I was hugely impressed, again, with the customer service at West London Audi. Reception greeted me in a warm and friendly manner and directed me to a table where I met with Nitesh, who kindly confirme... Voir plus
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Lisez les avis des autres
Arrived at the service drop off point, immediately was greeted and taken inside. Very easy and professional process. Afterwards time was taken to explain what was done (MOT and health check). High... Voir plus
The experience was good - with the car being returned clean and serviced in the time agreed. Stephen, my point of contact was great and very helpful, but somebody needs to look at the online tracker... Voir plus
We have had two cars from new from West London Audi over the last 10 years and entrusted their ongoing care and maintenance to the service team with total confidence. Our liaison is Anoop Narayanan... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
958 Great West Rd, TW8 9BQ, Brentford, Royaume-Uni
- 020 8380 4000
4,6
Excellent
1 k avis
Demande des avis aux clients
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We always get a very good service from…
We always get a very good service from Audi
12 mars 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Nichola, Thank you ever so much for your kind words and for taking the time to share your experience. Your continued support means a great deal to us, and we look forward to welcoming you back to West London Audi in the future. Best wishes, The West London Audi Team
Réponse de Sytner Group - West London Audi
Thank you very much, Mani, for your kind words. We are delighted to hear that Ciprian Pop has made such a positive impression and has been a great asset to our business. We appreciate you taking the time to share your experience and look forward to welcoming you back to West London Audi in the future. Your support means a great deal to us.
I went for service and MOT
I went for service and MOT, the problem I fidn with any dealership is that they shoud do full service not half...So audi west London you could do better as we driving your brand.... doing a basic oil change and also not changing other things when you do teh service on a customer's car is shameful...
Also nto to mention that you telling them to check some things you noticed they do not even have a look at it I definitely will go again to audi dealership is just overpriced for no reason with very basic service nothign special there.
Not good Audi not good!
13 mars 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear George, We are sorry to hear about your disappointing experience at West London Audi. We always aim to provide a comprehensive and high-quality service to all our customers, and it is regrettable that you felt this was not the case. Your feedback is important to us in helping to improve our service in the future. Kind regards, West London Audi Team
We had a great experience at Audi whist…
We had a great experience at Audi whist shopping for our new car. The sales assistant Amir was exceptional and was really helpful in guiding us to our desired car. Couldn’t thank him enough. Would definitely recommend buying at Audi west London with Amir.
13 mars 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Nargis, Thank you ever so much for your kind words and for taking the time to share your experience. Your recommendation means a great deal to us. We hope you enjoy your new car and look forward to welcoming you back in the future. Best wishes, Audi West London Team
Service
Booking, reception staff and Daniel, who oversaw the service, were all excellent. Many thanks.
13 mars 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Philip, Thank you very much for your kind words and for taking the time to share your experience. Your feedback is greatly appreciated, and we look forward to welcoming you back to West London Audi in the future. Many thanks once again for your lovely review.
Very helpful and profesional staff.
12 mars 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Razvan, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We look forward to welcoming you back to West London Audi in the future. Best wishes, The West London Audi Team
Réponse de Sytner Group - West London Audi
Dear Anna, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We look forward to welcoming you back to West London Audi in the future. Best wishes, The West London Audi Team
Réponse de Sytner Group - West London Audi
Dear Taj, Thank you very much for your kind words. We are delighted to hear that your experience with West London Audi was seamless. We look forward to welcoming you back in the future and hope to continue exceeding your expectations. Best wishes, The West London Audi Team
Kudos to Anoop and Audi West London
I arrived there before the appointed time and was attended to immediately. The business lounge facilities were excellent and enabled me to work from there whiles waiting for my car to be serviced. Anoop was really attentive and ensured my car was delivered before the estimated finish time. He gave me great advice and also washed my car for me.
6 mars 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Sam, Thank you very much for your kind words and for taking the time to share your experience. Your feedback is greatly valued, and we look forward to welcoming you back to West London Audi in the future. Best regards, West London Audi Team
The seals team were helpful and offered…
The seals team were helpful and offered experience advise and guideline.
The range of vehicle wre good, even the though I had already decided that I wanted to purchase a Q5 SUV, the different configeration, finishes was impressive.
5 mars 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Wing Leong, Thank you very much for your kind words. We are delighted to hear that our sales team provided helpful advice and guidance throughout your experience. Your feedback is greatly valued, and we hope you continue to enjoy your new vehicle. We look forward to welcoming you back in the future. Best wishes, West London Audi Team
Solved my issue within minutes with missing vehicle code
I’d to call out Dave Reid who I called yesterday out of desperation and he resolved my issue within minutes. Thank you Dave you are a superstar. I had called another dealership who directed me to Audi UK and when I called Audi UK they directed me to my dealership. Dave knew exactly what the problem was and how to resolve it.
7 mars 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Thank you so much for your kind words, Greg. Your feedback is greatly appreciated, and we hope to continue delivering excellent service in the future.
Anoop was very helpful and made the…
Anoop was very helpful and made the whole experience very straight forward and easy
4 mars 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Thank you very much for your kind words. We look forward to welcoming you back to West London Audi in the future. Thank you once again for choosing us.
A sorry tale…
A sorry tale…. Placed a deposit on an Audi sport in July 2025 due for delivery Sept, was approximately 2 months late when in November I was told it had been damaged in transit. They refused to provide a loan car but offered a quick repair of the damaged car and free use of the car whilst they ordered a new one. I then endured nearly 3 months of chasing them for an update on the repair, asking on a number of occasions to speak to the head of sales but despite assurances he never returned my calls. Finally after more chasing I was told that the car had been declared a write-off and wouldn’t be repaired. Needless to say I cancelled my order - an absolute disgrace, the worst customer service I have received from any organisation ever!
1 juillet 2025
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Ali, We sincerely apologise for the disappointing experience you have described. Would you kindly contact us directly to discuss as we do not have sufficient details with the issues you have raised, would be keen to understand in more detail and then discuss with you directly. You can reach us on audi.westlondon@sytner.co.uk, Kind regards, West London Audi
Extremely helpful professional and…
Extremely helpful professional and above all a gentleman with the management of my MOT
Thank you Troy
Mr Gray
5 mars 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Mr Gray, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Troy provided such professional and helpful service during your MOT management. It is always our aim to offer a courteous and efficient experience, and your feedback is truly appreciated. We look forward to welcoming you back to West London Audi in the future. Kind regards, The West London Audi Team
Good
Good, but the Fast Lane pre-booking for servicing just isn’t working.
Had to do everything from scratch on arrival, so it seemed pretty pointless.
After that everything was good.
2 mars 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Sarah, thank you for your feedback and for recognising the quality of our service despite the inconvenience you experienced with the Fast Lane pre-booking. We apologise that the process did not run as smoothly as expected and appreciate you bringing this to our attention. It is important to us that every aspect of your visit is seamless, and we are pleased that the rest of your experience met your expectations. We hope to welcome you again soon.
Best Audi service to date
From booking, to check-in, to updates, and collection of my car, it was a top rate experience. Best I’ve had from Audi to date.
2 mars 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Mr Morris, Thank you very much for your kind words and for taking the time to share your experience with West London Audi. We look forward to welcoming you back in the future. Best wishes, The West London Audi Team
Rum our main sales contact was superb
1 mars 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Robert, Thank you very much for your kind words. We are delighted to hear that Rum provided you with superb service throughout your experience. We hope to welcome you back to West London Audi in the future. Best wishes, The West London Audi Team
MOT test was completed earlier than…
MOT test was completed earlier than anticipated. Free complementary visual check done and car was washed. More than I expected. The visual check video link was sent to the mobile. Friendly and helpful staff. recommend using West London Audi.
27 février 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Amadoru, Thank you very much for your kind words and for taking the time to share your experience. Your recommendation means a great deal to us, and we look forward to welcoming you back to West London Audi in the future. Best wishes, West London Audi Team
Malik is a star!
Malik is a star! He helped me out while I was away, and managed to get the car fixed juts for the return of my holiday.
27 février 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Giovanni, Thank you ever so much for your kind words. We look forward to welcoming you back to West London Audi in the future. Best wishes, The West London Audi Team
Réponse de Sytner Group - West London Audi
Dear Mark, Thank you very much for your kind words and for taking the time to share your experience with West London Audi. Your feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Best regards, West London Audi Team
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