Tecnica Not Honoring Warranties
I’m writing this as a cautionary tale for anyone looking at Tecnica gear.
I purchased a pair of their premium hiking boots ($300 CAD). Within 10-12 hikes, the upper material split at the natural flex point allowing water into the boot. This occured on both boots at almost the same time. There is zero tread wear; the boots are fundamentally new and defective.
Despite my long history with their ski gear, Tecnica Customer Service has fully dismissed my request for a credit or resolution. Their excuse? They "no longer participate in the outdoor footwear category in North America."
Apparently, Tecnica believes that exiting footware in our market also means exiting their responsibility to the customers who funded that business.
If you value a company that stands behind its products, look elsewhere. They are happy to take your money, but they won't stand behind the product when it fails. deeply disappointed in both the product and the lack of support.