My car went in because of a recall letter i recieved. Health check was done on my vehicle. Oil leak found as well as a few minor issues which were all repaired by them. £3000 and one week later my car... Voir plus
Établissement
Changer d'établissementWainwright Road, Knightsbridge Park, WR4 9FA Worcester, England, GB
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Lisez les avis des autres
My car was in for repair and was in your workshop for a few days getting the problem resolved. Sam was brilliant and kept me fully informed on the cost and how the work was progressing. Your staff alw... Voir plus
Another great experience at MINI Worcester. Pete looked after me again while the car was in for its MOT and brake fluid service. As always, he was friendly, helpful and kept me updated throughout... Voir plus
L'entreprise a répondu
Booked a service in for Tuesday 29th , Ashley rang me Monday asking if I wanted to drop the car off Monday night for the twilight shift to service my car, I dropped it off , had a phone call Tuesday m... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Wainwright Road, Knightsbridge Park, WR4 9FA, Worcester, England, Royaume-Uni
- 01905459600
4,5
Excellent
324 avis
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My car went in because of a recall…
My car went in because of a recall letter i recieved. Health check was done on my vehicle. Oil leak found as well as a few minor issues which were all repaired by them. £3000 and one week later my car is leaking more oil now. Im dissapointed to say the least and i just don't have the energy to go back and talk anymore to them. There was so much going back and forth to talk to them.
11 septembre 2026
Avis spontané
Excellent customer service from Thomas…
Excellent customer service from Thomas Kelly.
19 octobre 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Excellent customer service and overall…
Excellent customer service and overall experience
15 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear Luca, Thank you ever so much for your kind words and for taking the time to leave such a wonderful review. We are thrilled to hear that you had an excellent experience with our customer service and that you felt well looked after throughout. It means a great deal to our team to know that our efforts are appreciated. We look forward to welcoming you back to Sytner Worcester BMW in the future. Best wishes, The Sytner Worcester BMW Team
Treated well and promptly
Treated well and promptly. This made the repair easy to deal with.
Ryan Hughes kept me up to date
13 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear Janet, Thank you very much for your kind words and positive feedback. We are delighted to hear that you felt well looked after and that the repair process was straightforward. Ryan Hughes will be pleased to know his efforts to keep you informed were appreciated. It’s always our aim to provide prompt and attentive service, ensuring our customers feel supported throughout. We truly value your recommendation and look forward to assisting you again in the future. Best wishes, The Sytner Worcester BMW Team
Really Helpful Customer Experience helpful customer experience from…
Really helpful customer experience from Andy Bull who explained the different pros and cons of each of the BMW models I was interested in purchasing.
10 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear Mark, Thank you ever so much for your kind words. We’re delighted to hear that Andy Bull was able to provide such a clear and helpful overview of the various BMW models you were interested in. It’s wonderful to know you appreciated the honest advice and attention to detail during your experience with us. We truly value your feedback and hope you continue to enjoy driving your chosen BMW for many miles to come. Best wishes from all of us at Sytner Worcester BMW.
Well trained staff who did what they…
Well trained staff who did what they said they would do.
12 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear Mr Headland, Thank you very much for your kind words and positive feedback. We are delighted to hear that our team at Sytner Worcester BMW provided you with professional and reliable service. Our staff take great pride in ensuring they meet expectations and deliver on their promises. Your acknowledgement truly means a lot to us. We look forward to welcoming you back in the future and continuing to provide the excellent experience you deserve. Warm regards, The Sytner Worcester BMW Team
My car was in for repair and was in…
My car was in for repair and was in your workshop for a few days getting the problem resolved. Sam was brilliant and kept me fully informed on the cost and how the work was progressing. Your staff always provide good customer service
7 octobre 2026
Avis spontané
We were kept up to date with the…
We were kept up to date with the service and Sam made sure we got the car back the same day despite the additional work required.
9 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Thank you very much for your kind words, Jonathan. We’re delighted to hear that Sam and the team kept you informed throughout the service and ensured your car was returned to you on the same day despite the additional work needed. It’s always our aim to provide a smooth and efficient experience for our customers. Your feedback is greatly appreciated and motivates us to maintain the high standards you experienced at Sytner Worcester BMW. We look forward to welcoming you back in the future.
Good customer care
Front of house staff friendly and approachable. Seemed to care about customers.
You need to improve your WiFi or provide something to relieve boredom whilst waiting.
8 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear Karen, thank you for your kind words about our front of house team. We’re delighted to hear you found them friendly and approachable, and that they made you feel valued. We appreciate your feedback regarding the WiFi and boredom relief during waiting times. It is important to us that our customers have a comfortable experience, so your comments will certainly be taken on board. We hope to welcome you back to Sytner Worcester BMW again soon.
Top service. Great staff. Receptionist brilliant and really helpful.
Great staff. Brilliant communication. Receptionist was brilliant.
29 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear Scott, thank you ever so much for your kind words. We are delighted to hear that our team, particularly the receptionist, provided brilliant service and communication during your visit. It is always our aim to ensure every customer feels welcomed and valued. Your positive feedback truly means a lot to us. We look forward to welcoming you back to Sytner Worcester BMW in the future. Wishing you all the best with your vehicle.
Booked a service in for Tuesday 29th
Booked a service in for Tuesday 29th , Ashley rang me Monday asking if I wanted to drop the car off Monday night for the twilight shift to service my car, I dropped it off , had a phone call Tuesday morning @ 8.15am saying it was ready to collect what more can you ask for.
28 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Thank you very much for your kind words, Andy. We are delighted to hear that Ashley and the team provided such a convenient and efficient service for you. It’s wonderful that the twilight shift option allowed you to drop off your car with ease and have it ready promptly the next morning. Your positive feedback truly means a lot to us. We look forward to welcoming you back to Sytner Worcester BMW in the future. Thanks again for sharing your experience.
Excellent service provided
Excellent service provided.
Very professional vehicle technician carl
Great customer service.
Would definitely recommend.
28 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Thank you very much for your kind words and positive feedback. We are delighted to hear that Carl provided you with professional and excellent service, and that our customer care met your expectations. It is always rewarding to know our team’s efforts are appreciated. Your recommendation means a great deal to us. We look forward to welcoming you back to Sytner Worcester BMW in the future and continuing to provide the high standard of service you experienced.
Mediocre Warranties
Mediocre Warranties
Purchased a brand-new BMW 5 series plug-in hybrid end 2024 , by August 2025 it had been back to BMW twice with faults ranging from auto-hold inoperable & informalant going completely off & not coming back on , roadside were called & had to book in at the garage for more in depth scrutiny , diagnostics done & away we go . Service done Jan 2026 , pointed out a recall of the wiring loom secured . April 2026 , severe dangerous major misting of the whole vehicle & was told the scuttle panel needed replacing due to build up of water , waited 13 weeks for the part to be replaced . Sept 2026 catastrophic faults & shut down of X Drive , steering stability , braking system & adaptive cruise control to name but a few , in again for diagnostics & everything wiped clear , given a clean bill of health & away we go again , 5 days later yet another breakdown same as previous but worse 14 serious warnings all connected to below the scuttle panel....BMW now say its not the scuttle panel but every BMW forum & independent forum states these issues are due to water leakage from this & into the DSC unit . BMW subsequently wash their hands of this & the poor puppets ( no offence ) on the end of the phones at branch & BMW customer service read from the training script to tell you your warranty doesn't cover this issue . To boot your thrown under the bus after paying over £90000 for a car with ongoing issues . You may well say only 18months old , however when you begin delving into this further you find the car was manufactured January 2024 & Delivered end 2024 . This vehicle amongst others clearly were sat in large shipyards seeping in water etc for nearly a year .
This seriously is one of the worst experiences I have ever had with a car manufacturer.
To have purchased a brand-new BMW, expecting a reliable, high-quality vehicle and the level of customer service that should come with paying a premium price. Instead, I have been left with a vehicle that is not fit for purpose and a manufacturer that seems unwilling to take responsibility for the situation , the most unacceptable part of this experience is not only the problems with the vehicle , but BMW’s complete lack of honesty when I raised my concerns. Instead of working with me as a customer to resolve the matter properly, I have been passed from one department to another, with no clear accountability and no satisfactory solution.
Customers should not have to fight with the manufacturer after buying a brand-new car especially a premium brand like BMW .
BMW should be standing by its product and taking responsibility when clearly a new vehicle does not meet the standards a customer has paid for .
When you have spent a substantial amount of money on a supposedly premium vehicle, yet having been left feeling completely ignored , unsupported & the way this matter has been handled has been extremely disappointing and has destroyed my total confidence in BMW.
Based on this experience you should seriously reconsider purchasing a BMW. The biggest disappointment has not only been the vehicle itself, but the way BMW has treated me when I needed the company to stand behind its product.
A Loyal Customer Let Down by a Complete Breakdown in Standards.
BMW UK has demonstrated a remarkable disregard for customer loyalty, brand integrity, and basic accountability that showed not only a lack of urgency & a total lack of respect .
For a company with BMW’s heritage, this is deeply disappointing, and it raises serious questions about how they value their customers once the sale is complete .
29 septembre 2026
Avis spontané
Excellent service …
Booked car in for a service and the price was very good and the man who booked us in could not have been more helpful. Been using this garage (formerly rybrook) since I bought the car with only 25 miles on the clock.excellent service.!
23 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Thank you very much, Andrew, for your kind words and continued trust in Sytner Worcester BMW over the years. We are delighted to hear that you found the service helpful and the pricing reasonable. It’s fantastic to know that you’ve experienced excellent service from us since your car had just 25 miles on the clock. We truly appreciate your loyalty and look forward to welcoming you back for many more years to come. Thanks again for sharing your positive experience!
Poor front desk reception and loan car provision
Booked in for brake fluid service, MOT and loan car. Checked in and told someone would be with me shortly. Left for 30 mins and after seeing other customers being served before me, I asked if I’d been forgotten. Service Dept then told me no one had let them know I was here.
Escorted to loan car to be told a complaint customer had had the car before me and left it without hardly any petrol. Not impressed with this service at all.
21 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear Julie, Thank you for sharing your experience. We sincerely apologise for the delay at check-in and the confusion regarding your appointment. We appreciate how frustrating it must have been to be kept waiting and then receive a loan car with insufficient fuel. Your feedback is important to us, and we understand the inconvenience caused. Please be assured that this is not the standard of service we aim to provide, and we apologise for falling short during your visit. Kind regards, Sytner Worcester BMW
Fantastic dealership massive thanks to…
Fantastic dealership massive thanks to Courtney cook and Guy Becket for all there help
Best dealership in the uk
18 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear Alec, Thank you ever so much for your wonderful review. We truly appreciate your kind words and are delighted to hear that Courtney Cook and Guy Becket provided you with excellent assistance. It means a great deal to us to be regarded as one of the best dealerships in the UK. Your support and feedback are greatly valued, and we hope to continue delivering the same high standard of service in the future. Thanks once again for choosing Sytner Worcester BMW. Kind regards, The Sytner Worcester BMW Team
Ashley was really helpful
Ashley was really helpful, I explained I recently bought the car and wanted the service department to go through it with a fine tooth comb. Ash provided me with regular updates throughout the day on what the findings were. He also arranged a Uber for me once I had dropped the car off. Great service overall.
18 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear Dan, Thank you very much for your kind words. We are delighted to hear that Ashley provided you with such attentive and thorough service, keeping you informed throughout the day. It’s great to know that the attention to detail and arranging your Uber made your experience a positive one. Your feedback is truly appreciated, and we’re pleased that you felt well supported during your visit. We hope you continue to enjoy your car and look forward to assisting you in the future. Best wishes, Sytner Worcester BMW Team
Peter and Tom in the service department…
Peter and Tom in the service department are so helpful, nothing is too much trouble
18 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear Pippa, Thank you ever so much for your kind words. We are delighted to hear that Peter and Tom provided such helpful and attentive service during your visit. It’s always our aim to ensure every customer feels valued and supported, and it’s wonderful to know that nothing was too much trouble for them. Your positive feedback truly means a lot to the team here at Sytner Worcester BMW. We look forward to welcoming you back in the future. Best regards, Sytner Worcester BMW Team
Everyone very professional and friendly
17 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear Miss Walker, Thank you ever so much for your kind words. We are thrilled to hear that you found everyone at Sytner Worcester BMW to be both professional and friendly. Providing excellent customer service is something we truly value, and it’s wonderful to know our team’s efforts have made a positive impression. Your feedback is greatly appreciated, and it encourages us to maintain the highest standards. We look forward to welcoming you back in the future. Warm regards, The Sytner Worcester BMW Team
Brilliant experience
Brilliant experience. Professional team to deal with and all went well. we love the car and would use Sytner to purchase a future vehicle.
10 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Thank you, Ian, for your wonderful review. We are delighted to hear you had a brilliant experience with our professional team and that you love your new car. It is always our aim to ensure every customer feels valued and well looked after throughout their purchase. Your kind words mean a great deal to us, and we look forward to welcoming you back to Sytner Worcester BMW when you’re ready for your next vehicle. Wishing you many happy miles ahead!
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