Many thanks to the dealership for a quick turnaround with my vehicle R777 CRN, great workmanship as always. A special mention for Nick Harrington who also gave me great advice and help with another v... Voir plus
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Visited recenyky regTding looking for a new car and Frankie and Sam from BMW warwick could not jVe been more helpful throughout the whole process. Picke up my new car a week later and very impressed.... Voir plus
L'entreprise a répondu
Took the car in the afternoon before it was due and work commenced that afternoon The car was ready by midday the next day and I had received video updates on work done Picked car up and all good... Voir plus
L'entreprise a répondu
Great service from Dave who is part of the sales team, helping us throughout the process of getting a new BMW. Really fast process, and overall had a positive experience with Sytner Warwick BMW.
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À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Fusiliers Way, CV34 8DD, Warwick, England, Royaume-Uni
- 01926333888
4,3
Excellent
298 avis
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Tom was great
21 octobre 2026
Avis spontané
Excellent service
Excellent service. Staff were extremely helpful and handled my business in an efficient manner.
21 octobre 2026
Avis spontané
Great service once again
Excellent service as always from Nick and the rest of the team at Warwick BMW - efficient, friendly and knowledgeable.
21 octobre 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Great Service
Great service from Dave who is part of the sales team, helping us throughout the process of getting a new BMW. Really fast process, and overall had a positive experience with Sytner Warwick BMW.
17 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear M K, Thank you very much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that Dave and the sales team provided you with excellent service and made the process of purchasing your new BMW both fast and enjoyable. It is wonderful to know that your overall experience with Sytner Warwick BMW was a positive one. We truly appreciate your support and look forward to assisting you again in the future. Kind regards, Sytner Warwick BMW Team
Visited recenyky regTding looking for a…
Visited recenyky regTding looking for a new car and Frankie and Sam from BMW warwick could not jVe been more helpful throughout the whole process. Picke up my new car a week later and very impressed.
10 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear Andy, Thank you very much for your kind words and the fantastic five-star review. We are delighted to hear that Frankie and Sam were so helpful during your recent visit to Sytner Warwick BMW. It’s wonderful to know you are impressed with your new car and that the whole process went smoothly for you. We truly appreciate your support and hope you continue to enjoy driving your new BMW for many miles to come. Best wishes from the team at Sytner Warwick BMW.
No faults
The customer experience was really pleasant. Drinks and seating area was plentiful and comfortable. The staff were helpful and informative.
Within the seating area, I would have enjoyed interactive screens where I could spec and build my next M car.
12 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear Matt, thank you for your kind words and for sharing your experience at Sytner Warwick BMW. We’re delighted to hear you found our seating area comfortable and enjoyed the refreshments provided. It’s wonderful to know our team were helpful and informative during your visit. We appreciate your suggestion regarding interactive screens for spec’ing and building your next M car. Your feedback is invaluable to us, and we hope to welcome you back soon for another enjoyable experience. Kind regards, Sytner Warwick BMW.
Great Visit
Many thanks to the dealership for a quick turnaround with my vehicle R777 CRN, great workmanship as always. A special mention for Nick Harrington who also gave me great advice and help with another vehicle which is now booked in at the end of the month.
Top class!!
9 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear Roger, thank you ever so much for your wonderful review. We’re delighted to hear that you are pleased with the swift turnaround and high-quality workmanship on your vehicle. It’s fantastic to know that Nick Harrington was able to provide you with valuable advice and assistance, making your experience that much better. Your kind words mean a great deal to the entire team here at Sytner Warwick BMW. We look forward to welcoming you back again soon. Cheers!
Major service
Took the car in the afternoon before it was due and work commenced that afternoon
The car was ready by midday the next day and I had received video updates on work done
Picked car up and all good apart from my request to insert the new air freshener and dispose of the old. The new one was left in its box on the passenger seat.
Apart from that minor issue everything was very good
13 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear Jay, thank you for your thoughtful review and for choosing Sytner Warwick BMW. We’re pleased to hear that your car was ready promptly and that the video updates were helpful. We do apologise that your air freshener request was not fully attended to and appreciate you bringing this to our attention. Your kind comments about the overall service mean a great deal to us. We look forward to welcoming you back in the future and ensuring an even better experience.
Good people
Good reception, clear understanding of the work involved, and a recoginition that although the car is 13 years old it is cherished and maintained as a long term classic Mini
13 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear Martin, Thank you for taking the time to share your thoughts. We’re delighted to hear you appreciated the clear communication and understanding of the work involved. It’s wonderful to know your cherished classic Mini is in such careful hands and valued for its enduring quality. We truly admire your dedication to maintaining such a long-term classic, and it’s a pleasure to support you in that journey. We look forward to assisting you again in the future. Best regards, Sytner Warwick BMW Team
I like the show you by video exact…
I like the show you by video exact things on your vehicle and the condition of your parts and any wear or tear
13 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear Terry, Thank you for your kind words and for taking the time to share your experience with us. We are delighted to hear that you appreciate the detailed vehicle video and the clear explanation regarding the condition of your parts, including any wear and tear. Providing transparency and keeping our customers well-informed is very important to us. Your feedback means a great deal and encourages our team to maintain the highest standards of service. We look forward to welcoming you back to Sytner Warwick BMW in the future. Best regards, The Sytner Warwick BMW Team
Very friendly.
Very friendly, understood what I was after listened to what I wanted, and lots of support by both the sales and management team.
Thank you to Dave and Ian in the purchase of my new car I love it.
Karen Waldron
7 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear Karen, Thank you very much for your lovely review. We are delighted to hear that Dave, Ian, and the entire team provided such friendly and attentive service throughout your purchase. It’s wonderful to know you love your new car and that we were able to understand exactly what you were after. Your kind words mean a great deal to us all. We wish you many enjoyable journeys ahead in your BMW and look forward to welcoming you again in the future. Best wishes, Sytner Warwick BMW Team
Friendly staff
Friendly staff, welcoming , car repaired within timescale set out
8 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear Kath, Thank you very much for your kind words. We are delighted to hear that you found our staff friendly and welcoming, and that your car was repaired within the agreed timescale. It is always our aim to provide excellent service and ensure a smooth experience for all our customers. Your positive feedback is greatly appreciated and motivates us to maintain these high standards. We look forward to welcoming you back to Sytner Warwick BMW in the future. Best regards, The Sytner Warwick BMW Team
You Keep messaging me
You Keep messaging me , I’ve had enough of it! Stop messaging me!!! My car hasn’t even been booked in with you!
8 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear C Rowley, We are truly sorry to hear that our messages have caused you distress. It was never our intention to inconvenience you or make you feel harassed. Your feedback is important to us, and we sincerely apologise for any upset this has caused. Please be assured that we respect your wishes and will take your concerns seriously. Thank you for bringing this to our attention, and we apologise once again for any frustration experienced. Kind regards, Sytner Warwick BMW
Great customer service always a…
Great customer service always a pleasure, very professional business.
29 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear Ian, thank you ever so much for your kind words and positive feedback. We’re delighted to hear that our customer service consistently met your expectations and that your experiences with us have been a pleasure. It means a great deal to the entire team at Sytner Warwick BMW to be recognised for our professionalism. Your support is truly appreciated, and we look forward to welcoming you back in the future. Thanks again for choosing us. Warm regards.
Super service
Made the service process straightforward and simple. Lovely staff, super helpful. They looked after me whilst I waited for my car, and I enjoyed joining in with chocolate Fridays.
2 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear Dave, thank you ever so much for your kind words and fantastic review. We’re delighted to hear that the service process was straightforward and that our team made you feel well looked after during your visit. It’s great to know you enjoyed joining in with our Chocolate Fridays; we believe small touches like these make all the difference. Your support means a great deal to us, and we very much look forward to welcoming you back to Sytner Warwick BMW in the future.
You May Have Won me Back ?
The service received on my visit won me back from a poor experience only a week before how ever there is still alack of eye contact and recognition from the team as a whole.
1 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear Stephen, thank you for your feedback and for giving us another opportunity to assist you. We are pleased to hear that your recent visit improved your experience with us. However, we sincerely apologise that the level of eye contact and recognition you received did not meet your expectations. Your comments are important, and we appreciate you bringing this to our attention. We hope to continue providing you with a better experience in the future. Kind regards, Sytner Warwick BMW.
I have had consistently good service…
I have had consistently good service from BMW Sytner at Warwick, with very good support from everyone in the service team. The automated telephone system needs a bit of work but as soon as you interact with a person in the team they are great. Thanks for the help.
29 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Thank you very much for your kind words and positive feedback. We are delighted to hear that you have consistently received excellent service from our team at Sytner Warwick BMW. It’s wonderful to know our staff have been supportive and helpful during your visits. We appreciate your honesty regarding the automated telephone system and are grateful for your understanding. Your continued custom means a great deal to us, and we look forward to assisting you again in the future. Many thanks once more.
Sytner Warwick BMW have been excellent…
Sytner Warwick BMW have been excellent in every way particularly as they were servicing our Mini. Special mention must go to Ebony for her exceptional help and support keeping us informed throughout.
14 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear Ian, Thank you very much for your wonderful feedback. We are delighted to hear that you found our service excellent and that Ebony provided exceptional help and support throughout the process. It is always our aim to keep customers fully informed and at ease, especially when looking after your Mini. Your kind words are greatly appreciated and will be shared with the team. We look forward to welcoming you back to Sytner Warwick BMW in the future. Best regards, Sytner Warwick BMW Team
Thanks to Ronan
Thanks to Ronan, Everything was quick and efficient and he was very polite.
25 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear Phil, Thank you very much for sharing your kind words regarding your experience with Ronan at Sytner Warwick BMW. We are delighted to hear that everything was handled quickly and efficiently, and that Ronan’s polite manner made a positive impression. Customer satisfaction is very important to us, and it’s wonderful to know our team met your expectations. We truly appreciate your feedback and hope to welcome you back in the future for any of your motoring needs. Kind regards, Sytner Warwick BMW
Damage and denial
Dropped my 2024 X3M40i in for a service a few weeks ago and left it with them , imagine my delight to collect it the next day and see they had damaged my rear alloy wheel, hadn’t thought to report it just logged it on a service sheet , I had to take the service advisor out with me to check it and found new damage , the wheel rim was gouged over approx 6 inches , metal flakes were still hanging off the wheel, this was witnessed by the service advisor
This was on the Saturday and the service manager called me on the Monday , the only credit ( at that stage) I would give is that he didn’t argue against the fact that they were responsible
They then though thought I would be happy with the wheel being refurbed , considering the cars age , Mileage and value along with the fact that it wasn’t a refurbed wheel when it was left with them I declined this offer and told them I wanted the wheel replaced with a new one , after back and forth they reluctantly agreed
Not sure why anyone would expect anything less as I’m not gaining anything other than being put back in the position I was in before dropping it off with them just with added inconvenience and stress
The first date that I was given for the wheel arriving and the call never materialised so had to chase where I was, I was then given a new date of arrival and another promised fitment date , these dates came and went before I had to chase again as no communication came from them
Finally got a date through , I was though apprehensive of my car going back to them after what had happened previously so I requested on an email to the service manager that the car be checked over on arrival so we would all be happy that the car had no damage before starting work on it , this in my eyes covered both parties
Took the car in , wheel was changed , went to check and then saw damage to a different wheel , I think the phrase is speechless , attitudes changed then and I was told that this damage was there on arrival , so if it was existing then why after I had specifically sent an email asking for the car to be checked for the sole reason to avoid this situation wasn’t it raised to me beforehand , this question is still being totally ignored by this dealership
I have to be honest I even doubted myself as to if I could have done it which now annoys me because I know I didn’t , it’s also worth noting that this damage wasn’t there 2 weeks earlier when they damaged the other wheel as it would have been logged by them like the other was , I also checked all the wheels for obvious reasons , so in the time it left them undamaged I covered 73 miles before it was back in with them , prior to this I have covered thousands of miles and somehow got by without damaging my wheels
I’m convinced that they know it wasn’t damaged on arrival but have decided that denial is now the best option because it is the second time and it is actually embarrassing for them which I find disgusting, I actually would have had more respect for them if they had engaged with me and just gone through logical dialogue but the attitude they have shown is nothing short of a disgrace
Escalation to head of business there Andy Clements has been completely ignored despite calling and 2 emails sent so must say to him and his service Manager great work guys let’s see where it ends up
23 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear NM, we are truly sorry to read about your disappointing experience with the service of your 2024 X3M40i. It is regrettable that the issues you raised were not handled with the care and communication you rightfully expected. We appreciate your detailed feedback and understand your frustration regarding the damage and subsequent lack of engagement. Your concerns are taken seriously, and we apologise for the inconvenience and distress caused during this process.
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