Many thanks to the dealership for a quick turnaround with my vehicle R777 CRN, great workmanship as always. A special mention for Nick Harrington who also gave me great advice and help with another v... Voir plus
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Lisez les avis des autres
Visited recenyky regTding looking for a new car and Frankie and Sam from BMW warwick could not jVe been more helpful throughout the whole process. Picke up my new car a week later and very impressed.... Voir plus
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Took the car in the afternoon before it was due and work commenced that afternoon The car was ready by midday the next day and I had received video updates on work done Picked car up and all good... Voir plus
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The customer experience was really pleasant. Drinks and seating area was plentiful and comfortable. The staff were helpful and informative. Within the seating area, I would have enjoyed interac... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Fusiliers Way, CV34 8DD, Warwick, England, Royaume-Uni
- 01926333888
4,3
Excellent
298 avis
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Excellent service yet again
Excellent service yet again. My tyres were dirty from country lane driving, and the car came back cleaned and the tyres blacked. Thanks to technicians and Hollis.
10 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear Peter, Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that you were pleased with the service and that your car was returned to you looking immaculate, especially after some country lane driving. Hollis and the technicians will be thrilled to know their efforts are appreciated. It’s always a pleasure to provide excellent care for your vehicle. We look forward to welcoming you back to Sytner Warwick BMW in the future. Best regards, The Sytner Warwick BMW Team
Expensive but thorough
I didn't really like the booking system with WhatsApp, prefer talking to a person,i think the initial £150 just to investigate the problem is very expensive,the technician drove my car next to me and seemed to know the problem immediately, after a few hours I had a vehicle health check video sent to me and the problem highlighted,and new tyres required, after a call about the tyres I did get a discount on the tyres and £40 off the initial investigation price which I appreciated. I appreciate when you purchase a premium car you pay premium prices,but sytners to try and push to pay their prices.
23 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear Andrew, thank you for sharing your feedback. We apologise if the WhatsApp booking system was not to your preference and understand the value of speaking directly to a person. We appreciate your comments regarding the initial investigation fee and are pleased you found the vehicle health check video helpful. It’s good to hear you were satisfied with the discount offered on the tyres and investigation price. We recognise that owning a premium car often involves premium costs and appreciate your honest thoughts.
Excellent Service
Booking time was honoured, work carried out efficiently and in a timely manor. Communication throughout the day was good, Ronan was professional, friendly and informative. Price for work was more than acceptable.
Car cleaning and wash were of a very high standard.
1 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear Tillerman, Thank you very much for your kind words and for taking the time to share your experience with Sytner Warwick BMW. We are delighted to hear that the booking was honoured promptly and that Ronan provided professional and friendly service throughout. It’s wonderful to know you found the communication clear and the pricing acceptable. We also appreciate your positive comments regarding the high standard of the car cleaning and wash. Your feedback is truly valued and much appreciated. Kind regards, Sytner Warwick BMW Team
Réponse de Sytner Group - Sytner Warwick BMW
Dear Chris, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Warwick BMW. We are delighted to hear that you appreciated our consistent communication throughout your visit. Ensuring our customers feel informed and supported is something we take great pride in. Your feedback is truly valued, and it motivates us to maintain the highest standards. We look forward to welcoming you back in the future. Best wishes, The Sytner Warwick BMW Team
Very good service from reception, service adviser and workshop
Sytner seem to have cut back on labour recently; they always used to call to confirm the day before, and there was someone outside to meet on arrival. However, none of these things affect the basic service with service advisers and reception, both of which remain good. Also the service was carried out very efficiently, with all questions answered and the car available and clean well before promised time.
1 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear Anthony, thank you for your thoughtful feedback. We appreciate your kind words regarding our service advisers and reception team, and are pleased to hear that your service was carried out efficiently with all your questions answered. We understand your observations about the changes in our appointment confirmation and greeting procedures. Your comments are valuable to us, and we are grateful for your continued support. We look forward to welcoming you back to Sytner Warwick BMW in the future.
All of the team were very helpful
All of the team were very helpful, professional and understood my needs.
31 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear Deb, Thank you ever so much for your kind words. We are delighted to hear that our team were helpful, professional, and attentive to your needs. It is always our aim to provide a seamless and enjoyable experience for all our customers. Your feedback truly means a great deal to us and encourages the entire team to continue delivering the highest standard of service. We look forward to welcoming you back to Sytner Warwick BMW in the future. Best wishes, The Sytner Warwick BMW Team
Scope for improvement?
Initial problems with making the service booking, unable to book via the app or through the garage’s website. Made the booking through bmw nationwide (?) service centre. Agreed date, time (11:00), and price. Two days before the service received a text asking me to confirm booking/check in at 8:15. Queried this with the garage, but no adequate response. Emailed the garage about the absence of any meaningful response - no reply as yet. Dropped car off at 11:00. Received a link from the garage which monitored the progress of the service. This informed me that the car would be ready at 12:30. In reality the car was ready to be returned at 13:30. When you are waiting in the vicinity for the work to be completed these projected timings are quite important; and, therefore, the extra hour wait was not particularly welcome.
31 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear Rhed, thank you for sharing your experience. We apologise for the difficulties you encountered when booking your service and for the lack of clear communication regarding the change in check-in time. We also appreciate your feedback about the delay in completing the work and understand how important accurate timing is when waiting nearby. Your comments are valuable to us, and we regret any inconvenience caused during your visit to Sytner Warwick BMW.
Good Communication and serice.
28 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear Keith, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you found our communication clear and our service to be of a high standard. It is always our aim to provide a positive experience for all our customers, and your feedback is greatly appreciated. We look forward to welcoming you back to Sytner Warwick BMW in the future. Best wishes, The Sytner Warwick BMW Team
Réponse de Sytner Group - Sytner Warwick BMW
Dear Michael, Thank you very much for your kind words and for taking the time to share your experience with Sytner Warwick BMW. We are delighted to hear that you appreciated our customer service and found the health video helpful. It is always our aim to provide a welcoming and informative environment for all our customers. Your feedback is greatly valued and encourages us to maintain the high standards we strive for. We look forward to welcoming you back in the future. Best regards, The Sytner Warwick BMW Team
Went for bike promotion weekend
Went for bike promotion weekend. Really well looked after and could not fault premises or workforce. All well informed easy to approach and willing to help
21 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear Sharron, Thank you very much for your kind words and for taking the time to share your experience during our bike promotion weekend. We are delighted to hear that you felt well looked after and found our premises and team to be approachable, knowledgeable, and helpful. It is always our aim to provide excellent service in a welcoming environment. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to all of us here at Sytner Warwick BMW. Kind regards, The Sytner Warwick BMW Team
A massive thank you to all the staff …
A massive thank you to all the staff at BMW Warwick for looking after all the bikers on Saturday 21st. And riding over to revs and treating us to brunch.
Fantastic day out for everyone involved
21 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Thank you so much, Bosco, for your kind words and for taking the time to share your experience. We’re delighted to hear that you and all the bikers enjoyed the day at BMW Warwick and the ride over for brunch. It was a pleasure to host such a fantastic event, and we’re thrilled it was a memorable occasion for everyone involved. Your support means a great deal to us, and we look forward to welcoming you back again soon. Safe riding!
I was made to feel welcome by the ladies on the reception and I was advised who my contact would be. I was offered a seat and refreshments whilst they made contact with my technician
I was made to feel welcome and to be part of the experience
25 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear Michael, Thank you very much for your kind words. We are delighted to hear that you felt so welcome and truly part of the experience at Sytner Warwick BMW. Creating a warm and inclusive atmosphere for our customers is something we take great pride in. Your feedback is greatly appreciated and serves as a wonderful encouragement to our team. We look forward to welcoming you back in the future and hope every visit continues to be just as positive. Best wishes, The Sytner Warwick BMW Team
Réponse de Sytner Group - Sytner Warwick BMW
Dear Tim, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We’re delighted to hear that you received great service, especially from Dan. It’s always wonderful to know our team’s efforts are appreciated. Your feedback means a lot to us and encourages us to continue providing the best possible experience for all our customers. We look forward to welcoming you back to Sytner Warwick BMW in the future. Best regards, The Sytner Warwick BMW Team
Overall a very good experience with Sytner.
Overall a very good experience with Sytner Warwick. I was looked after by Ronan, who was very helpful and kept me updated on the repair. Also (not least) the repair fixed the problem I had with the car, so I am a happy customer!
23 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear John, thank you very much for your kind words and for taking the time to share your experience with Sytner Warwick BMW. We are delighted to hear that Ronan provided helpful and attentive service throughout your repair, and that the issue with your car was successfully resolved. It’s wonderful to know you are a happy customer. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best wishes from the entire team.
Nicholas
Nicholas was very professional and wanted to help me as much as possible .
23 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear Philip, Thank you very much for your kind words. We are delighted to hear that Nicholas provided you with professional and attentive service. It is always our aim to assist our customers as much as possible and ensure a positive experience. Your feedback is greatly appreciated and serves as a wonderful encouragement to the team. We look forward to welcoming you back to Sytner Warwick BMW in the future. Best wishes, The Sytner Warwick BMW Team
As soon as you walk through the main…
As soon as you walk through the main entrance, you are made to feel welcome whilst being escorted to the service department. Everything was explained, and all work was carried out on time.
20 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear Paul, Thank you very much for your kind words and for taking the time to share your experience at Sytner Warwick BMW. We are delighted to hear that you felt welcomed from the moment you entered and that our team provided clear explanations throughout your visit. It is wonderful to know that the work was completed on time and met your expectations. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Kind regards, The Sytner Warwick BMW Team
Réponse de Sytner Group - Sytner Warwick BMW
Dear Brian, Thank you very much for your kind words. We are delighted to hear that George provided a friendly and efficient service while keeping you well informed throughout your experience. It is always our aim to ensure every customer feels valued and supported. Your positive feedback is greatly appreciated and will be shared with George. We look forward to welcoming you back to Sytner Warwick BMW in the future. Best wishes, The Sytner Warwick BMW Team
Over processed/ customer not put first
The process for an mot and service is not customer focussed. It involves too much waiting time and excessive processing by phone, online, at reception and then with someone else. The process at Rybrook was more efficient and personal. One person (who took over at the last stage as the person I was booked with to book in my car was not available) was friendly and quick.
4 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear Jacqueline, thank you for sharing your feedback. We apologise that the MOT and service process did not meet your expectations and that you found it less customer focused compared to your experience at Rybrook. We appreciate your kind words about the friendly and efficient assistance you received towards the end of your visit. Your comments are valuable to us, and we will take them into consideration to improve the overall experience for our customers. Kind regards, Sytner Warwick BMW.
Starter motor recall
The work was well organised and carried out in timely manner
12 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear J Mileto, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that the work was well organised and completed in a timely manner. It is always our aim to provide a smooth and efficient service for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our team. We look forward to welcoming you back to Sytner Warwick BMW in the future. Kind regards, The Sytner Warwick BMW Team
Excellent Customer Service.
I'm always made to feel welcome and my custom highly valued. My car was serviced within the estimated time and returned to me in pristine condition. The only small problem was that I had booked the service by phone and was given a 9:00am booking on a Saturday morning. The previous day I received a text message telling me to be there at 8:00pm. No problem, except that the dealership doesn't open until 8:30am on a Saturday. It being a frosty morning I had a cold wait until the doors finally opened. Your staff kindly agreed to reduce my invoice for the inconvenience so I am still going to give 5 stars in my review.
14 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear Ian, thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear you felt welcome and valued, and that your car was returned in pristine condition. We do apologise for the confusion regarding your booking time and the early wait on a frosty morning. We appreciate your understanding and are grateful for your continued support. We look forward to welcoming you back to Sytner Warwick BMW in the future.
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