Many thanks to the dealership for a quick turnaround with my vehicle R777 CRN, great workmanship as always. A special mention for Nick Harrington who also gave me great advice and help with another v... Voir plus
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Visited recenyky regTding looking for a new car and Frankie and Sam from BMW warwick could not jVe been more helpful throughout the whole process. Picke up my new car a week later and very impressed.... Voir plus
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Took the car in the afternoon before it was due and work commenced that afternoon The car was ready by midday the next day and I had received video updates on work done Picked car up and all good... Voir plus
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Great service from Dave who is part of the sales team, helping us throughout the process of getting a new BMW. Really fast process, and overall had a positive experience with Sytner Warwick BMW.
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À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Fusiliers Way, CV34 8DD, Warwick, England, Royaume-Uni
- 01926333888
4,3
Excellent
298 avis
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Fantastic - friendly and efficient service
Tom and the service team did an excellent job as always. Very flexible & efficient, and always prepared to go the extra mile. Communication was great, and the vehicle health check identified a couple of minor issues which they were able to sort whilst doing the service. Very impressed 5*
23 septembre 2026
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Réponse de Sytner Group - Sytner Warwick BMW
Dear Steven, Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that Tom and the team provided flexible and efficient service, going the extra mile to ensure everything was in order. It’s great that the communication met your expectations and that the vehicle health check helped identify and resolve minor issues promptly. Your continued trust and positive feedback mean a great deal to us. We look forward to assisting you again in the future. Kind regards, Sytner Warwick BMW Team
Treated very well by everyone at Sytner…
Treated very well by everyone at Sytner Warwick, all staff pleasant and helpful.
Stuart Hodgson couldn’t have done more to make our buying journey a pleasant one.
17 septembre 2026
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Réponse de Sytner Group - Sytner Warwick BMW
Thank you very much for your kind words, Katyperryfanxoxo xo. We are delighted to hear that you felt well looked after by everyone at Sytner Warwick and that Stuart Hodgson was able to make your buying experience enjoyable. Our team always strives to provide the best possible service, and it’s wonderful to know this was reflected during your visit. We truly appreciate your positive feedback and hope you continue to enjoy your new BMW for many miles to come.
Fabulous service great car
Fabulous service great car, they have gone the extra mile 😀
12 septembre 2026
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Réponse de Sytner Group - Sytner Warwick BMW
Dear Jo, Thank you ever so much for your wonderful review. We are absolutely delighted to hear that you had a fabulous experience and that you are pleased with your new car. It’s always our aim to go the extra mile for our customers, so your kind words truly mean a great deal to the entire team here at Sytner Warwick BMW. We hope you continue to enjoy your vehicle and look forward to welcoming you back in the future. Best wishes, The Sytner Warwick BMW Team
excellent advice
excellent advice, communication and service throughout the process. all staff were excellent especially Freya Smith who was my primary contact
16 septembre 2026
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Réponse de Sytner Group - Sytner Warwick BMW
Dear Gordon, Thank you very much for your kind words and for taking the time to share your experience with Sytner Warwick BMW. We are delighted to hear that you received excellent advice, communication, and service throughout the process. Freya Smith will be pleased to know she made a positive impression as your primary contact. It means a great deal to us that all our staff provided you with a consistently high standard of service. We truly appreciate your recommendation and support. Kind regards, Sytner Warwick BMW Team
Really poor aftersales
Buying a bmw i was expecting high standards of service and aftercare. Purchased a 2 series and had no inital issues but within 4 month of having the car was told it required a major service (£600) . Advised by Warwick branch that service wasnt due at time of purchase so hadnt been carried out. Service times are only an indication i.e 12 months/10,000 miles but are based on driver usage. Put in complaint to original sales man and appeared to use tactic of slow response - dragged over weeks. Got passed to head of sales and still no satisfaction. Complaint now passed to Ombudsman and BMW direct - awaiting decision. Great at presales but aftercare is really poor.
Thank you for the response below hoping this matter is settled quickly. I emailed the general manager regarding the car not having run flat tyres as advertised and also noted on sales inspection report. I had a flat tyre and halfords spotted the error. I emailed the general sales manager 3rd Aug & 8th Sept and still no reply could you chase up please.
16 septembre 2026
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Réponse de Sytner Group - Sytner Warwick BMW
Dear Mr Dillon, We are genuinely sorry to hear about your disappointment regarding the aftercare of your 2 Series. It is certainly not the experience we aim to provide, as we strive to uphold high standards throughout the entire customer journey. We appreciate your feedback and understand your concerns about the service intervals and communication. Please be assured your comments have been noted, and we hope that a satisfactory resolution will be reached soon. Kind regards, Sytner Warwick BMW Team
Everyone very helpful and car ready on…
Everyone very helpful and car ready on time
7 septembre 2026
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Réponse de Sytner Group - Sytner Warwick BMW
Dear Alan, Thank you very much for your kind words. We’re delighted to hear that you found our team helpful and that your car was ready on time. It’s always our aim to provide a smooth and efficient service, so your positive feedback means a great deal to us. Should you require any further assistance in the future, please do not hesitate to get in touch. We truly appreciate your support and look forward to welcoming you back to Sytner Warwick BMW. Kind regards, The Sytner Warwick BMW Team
It was ok we had to wait over 4 hrs for…
It was ok we had to wait over 4 hrs for an mot when we were told it will take 2-3 hrs.. we were waiting in the showroom and walked about looking at the cars, we couldn’t fault the fact that we were offered drinks and all the staff were very friendly but just found the wait a bit too long.
7 septembre 2026
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Réponse de Sytner Group - Sytner Warwick BMW
Dear Joy, thank you for sharing your feedback. We sincerely apologise for the extended wait time during your MOT, as we appreciate how valuable your time is. It is good to hear that you found the showroom environment pleasant and that you appreciated being offered refreshments. We always aim to provide a comfortable experience for our customers, though we understand that waiting longer than expected can be frustrating. Your comments are truly valued, and we hope to welcome you again under better circumstances.
Really happy with my experience at BMW…
Really happy with my experience at BMW Warwick. Sean was so friendly, helpful and professional from start to finish, and made the whole process really straightforward
2 septembre 2026
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Réponse de Sytner Group - Sytner Warwick BMW
Dear Caitlin, thank you very much for your kind words and for taking the time to share your experience at BMW Warwick. We are delighted to hear that Sean provided friendly, helpful, and professional service throughout your visit. It’s wonderful to know the process was straightforward and enjoyable for you. Your feedback is greatly appreciated and truly motivates our team to continue delivering excellent customer care. We look forward to welcoming you back in the future. Warm regards from all of us at Sytner Warwick BMW.
Impossible to get hold of the service department
At my nearest BMW dealership in Warwick the staff are generally very helpful once you are talking to the right person.
The problem part is getting hold of them for service-related queries. If you're at the dealership it's fine. Otherwise, when contacting the service area because you can't just book what you need online for some reason then you bump up against a defensive wall which is very effective at keeping you out. You get the choice of a call-back (at a time that suits them, not you) via SMS, WhatsApp or phone. I opted for phone since I needed to discuss something. Some while later my phone rang with their number, and rang off again in about a second. At that point I realised that I was now unlikely to get the call-back that I had requested.
I then tried to get through on one of the other channels which is answered by a human - the car sales lines. The person who answered didn't seem surprised about why I was calling them and asking to be put through to another area. He then transferred my call to a queue which just rang and rang and wasn't answered.
How on earth is one supposed to get hold of the relevant service person given that arrangement? I give up.
4 septembre 2026
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Réponse de Sytner Group - Sytner Warwick BMW
Dear Nicholas, thank you for sharing your experience. We sincerely apologise for the difficulties you’ve encountered when trying to contact our service team. We appreciate your patience and understand how frustrating it must be when communication channels are not straightforward. Your feedback is important and helps highlight areas needing improvement. We hope future interactions will be smoother, allowing you the service and support you expect from us. Thank you again for your honest comments.
Service was done quickly and…
Service was done quickly and efficiently thanks to the service desk and Cameron
1 septembre 2026
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Réponse de Sytner Group - Sytner Warwick BMW
Dear Mark, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that the service was carried out quickly and efficiently. Cameron and the service desk team will be pleased to know their efforts are appreciated. It’s always our aim to provide a smooth and positive experience for all our customers. We look forward to welcoming you back to Sytner Warwick BMW in the future. Best regards, The Sytner Warwick BMW Team
I had a polished welcome by reception…
I had a polished welcome by reception who clearly knew about my walk in appointment.It was carefully explained how the walk in appointment would work by Hollis who was also welcoming whilst maintaining a polished professional attitude.
I enjoyed the video that was presented, it confirmed my confidence on how my vehicle was checked.
A very positive visit which I will pass on to colleagues.
Thank-you Sytner Warwick 🤩🤩
28 août 2026
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Réponse de Sytner Group - Sytner Warwick BMW
Dear Helen, Thank you ever so much for your kind words and taking the time to share your positive experience at Sytner Warwick BMW. We are delighted to hear that Hollis and the team provided a welcoming and professional service, and that the video helped reinforce your confidence in how your vehicle was checked. Your recommendation means a great deal to us. We look forward to continuing to provide excellent service to you and your colleagues in the future. Kind regards, The Sytner Warwick BMW Team
Great service experience
I had a great experience with this Sytner car shop. My parking sensor malfunctioned, and the did not charge me before they could find a reason. That required an order of a new one from Germany as I have an individual colour. But everything was arranged in the best way and some other issues were fixed as well under the guarantee. Cameron did a great job organising everything on short notice and I will definitely trust any future issues to him as well
26 août 2026
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Réponse de Sytner Group - Sytner Warwick BMW
Dear Nazar, Thank you very much for your kind words and for sharing your positive experience with us at Sytner Warwick BMW. We’re pleased to hear that Cameron was able to assist you so efficiently and that the parking sensor replacement and additional repairs under guarantee met your expectations. It’s great to know that you felt well supported throughout the process, especially with the bespoke colour part being sourced from Germany. We truly appreciate your trust and look forward to helping you in the future. Best regards, Sytner Warwick BMW Team
Hate trying to phone in but great once you are there !
Nick was great as always
25 août 2026
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Réponse de Sytner Group - Sytner Warwick BMW
Thank you, GQUINN, for your kind words. We are delighted to hear that Nick consistently provides a great experience for you. It’s always a pleasure to know our team members are making such a positive impression. Your continued support means a lot to us, and we look forward to welcoming you back to Sytner Warwick BMW whenever you need. Please do not hesitate to reach out if there is ever anything we can assist with in the future. Thank you once again for your lovely review.
Having booked my service while I waited…
Having booked my service while I waited and complementary clean online as requested, on arrival the person I had been allocated to could not be found. I was quickly reassign to someone elses which was good but they seemed unaware that I had booked everything online asking all tge questions I had previously answered online. The particular concern was that I had arranged to wait. From a telephone call the previous evening I asked if all the work could be completed while I waited and was told it would not be a problem and given the impression it would be a couple of hours.
Although additional work was required, having already waited 3 hours, I declined and arrange another day for the work but still took another 3/4 of an hour before I could leave. If it had been made clear that it would take at least 4 hours, I could have made alternative arrangements.
All staff were very polite and helpful.
I have been told the additional work will take about 1 1/2 hours so I will hope that to be true.
24 août 2026
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Réponse de Sytner Group - Sytner Warwick BMW
Dear Mr Petty, Thank you for your feedback. We apologise for the confusion on arrival and any inconvenience caused by the unexpected waiting time. We appreciate your understanding regarding the additional work required and are pleased to hear that our staff were polite and helpful throughout your visit. Your comments are valued, and we hope the next service appointment meets your expectations fully. Please do not hesitate to get in touch should you have any further concerns. Kind regards, Sytner Warwick BMW
The staff were very professional
The staff were very professional, from the friendly welcome from Becky, to striking a deal with Jack and Joe. This is my forth Mini from this garage, and there is a reason I travel to get to this garage.
Great customer service is paramount.
17 août 2026
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Réponse de Sytner Group - Sytner Warwick BMW
Dear Dan, Thank you ever so much for your wonderful review. We are delighted to hear that Becky, Jack and Joe provided you with such professional and friendly service throughout your visits. It means a great deal to us that you have chosen Sytner Warwick BMW for your fourth Mini, and we truly appreciate your loyalty in travelling to us. Your kind words about our customer service are greatly valued by the whole team. We look forward to welcoming you back again soon. Best wishes, The Sytner Warwick BMW Team
Staff were helpful and friendly
Staff were helpful and friendly. Video they posted of the MOT showed the attention they give to the car. Would recommend.
19 août 2026
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Réponse de Sytner Group - Sytner Warwick BMW
Dear Ian, Thank you very much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that you found our staff helpful and friendly, and that you appreciated the detailed MOT video we shared. It’s our aim to provide exceptional care and attention to every vehicle, and your recommendation means a great deal to us. We look forward to welcoming you back to Sytner Warwick BMW in the future. Best wishes, The Sytner Warwick BMW Team
A great experience from drop off to collection
From the moment you arrive you are in the hands of a friendly and efficient team. The proposed work is fully explained and costed, and progress is tracked and updates given. We were greeted and passed on to Cameron who gave excellent service and information.
The beautiful air conditioned showroom with complimentary refreshments is appreciated by anyone waiting or conducting business.
13 août 2026
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Réponse de Sytner Group - Sytner Warwick BMW
Dear Nigel, Thank you for your kind words and taking the time to share your experience at Sytner Warwick BMW. We are delighted to hear that Cameron and the team provided friendly, efficient service and kept you well informed throughout. It’s great to know you appreciated our air-conditioned showroom and complimentary refreshments. Your positive feedback means a great deal to us, and we look forward to welcoming you back in the future. Warm regards, Sytner Warwick BMW Team
Disappointed (again)
I was disappointed with the service I received. I was allocated a van as a loan car (this was changed), my 'on line' check in hadn't worked, I felt abandoned during the collection process, and I was charged twice for the work that was done.
13 août 2026
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Réponse de Sytner Group - Sytner Warwick BMW
Dear Mr Bedford, We are genuinely sorry to hear about the disappointing experience you had with our service. It is certainly not the standard we aim to provide. We apologise for the confusion regarding the loan van, the difficulties with the online check-in, and any feelings of being unsupported during collection. Additionally, we regret the inconvenience caused by the double charge. Your feedback is important to us, and we appreciate you bringing these issues to our attention. Kind regards, Sytner Warwick BMW
We went into Warwick looking a car
We went into Warwick looking a car. We explained to Sean what we need. He offered us all the choices and searched for a car to our requirement. we felt listened to and had excellent customer service.
26 juillet 2026
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Réponse de Sytner Group - Sytner Warwick BMW
Dear Joginder, Thank you very much for your kind words and for taking the time to share your experience at Sytner Warwick BMW. We are delighted to hear that Sean was able to listen carefully to your requirements and offer suitable options to help you find the perfect car. Providing excellent customer service is very important to us, and it’s wonderful to know you felt valued throughout your visit. We truly appreciate your feedback and look forward to welcoming you again in the future.
Max and Paolo gave great service when…
Max and Paolo gave great service when buying my new car. They were friendly and had great knowledge. Thank you both!
5 août 2026
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Réponse de Sytner Group - Sytner Warwick BMW
Dear Margot, Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Max and Paolo provided you with friendly and knowledgeable service when purchasing your new car. It’s always our aim to ensure every customer feels valued and supported throughout their journey. Your positive feedback is truly appreciated, and we hope you enjoy every moment with your new vehicle. Thank you once again for choosing Sytner Warwick BMW.
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