I came to look at a car, and was welcomed by Amir. Incredibly knowledgeable and friendly. From deposit being left, my experience with Amir & Scott has been faultless. Nothing was too much troubl... Voir plus
Établissement
Changer d'établissementLondon Road, Cow Roast, HP23 5RE Hertfordshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Jason at Tring made the experience really easy and seamless. He spent time making sure I selected the right car and took time to talk me through it all when it arrived. I genuinely feel he wanted me t... Voir plus
Great service but exorbitant price for a wing mirror glass. The price is particularly galling as it is due to the most dangerous “safety” aids fitted to a car, the overtaking warning light. What hap... Voir plus
L'entreprise a répondu
When I booked I didn’t say I wanted to wait for my car to be serviced. Sytner moved my service forward and the service was completed within the time frame. The receptionist warmly welcomed me and to... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
London Road, Cow Roast, HP23 5RE, Hertfordshire, Royaume-Uni
4,8
Excellent
312 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Really poor experience trying to get a…
Really poor experience trying to get a number of issues resolved after purchase at this dealership. I gave up in the end even after involving management.
10 janvier 2024
Avis spontané
Réponse de Sytner Group - Sytner Tring BMW
We are sorry to hear about your poor experience at our dealership. We take customer satisfaction very seriously and we apologise for any inconvenience caused. We would like to invite you to contact our Head of Business, Louise Hill, at louisehill@sytner.co.uk, to discuss your concerns further. We strive to provide the best service possible and we hope to have the opportunity to make things right for you. Thank you for bringing this to our attention. We will ensure that your feedback is shared with our management team for further improvement.
Great service from salesman Ahsan
Great service from salesman Ahsan. Answered all questions and car drivers on schedule
27 août 2024
Réponse de Sytner Group - Sytner Tring BMW
Thank you for your positive review of Sytner Tring BMW. We are delighted to hear that you had a great experience with our salesman Ahsan. It is our priority to provide excellent customer service and we are glad that Ahsan was able to answer all of your questions and ensure that your car was delivered on schedule. We appreciate your feedback and look forward to serving you again in the future. Thank you for choosing Sytner Tring BMW.
Excellent garage performance
The full explanation about the car, courtesy of everyone who I got to meet on the day, and the courtesy calls and emails regarding how the car was performing and what I thought of the car
14 août 2024
Réponse de Sytner Group - Sytner Tring BMW
Thank you for your positive review, Ivan! We are delighted to hear that you had a great experience at Sytner Tring BMW. Our team takes pride in providing exceptional customer service and ensuring that our customers are fully informed about their car. We appreciate your kind words about our courtesy calls and emails, as we strive to keep our customers satisfied with their purchase. Thank you for choosing Sytner Tring BMW, and we look forward to serving you again in the future.
Réponse de Sytner Group - Sytner Tring BMW
Thank you for your positive review, David! We are delighted to hear that Jerry provided you with great service at Sytner Tring BMW. Our team strives to deliver exceptional customer experiences, and we are glad that Jerry was able to meet your expectations. We will be sure to pass along your kind words to him. Thank you for choosing Sytner Tring BMW and we hope to see you again in the future.
Great experience .
A week ago today I purchased an X5 from BMW Tring .
From the moment I entered the showroom everyone I talked too were so helpful and very welcoming..
The Salesperson who took care of me Jason Tack who is very professional in his work .. he explain all the options available and when I did agree to buying the car he then set the car up for me and explained the car to me in great detail ..
I have purchased many cars from different dealerships and brands and by far this was the best and smoothest experience I have had in many years ..
When I am next in the market for a car definitely this group and if it’s a BMW it’s tring for me .
5 août 2024
Réponse de Sytner Group - Sytner Tring BMW
Thank you for your glowing review, Sam! We are delighted to hear that you had such a positive experience at Sytner Tring BMW. Our team takes great pride in providing exceptional service to our customers, and we are thrilled that Jason Tack was able to assist you in finding the perfect X5. We look forward to welcoming you back in the future and helping you with any of your BMW needs. Thank you for choosing Sytner Tring BMW.
Réponse de Sytner Group - Sytner Tring BMW
Thank you for taking the time to leave us a 5-star review, Lewis! We are delighted to hear that you had a positive experience at Sytner Tring BMW. Our team takes great pride in providing excellent customer service and we are glad that it was reflected in your visit. We appreciate your kind words and look forward to welcoming you back in the future. Thank you for choosing Sytner Tring BMW.
The team at Sytner Tring BMW in…
The team at Sytner Tring BMW in particular Steve Gonzalez and Jason Tack really went out of their way to provide a top service which culminated in a wonderful purchase that I'm very happy with. Thanks guys!
26 juillet 2024
Réponse de Sytner Group - Sytner Tring BMW
Thank you for your kind words, Dani! We are thrilled to hear that Steve Gonzalez and Jason Tack provided you with exceptional service at Sytner Tring BMW. Our team takes great pride in ensuring our customers have a wonderful purchasing experience, and we are delighted that you are happy with your purchase. We appreciate your support and look forward to continuing to provide you with top-notch service in the future. Thank you for choosing Sytner Tring BMW!
Exceptional customer experience
Great brand, great cars, great deals, great customer experience - what's not to like!
25 juillet 2024
Réponse de Sytner Group - Sytner Tring BMW
Thank you for your kind words, Julie! We are thrilled to hear that you had a great experience with us at Sytner Tring BMW. Our team takes great pride in providing exceptional customer service and we are glad that it did not go unnoticed. We are also happy to know that you appreciate our brand and the quality of our cars. Thank you for choosing us and we hope to see you again soon!
BMW 4 Series Successful Purchase
Sales consultant, Matt Haynes, professional, helpful and attentive throughout the entire sales process.
16 juillet 2024
Réponse de Sytner Group - Sytner Tring BMW
Thank you for taking the time to leave such a positive review for Sytner Tring BMW. We are delighted to hear that our sales consultant, Matt Haynes, provided you with a professional, helpful and attentive service throughout your sales process. We pride ourselves on delivering exceptional customer service and it is great to know that Matt exceeded your expectations. We will be sure to pass on your kind words to him. Thank you for choosing Sytner Tring BMW.
Great service by Tring and Mr Tack
BMW Tring has been brilliant throughout the whole process, from sourcing a demo car and giving me an extended test drive, through to delivery six months later. A big thanks to the whole team there.
In particular, Jason Tack (the salesman) has been, as usual, amazing. Tring is very lucky to have him.
31 mai 2024
Réponse de Sytner Group - Sytner Tring BMW
Thank you for taking the time to leave such a glowing review, Mr Brown. We are delighted to hear that your experience with BMW Tring was nothing short of brilliant. Our team takes great pride in providing exceptional service and we are thrilled that Jason Tack stood out to you. We will be sure to pass on your kind words to him. Thank you for choosing Sytner Tring BMW and we look forward to continuing to exceed your expectations in the future.
Excellent customer service from Gerry…
Excellent customer service from Gerry Lane and all at Sytner Tring.
Continuous update on manufacture and Delivery of my new BMW.
First class ex-delivery guidance on car functions.
6 juillet 2024
Réponse de Sytner Group - Sytner Tring BMW
Thank you for your glowing review, Terry! We are delighted to hear that you had an excellent experience with Gerry Lane and the team at Sytner Tring. Our top priority is always to provide exceptional customer service, and we are thrilled that we were able to keep you updated throughout the process of purchasing your new BMW. We hope you are enjoying your new car and that our ex-delivery guidance has been helpful in getting you acquainted with its functions. Thank you for choosing Sytner Tring BMW.
Fantastic purchase of a new BMW
I recently purchased a new BMW from Sytner in Tring. This was one of the most straightforward and efficient car purchases I have made. The customer service was fantastic. Specific highlights - car ready to test drive when I needed it to be, rapidly getting to a cost to change - usually this takes over an hour, in Tring it just took 20mins, car delivered to my home, my personal number plates were provided pre drilled (1st time this has happened in over 30yrs of car buying!), new car provided to me within 3 days of my initial enquiry. Overall an excellent experience.
27 juin 2024
Réponse de Sytner Group - Sytner Tring BMW
I am delighted to hear about your positive experience at Sytner Tring BMW. It is always our goal to provide efficient and exceptional customer service, and I am glad that we were able to meet your expectations. We take pride in making the car buying process as smooth and hassle-free as possible, and I am pleased to hear that we were able to do so for you. Thank you for choosing Sytner Tring BMW and we look forward to serving you again in the future.
very polite very good service talked me…
very polite very good service talked me through everything kept me up to date on my new car delivery everything was done in a professional way, there salesman Gerry lane was outstanding I am a very happy customer
5 juillet 2024
Réponse de Sytner Group - Sytner Tring BMW
I am delighted to hear that you had a positive experience at Sytner Tring BMW. It is great to know that our team provided you with excellent service and kept you informed throughout the process. We take pride in our professionalism and it is wonderful to hear that Gerry Lane stood out as an outstanding salesman. Thank you for choosing us and we look forward to serving you again in the future.
Staff friendly and knowledgeable
Staff friendly and knowledgeable - nothing was too much
So far love the car
3 juillet 2024
Réponse de Sytner Group - Sytner Tring BMW
Thank you for taking the time to leave us a 5 star review, Stephen! We are delighted to hear that our staff at Sytner Tring BMW were able to provide you with a friendly and knowledgeable experience. We pride ourselves on going above and beyond for our customers, and we are thrilled that you are loving your new car. Thank you for choosing us and we look forward to continuing to provide you with exceptional service in the future.
Disappointing sales practise !
Saw a used late X1 in mid May and placed a deposit on the car. I was told that the car had a BMW brake safety recall outstanding, and this should be complete by the end of May to enable the car to be delivered.
The end of May came and went, with Sytner saying the parts had not arrived.
After another two weeks , and being told that the parts had been dispatched, I asked for a firm date the car could actually be delivered.
I was finally told they still could not tell me.
After five weeks I lost patience , being told various different stories with nothing actually happening. I asked for my deposit to be returned so I could purchase a car from elsewhere.
What I don’t understand is how Sytner can advertise and take a deposit on a car that they have no idea when they can deliver !
Having spoken to another BMW dealer the problem with the brake defect is not just limited to the X1, it affects a number of late BMW cars. The other BMW dealer informed me the issue is well known ,and BMW still don’t know when the parts will be available to rectify the safety defect.
To add insult to injury, I had to keep chasing Sytner to refund my deposit.
Needless to say I won’t be buying a car from Sytner Tring anytime soon !
2 juillet 2024
Avis spontané
Réponse de Sytner Group - Sytner Tring BMW
Dear Peter W, Thank you for bringing this to our attention. We apologise for the inconvenience and frustration you experienced with the delay in the delivery of your car and the refund of your deposit. We take customer satisfaction very seriously and we would like to invite you to contact our Head of Business, Louise Hill, at louisehill@sytner.co.uk. She will personally address your concerns and ensure that this issue is resolved to your satisfaction. We value your feedback and hope to have the opportunity to regain your trust in Sytner Tring BMW. Best regards, The Sytner Tring Team
Thank you for great service my M3
Thank you for great service my M3. Massive thank you to Sam Gray who care about me.
21 juin 2024
Avis spontané
Réponse de Sytner Group - Sytner Tring BMW
Thank you for taking the time to leave such a positive review, Slawomir. We are delighted to hear that you had a great experience with our team at Sytner Tring BMW. We will be sure to pass on your kind words to Sam Gray, who clearly went above and beyond to ensure your satisfaction. Thank you for choosing us for your M3 and we look forward to welcoming you back in the future. Best regards, The Sytner Tring BMW team.
Great Service
Just wanted to thank you for the great service Ryan provided for refurbishment of my wheels, they look superb. You may have also started to restore my faith in the brand.
Thanks again Ryan and I’m sure I will be in touch for an introduction to your sales team in the near future.
10 juin 2024
Avis spontané
Réponse de Sytner Group - Sytner Tring BMW
Dear CD, Thank you for taking the time to leave us a 5-star review for Sytner Tring BMW. We are delighted to hear that Ryan provided you with excellent service for the refurbishment of your wheels and that it has restored your faith in our brand. We will be sure to pass on your kind words to Ryan and we look forward to welcoming you back in the future for an introduction to our sales team. Best regards, The Sytner Tring BMW team
Best BMW repairs
I needed t get my rear bumper repaired, so I called BMW Sytner Tring and booked my car for repairs and it was the best I did they made the car look like brand new, Ryan from repair body shop couldn't of been nicer and answers any and all question I had and gave me good fair price. If I every need any work done on my car I will 100% go to BMW Sytner Tring/
12 juin 2024
Avis spontané
Réponse de Sytner Group - Sytner Tring BMW
Thank you for sharing your positive experience with Sytner Tring BMW, George. We are delighted to hear that you were satisfied with the repair work done on your car and that Ryan from the repair body shop provided excellent customer service. We strive to provide our customers with the best possible experience and we are glad to know that we have met your expectations. We look forward to serving you again in the future. Thank you for choosing Sytner Tring BMW.
Brilliant help
I would like to thank Gerry Lane for his fantastic help and advice. It was a pleasure to work with him.
23 mai 2024
Réponse de Sytner Group - Sytner Tring BMW
Thank you for your kind words, John. We are delighted to hear that Gerry was able to provide you with the help and advice you needed. At Sytner Tring BMW, we strive to provide our customers with the best possible service and it is great to hear that Gerry was able to do just that. We are committed to ensuring that all of our customers have a positive experience when they visit us and we are glad that you were able to benefit from Gerry's expertise. We look forward to seeing you again soon.
Damaged car during first oil change
I bought a 218i Gran Coupe new from here less than 12 months ago. Took it in for its first oil change. After collecting it and whilst driving it home, within 5 miles, it emptied of oil, the warning light to stop immediately came on and the engine began rattling loudly.
The dealership are refusing to go any further than simply replacing the oil filter housing which they damaged during the oil change, despite further damage to the engine obviously occurring with the loud engine rattling and drastic loss of oil.
Considering the reply below from Sytner, there was no satisfactory resolution. So legal advice is now being explored.
9 mai 2024
Avis spontané
Réponse de Sytner Group - Sytner Tring BMW
We are sorry to hear about your experience with Sytner Tring BMW. We take customer satisfaction very seriously and we know our Aftersales Manager, Elayne Flitney is liaising directly with BMW and yourself to find a speedy and amicable resolution. Thank you for your feedback.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.