Temple Spa Avis 

Last year I purchased the Temple Spa lip defence SPF30 thinking it would be a fantastic no-white-cast, flavourless SPF lip balm, but when I tried it on, I discovered it had a very strong peppermint flavour to it. Since I had used and opened it, according to their returns policy, I couldn’t get a refund. I realise I should have checked the ingredients list more thoroughly, but the flavour of a lip balm is usually made quite obvious on product pages, and I do not feel this detail was made clear enough on the page or the packaging of the product.

So, 10 months later, after using it up little by little, I finally finish the balm and decide to submit a review letting other customers know that this product contains peppermint in case anyone else wanted to avoid the ingredient.

My review goes live, and the next day I get an email from a member of the ‘Relationship Management Team’ asking if I would like to return or exchange the product, for which I would have to fill out paperwork. I reply that I had just used up the product, and explain my reasoning for submitting the review, to which they reply thanking me for my feedback.

Feeling a little suspicious, I look up the product page again and discover my review has been removed. I send the representative a message asking if they will be reinstating it. Two weeks later, by which point I had given up on hearing back from them, they respond that they are ‘looking at how to go about this’.

Every review currently listed on the product page is 5 stars, three of the reviews telling you nothing about the product itself or its quality: ‘Not tried it yet as only just received’, ‘Product speaks for itself’, ‘Bought as a gift for someone else’.

How do reviews like this inform the consumer? How do they have more value than my own review, aside from artificially boosting the star rating? I criticised the product, yes, but I also commended it for its good qualities and gave it three stars.

Unsurprisingly, my honest review was never reinstated and the representative has gone silent.

Browsing Temple Spa’s website at their other products, not one of the items has a rating below four stars, which is extremely dubious given the vast quantity of items they sell. Every brand has a few dud products, and I somehow doubt Temple Spa would be an exception.

This purchase was both my first and last with Temple Spa, I have no desire to support a company which silences customer criticism of their products.

I purchased 2 creams as a Christmas gift on 17/12/21. When gifted, I was informed that the recipient is allergic to some of the contents and therefore contacted CS to arrange a return. I had to wait a month for paper work to be sent to me. I then sent the products back on the last week of January. It is now 28/02/22 and I am still waiting for an update or refund. This is a truly poor experience and I would highly recommend others seeking similar products go directly to competitors such as Molten Brown. By far one of the most shockingly poor CS experiences I have ever come across!

I love Temple Spa products. The results I get on my skin are wonderful. I wouldn't use anything else. My consultant Angie looks after me so well and nothing is too much trouble. The parties i've been to both online and get togethers have always been a lovely experience. If you've not tried Temple Spa you're missing a treat!

Great products and really lovely helpful customer service

Love the palm balm hand cream which I have used for years.
But noticed slightly different packaging and only 75ml instead of 100ml for the same cost.

I was introduced to temple spa about 3years ago and have not looked back since. I have found a cleansing routine that suits my skin and other products I absolutely love. I won’t use anything else now. I have a fabulous consultant (Kathy Ford) who is fabulous and very helpful. What more can I ask for.

Gorgeous products with a very luxurious feel.
Beautifully packaged too .
Always expert advice from my consultant Gladys.
Highly recommend:)

Excellent customer service, which just makes the experience so much nicer. Of course the products are excellent too.

Just the loveliest brand - I ordered recently after going to a Zoom discovery evening (where they sent me some cute little samples in the post beforehand to use whilst on the Zoom!)

My products arrived and I loved them all except one, which my eyes didn’t like (I have very sensitive eyes and am funny with most things)

I spoke to the lady I ordered with and it got refunded no problem! No quibbles!

Very pleased and will be back.

I have been using the new Most Revealing for 4 weeks now, I can honestly say the difference in my skin is amazing, along with my other Temple Spa products which I love, my skin is just wonderful. I would recommend Theme Spa to anyone looking for a good skincare regime

My sister bought me the REPOSE night cream as gift. At first I was unsure as it was very aromatic but after just a handful of uses my skin felt like silk. This kick started my discovery journey and I’ve tried a variety of their products now. Highly rate the gold truffle mask. Easy on the eye and Glowclonic toner are very nice products. The truffle serum I found made my skin a bit oily but the truffle eye cream is my all time favourite luxury product. I very often buy temple spa products as gifts and have kick started some friends & colleagues on their love for the products too. Keep an eye out for monthly bundle offers it’s a much more affordable way of trying new things out.

I have been using Temple Spa for the last 3 years and their products are amazing. They have completly changed my skin and I now feel comfortable to wear minimal makeup, due to the improvement in my skincare. I love the Products, and the philosophy of Temple Spa.
You have a customer for Life, Temple Spa

I never used to bother much with my skin as I’m lucky to be blessed with good skin. My good friend became a rep and I was given lots of samples to try. I love the products and the range of cleansers and moisturisers to suit my skin type. I have noticed a difference since using the skincare range and my skin is healthy and glowing.

I have been using the Temple Spa range of products since August 2020 and as lockdown is easing the compliments I'm getting on my appearance and skin are phenomenal.. Thankyou Temple Spa..

Love Temple Spa. I have been using Temple Spa products for about 2 years. My favourites are Easy on the Eye and all of the Truffle collection. I have a great Temple Spa consultant who gives us sample products and application tips. I would 100% recommend to anyone.

I have not a bad word to say about this skincare company. Excellent consultant who give great advice and tips. The products are amazing! I've used loads of different skincare brands in the past but Temple Spa is first class! My skin is in the best condition ever!

I recieved some advice on my skincare routine after suffering with breakouts. I was able to try the products and work out what suited my skin type without even leaving the house. I am now hooked. Love the skin care especially repose and the toning essence.

I love Temple Spa products - first had them as a gift, and now I buy them as gifts, and secretly as gifts for myself. Peace Be Still is my favourite. Grateful to Kathy Ford for introducing me.

I’ve been using this fabulous skincare and wellness brand for over 15 years. The skincare is spa quality, smells amazing and has great textures. The aromatherapy wellness products are great too. My absolute favourites are ‘In the Beginning’ cleanser, ‘Repose’ night cream, ‘Quietude’ chill out mist and ‘Exalt’ neck firming gel (which gives amazing results!). Not just skincare but total wellbeing for skin, body and soul. Fab offers each month to get value for money, and quick delivery.

I attended a skin therapy class at a friends 5years ago, and got completely addicted to their skin and spa products.
The aromas, textures and general ability to transform my bathroom into my own treatment and relaxation space and create some me time was and is perfect.
Love love love Temple Spa and would highly recommend booking a class with a local consultant if you are looking for a great way to pamper yourself or with friends before treating yourself to amazingly gorgeous luxury products that otherwise you can only get directly via Harrods.