringing this to our attention.
Great service from start to finish
Great service from start to finish. Staff took their time with me, explained everything and made the sale process simple. Particular shout out to Will who provided superb service
18 juillet 2024
Réponse de Sytner Group - Sytner Stratford MINI
Thank you for your kind words, Mrs P Brunt! We are delighted to hear that you had a great experience at Sytner Stratford MINI. Our team takes pride in providing excellent service and making the sales process as smooth as possible. We will make sure to pass on your compliments to Will for his superb service. Thank you for choosing us and we look forward to seeing you again in the future. Drive safe!
Excellent Sales Experience at Sytner Stratford Mini
Will Lewis is a great salesman and knows his product inside out, as well as being enthusiastic about the brand. The sales process was great and his handover was excellent. He always answered all my questions and helped when there were any problems during the process.
4 juillet 2024
Réponse de Sytner Group - Sytner Stratford MINI
Thank you for your positive review, Alex. We are delighted to hear that Will provided you with excellent service and knowledge during your MINI purchase. We pride ourselves on our enthusiastic and knowledgeable sales team, and we are glad that Will was able to assist you throughout the process. We appreciate your feedback and are happy to know that any issues were promptly addressed. Thank you for choosing Sytner Stratford MINI. We hope you enjoy your new MINI!
Friendly and efficient
Staff were all very pleasant and efficient. Will, our salesman was knowledgeable and helpful.
1 juillet 2024
Réponse de Sytner Group - Sytner Stratford MINI
Thank you for taking the time to leave us a 5-star review, Hestor! We are delighted to hear that you had a pleasant and efficient experience at Sytner Stratford MINI. Our team takes pride in providing knowledgeable and helpful service, and we are glad that Will was able to assist you. We appreciate your support and look forward to seeing you again in the future. Thank you for choosing Sytner Stratford MINI.
All paper work was very officiant
All paper work was very officiant, Penny prepared all documents for me left to sign same papers that all. It was quick and easy.
29 juin 2024
Réponse de Sytner Group - Sytner Stratford MINI
Thank you for your positive review, Mr Sanders. We are delighted to hear that you had a smooth and efficient experience at Sytner Stratford MINI. Our team takes great pride in providing excellent customer service and ensuring all paperwork is prepared and completed efficiently. We appreciate your kind words and look forward to welcoming you back in the future. Thank you for choosing Sytner Stratford MINI.
Great service
26 juin 2024
Avis spontané
Réponse de Sytner Group - Sytner Stratford MINI
Thank you for your kind words, Ali! We are delighted to hear that you had a great experience at Sytner Stratford MINI. Our team works hard to provide exceptional service to all of our customers, and we are glad to know that we have met your expectations. We appreciate your support and hope to see you again in the future. Thank you for choosing Sytner Stratford MINI.
The joy of buying a mini!…
The reception staff made the experience a pleasure from the start by offering refreshments. The test drive was great with a lovely back seat valeting companion to chat with.
The sales team came up with an excellent deal and the collection of my new Mini was a truly positive and exciting experience with all my questions answered and some post-collection support. Wouldn't go anywhere else.
15 juin 2024
Réponse de Sytner Group - Sytner Stratford MINI
Thank you for your glowing review, Michelle! We are delighted to hear that our reception staff made your experience enjoyable and that you had a great test drive with our team. We are also pleased that you were happy with the deal we offered and that the collection of your new MINI was a positive and exciting experience. We appreciate your loyalty and look forward to providing you with continued support in the future. Thank you for choosing Sytner Stratford MINI.
New Mini purchase
Super smooth and friendly team. I love my new mini and the experience i received was top notch! I'd happily continue to deal with this team again moving forward
20 juin 2024
Réponse de Sytner Group - Sytner Stratford MINI
Thank you for your glowing review, Jaz! We are thrilled to hear that you had a smooth and friendly experience with our team at Sytner Stratford MINI. We are delighted that you love your new MINI and we look forward to continuing to provide you with top-notch service in the future. Thank you for choosing us and for taking the time to share your positive experience. We appreciate your support and loyalty. See you soon!
Kalam was very helpful
Kalam was very helpful. He customer service was excellent and he we really patient in helping with my order. He made sure my rushed order was sent out on the same day for it to be delivered in time. Great service.
18 juin 2024
Avis spontané
Réponse de Sytner Group - Sytner Stratford MINI
Thank you for taking the time to leave a review, Michael. We are delighted to hear that Kalam provided excellent customer service and was patient in assisting with your order. We understand the importance of timely delivery and we are glad that Kalam was able to ensure your rushed order was sent out on the same day. We appreciate your kind words and look forward to serving you again at Sytner Stratford MINI.
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