Enjoyed the whole experience in general but took a while to get started. Had to queue up at the front desk several times to just get the game started (which I felt could have been avoided if staff sor... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementStar City, Watson Road, Birmingham, B7 5SB Birmingham, GB
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First time going here travelled from Wolverhampton. Parking was not easy very busy! We were late but still had a lane straight away. Valentine’s Day so we were anticipating a level of waiting but no w... Voir plus
L'entreprise a répondu
Really easy to navigate the webpage - clean and friendly - bowling alley pc easy to use and fun to out your own photos on, easy to put the bumpers on. Couldn’t get the Wi-Fi to work to order drinks an... Voir plus
L'entreprise a répondu
Great place to bring the family staff very friendly and helpful my wife is blind and was made to feel very welcome everything was done to make her experience a pleasant one
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À propos de l'entreprise
Écrit par l'entreprise
Tenpin Birmingham Star City lives inside the Star City leisure complex, just off the M6 and a few minutes from the city centre, Aston and Nechells — easy reach whether you’re driving in or hopping the bus. With 28 bowling lanes and fantastic lane light effects, we’re one of Birmingham’s biggest bowling spots. Plenty of room. Loud music. Pins that won’t know what hit them. And it’s not just bowling. We’ve got two private karaoke rooms (sing like nobody’s watching), Houdini’s Escape Rooms for the problem-solvers, pool, table tennis, air hockey and a full arcade. Hungry? Our kitchen serves burgers, loaded fries, pizzas and a halal menu, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Birmingham, sorted.
Coordonnées de contact
Star City, Watson Road, Birmingham, B7 5SB, Birmingham, Royaume-Uni
- 0333 034 6100
3,8
Bien
140 avis
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The environment was very calm and the…
The environment was very calm and the staff were very friendly and helpful.
9 septembre 2026
Réponse de Tenpin - Birmingham Star City
Hello Miss Doris E Irorere,
Thank you for taking the time to rate Tenpin Birmingham Star City 5 stars. We are so pleased to hear that you found our atmosphere calm and our team friendly and helpful during your visit. We truly appreciate your kind words and hope to see you again soon!
All the best ~ Laura
Réponse de Tenpin - Birmingham Star City
Hi Pawel,
Thank you for your 4* review at Tenpin Star City! We are delighted to hear that you've had such a great time whilst on your recent visit to us and we hope to welcome you back again for hopefully a 5* experience. Best wishes- Steph
Great place to play
Enjoyed the whole experience in general but took a while to get started. Had to queue up at the front desk several times to just get the game started (which I felt could have been avoided if staff sorted the issue out at the beginning)
2 septembre 2026
Réponse de Tenpin - Birmingham Star City
Hi Naima, thank you for your 4-star review of Tenpin Birmingham Star City! We're so glad to hear that you enjoyed your experience overall, however we sincerely apologise for the delay you encountered when trying to start your game and the inconvenience of having to queue multiple times. We are always looking for ways to improve our service and will certainly take your feedback into consideration to prevent similar issues in the future. We hope to welcome you back again soon for a smoother experience. Best wishes-Leila
No waiting time
2 septembre 2026
Réponse de Tenpin - Birmingham Star City
Hi Majada, thank you for leaving such a great 5* review of Tenpin Birmingham Star City! We are delighted you had a great time and we can't wait to see you again soon for another fun day out! Best wishes - Mel
The staff were very friendly and…
The staff were very friendly and efficient. We were able to start bowling immediately and everything worked well. The kids had a great time.
2 septembre 2026
Réponse de Tenpin - Birmingham Star City
Hello, thank you for your wonderful 5-star review of Tenpin Birmingham Star City! We are so pleased to hear that our team was friendly and efficient, and that you were able to start bowling right away. It's fantastic that everything worked well and that the children had such a great time. We hope to see you all again very soon! Best wishes - Mel
Awful...
Awful, adult portion food was the same as a child; burgers were bland, no salad and absolutely tiny. Also, I was given the wrong meal, they took the other one without telling me when I went to ask for help, they passed me around like a yoyo.
By the bowling alley, the tables were loose in the hinges and my sons food fell on the floor. The ground where it wasn't carpeted was disgusting and very sticky.
I wouldn't go to Star City Ten pin again, or recommend it to anyone.
2 septembre 2026
Réponse de Tenpin - Birmingham Star City
Hi Nasim, thank you for taking the time to leave a review of Tenpin Birmingham Star City. We are truly sorry to hear about your disappointing experience with the food, the service you received, and the issues with the bowling alley. We will ensure your comments are passed on to the relevant teams for review and improvement. If you would like to discuss this further, please could you send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Birmingham Star City' for somebody to reach out to you regarding this. Best wishes-Leila
We had an amazing time it was my…
We had an amazing time it was my daughter’s birthday. Lovely experience
2 septembre 2026
Réponse de Tenpin - Birmingham Star City
Hi Anthonia, thank you for your lovely review of Tenpin Birmingham Star City! We are so happy to hear that you and your daughter had such an amazing time celebrating her birthday with us. We hope to see you again soon for more fun! Best wishes - Mel
⭐️⭐️ **Very disappointing experience and…
⭐️⭐️ **Very disappointing experience and poor customer service**
We had booked a bowling session online for **3:00 pm**, but despite having a confirmed booking, we were made to wait until around **3:20 pm** before we could start. What was particularly disappointing was the attitude of the front-end staff. There was no apology for the delay. Instead, we were told things such as, *“We can’t help”* and *“We’re not getting paid for that.”* This was extremely unprofessional and not the kind of customer service you would expect.
Unfortunately, the experience did not improve once we started bowling. The **lane table was not cleaned while we were playing**, and the pizza we had ordered was served on a table where there was **trash still left behind**. This was unhygienic and very disappointing.
To make matters worse, our game was **stopped after only around 50 minutes**, even though we had booked and paid for a **full one-hour session**. Considering that we had already lost approximately 20 minutes waiting at the start, this was especially frustrating.
Overall, the experience was poorly managed from start to finish. Delays can happen, but customers should be treated respectfully, tables should be kept clean, food should be served in a clean environment, and customers should receive the full time they have paid for.
I hope management takes this feedback seriously and looks into both the **customer service and the way bookings and cleaning are being managed**. We expected a fun family experience but unfortunately left very disappointed.
2 septembre 2026
Réponse de Tenpin - Birmingham Star City
Hi Rahul, thank you for taking the time to share your detailed feedback regarding your recent visit to Tenpin Birmingham Star City. We are truly sorry to hear that your bowling experience was so disappointing and fell short of your expectations for a fun family outing. We sincerely apologize for the delay in starting your session, the unprofessional attitude of our front-end staff, and the issues with cleanliness on your lane and at your table. It is also very concerning to hear that your game was cut short. Please be assured that we are taking your comments seriously and will be addressing these issues with our team to improve our customer service, booking management, and cleaning protocols. If you would like to discuss this further, please could you email customer.feedback@tenpin.co.uk with the subject 'Review-Birmingham Star City' for somebody to reach out to you regarding this. Best wishes-Leila
Réponse de Tenpin - Birmingham Star City
Hello Nay,
Thank you for taking the time to rate Tenpin Birmingham Star City 4 stars. We are delighted to hear that you lane was ready for you on arrival. We hope to welcome you back again soon. All the best ~ Laura
Réponse de Tenpin - Birmingham Star City
Hello Matthew,
Thank you for taking the time to rate Tenpin Birmingham Star City 5 stars. We're so happy to hear you had a really good time, found our team lovely, and felt our prices were decent. We hope to welcome you back again soon! All the best ~ Laura
decent bowling.
31 août 2026
Réponse de Tenpin - Birmingham Star City
Hello, thank you for the lovely 4* rating of Tenpin Birmingham Star City! We are so pleased you had a great time and we can't wait to see you again soon! Best wishes - Mel
Great place to bring the family
Great place to bring the family staff very friendly and helpful my wife is blind and was made to feel very welcome everything was done to make her experience a pleasant one
26 août 2026
Réponse de Tenpin - Birmingham Star City
Hi Darren, thank you for your fantastic 5-star review of Tenpin Birmingham Star City! We are so pleased to hear that you had a wonderful family experience and that our team made your wife feel very welcome, ensuring her experience was a pleasant one and we hope to see you back again very soon! Best wishes - Mel
Réponse de Tenpin - Birmingham Star City
Hi Nicholas
Thank you for taking the time to leave us a fantastic 5-star rating! We are so happy to hear how much you enjoy bowling with us. We look forward to welcoming you back again soon! Best wishes - Clare
Réponse de Tenpin - Birmingham Star City
Hi Ikram, thank you for the lovely 5* rating of Tenpin Birmingham Star City. We're delighted to hear you had a great experience and received excellent service. We look forward to seeing you again!
Take care,
Kirsty
powercuts & lost money
£6 went down the drain after trying to play the godzilla kingkong vr game and £2 was lost on the baskeball hoop games. right before the game could even start, the power went out and continued to go out 5 more times. when asked for our £8 back (we paid via coins), we were told to wait for the power to come back on to retrieve our money. what did gaining coins back have to do with the electricity? by this time it was already past 9pm and had to head out as we had children with us that were falling asleep, so we were unable to gain our money back. very disappointing as our first time visiting was good and there were more games available and working compared to this time around.
15 août 2026
Réponse de Tenpin - Birmingham Star City
Hello Anon,
Thank you for taking the time to rate Tenpin Birmingham Star City 1 stars. We are truly sorry to hear about the frustrating experience you had during your recent visit, especially with the power outages and the issues with retrieving your money. We understand how disappointing this must have been, particularly with children present. Your feedback regarding the technical difficulties and the handling of your refund request is very important to us and will be shared with our team for immediate review and improvement. All the best ~ Laura
Réponse de Tenpin - Birmingham Star City
Hi Khalid
We're glad you enjoyed the bowling and food! We appreciate your feedback regarding the music volume and will certainly consider lowering it. Best wishes - Clare
Réponse de Tenpin - Birmingham Star City
Hi Rob, thank you for your fantastic 5-star review of Tenpin Birmingham Star City! We are so pleased to hear that you enjoyed our facilities and found them to be of good value. We look forward to welcoming you back again soon! Best wishes - Mel
The games are fun and bowling is…
The games are fun and bowling is amazing , the downside I can think of is the arcade games are too expensive when most of them last 30 seconds long.
20 août 2026
Réponse de Tenpin - Birmingham Star City
Hi Fatimah, thank you for your 4* review of Tenpin Birmingham Star City! It's lovely to hear how much you enjoy bowling and we appreciate your feedback concerning the pricing of the arcade games. We will ensure that this is passed across to the relevant team for future improvements to be made. We can't wait to welcome you back again shortly! Best wishes-Leila
Poor service
Dear Manager,
I am writing to express my disappointment regarding the way I was treated during my recent visit\.
I had booked a bowling session for **8:00 pm**, and my booking email clearly stated that we should arrive **15 minutes before the game starts**, so I arrived at approximately **7:45 pm**\.
I approached the lady at the counter and politely explained that I had booked bowling and asked where we should go\. She told me that I had to come back at 8:00 pm and that I had to wait for 15 minutes\. I explained that my booking email specifically instructed us to arrive 15 minutes before the game, but she dismissed this and told me, in a very rude and unhelpful manner, that I had to come back at 8:00 pm\.
I found her attitude extremely disappointing and unnecessary\. Rather than helping us with our booking, she made us feel as though we were causing a problem by arriving at the time we had been instructed to arrive\.
I therefore waited nearby\. After she moved away, I approached another member of staff and explained the situation\. The other lady immediately checked the booking and sorted out our bowling lane without any issue\. This made me even more confused as to why the first member of staff could not have simply helped us in the same way\.
Unfortunately, this is not the first time I have experienced poor treatment from this particular lady\. I regularly visit your venue, including at breakfast time, and I have noticed that her attitude towards me has repeatedly been unfriendly and disrespectful\.
I am a regular customer and I expect to be treated with basic courtesy and respect\. I am particularly disappointed because the problem could have been resolved very easily if she had simply checked our booking instead of speaking to me in such a dismissive manner\.
I would appreciate it if you could look into this incident and address the way customers are being treated\. I hope that future visits will be a much more positive experience\.
Kind regards,
Kawsihan
18 août 2026
Réponse de Tenpin - Birmingham Star City
Hello, thank you for taking the time to leave a review of Tenpin Star City! We are very sorry to hear about your disappointing experience during your recent visit. We understand your frustration at being told to wait despite following our instructions to arrive 15 minutes early for your bowling session. We pride ourselves on excellent customer service and so this is very disappointing to hear and your feedback will most certainly be passed to the relevant team to ensure future improvements! In the meantime, we really do hope you will give us another chance and we very much look forward to welcoming you back! Best wishes - Mel
I like the venue
I like the venue. Plenty of parking and spacious place. No waiting time.
20 août 2026
Réponse de Tenpin - Birmingham Star City
Hi Fauzia, thank you for leaving a 5* review of Tenpin Birmingham Star City! It's wonderful to hear all the best bits of your recent visit. We look forward to welcoming you back again soon! Best wishes-Leila
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