I was hugely impressed, again, with the customer service at West London Audi. Reception greeted me in a warm and friendly manner and directed me to a table where I met with Nitesh, who kindly confirme... Voir plus
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Lisez les avis des autres
Arrived at the service drop off point, immediately was greeted and taken inside. Very easy and professional process. Afterwards time was taken to explain what was done (MOT and health check). High... Voir plus
The experience was good - with the car being returned clean and serviced in the time agreed. Stephen, my point of contact was great and very helpful, but somebody needs to look at the online tracker... Voir plus
We have had two cars from new from West London Audi over the last 10 years and entrusted their ongoing care and maintenance to the service team with total confidence. Our liaison is Anoop Narayanan... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
958 Great West Rd, TW8 9BQ, Brentford, Royaume-Uni
- 020 8380 4000
4,6
Excellent
1 k avis
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Excellent service from Anoop
Excellent service from Anoop. He was friendly, professional, and kept me informed throughout my visit. Everything was handled efficiently, making the whole experience smooth and stress-free. Thank you for the great customer service.
2 juin 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Waliul, Thank you very much for your kind words and for taking the time to share your experience. Your feedback is greatly appreciated and motivates us to maintain the highest standards of customer care. We look forward to welcoming you back to West London Audi in the future. Best regards, West London Audi Team
Made very welcome and helpful with the…
Made very welcome and helpful with the process all the way through when the car was in
8 juin 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Stephen, thank you very much for your kind words. We are delighted to hear that you felt so welcome and supported throughout the entire process. It is always our aim to provide a helpful and friendly experience for all our customers. Your positive feedback means a great deal to the team here at West London Audi. We truly appreciate you taking the time to share your experience and look forward to welcoming you back in the future. Best wishes, West London Audi Team
Nayan Patel has just been brilliant …
Nayan Patel has just been brilliant very helpful and is a credit to Audi
4 juin 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Hi Amit. Thank you very much for your kind words. We are delighted to hear that Nayan Patel provided you with such excellent service. It is always wonderful to receive feedback recognising the dedication and professionalism of our team members. We will be sure to pass on your compliments to Nayan, who will be thrilled to know his efforts are appreciated. Your support means a great deal to us, and we look forward to welcoming you back to West London Audi in the future. Best regards, West London Audi Team
Réponse de Sytner Group - West London Audi
Dear Jerome, thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that you received great service from the entire team. It is always our aim to provide a welcoming and professional environment for all our customers. Your positive feedback truly means a lot to us and encourages everyone here to continue delivering the highest standards. We look forward to welcoming you back to West London Audi in the future. Best wishes, The West London Audi Team
Very polite and helpful advisor
Very polite and helpful. Also kept me informed as the car was checked and items were raised, advising what was required.
4 juin 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Jean, thank you very much for your kind words and positive feedback. We are delighted to hear that you found our team polite and helpful throughout your visit. Keeping our customers well informed during the vehicle check is something we take great pride in, so it’s wonderful to know this was appreciated. Your satisfaction means a great deal to us, and we look forward to welcoming you back to West London Audi in the future. Best wishes, The West London Audi Team
I arrived early for my appointment at…
I arrived early for my appointment at around 12:00 pm, even though it was scheduled for 1:13 pm. Daniel was incredibly helpful and kindly took my car in before the appointment time. This is exactly the kind of customer service that I truly appreciate.
Daniel was friendly, professional, and went above and beyond to make sure my car was well looked after. The service was excellent, and I’m very grateful for his kindness and support. Thank you, Daniel, for providing such outstanding service.
2 juin 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Good morning Jester - Thank you so much for your glowing review, we really do appreciate the time you have taken to complete this. We look forward to seeing you again in the future, kind regards, West London Audi
Good quality information on vehicle…
Good quality information on vehicle review including video. Efficient process and sensible value for money. Good quality personal service; friendly staff
1 juin 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Nick, thank you very much for your kind words and positive feedback. We take great pride in providing a personal and friendly service, so your recognition of our team means a great deal. We look forward to welcoming you back to West London Audi in the future.
I always bring my AUDI to the West…
I always bring my AUDI to the West London showroom.I am always made to feel welcome. The two ladies at the reception desk were very friendly and helpful. On this occasion i was greeted by Ciprian Pop. I explained to him what the issues were with my car and he was very helpful. It did take most of the day to get my car back but i’m very pleased with the service.
28 mai 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear John, Thank you very much for your kind words and for choosing West London Audi consistently. Your continued support means a great deal to us, and we look forward to welcoming you back in the future. Best regards, West London Audi Team
Amazing service as always from the…
Amazing service as always from the team.
Thanks to Nitesh for going the extra mile to service our car in good time and be such a friendly face when coming into the garage.
28 mai 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Tom, Thank you ever so much for your kind words and for taking the time to share your experience. We look forward to welcoming you back to West London Audi in the future. Best wishes, The West London Audi Team
Timely And Good
Timely. Quick reception. Fast hand-off to the executive in charge of the event.
28 mai 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Thank you very much for your kind words. Your feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at West London Audi. We look forward to welcoming you back in the future.
Dreadful customer service from the call…
Dreadful customer service from the call centre. Nobody answers the phone and I was sent repeated texts asking me to communicate via WhatsApp. I followed this request but still no reply via WhatsApp or phone. Another company implementing AI with negative results for the customer I guess. Having said that the service I received from the branch even I went there and spoke to them face to face was of the standard I expect from a brand like Audi.
26 mai 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Julia, thank you for sharing your experience. We sincerely apologise for the difficulties you faced trying to contact our call centre and for the lack of response via WhatsApp. It is disappointing to hear this did not meet your expectations. However, we are pleased that the service you received in person at the branch reflected the high standards associated with Audi. Your feedback is important to us, and we appreciate you taking the time to highlight both the positives and areas for improvement.
I had my service done at West London…
I had my service done at West London Audi last week and appreciate great support from Ciprian Pop who handled the whole process. Great service and very attentive to the details.
22 mai 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Vitalie, Thank you very much for your kind words and for taking the time to share your experience. We look forward to welcoming you back to West London Audi in the future. Best regards, West London Audi Team
everyone was very efficient and helpful…
everyone was very efficient and helpful particularly Nitesh who was really good05
7 mai 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Amanda, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We look forward to welcoming you back to West London Audi in the future. Best wishes, The West London Audi Team
Your customer service rep took great cate of me! Well done.
Your customer service rep took excellent care of me!
20 mai 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Hamid, Thank you ever so much for your kind words. We are delighted to hear that our customer service representative took excellent care of you. We look forward to welcoming you back in the future. Best wishes, The West London Audi Team
Great staff and customer experience
Nitesh went above and beyond to ensure the work carried out was done as quickly as possible, and even arranged for a replacement car last minute for the bank holiday weekend so we didn’t have to cancel our plans!
Can’t fault the customer service and staff at west London Audi, great experience.
22 mai 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Emma, Thank you ever so much for your kind words. It’s wonderful to know that we helped keep your bank holiday plans on track. Your positive feedback means a great deal to us, and we’re thrilled you had a great experience with West London Audi. We look forward to welcoming you back in the future. Best wishes, West London Audi Team
Paris is a very helpful and…
Paris is a very helpful and professional person. Thanks a lot!
18 mai 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Elisa, Thank you very much for your kind words. We are delighted to hear that Paris was both helpful and professional during your experience with us. We look forward to welcoming you back to West London Audi in the future. Best wishes, The West London Audi Team
Efficient service with minimal waiting.
6 mai 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Tony, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you found our service efficient and appreciated the minimal waiting time. Your support means a great deal to us. Kind regards, The West London Audi Team
Every time I walk in west London Audi…
Every time I walk in west London Audi is different vibes always welcome even coming for service my car or buying parts or accessories very helpful highly recommended too feel the experience.
20 mai 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Syed Ali, thank you ever so much for your kind words and for sharing your experience with West London Audi. Your recommendation means a great deal to us, and we look forward to continuing to provide you with excellent service and a warm atmosphere on every visit.
Made the purchase of my new RS3 a great experience
I’ve been extremely happy with the service I received from West London Audi throughout the purchase of my new RS3.
The whole experience was professional, smooth, and enjoyable from start to finish, Malik Smith was very professional and I really appreciated the excellent communication and customer care provided.
Many thanks again, and I look forward to dealing with you in the future.
29 avril 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Jay, Thank you very much for your kind words and for taking the time to share your experience with West London Audi. We truly appreciate your support and look forward to assisting you again in the future. Best wishes, The West London Audi Team
Excellent service
Excellent service from the service agent. Efficient, attentive and personable.
14 mai 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Tomas, Thank you very much for your kind words and for taking the time to share your experience. We look forward to welcoming you back to West London Audi in the future. Best regards, West London Audi Team
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