"Absolutely phenomenal service from start to finish. My recall work was handled perfectly — everything was arranged in advance, ran exactly on time, and I was kept fully informed at every step. Jay wa... Voir plus
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Lisez les avis des autres
I collected my new BMW from Sytner BMW Wolverhampton yesterday and couldn’t be happier with the whole experience. Everything went so smoothly, from the paperwork and part-exchange of my old car to c... Voir plus
L'entreprise a répondu
I have taken my car in for servicing today as I have been experiencing problems, Aisha was very helpful and made the process super easy and the handover of hire vehicle was quick no issues. Great se... Voir plus
I was surprised a "While U Wait" appointment takes up to 3 hours. My brake fluid service prompted a recall on the starter motor. This was the first I'd heard of it. Work finally done, I got the vehic... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Lever Street, WV2 1AD, Wolverhampton, England, Royaume-Uni
- 01902457000
3,9
Bien
268 avis
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Corner cutting means will go elsewhere in future
Previously booked car service with replacement provided 4 weeks in advance
Showed on day and site had appointment in system
Rebooked for week later with no replacement car and dropped of 9.30?am
Care needed 2 new tires so I had leave my car another day appalling service
Car not cleaned internally will take my business elsewhere in future given your corner cutting in
Not able to spare parts on the same day
Cutting back on car cleaning
2 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear Paul, We apologise for the disappointing experience you have described regarding your recent service appointment. It is certainly not the standard we aim to provide. We would like to invite you to contact our Customer Service Manager, Sam Keeling, at samuelkeeling@sytner.co.uk, so we may discuss your concerns further and better understand how we may assist you. Kind regards, Sytner Wolverhampton BMW
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear Lynn, Thank you for your kind words and for taking the time to leave us a 5-star review. Your positive feedback is greatly appreciated and motivates us to continue delivering the best possible experience. We look forward to welcoming you back in the future. Best wishes, The Sytner Wolverhampton BMW Team
Really good communication and very…
Really good communication and very helpful in keeping us mobile while our car was in the workshop. Thanks
27 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear Dave, Thank you for your kind words. We’re delighted to hear that our communication met your expectations and that we were able to assist in keeping you mobile while your car was in the workshop. It’s always our aim to provide a seamless and supportive experience for our customers. Your feedback is greatly appreciated and motivates us to continue delivering excellent service. We look forward to welcoming you back to Sytner Wolverhampton BMW in the future. Best regards, The Sytner Wolverhampton BMW Team
Amazing customer service
Amazing customer service. Rosie organised an office space to allow me to work while I waited. Unfortunately the original problem couldn’t be resolved and a new issue presented itself, one that I had been unaware of. She liaised with the techs and organised a courtesy car for me while the issue was resolved. Always great service, even when the unexpected presents itself.
19 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear Ian, Thank you very much for your kind words and for recognising Rosie’s efforts. We’re delighted to hear that despite the unexpected issues, you felt well supported and comfortable during your visit. It’s always our aim to provide excellent service and ensure our customers’ needs are met, even when challenges arise. Your feedback is greatly appreciated and motivates the whole team to continue delivering the high standards you experienced. We look forward to welcoming you back in the future. Best regards, Sytner Wolverhampton BMW Team
Review of BMW 3 Series - Purchase
We had an excellent experience purchasing our BMW from James at Sytner Wolverhampton. From start to finish, he was professional, knowledgeable, and genuinely helpful without ever being pushy.
James made the whole process smooth and straightforward. He took the time to clearly explain everything, answered all our questions with confidence, and ensured we were comfortable at every stage. His attention to detail and customer care really stood out, especially during handover, where everything was well-prepared and efficiently handled.
What impressed us most was his approach. He was approachable, honest, and clearly takes pride in delivering a high level of service. It made what can sometimes be a stressful process feel easy and enjoyable.
Overall, a great experience and a credit to Sytner. We would highly recommend James to anyone looking to purchase a BMW.
20 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Thank you, Amrik, for your kind and thoughtful review. We are delighted to hear that James provided such a professional and approachable service throughout your BMW purchase. Your recommendation means a great deal to us, and we’re pleased that James was able to make your experience a memorable one. Kind Regards, Chat Shoker.Head of Business
I always have a wonderful experience at…
I always have a wonderful experience at Synter the staff are amazing
20 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear Jonathan, Thank you ever so much for your kind words. It is truly rewarding to know our staff’s efforts are appreciated. Your continued support means a great deal to us, and we look forward to welcoming you back again soon. Kind Regards, Chat Shoker. Head of Business
It is the warmth
It is the warmth, support, and generosity of employees that cultivate a sense of belonging and make individuals feel genuinely welcome. This human element transcends superficial amenities, creating a lasting impression and fostering positive experiences. The attentiveness and willingness to assist, coupled with acts of generosity, transform a mere transaction into a meaningful interaction, leaving a profound impact on me.
10 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear Milton, Thank you ever so much for your thoughtful and kind words. We are truly delighted to hear that the warmth, support, and generosity of our team made you feel so welcome and valued. It is wonderful to know that these human connections have left a lasting impression and transformed your experience into something meaningful. Your feedback is greatly appreciated and serves as a wonderful reminder of the importance of genuine care in all we do. Kind regards, Sytner Wolverhampton BMW
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear Michelle, Thank you very much for your kind words. We are delighted to hear that Rosie provided you with a friendly, welcoming, and helpful experience. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback is greatly appreciated and will be shared with Rosie and the team. We hope to have the pleasure of assisting you again in the future. Best wishes, The Sytner Wolverhampton BMW Team
Process improvements
The car was not cleaned to good condition when collecting. Plus the process between organising a warranty company to pay BMW on the works carried out was complicated. The transition between the two companies was not clear and felt difficult for the customer as I was having to facilitate conversations between the two, to enable me to get my car back on time. Felt refereeing between the too. Not good experience
10 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear Charan, Thank you for your feedback. We apologise that the car was not cleaned to the standard you expected and that the warranty process caused confusion and inconvenience. We appreciate how frustrating it must have been to manage communications between the two companies. We would like to invite you to contact our Customer Service Manager, Sam Keeling, at samuelkeeling@sytner.co.uk to discuss your experience further. Your satisfaction is important to us, and we value the opportunity to address your concerns. Kind regards, Sytner Wolverhampton BMW
Great service
From reception through to the service team, everyone at Sytner Wolverhampton was welcoming, friendly, and genuinely helpful. I was kept updated throughout the day, and they made sure my X6 was serviced in time for the school pickup. The new showroom looks fantastic; spacious, modern, and even equipped with dedicated desks where I could work on my laptop and take a meeting. A great experience from start to finish.
11 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear Jas, thank you very much for your kind words and for taking the time to share your experience at Sytner Wolverhampton. We’re delighted to hear that our team made you feel welcome and kept you informed throughout the day. It’s wonderful to know you appreciated the new showroom facilities and found the environment conducive to both work and meetings. We truly value your feedback and look forward to welcoming you and your X6 back in the future.
Luke and Jake were brilliant as always
6 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear Mark, Thank you ever so much for your kind words. We’re delighted to hear that Luke and Jake provided you with brilliant service once again. It’s always our aim to ensure every visit is a positive experience, and feedback like yours truly honours the hard work our team puts in. We look forward to welcoming you back to Sytner Wolverhampton BMW in the future. Your continued support means a great deal to us. Best wishes, The Sytner Wolverhampton BMW Team
Great experience with Sytner Wolves
Rosie and Amy, absolutely spot on. Great service and experiencing having my car warranty work completed. Thank you
5 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear Mark, Thank you very much for your kind words. We are delighted to hear that Rosie and Amy provided you with excellent service. It’s always our aim to ensure every customer has a smooth and positive experience, and your feedback truly means a lot to the team. We appreciate you taking the time to share your thoughts and look forward to welcoming you back to Sytner Wolverhampton BMW in the future. Best wishes, The Sytner Wolverhampton BMW Team
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear Wayne, Thank you ever so much for your kind words and for taking the time to leave us a 5-star review. Your feedback truly means a great deal to us, and we look forward to welcoming you back to Sytner Wolverhampton BMW in the future. Best wishes, The Sytner Wolverhampton BMW Team
Outstanding service
Honestly, I can not speak highly enough about the staff in Sytner Wolverhampton. Jack, Mark & especially Jason were literally a pleasure to deal with!
I have recommended friends and family to speak to them too! the car is also amazing and everything i wanted from the service to the vehicle
I also travelled from Wales and can say it was 100% worth it. i will in future get my cars from this dealership
26 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Thank you for your positive review. We’re delighted to hear that our team provided such a positive experience and that you’re thrilled with your new car. It means a great deal to us that you travelled all the way from Wales and found it worthwhile. Your recommendation to friends and family is truly appreciated. We look forward to welcoming you back in the future and hope your vehicle continues to bring you great enjoyment. Kind Regards, Chat Shoker. Head of Business
Can't believe they missed an oil leak…
Can't believe they missed an oil leak on two occasions on a service then a week later when they done a wheel alignment but when mentioned they found excuses after excuses......
25 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear Leeray Brown, We are truly sorry to hear about your disappointing experience with us regarding the missed oil leak and subsequent wheel alignment. This is certainly not the standard of service we aim to provide. We appreciate your feedback and would like to understand more about the situation. We would like to invite you to contact our Customer Service Manager, Sam Keeling, at samuelkeeling@sytner.co.uk, so we can discuss this matter further and address your concerns directly. Kind regards, Sytner Wolverhampton BMW
Consistently excellent service
Consistently excellent service - and I’ve been using this dealership for 20+ years.
19 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear Leanne, Thank you ever so much for your kind words and for being a loyal customer for over 20 years. Your continued support means a great deal to everyone here at Sytner Wolverhampton BMW. Warm regards, The Sytner Wolverhampton BMW Team
A really poor experience from start to finish.
A really poor experience from start to finish. The telephone system was the first challenge, despite navigating all the automated options I was unable to speak to a member of staff for several days to enquire about my pending service. No messages were returned. I arrived promptly at 7.45am on the day of the service for a 8am drop off. I wasn’t able to hand over my car or collect my courtesy car until 8.30. I was one one of only three customers in the showroom and the Team were aware in advance I needed a speedy handover due to another commitment but on the day the service team couldn’t have been less interested or enthusiastic if they had tried; several customers were just left waiting around and wondering what was going on. I was charged £25 for a courtesy car which was a new experience, I’ve never had to pay previously and was just told that’s how it is. I received a call at 3.20pm to advise my car was ready for collection. I arrived at 4.20pm but wasn’t able to collect my car until nearly 5pm as the paperwork wasn’t ready. Lots of customers complaining about the lack of service, customer care and general organisation. The smooth and professional operation that BMW was renowned for appears to have long since gone. I raised my issues with the Service Manager who acknowledged the situation and advised they recognised the needed to do better and had received lots of complaints. I have been left really disappointed. Personally i won’t be coming back to this dealership, if they want to retain their remaining customers they need to step things up and do better.
Updated Statement:
I have since spoken with the Service Manager at Sytner Wolverhampton. While the concerns I previously outlined remain genuine and accurately reflect my experience, I feel it is important to acknowledge the constructive and professional manner in which they have sought to address them.
The approach taken towards service recovery has been commendable and appears to demonstrate a sincere reflection on the issues raised, along with a clear willingness to improve and learn from my experience.
18 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear Mr Cotton, We sincerely apologise for the disappointing experience you encountered at Sytner Wolverhampton BMW. Your feedback regarding the telephone system, delays, and customer service is deeply concerning and not reflective of the standards we strive to uphold. We would like to invite you to contact our Customer Service Manager, Sam Keeling, at samuelkeeling@sytner.co.uk to discuss your experience further. Your satisfaction is important to us, and we appreciate the opportunity to address your concerns directly. Kind regards, Sytner Wolverhampton BMW
My experience of wolves BMW is always a…
My experience of wolves BMW is always a good one 🙌
11 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear Paul, Thank you ever so much for your kind words and for taking the time to share your positive experience with Sytner Wolverhampton BMW. We are delighted to hear that your visits have consistently been good ones. It’s always our aim to provide excellent service and ensure every customer feels valued. Your continued support means a great deal to us. We look forward to welcoming you back again soon. Kind Regards, Chat Shoker. Head of Business
J was brilliant
J was brilliant, on time with everything. No hassle and very informative 10/10
11 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Thank you very much for your 5-star review. We are delighted to hear that J provided a brilliant, punctual, and hassle-free experience while keeping you well informed throughout. Your kind words mean a great deal to us and motivate the entire team to maintain the highest standards of service. Kind Regards, Chat Shoker. Head of Business
I turned up at 8:05 and waiting for any…
I turned up at 8:05 and waiting for any service acknowledgment for 30 minutes, 3 customer turned in later but seen before me! I was treated a little better on the collection of my car but I was already unhappy good to see the service team put more effort in on their breakfast sandwich and Costa………………..well done BMW!
6 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear Neil, Thank you for sharing your experience. We sincerely apologise for the delay and the way you felt upon arrival, as this is not the standard of service we aim to provide. It is disappointing to hear you were not acknowledged promptly. We appreciate your feedback and will review your comments and experience with the Service Team. Kind Regards, Chat Shoker. Head of Business
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