"Absolutely phenomenal service from start to finish. My recall work was handled perfectly — everything was arranged in advance, ran exactly on time, and I was kept fully informed at every step. Jay wa... Voir plus
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I collected my new BMW from Sytner BMW Wolverhampton yesterday and couldn’t be happier with the whole experience. Everything went so smoothly, from the paperwork and part-exchange of my old car to c... Voir plus
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I have taken my car in for servicing today as I have been experiencing problems, Aisha was very helpful and made the process super easy and the handover of hire vehicle was quick no issues. Great se... Voir plus
Good, reliable servicing every time I have used Sytner Wolverhampton. The staff are always professional and helpful. The only issue during my visits was with the car wash, particularly the alloy wheel... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Lever Street, WV2 1AD, Wolverhampton, England, Royaume-Uni
- 01902457000
3,9
Bien
268 avis
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Maintenance check and brake fluid service
Work carried out quickly and efficiently.
Staff extremely helpful and pleasant.
21 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear Greta, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Wolverhampton BMW. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Best regards, The Sytner Wolverhampton BMW Team
Great service and staff
From start to finish we have has amazing service. Daniel has been really helpful, kept us updated and we are happy we definitely made the right choice
22 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear Richard, Thank you very much for your kind words and for taking the time to share your experience with us. . Your satisfaction means a great deal to us, and we truly appreciate your recommendation. We look forward to welcoming you back to Sytner Wolverhampton BMW in the future. Best wishes, The Sytner Wolverhampton BMW Team
Rosie an Asset to BMW
Rosie looked after me, made sure everything went smoothly, followed up with a phone call to make sure i was happy. A very lovely young lady, looks amazing, you can tell she demonstrated genuine passion and dedication in her role, she is an asset to BMW.
20 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Thank you very much for your kind words, Kay. We are delighted to hear that Rosie provided such excellent service and made your experience enjoyable. It’s wonderful to know she demonstrated genuine passion and dedication, as well as ensuring everything ran smoothly. We will be sure to pass on your lovely comments to her. Your feedback is greatly appreciated and serves as a great encouragement to the whole team here at Sytner Wolverhampton BMW. Thank you once again for sharing your experience.
Generally bad experience
Dropped the car off at approx 8.15am. Was told I'd be kept up to date on the service and the other works planned, expected car availability between 3pm and 4pm. Updates non existent. Received a call at 4.36pm to say the car was ready. I confirmed i would be there just after 5pm to collect, arrived approx 5.05pm. Kept waiting for 35 mins before I was able to take the car away.
The in cabin rattle I wanted BMW to sort is still there...payed £75 for no change.
Vehicle health check video arrived the next day...
Overall, not the service I was expecting from BMW.
20 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear Adam, We apologise for the delays and lack of updates you experienced during your recent visit. It is disappointing to hear that the in-cabin rattle remains unresolved despite the service. This is not the standard we aim to uphold at Sytner Wolverhampton BMW. We would like to invite you to contact our Customer Service Manager, Sam Keeling, at samuelkeeling@sytner.co.uk to discuss your concerns further and ensure your satisfaction. Kind regards, Sytner Wolverhampton BMW Team
The process was simple and transparent
The process was simple and transparent. Jamie Peverelle was a pleasure to deal with. I got a good price for my existing car which was better than Webuyanycar. Jamie was professional, courteous and communicative throughout the process
7 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear Julie, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Jamie provided a professional, courteous, and communicative service throughout, and that you received a competitive price for your car. It’s wonderful to know the process was simple and transparent for you. Your feedback is greatly appreciated, and we hope to assist you again in the future. Best wishes, The Sytner Wolverhampton BMW Team
The staff knew exactly what the needed…
The staff knew exactly what the needed to do
19 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear Bharat, Thank you very much for your kind words. It is always our aim to provide knowledgeable and efficient service to all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Kind regards, The Sytner Wolverhampton BMW Team
Shocking service and zero aftercare.
Shocking service and zero aftercare. Sytner BMW Wolverhampton.
Major service booked at £570, then hit with another £900 for front discs and pads on the day. Agreed, was promised the car Monday. No update, I had to chase, then told it would be late Tuesday because they “didn’t have the parts”.
Turned up Tuesday, waited almost an hour just to be seen while the receptionist kept apologising and saying she’d chased them. Finally paid over £1,400 and drove away in a car with squealing brakes and vibration at 75–80mph.
Since then, it’s been endless chasing, broken promises of call backs and a service manager who simply doesn’t bother to respond.
For the money they charge, this level of incompetence and contempt for customers is appalling.
28 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear Arfan, we are truly sorry to hear about your disappointing experience at Sytner BMW Wolverhampton. The service and communication you describe fall far short of the standards we strive to uphold. We understand your frustration regarding the delays, additional costs, and lack of aftercare. We would like to invite you to contact our Customer Service Manager, Sam Keeling, at samuelkeeling@sytner.co.uk to discuss your concerns further. Your feedback is important to us, and we hope to address this matter with you directly.
My car went in for a service and MOT
My car went in for a service and MOT - Jay who was my service advisor on the day was amazing, very friendly and very helpful.
24 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear Ella, Thank you for your kind words. Your positive feedback means a great deal to us and to Jay personally. We truly appreciate you taking the time to share your experience and look forward to welcoming you back to Sytner Wolverhampton BMW in the future. Best regards, The Sytner Wolverhampton BMW Team
Attached: Text of the complaint I made today
Attached: Text of the complaint I made today:
I am writing to formally lodge a complaint regarding the service carried out on my vehicle today, April 27th, 2026, at your Sytner Wolverhampton dealership.
Upon collecting my car, I discovered two unacceptable issues that demonstrate a significant lack of professional diligence and quality control:
1. Failure to Reset Service Indicator: Despite the vehicle supposedly undergoing a brake fluid service, the "Brake fluid" notification remains active on the dashboard. This raises serious concerns as to whether the fluid was actually replaced or if the mandatory service protocol was simply ignored.
2. Interior Negligence (OBD/Bonnet Release Cover): I found the protective cover for the diagnostic port/bonnet release area detached and left on the passenger’s floor mat. Leaving the vehicle’s interior in this state, with components exposed and parts lying on the floor, is far below the premium standard expected from a BMW retailer.
As a BMW customer, I expect a high level of precision and care. Consequently, I request:
● Written confirmation and proof that the brake fluid replacement was physically performed.
● An immediate appointment to correctly reset the onboard service computer and properly
reinstall the interior trim.
● An explanation for these oversights and a gesture of goodwill to compensate for the
inconvenience and the time required to rectify your errors.
I have attached photographs documenting the state in which the car was returned to me. I look forward to your immediate response to resolve this matter.
27 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear Ms Tovar Figueroa, We sincerely apologise for the issues you have experienced following your recent visit to Sytner Wolverhampton. Your concerns regarding the brake fluid service and the interior condition are taken very seriously. Our Customer Service Manager Sam Keeling will contact you today to discuss the above items. Kind regards, Chat Shoker. Head of Business
Great experience
Great experience. Ashley Raju was fantastic to deal with from start to finish and went above and beyond to help in finding the right car
26 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Thank you very much for your kind words, Dan. It’s wonderful to know that he went above and beyond to help you find the right car. Your feedback is greatly appreciated and serves as a great encouragement to the whole team here at Sytner Wolverhampton BMW. We hope you continue to enjoy your new vehicle and look forward to welcoming you back in the future.
Would definitely recommend.
We were looked after by a lovely young man, Sam Hole, who was very knowledgeable and really helpful, and gave us great advice about the vehicles we should look at. We never felt rushed, and nothing was too much trouble for him. Excellent customer service, as we previously experienced from BMW Wolverhampton between 2019 and 2023.
26 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear Alan, Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that Sam provided you with knowledgeable and helpful advice, making you feel comfortable throughout your visit. It’s wonderful to know that our commitment to excellent customer service has been consistent over the years. Your continued support means a great deal to us, and we look forward to welcoming you back to BMW Wolverhampton in the future. Best wishes, The Sytner Wolverhampton BMW Team
Empathy and understanding from Service…
Empathy and understanding from Service Dept.
15 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear Michael, Thank you for your kind words.It is always our aim to provide a supportive and reassuring experience for all our customers. Your positive feedback truly means a lot to the team here at Sytner Wolverhampton BMW. We look forward to welcoming you back in the future and continuing to offer the high standard of service you expect. Best regards, Sytner Wolverhampton BMW Team
Rosie was really lovely and very…
Rosie was really lovely and very attentive. She made things far easier by informing us of timings etc...
15 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear Louise, Thank you for your kind words. We are delighted to hear that Rosie provided such attentive and helpful service throughout your experience. It’s wonderful to know that her clear communication made the process easier for you. Your feedback is greatly appreciated and serves as a lovely encouragement to the whole team here at Sytner Wolverhampton BMW. We look forward to welcoming you back in the future. Best wishes, The Sytner Wolverhampton BMW Team
The staff were ready to great me at the…
The staff were ready to great me at the door as soon as I arrived. They were warm and friendly and I was offered to take a seat and have coffee. My courtesy car was waiting for me and paperwork work was completed with efficiency. The whole experience was amazing. Thank you BMW
15 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear Diane, Thank you very much for your kind words and for taking the time to share your experience at Sytner Wolverhampton BMW. It’s wonderful to know the courtesy car and efficient paperwork contributed to a seamless visit. Your feedback means a great deal to us, and we truly appreciate your support. We look forward to welcoming you back in the future. Best wishes, The Sytner Wolverhampton BMW Team
Couldn't fault the service,
Couldn't fault the service,
Explained all the way through and was efficient and well informed .
I like the new layout inside aswell its more relaxed and inviting
15 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear Benjamin, Thank you very much for your kind words and positive feedback. It’s also great to know you appreciate the new layout inside the showroom, designed to create a more relaxed and inviting atmosphere. Your satisfaction means a great deal to us, and we look forward to welcoming you back to Sytner Wolverhampton BMW in the future. Best regards, The Sytner Wolverhampton BMW Team
Really enjoyed my visit to Sytner BMW
Really enjoyed my visit to Sytner BMW, the new showroom is excellent and the staff were great. Big shout out to Christian for taking the time to answer all my questions and for making my visit feel special, above and beyond.
Many thanks
14 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear Ray, Thank you for your kind words and for taking the time to share your experience at Sytner Wolverhampton BMW. We are delighted to hear that you enjoyed the new showroom and that Christian was able to provide such attentive and helpful service. It’s wonderful to know your visit felt special and that we could go above and beyond your expectations. We truly appreciate your feedback and look forward to welcoming you back in the future. Best wishes, The Sytner Wolverhampton BMW Team
Drivers Airbag Recall / Service
Managed to get an appointment to suit me without leaving the vehicle all day.
I was pleased it was completed in the 2hr time slot and washed/ hoovered as well. However upon checking the service report claiming the washers were weak ( no water)! Also indicated the horn was inoperable (horn was working fine)! Drivers airbag was replaced so all good. No video received.
14 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear P K, thank you for your feedback. We apologise for any confusion caused by the service report regarding the washers and horn. It’s good to know the driver’s airbag replacement was successful. We appreciate you taking the time to share your experience and hope to provide an even better service on your next visit. Kind regards, Sytner Wolverhampton BMW.
Jake and Dominic really went the extra…
Jake and Dominic really went the extra mile to get the right deal for me and then followed this up with making sure everything went smoothly on my change over day.
13 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear Chris, Thank you for your kind words. It’s always our aim to provide a seamless and enjoyable experience for our customers, and your feedback is truly appreciated. We hope you continue to enjoy your new BMW and look forward to welcoming you back in the future. Best wishes, The Sytner Wolverhampton BMW Team
Amazing service from the sales team and…
Amazing service from the sales team and especially Ashley. Highly recommended!
4 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear Gareth, Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that Ashley and the sales team provided you with amazing service. Your recommendation means a great deal to us and serves as a wonderful encouragement to the entire team. It was a pleasure assisting you, and we hope you continue to enjoy your BMW. We look forward to welcoming you back in the future. Best wishes, The Sytner Wolverhampton BMW Team
Corner cutting means will go elsewhere in future
Previously booked car service with replacement provided 4 weeks in advance
Showed on day and site had appointment in system
Rebooked for week later with no replacement car and dropped of 9.30?am
Care needed 2 new tires so I had leave my car another day appalling service
Car not cleaned internally will take my business elsewhere in future given your corner cutting in
Not able to spare parts on the same day
Cutting back on car cleaning
2 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear Paul, We apologise for the disappointing experience you have described regarding your recent service appointment. It is certainly not the standard we aim to provide. We would like to invite you to contact our Customer Service Manager, Sam Keeling, at samuelkeeling@sytner.co.uk, so we may discuss your concerns further and better understand how we may assist you. Kind regards, Sytner Wolverhampton BMW
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