Tom was more than helpful and willing to help. He helped get my car back on the road pronto and really did above and beyond. He deserves full recognition for his work and professionalism. Jason at BMW... Voir plus
Établissement
Changer d'établissementWainwright Road, Knightsbridge Park, WR4 9FA Worcester, England, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Link to status was pointless, dropped car off at 8:30 didn't even show on the status as at the dealership till 15:30, had an estimated time of collection of 16:00, was finally ready at 17:30. Was told... Voir plus
My car was in for repair and was in your workshop for a few days getting the problem resolved. Sam was brilliant and kept me fully informed on the cost and how the work was progressing. Your staff alw... Voir plus
Another great experience at MINI Worcester. Pete looked after me again while the car was in for its MOT and brake fluid service. As always, he was friendly, helpful and kept me updated throughout... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Wainwright Road, Knightsbridge Park, WR4 9FA, Worcester, England, Royaume-Uni
- 01905459600
4,5
Excellent
327 avis
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Réponse de Sytner Group - Sytner Worcester BMW
Dear Steve, Thank you very much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that you consistently experience great service and excellent communication with us. It is always our aim to provide the highest standard of care to all our customers, and your feedback truly honours our efforts. We look forward to continuing to support you with your BMW needs in the future. Best wishes, The Sytner Worcester BMW Team
The staff were welcoming and efficient
The staff were welcoming and efficient.
My problem is with the franchise that has insufficient courtesy cars to serve their customers.
I have an ongoing problem with a 750e, a high value car. Last time I was given an electric mini with hardly any charge. This time despite booking it in 2 weeks in advance I would have had to wait a further 5 weeks for a courtesy car. I live 10 miles away and I find this unacceptable. I don’t blame the staff who must deal with numerous disgruntled customers like myself.
18 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear Tony, thank you for your feedback and for recognising our staff’s efforts. We apologise for the inconvenience caused by the limited availability of courtesy cars, especially given the value of your 750e and the advance booking. We understand how frustrating this must be, particularly with the distance you travel. Your comments are appreciated, and we hope to better meet your expectations in the future. Thank you again for your understanding and continued support.
Réponse de Sytner Group - Sytner Worcester BMW
Dear Simon, Thank you very much for your kind words about Ryan. We are delighted to hear that he provided you with great service during your visit to Sytner Worcester BMW. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback is greatly appreciated and motivates our team to continue delivering excellent experiences. We hope to welcome you back again soon. Best wishes, The Sytner Worcester BMW Team
Pleasant efficient service
Pleasant efficient service. All done on time.
Much better than Wolverhampton, glad I changed to Worcester
18 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear Matt, Thank you very much for your kind words and for choosing Sytner Worcester BMW. We are delighted to hear that you found our service pleasant and efficient, and that everything was completed on time. It’s wonderful to know that your experience here has been much better than at Wolverhampton. We truly appreciate your custom and are pleased that you are happy with your decision to switch to Worcester. We look forward to welcoming you back in the future. Best regards, The Sytner Worcester BMW Team
As usual serviced on the day and within…
As usual serviced on the day and within the time frame returned nice and clean with a full report
18 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear Barrie, Thank you very much for your kind words and for taking the time to share your experience with Sytner Worcester BMW. We are delighted to hear that your service was completed promptly and within the expected time frame. It’s great to know your vehicle was returned to you clean and with a full report, providing you with peace of mind. Your continued trust and support mean a great deal to us. We look forward to welcoming you back in the future. Kind regards, The Sytner Worcester BMW Team
After leaving 3 messages at BMW Sytner…
After leaving 3 messages at BMW Sytner Worcester asking for an urgent call back as I had a warning light come up as well as a recall notification
In the end I had to call BMW customer services to complain. They managed to speak to someone in Worcester and transferred the call.
When the car was eventually booked in, I was told at 5pm after dropping the car off at 8.15am that the repairs were taking longer. I made it clear previously that I needed the car for daily hospital appointments. The labour was less than 1 hr, so I was expecting the car to be completed first thing the next morning, only to be advised that the car hadn’t been started as priority was being given to waiting customers. Not great service which would have been a lot worse if it wasn’t for Emma.
16 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear David, We sincerely apologise for the inconvenience and frustration you experienced with your recent visit to Sytner Worcester BMW. We appreciate you recognising Emma’s efforts during this time. Your concerns regarding communication and prioritisation are taken seriously. We would like to invite you to contact our Head of Business, Shangi Bogle, at shangibogle@sytner.co.uk to discuss your experience further and ensure your concerns are fully addressed. Kind regards, Sytner Worcester BMW
Very happy with their service
I have come from a dealer that is located closer to me but I became unhappy with their service and felt I was having services and items pushed on me that I did not necessarily require. Since relocating to Sytner, I have found their service pleasant and efficient, and have been impressed by the level of communication, before and during my service appointments.
12 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear Ian, thank you very much for your kind words and for choosing Sytner Worcester BMW. We are delighted to hear that you have found our service pleasant, efficient, and transparent. It is always our aim to provide clear communication and ensure our customers feel comfortable and well-informed throughout their service appointments. Your feedback is greatly appreciated, and we look forward to continuing to provide you with the high standard of care you deserve. Thank you once again for your support.
Réponse de Sytner Group - Sytner Worcester BMW
Dear Dave, Thank you very much for your kind words. We are delighted to hear that you found our service both efficient and polite. It is always our aim to provide a seamless and pleasant experience for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at Sytner Worcester BMW. We look forward to welcoming you back in the future and continuing to meet your expectations. Kind regards, The Sytner Worcester BMW Team
Warm welcome
Warm welcome on arrival from reception team. Samantha then explained what would be carried out and clearly explained the costs. Car taken in on time and Samantha kindly kept me updated on progress. Car Finished at time they said it would and was lovely and clean and shiny from the valet team. Cannot fault and my thanks to the excellent team in Styner Worcester .
12 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear Avril, Thank you very much for your kind words and for taking the time to share your experience at Sytner Worcester BMW. We are delighted to hear that Samantha and the team provided a warm welcome and clear communication throughout your visit. It’s wonderful to know your car was ready on time and left looking immaculate thanks to our valet team. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best wishes, The Sytner Worcester BMW Team
I was very well looked after by Thomas…
I was very well looked after by Thomas who was extremely helpful.
10 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear Anna, Thank you very much for your kind words. We are delighted to hear that Thomas provided you with such helpful and attentive service during your visit. It is always our aim to ensure every customer feels well looked after and valued. Your feedback is greatly appreciated and serves as a wonderful encouragement to our team. We hope to welcome you back to Sytner Worcester BMW in the near future. Kind regards, The Sytner Worcester BMW Team
Good service friendly staff just so…
Good service friendly staff just so difficult to speak to anybody to book in service !
10 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear Chris, thank you for your kind words regarding our friendly staff and service. We appreciate your feedback about the difficulty in reaching us to book a service and apologise for any inconvenience caused. We understand how important it is to have a smooth and straightforward booking experience. Your comments are valuable to us, and we hope that despite this, your overall experience with Sytner Worcester BMW remains positive. We look forward to welcoming you again in the future.
Routine MOT
Routine MOT
Easy online booking with a reminder.
Friendly and efficient welcome from a knowledgeable and professional member of staff.
I chose the sit and wait option. Complimentary drinks and a comfortable seating area, with a desk if needed. (WiFi could be a bit faster if I was over critical)
A video of the initial health check came through quickly.
Once the car had completed its MOT (with wash and vac) the payment and paperwork were completed by the same staff member (continuity is important in a customer facing role).
A really excellent experience, which is why I use them regularly for all my servicing needs.
9 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Thank you, Baldy, for your kind and detailed review. We’re delighted to hear that you found the online booking straightforward and appreciated the friendly, professional service from our team. It’s great to know the sit and wait option, along with the complimentary refreshments and comfortable seating, contributed to a positive experience. We’re pleased the MOT process, including the health check video and continuity of service, met your expectations. Your continued trust in us for all your servicing needs is truly valued.
Excellent Customer service and with…
Excellent Customer service and with care and attention to my special car Samantha was proactive and kept me well informed at everystep especially during the diagnostics and fault finding period.
29 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear Mr Singh, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Samantha provided excellent customer service with the care and attention your special car deserves. It is wonderful to know she kept you well informed throughout the diagnostics and fault-finding process. Your feedback is greatly appreciated, and we are pleased to have met your expectations. We look forward to welcoming you back to Sytner Worcester BMW in the future. Kind regards, The Sytner Worcester BMW Team
Shiny showroom but not such great customer service
Having acquired / leased 7 BMW and MIni vehicles over the past 6 years, it's disappointing at the lack of interest when walking into Worcester BMW and asking for a quick tyre check...The response was a shoulder shrug and then that I would need to book the vehicle in for assessment. A 5 minute drive to another service provider was very different with great customer attention and an immediate order placed for new tyres. More of a shame for Sytner as my current IX3 is due to be replaced in 5 months time. I wont be going back to Sytner.
4 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear Steve, Thank you for sharing your experience. We are truly sorry to hear that your recent visit did not meet the high standards you have come to expect from us over the years. Your feedback is important, and we would like to invite you to contact our Head of Business, Shangi Bogle, at shangibogle@sytner.co.uk to discuss your concerns further. We value your loyalty and hope to better understand how we might improve your experience. Kind regards, Sytner Worcester BMW Team
Really good communication with service…
Really good communication with service assistant at all times, pleased with everything.
2 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear Derek, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you were pleased with the communication from our service assistant and that everything met your expectations. It is always our aim to provide clear and helpful support throughout your visit. Your positive feedback is greatly appreciated and motivates us to maintain the high standards our customers deserve. We look forward to welcoming you back in the future. Kind regards, The Sytner Worcester BMW Team
Réponse de Sytner Group - Sytner Worcester BMW
Dear Elizabeth, Thank you ever so much for your wonderful review. We are absolutely delighted to hear that your experience with Sytner Worcester BMW was excellent and could not have been better. It is always our aim to provide the highest standard of service, and your kind words truly mean a great deal to the entire team. We look forward to welcoming you back in the future and continuing to exceed your expectations. Warm regards, The Sytner Worcester BMW Team
The service advisor was welcoming and…
The service advisor was welcoming and polite.
The work was carried out efficiently in a reasonable amount of time.
Competitive price.
28 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear John, Thank you very much for your kind words. We are delighted to hear that our service advisor was welcoming and polite, and that the work was completed efficiently within a reasonable timeframe. It is also great to know you found our pricing competitive. Your positive feedback is greatly appreciated and motivates our team to maintain high standards. We look forward to welcoming you back to Sytner Worcester BMW in the future. Best regards, The Sytner Worcester BMW Team
We were kept informed throughout the…
We were kept informed throughout the booking
Very polite and professional
29 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear Rita, Thank you very much for your kind words. We are delighted to hear that you felt well informed throughout the booking process and found our team polite and professional. It is always our aim to provide a seamless and pleasant experience for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at Sytner Worcester BMW. We look forward to welcoming you back in the future. Kind regards, Sytner Worcester BMW
Syner must be writing these reviews the…
Syner must be writing these reviews the service when buying a car is good but the service department is diabolical rude don’t care about the service they are giving .
I will never buy or go back there .
29 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear Mr Farley, We are genuinely sorry to hear about your disappointing experience with our service department. It is never our intention to come across as rude or uncaring, and we sincerely apologise if that was how you felt. We value all feedback as it helps us improve. Your comments have been noted, and we hope that in future you might reconsider and allow us the opportunity to provide the high standard of service we strive to deliver. Kind regards, Sytner Worcester BMW
Whilst the online booking could have…
Whilst the online booking could have been better the staff at Worcester were great
28 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear Jason, thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that our team at Worcester provided you with great service. Your feedback regarding the online booking process is appreciated, and we understand how important a smooth experience is. It’s wonderful to know that despite this, our staff made a positive impression. We look forward to welcoming you back to Sytner Worcester BMW in the future.
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