Enjoyed the whole experience in general but took a while to get started. Had to queue up at the front desk several times to just get the game started (which I felt could have been avoided if staff sor... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementStar City, Watson Road, Birmingham, B7 5SB Birmingham, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
First time going here travelled from Wolverhampton. Parking was not easy very busy! We were late but still had a lane straight away. Valentine’s Day so we were anticipating a level of waiting but no w... Voir plus
L'entreprise a répondu
Really easy to navigate the webpage - clean and friendly - bowling alley pc easy to use and fun to out your own photos on, easy to put the bumpers on. Couldn’t get the Wi-Fi to work to order drinks an... Voir plus
L'entreprise a répondu
Great place to bring the family staff very friendly and helpful my wife is blind and was made to feel very welcome everything was done to make her experience a pleasant one
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Tenpin Birmingham Star City lives inside the Star City leisure complex, just off the M6 and a few minutes from the city centre, Aston and Nechells — easy reach whether you’re driving in or hopping the bus. With 28 bowling lanes and fantastic lane light effects, we’re one of Birmingham’s biggest bowling spots. Plenty of room. Loud music. Pins that won’t know what hit them. And it’s not just bowling. We’ve got two private karaoke rooms (sing like nobody’s watching), Houdini’s Escape Rooms for the problem-solvers, pool, table tennis, air hockey and a full arcade. Hungry? Our kitchen serves burgers, loaded fries, pizzas and a halal menu, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Birmingham, sorted.
Coordonnées de contact
Star City, Watson Road, Birmingham, B7 5SB, Birmingham, Royaume-Uni
- 0333 034 6100
3,8
Bien
140 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The lady on desk was lovely
The lady on desk was lovely, we had issues with the first,second and was finally moved to a third lane. The lane was still faulty.
Ordered drinks to the table to find out they went to the wrong table as the lane numbers were wrong to the table numbers (with qr codes on)
Was a bit of a nightmare tbh, put a downer on my birthday
22 juillet 2026
Réponse de Tenpin - Birmingham Star City
Hi Gemma, thank you for taking the time to review Tenpin Star City! We're very sorry to hear that there had been technical issues with the lanes, an issue with your drinks order, and for any disappointment caused. We will ensure your feedback is passed to the correct team. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Star City'. We hope to welcome you back again soon! Best wishes - Adelaide
It was quite disorganised when we got…
It was quite disorganised when we got there. There were 14 of us ans they set up 3 lanes with a 6, a 6 and a 2 which is strange. It was a faff to try and change it. Our particular lane stopped working half way through and all our scores disappeared. It wouldn't allow us to take photos of the players either.
Food wasnt bad but with plenty of notice and a pre order, I would have at least expected it to all come out together. Drinks were weird too. Depending who served you depended on what size glass you got !
22 juillet 2026
Réponse de Tenpin - Birmingham Star City
Hi Karen, thank you for taking the time to leave a review of Tenpin Birmingham Star City! We are very sorry to hear that your recent visit was not as enjoyable as we would have hoped! Your feedback is very important to us as this helps us to make improvements where needed so please be assured all will be shared with the team! In the meantime, we do hope you will give us another chance and we look forward to welcoming you back again soon! Best wishes - Mel
rude behaviour
Came in with my friend & paid for table tennis, the lady told us to come back in 15 & didn’t give a receipt. we came back 15 mins later & the white lady who’s a bit chubby was very rude to us. saying we didn’t pay for it even after me showing her my bank account to see the money coming out. after she found out she was wrong & that we did pay the sad women didn’t even apologise for being rude & disrespectful. absolutely horrid she was raising her voice at us in front of other customers too.
7 juillet 2026
Réponse de Tenpin - Birmingham Star City
Hello Ma,
Thank you for taking the time to rate Tenpin Birmingham 1 star. Thank you for taking the time to share your feedback. We are very sorry to hear about the negative experience you had with our staff member and the issues regarding your payment. We will ensure this is passed on to the correct team for future improvements. We hope that the rest of your visit is the 5 star experience we wish to give all our customers. All the best ~ Laura
Super early morning hours less people…
Super early morning hours less people advance booked kids love it
1 juillet 2026
Réponse de Tenpin - Birmingham Star City
Hi Shahzad
We're so glad your kids loved their early morning visit! It's wonderful to hear that booking in advance made for a great experience. Thank you for your positive feedback! Best wishes - Clare
Customer service was polite and…
Customer service was polite and respectful. Process to get lane and start game was quick and effective.
1 juillet 2026
Réponse de Tenpin - Birmingham Star City
Hi there, thank you for the lovely 5* rating of Tenpin Birmingham Star City. We are delighted to hear that you had a good experience and the team provided great service. We hope to see you again soon for another 5* experience. Best wishes, Jade
The staff and the lovely drink and also…
The staff and the lovely drink and also they quality of food and easy booking service
30 juin 2026
Réponse de Tenpin - Birmingham Star City
Hello Miss RebeccaADavis,
Thank you for taking the time to rate Tenpin Birmingham stars. We are so pleased to hear you enjoyed the staff, drinks, and food quality, as well as our easy booking service. We hope to welcome you back again soon! All the best ~ Laura
Good value for money
Good value for money . Food needs improvement. Bowling was fun.
22 décembre 2025
Réponse de Tenpin - Birmingham Star City
Hello VB Swetha Rongali,
Thank you for taking the time to rate Tenpin Birmingham star city 3 stars. We're glad to hear you found good value and enjoyed the bowling! We appreciate your feedback regarding the food, and we'll certainly take it into consideration. We look forward to welcome you back again soon. All the best ~ Laura
Letdown by terrible manager
We had booked 2 games of bowling for our children. But midway through the 2nd game it all turned off. Manager explained we had a specific time limit and that was that. She was very rude, wouldn't listen to us when we asked how we could continue to play. The place was almost empty too .
A Very obnoxious lady.
Another member of staff sympathised with our situation and cheered up our children by giving them a lolly. He was very professional.
It however, spoilt our day out at Star City. We won't return. Hollywood bowl is much better.
1 juillet 2026
Réponse de Tenpin - Birmingham Star City
Hello Anita,
Thank you for taking the time to rate Tenpin Birmingham 2 stars. We are very sorry to hear that your experience was negatively impacted by the time limit on your game and the interaction with a member of our team. We pride ourselves on excellent customer service and are disappointed to hear this was not your experience. We are glad that another team member was able to assist you. We will be sure to share your comments with the relevant team. All the best ~ Laura
It was nice.
1 juillet 2026
Réponse de Tenpin - Birmingham Star City
Hi Madalina, thank you very much for leaving am excellent 5* review of Tenpin Birmingham Star City! We are thrilled the best time was had and we can't wait to see you again soon for some more bowling fun! Best wishes - Mel
Customer service was absolutel shock…
Customer service was absolutel shock the staff are very rude and not very welcoming you ask for a service and it takes them half and hour to get what you need the other day was there with my kids around 10ish and they wanted to play the pool table but for some reason it wasn’t taking and coins so I call of the staff it took them half an hour to get to me an sort the issue out.
24 juin 2026
Réponse de Tenpin - Birmingham Star City
Hi Mohamed, thank you for taking the time to review Tenpin Star City! We're very sorry to hear that there had been an issue with the customer service and for any disappointment caused. We will ensure your feedback is passed on for future improvements to be made. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Star City'. Best wishes - Adelaide
Réponse de Tenpin - Birmingham Star City
Hi Rajwinder
Thank you for the lovely feedback. We appreciate the 5* rating. Best wishes - Clare
Their was only two mics even though we…
Their was only two mics even though we booked for three people it took a while to get started the room was really warm the sound of the mics was so quiet in comparison to the songs
24 juin 2026
Réponse de Tenpin - Birmingham Star City
Hi there, thank you for taking the time to write a review for Tenpin Star City! We're sorry to hear that you had found the room too warm and that there had been issues with the microphones. We will ensure your feedback is passed on to be looked into. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Star City'. Best wishes - Adelaide
Arrived went to lane 24
Arrived went to lane 24 . Think u need to get a spirit level on there to check as balks seam to go straight half way the go to right . Normally have a good day at bowling but this time we didn’t was a birthday as well not impressed
24 juin 2026
Réponse de Tenpin - Birmingham Star City
Hi Nicky, thank you for the review of Tenpin Birmingham Star City! We are very sorry to hear your recent visit for your birthday was not as much fun as we would have hoped! Your feedback is extremely important to us so please be assured all will be sent to the relevant team so improvements can be made! In the meantime, we do hope you will give us another chance and we look forward to welcoming you back again soon! Best wishes - Mel
Réponse de Tenpin - Birmingham Star City
Hi Paul, what an amazing 5* review of Tenpin Birmingham Star City! We are delighted you visit us regularly and find our team really friendly and we can't wait to welcome you back again soon! Best wishes - Mel
Dirty Place
It was dirty and not a good surface in bowling, we have tried pool table, there was some balls missing, in some table contactless not working and overall I am not satisfied.
17 juin 2026
Réponse de Tenpin - Birmingham Star City
Hello there, Thank you for taking your time to leave us some feedback. We are sorry to hear that you did not enjoy your recent visit to us. If you would like to discuss this further with our team, please do reach out to us via customer.feedback@tenpin.co.uk. Many Thanks - Kimberley
It was cheap so good time to go
It was cheap so good time to go
Felt the lanes didn’t run well like they were bumpy none of the bowls stayed straight all went off to the left or right I’m not a terrible bowler but not 1 stayed in 3 games, booking was easy location was good half price everything was great
10 juin 2026
Réponse de Tenpin - Birmingham Star City
Hi Michelle
We're glad you found the booking easy and enjoyed the half-price offer. We're sorry to hear about the issues with the lanes and will look into this. Best wishes - Clare
Not too busy good value for money and…
Not too busy good value for money and half price drinks. #OfferTuesday
10 juin 2026
Réponse de Tenpin - Birmingham Star City
Hi Elizabeth, thank you for leaving Tenpin Star City a fabulous 4* rating! We're glad you enjoyed your visit and the value of our Tenpin Tuesday deal! We appreciate your kind words and we hope to see you again soon! Best wishes - Rosie
Réponse de Tenpin - Birmingham Star City
Hello, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin at Star city. We are so pleased to hear that you like our location! We do hope to see you again very soon. Many Thanks - Kimberley
We paid for pizza and bowling never got…
We paid for pizza and bowling never got the pizza had to ask 4 members of staff and eventually got it with only 5 mins left disappointing
28 mai 2026
Réponse de Tenpin - Birmingham Star City
Hi there
We are truly sorry to hear about the delay in receiving your pizza and the inconvenience it caused. We are reviewing our service procedures to prevent this from happening again. Best wishes - Clare
Great morning trip was very quite how…
Great morning trip was very quite how we like it only downfall they wont many good offer on as normal school hoilday u have good value offer but this time never really had any so was little expensive
28 mai 2026
Réponse de Tenpin - Birmingham Star City
Hello Laura,
Thank you for taking the time to rate Tenpin Birmingham Star City 4 stars. We're glad you enjoyed the quiet morning trip. We understand your concern about the offers and pricing during your visit. We appreciate your feedback and hope that your next visit is a 5 star experience. All the best ~Laura
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.