Loosing a member of your family is one of the most difficult emotional challenges one must face. The true unconditional love we shared with our sweet pooch was genuine. In an effort to keep his spirit... Voir plus
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Ordered and paid for a product to isle of man uk On online order form has United Kingdom for delivery of product. Twice emailed that product is being made . Twice emailed with address iss... Voir plus
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Giving 2 stars as the shipping timeline was actually great. Lost other all other stars for quality of work. DO NOT and I repeat do not order the resin portrait. ALL you get is a light cheap canva... Voir plus
Absolutely chuffed to bits with my 50cm Suncatcher of Finn. The image was exactly as the photo attached, but the depth of detail was incredible. I felt like I could stroke him and talk to him. Sadly,... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Tedooo is the perfect platform to shop unique handmade or customized items, sell without paying fees, and socialize with over 1M creative people!💙 Join Tedooo today - it's free!
Coordonnées de contact
Etats-Unis
- Support@tedooo.com
- www.tedooo.com
3,5
Moyen
961 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Loving our custom dog suncatcher
We had a glass suncatcher made of dog Maya and it turned out wonderfully, I really love it. I will order again with Tedooo. I have recommended to my friends.
14 août 2026
Avis spontané
Réponse de Tedooo
Hi Helen,
Thank you so much for your wonderful review! We’re so happy to hear that you love how Maya turned out as a glass suncatcher. It means a lot to know that you’d recommend us to your friends and would order from Tedooo again.
Best regards,
Emma from Tedooo Support
Negative 10
Negative 10! We recently lost our Rottweiler, Jack. We saw the advertisement on TikTok and placed an order. It took over a month when we finally received the package. The portrait is not made of stained glass , but colored plastic pieces. And they sent what looks like a gray, brown and white terrier with the name Kody. We contacted them and they said they would look into it. It wasn’t until my husband left a negative comment on website ( which they deleted minutes later ) that they told us that it took a lot of work to put the portrait together and they couldn’t refund us. The picture was not our dog, it is not what we ordered . Clearly they sent us someone else pet. DO NOT ORDER FROM this company very deceptive and unprofessional
Update: customer service said they would replace the item but again- the product is NOT made of stained glass. It is made of colored plastic. They are being dishonest about what they claim to sell
11 septembre 2026
Avis spontané
Réponse de Tedooo
Hi AH,
We sincerely apologize for your experience and understand your frustration.
We tried to locate your order but were unable to find it with the information available. Please email support@tedooo.com with the subject “Trustpilot - AH” and include your order number so we can properly assist you.
If there is a quality or order issue, we’ll be happy to arrange a free replacement.
We look forward to hearing from you and making this right.
Best regards,
Emma from Tedooo Support
This is the first time I tried human…
This is the first time I tried human photography with the mosaic feature. It exceeded my expectations, good quality faster than I expected turn around.
18 septembre 2026
Avis spontané
Réponse de Tedooo
Hi David,
Thank you so much for your wonderful review! We’re thrilled to hear that your first human mosaic exceeded your expectations and that you were happy with the quality and turnaround time.
Best regards,
Emma from Tedooo Support
No delivery of product
3months on and no delivery of my order. I contacted after 8 weeks and was given a code for a free gift as a way of appology. That also raised alarm bells due to checking out it wouldnt recognise my address.
1 juillet 2026
Avis spontané
Réponse de Tedooo
Hi Krissy,
We sincerely apologize for the delay. We’ve sent you an email with the latest status of your order and are continuing to follow up on the shipment.
We’re doing everything we can to get your order delivered as soon as possible. Thank you for your patience and understanding.
Best regards,
Emma from Tedooo Support
Love the final result but unfortunately…
Love the final result but unfortunately it arrived with a broken frame. I’m going to have to buy new frame and it took so long to get here that it will delay my getting this gift to my friend.
18 septembre 2026
Avis spontané
Réponse de Tedooo
Hi Cindy,
We sincerely apologize that your order arrived with a broken frame. We’ve sent you an email and are arranging a free replacement to make this right.
Thank you for your patience and understanding.
Best regards,
Emma from Tedooo Support
Broken Frame
I received my portrait of my Boy but it came in broke and I’m very upset by this. No foam no bubble wrap, the frame was broke and it was old and used. The picture itself is beautiful but I can’t hang it up because the frame is broke and the backing isn’t large enough for the frame. I hope they will make it right by sending me another one not broke. I wish there was an actual person to speak to. I really hope that after paying over 200.00 they will replace the portrait .
14 septembre 2026
Avis spontané
Réponse de Tedooo
Hi Fran,
We sincerely apologize that your portrait arrived damaged and understand your frustration. We’d like to make this right by arranging a free replacement for you.
We were unable to locate your order using the information available. Please email us at support@tedooo.com with the subject “Trustpilot - Fran” and include your order number so we can properly assist you.
We look forward to hearing from you and resolving this for you.
Best regards,
Emma from Tedooo Support
Seems the answers from the "company"…
Seems the answers from the "company" are computer generated. "We were unable to find your order" or "we've sent a gift to your email, to make things right". Blah blah blah. We'll I certainly won't be Ordering anything from you, after reading some of the reviews. Also google check says your product are cheap imitations of the "previewed" orders.
18 septembre 2026
Avis spontané
Réponse de Tedooo
Hi Kath,
We’re sorry for the frustration and disappointment. We understand your concerns and would like the opportunity to look into this personally.
We tried to locate your order using the information available in your review but couldn’t find it. Please email us at support@tedooo.com with the subject “Trustpilot - Kath” and your order number so we can review everything and assist you directly.
Best,
Emma from Tedooo Support
After enduring a lengthy wait of two…
After enduring a lengthy wait of two and a half months, I finally received the long-anticipated portrait of my beloved dog. Allow me to provide some context: I have an Alaskan Malamute who weighs 130 pounds, a truly majestic and large breed. However, the image I received was perplexingly of a pink dog with green eyes, framed in a broken picture frame.
While the inner design of the frame had a certain charm, it completely misrepresented my dog. You see, my canine companion is predominantly black and white, with only hints of pink on her nose and tongue. Unfortunately, the depiction I received bore no resemblance to her true colors.
I find myself at a loss for words, particularly considering the substantial amount of money I invested in this custom art piece. It’s hard to fathom how one could misinterpret such a simple request. I have never seen a pink dog before, and I am profoundly disappointed with both the wait and the final outcome of this delivery. DO BETTER!!!!!
17 septembre 2026
Avis spontané
Réponse de Tedooo
Hi Aimee,
We sincerely apologize for the long wait and the disappointment with your order. This is not the experience we want for our customers, and we truly want to make things right.
We’ve reached out to you by email to assist you accordingly and look into the concerns you raised regarding the artwork and frame. Please reply to our email so we can assist you further.
We’re here for you and hope to make this right.
Best regards,
Emma from Tedooo Support
Pleased Customer…
I’m very pleased with both the customer service and the quality of the artwork I received. The piece turned out beautifully and looks just like the photo I submitted, which they recreated into a unique tile-style mosaic artwork. The quality exceeded my expectations, and the entire process was smooth and easy. I would definitely recommend them and would be happy to order from them again.
2 septembre 2026
Avis spontané
Réponse de Tedooo
Hi James,
Thank you so much for your wonderful review! We’re thrilled to hear that you’re happy with the artwork and our customer service. We truly appreciate your support and recommendation, and we look forward to creating something special for you again!
Best regards,
Emma from Tedooo Support
Donot buy ,it's not worth it
What i received was not what was advertised and what i ordered.the frame is not even wood and its just glued together .the glass is just a plastic .when i tried to take the frame out of the box everything came undone.i had to glue and put eveything back together.they advertised as its crafted putting piceces together but it definitly isnt that .one whole piece which even is glass with picture carved in.for something that i payed $98 it isnt worth half that.save your money and donot buy it.
16 septembre 2026
Avis spontané
Réponse de Tedooo
Hi Ranu,
We’re sorry to hear about the issues with your order. This is not the experience we want for our customers, and we truly want to make this right.
We’ve reached out to you by email and would be happy to assist you accordingly. If there is an issue with your product, we’ll be happy to arrange a free replacement. Please reply to our email so we can help resolve this for you.
Best regards,
Emma from Tedooo Support
Réponse de Tedooo
Hi Amanda,
Thank you so much for your wonderful feedback! We’re thrilled to hear that your order was just what you expected. We truly appreciate your support and hope to create something special for you again in the future.
Best,
Emma from Tedooo Support
Tremendous detail
Really pleased with the amount of detail in the final product and it looks just like the photo.
Took a little while to get here but there is a lot of work gone into it.
17 septembre 2026
Avis spontané
Réponse de Tedooo
Hi Helen,
Thank you so much for your wonderful feedback! We’re thrilled to hear you’re happy with the detail and that your piece looks just like the photo.
We’ve also sent a small gift to your email as a thank you for your patience. We hope you enjoy it!
Best,
Emma from Tedooo Support
Bait & Switch
I ordered a glass moziac framed wall art of myself and my two pups (both deceased). I uploaded the picture and the preview was beautiful. I couldn't wait to receive it. 8 weeks later it arrived. I was so excited..... until I opened the poorly packed box. The "art" inside looked as if they took blobs of resin and dollopped them on an inkjet printout. It looks absolutely ridiculous. This $200 monstrosity is not the cherished memory I ordered. This was supposed to be a treasured memorial and instead it's a $200 monstrosity. Devastated!
14 septembre 2026
Avis spontané
Réponse de Tedooo
Hi John,
We’re truly sorry to hear about your experience, especially given the sentimental meaning behind this piece. We want to make this right and help.
We couldn’t locate your order with the information available. Please email support@tedooo.com with the subject “Trustpilot - John” and include your order number.
We’ll review everything and, if there’s a quality issue, we’ll be happy to arrange a replacement. We’re here to help.
Best,
Emma from Tedooo Support
BEWARE!!!
Well,i ordered my item 7 weeks ago!!!!!!!! I get random updates but it feels like such bullshit.it says it's at its destination usps than the next day ,it says it's back at regional office....it doesn't make any sense...and if it's gonna take 2 months to get your item ,they should tell you that from the get go! I still dont have my item.
16 septembre 2026
Avis spontané
Réponse de Tedooo
Hi Stella,
We’re truly sorry for the long wait and understand how frustrating the changing tracking updates must be. This is not the experience we want for you.
We couldn’t locate your order with the information available. Please email support@tedooo.com with the subject “Trustpilot - Stella” and include your order number.
We’ll review the details and do our best to help resolve this for you.
Best,
Emma from Tedooo Support
Picture arrived bronen I’m many parts
Picture arrived broken in many parts! Crappy shipping and packaging!
15 septembre 2026
Avis spontané
Réponse de Tedooo
Hi Les,
We’re truly sorry that your order arrived damaged. This is not the experience we want for our customers.
We’ve already arranged a free replacement with extra protective packaging to help prevent this from happening again. We’ve also sent a small gift to your email as a thank you for your patience and understanding.
We appreciate you giving us the opportunity to make this right.
Best,
Emma from Tedooo Support
A total Disaster!
Actually if it was available I would rate them a negative 10. First, Ms Daisy, would run these turtles into bankruptcy. They took over 2 months to deliver. But it was understandable. Because when they took the picture of my beautiful doll face Persian cat, and converted her into a Ghetto tomtom alley cat. Not to mention they promised a 1square ft masterpiece , and produced it a half inch to big all the way around, thereby making it impossible to fit where it was designed to, so it’s understandable it took them for ever to attempt and hide the Frankenstein work they performed on my baby. It’s time to call the Humane Society. Because they robbed me blind, with their outrageous Donald Trump prices.
16 septembre 2026
Avis spontané
Réponse de Tedooo
Hi Rafaela,
We’re truly sorry your experience did not meet your expectations. We’ve shared your feedback with our production team and have processed a free replacement with extra attention to the design, sizing, and overall quality.
We’ve also sent a small gift to your email as a thank you for your patience.
We appreciate the opportunity to make this right.
Best,
Emma from Tedooo Support
Réponse de Tedooo
Hi Lisa,
We’re truly sorry your picture arrived cracked. This is not the experience we want for you.
We’ve already arranged a free replacement and will add extra protective packaging to help prevent this from happening again. We’ve also sent a small gift to your email as a thank you for your patience.
We hope your replacement arrives safely and in perfect condition.
Best,
Emma from Tedooo Support
I have waited almost 3 months for this…
I have waited almost 3 months for this and when I saw the packaging, I knew to get my camera out. I thought a few pieces were broke but when I raised it up ALOT was broken and fell. I really like it but it is for a gift that the occasion has already passed. So angry.
15 septembre 2026
Avis spontané
Réponse de Tedooo
Hi Yvonne,
We sincerely apologize for the long wait and that your order arrived damaged, especially since it was meant to be a gift.
We’ve processed a free replacement, added extra protection for shipping, and sent the full details to your email. We’ve also sent you a small gift as a thank you for your patience.
We’re truly sorry for the inconvenience and appreciate the opportunity to make this right.
Best,
Emma from Tedooo Support
My cat name sam I got with oreo name on…
My cat name sam I got with oreo name on it my cat face it black and I got white face on it no return and buy new one 109.oo I said no thank I so piss off this bull shit do not buy it I send the picture cat and copy them noone f care . This a big problem
15 septembre 2026
Avis spontané
Réponse de Tedooo
Hi Carla,
We’re truly sorry for the frustration. We confirmed that “Oreo” was the name approved at checkout, but we understand you expected Sam.
We want to make things right, so we’re providing a free replacement with the correct name and updated design. We’ve sent you an email with the details so we can get this resolved for you.
Best,
Emma from Tedooo Support
just received our picture of our…
just received our picture of our beloved bloodhound that passed away they did a beautiful job worth the wait
15 septembre 2026
Avis spontané
Réponse de Tedooo
Hi Kim,
Thank you so much for your kind words. We’re so glad to hear you loved the portrait of your beloved bloodhound. We’re honored to have been part of creating such a meaningful piece in their memory. 💙
Best,
Emma from Tedooo Support
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