Service all carried out ok. Only negative as no one on reception when we arrived to collect the car. We were ignored by the sales woman who was with someone but could clearly see us. She could have c... Voir plus
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Lisez les avis des autres
The staff were very pleasant and efficient which makes visiting there for your car service a good experience. Its good, having previously been before, to see that staff are still pleasant and ef... Voir plus
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The MOT was straightforward, but I only took it there as you were going to clean it, and it wasn't very well done at all. Sounds like a small thing but if you say you're going to clean it then do it p... Voir plus
L'entreprise a répondu
Once I could actually speak to a person to arrange the service on my car, it went very smoothly. Staff were friendly and efficient - I was greeted on arrival and the service representative (Lucy) was... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Kinson Drive, B78 3JH, Tamworth, Royaume-Uni
- 01827 309001
4,7
Excellent
594 avis
Demande des avis aux clients
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Don't respond to message sent
Sent a message a week ago via the Sytner Mini Tamworth website to the dealership for a price for new tyres and alignment for a countryman. Got the acknowledgement, and now a week has passed without a full response.
Shall be taking my business elsewhere as if they cannot even respond to a message simple request within a reasonable timescale I would not trust them to undertake work.
22 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Tamworth MINI
Hi Ian, Thank you for bringing this to our attention, and please accept our sincere apologies for the delay in responding to your enquiry. This is certainly not the level of service we aim to provide. We understand how frustrating it must be to wait for a response to what should be a straightforward request, and we’re sorry that we’ve given you reason to feel disappointed. We would really appreciate the opportunity to personally look into this and ensure we provide you with the information and service you require. Please could you contact our Head of Business, Matthew Kidd directly on matthewkidd@sytner.co.uk We value your potential business and hope to have the chance to restore your confidence in us. Kind regards, Sytner MINI Tamworth
Approachable
Approachable . Knowledgeable staff member ..Sarah Major.
Always courteous and friendly..not hard selling
26 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Tamworth MINI
Dear Ann, Thank you very much for your kind words and for recognising Sarah Pajor’s approachable and knowledgeable manner. We are delighted to hear that you found our team courteous and friendly, and that you appreciated the honest, no-pressure approach. It is always our aim to provide a welcoming and supportive experience for all our customers. Your positive feedback means a great deal to us, and we truly value your recommendation. We look forward to welcoming you back to Sytner Tamworth MINI in the future. Best wishes, The Sytner Tamworth MINI Team
My experience at Mini Tamworth was extraordinary
My experience at Mini Tamworth was exceptional. Lucy and Richard and the team went above and beyond to look after me in the purchase of my new mini. I can’t thank them enough, it was a seamless experience and i’d recommend this dealership a thousand times over.
27 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Tamworth MINI
Dear Nicole, Thank you ever so much for your wonderful review. We are absolutely delighted to hear that Lucy, Richard, and the team provided you with such exceptional service during your new MINI purchase. It’s fantastic to know the experience was seamless and that you felt well looked after throughout. Your kind recommendation means a great deal to us all at Sytner Tamworth MINI. We truly appreciate your support and hope you enjoy every moment with your new car. Warm regards, The Sytner Tamworth MINI Team
Courteous and friendly staff
Staff on welcome desk very courteous and friendly.
Sarah who dealt with the explanation of all aspects of the service was extremely helpful, informative, courteous and friendly.
Regular updates given.
Car was handed back clean.
Every part of my experience for this service was excellent.
23 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Tamworth MINI
Dear Ann, Thank you very much for your kind words and for taking the time to share your experience at Sytner Tamworth MINI. We are delighted to hear that our welcome desk staff and Sarah provided courteous, friendly, and informative service throughout. It’s wonderful to know you appreciated the regular updates and that your car was returned clean. Your positive feedback means a great deal to us, and we’re pleased every aspect of your visit was excellent. We look forward to welcoming you again in the future.
Lovely welcoming showroom
Lovely welcoming showroom , friendly staff, helpful and good communication
18 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Tamworth MINI
Dear Stephen, Thank you very much for your kind words. We are delighted to hear that you found our showroom welcoming and our team friendly, helpful, and communicative. It is always our aim to provide a positive experience for all our customers, and your feedback is truly appreciated. Should you require any further assistance or have any questions in the future, please do not hesitate to get in touch. We look forward to welcoming you back to Sytner Tamworth MINI. Best wishes, The Sytner Tamworth MINI Team
Perfect
Whole experience was seamless, Kiera was very helpful & informative. Everything went according to plan.
5 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Tamworth MINI
Dear Mrs Partridge, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that your visit to Sytner Tamworth MINI was seamless and that Kiera was able to provide helpful and informative assistance. It is wonderful to know that everything went according to plan, making your experience a positive one. We truly appreciate your feedback and look forward to welcoming you back in the future. Kind regards, The Sytner Tamworth MINI Team
First Class Service
Easy to book a convenient day and time for my visit, always friendly helpful staff who carryout a first class service
23 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Tamworth MINI
Dear Lyn, Thank you ever so much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found the booking process straightforward and that our team provided a friendly and helpful service. It is always our aim to deliver a first-class experience to all our customers, and your feedback truly means a great deal to us. We look forward to welcoming you back to Sytner Tamworth MINI in the future. Best wishes, The Sytner Tamworth MINI Team
Hayden greeted us on our arrival at…
Hayden greeted us on our arrival at Sytner Tamworth and we couldn’t be more pleased. He was informative and friendly, advising but not pushy. It was only as the process progressed we realised we were Hayden’s first sale. We would never have known this, he was extremely professional.
23 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Tamworth MINI
Thank you very much for your kind words. We are delighted to hear that Hayden provided a friendly and informative experience without being pushy. It’s wonderful to know that his professionalism made your first purchase with him so positive. We truly appreciate you taking the time to share your feedback and are pleased that your visit to Sytner Tamworth MINI was such a pleasant one. We hope you enjoy your new vehicle and look forward to welcoming you again in the future.
Excellent service from the service…
Tamworth - Excellent service from the service department. Young lady was professional, quick and friendly. A Pleasure having an MOT.
Lady on reception always professional and helpful
Always great to see Richard
14 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Tamworth MINI
Dear Julianne, Thank you very much for your kind words and for taking the time to share your experience at Sytner Tamworth MINI. We are delighted to hear that our service team provided professional, quick, and friendly assistance, making your MOT a pleasure. It’s wonderful to know that the reception team and Richard continue to offer the excellent service you expect. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future. Kind regards, The Sytner Tamworth MINI Team
Car sevice
On arrival greeted with a smile from sarah told me what was involved with the service + mot and approximately how long it would be every one i spoke to was kind and helpful car was done on time clean and hoovered out top job
12 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Tamworth MINI
Thank you, Phil, for your wonderful review. We’re delighted to hear that Sarah and the team provided a warm welcome and clear information about the service and MOT. It’s great to know you found everyone kind and helpful throughout your visit. We always aim to complete work on time and ensure your car is returned clean and well looked after. Your kind words mean a lot to us, and we truly appreciate you taking the time to share your experience.
Excellent service as always
Great communication when I booked my car in for a service and small repair. Lucy who greeted me on Reception and Lucy from the Service Team was helpful and informed. I got an interesting video to let me know of any problems, the service and repair were done promptly and the loan car was great.
9 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Tamworth MINI
Dear Robert, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Tamworth MINI. We’re delighted to hear that Lucy on Reception and in the Service Team provided helpful and informative support. It’s great to know the video update was useful and that the service, repair, and loan car met your expectations. We truly appreciate your positive feedback and look forward to welcoming you back in the future. Best regards, The Sytner Tamworth MINI Team
Very good service.
5 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Tamworth MINI
Dear John, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you received very good service during your visit to Sytner Tamworth MINI. It is always our aim to provide a positive and enjoyable experience for all our customers. Your feedback is greatly appreciated and serves as a wonderful encouragement to our entire team. We look forward to welcoming you back in the future. Best wishes, The Sytner Tamworth MINI Team
Excellent customer service
29 décembre 2025
Avis spontané
Réponse de Sytner Group - Sytner Tamworth MINI
Dear Kat, Thank you ever so much for your kind words and for taking the time to leave such a wonderful review. We are absolutely delighted to hear that you experienced excellent customer service during your visit to Sytner Tamworth MINI. It is always our aim to provide a friendly and professional service, and your feedback truly means a great deal to the entire team. We look forward to welcoming you back in the future. Best wishes, The Sytner Tamworth MINI Team
Well in all honesty 3rd car from this…
Well in all honesty 3rd car from this dealership and sales person helpful but massive mis communication led to x2 cancelled pick ups and saying something wrong with car. One person quite condescending!!
24 décembre 2025
Avis spontané
Réponse de Sytner Group - Sytner Tamworth MINI
Dear Sarah, thank you for your honest feedback and for choosing us for your third vehicle. We apologise for the miscommunication and any inconvenience caused by the cancelled pick-ups. It is disappointing to hear that you felt one of our team was condescending, as this is not the experience we aim to provide. Your satisfaction is important to us - we're very grateful for your continued loyalty and we're most apologetic that this most recent experience wasn't perfect. Kind regards, the MINI Tamworth Team.
Helpful staff
Helpful staff, pleasant surroundings and efficient service
15 décembre 2025
Avis spontané
Réponse de Sytner Group - Sytner Tamworth MINI
Dear Ian, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Tamworth MINI. We are delighted to hear that you found our staff helpful, enjoyed the pleasant surroundings, and appreciated the efficient service provided. Your positive feedback is greatly valued and serves as a wonderful encouragement to our team. We look forward to welcoming you back in the future and continuing to provide the high standard of service you expect. Best regards, The Sytner Tamworth MINI Team
Réponse de Sytner Group - Sytner Tamworth MINI
Dear Lynne, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that our friendly staff were able to assist you and that the work was completed to your satisfaction. It is always our aim to provide excellent service and ensure our customers feel valued. Your feedback is greatly appreciated, and we look forward to welcoming you back to Sytner Tamworth MINI in the future. Best wishes, The Sytner Tamworth MINI Team
The help and support I received from…
The help and support I received from Sytner Tamworth was second to none. Courtney was always available with any of my queries. I would highly recommend the team at Sytner Tamworth
22 octobre 2025
Réponse de Sytner Group - Sytner Tamworth MINI
Dear Susan, Thank you ever so much for your kind words and for taking the time to share your experience with Sytner Tamworth MINI. We are delighted to hear that Courtney was able to assist you promptly and effectively throughout your journey. Your recommendation means a great deal to us, and we are thrilled to have provided you with such excellent support. It’s always our aim to deliver outstanding service, and your feedback truly honours our efforts. Warm regards, The Sytner Tamworth MINI Team
Fantastic from start to finish
Fantastic from start to finish - Richard kept us informed all the way through. The quality of the car was amazing - great team who work at the Tamworth branch 10/10
9 octobre 2025
Absolutely outstanding service from…
Absolutely outstanding service from MINI Tamworth, from choice of vehicle and trim, with regular updates and Chris Wheeler’s professional experience at handover, including tech help with the MINI App when signing for my new Mini. I have stayed with Mini to order my new vehicle because of Chris’s above and beyond professional service, thank you
10 octobre 2025
Réponse de Sytner Group - Sytner Tamworth MINI
Thank you for your glowing review! We are delighted to hear that you had an outstanding experience at Sytner Tamworth MINI. Our team takes great pride in providing exceptional service to our customers, and we are thrilled that Chris Wheeler's professionalism and expertise made a lasting impression on you. We are honoured that you chose to order your new MINI with us and we look forward to continuing to exceed your expectations in the future. Thank you for choosing Sytner Tamworth MINI.
Chris wheeler
Salesman Chris wheeler very knowledgeable and extremely helpful and can’t help enough
23 septembre 2025
Réponse de Sytner Group - Sytner Tamworth MINI
Thank you for taking the time to leave us a positive review for Sytner Tamworth MINI. We are delighted to hear that you had a great experience with our colleague, Chris Wheeler. It is wonderful to know that he was knowledgeable and went above and beyond to assist you. We pride ourselves on providing exceptional customer service and we are glad that Chris was able to showcase this. Thank you for choosing Sytner Tamworth MINI and we hope to see you again in the future.
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