I love going to Tenpin and I always have a great time. The only thing that marks it down was when I went with friends the other night, our bowling lane malfunctioned twice and due to what I assume is... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementCambridge Leisure Park, Clifton Way, Cambridge, CB1 7DY Cambridge, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Great experience booking 2 bowling games for my son and his friends. They all had so much fun. The members of staff was helpful when the bumpers didn’t go up. The Tuesday offers are excellent also
L'entreprise a répondu
Really sad to see the pins are now on strings which really changes the bowling experience (and not for the better) Appeared understaffed as long waits for food and drinks whether ordered on the app... Voir plus
L'entreprise a répondu
Our original lane only had one bumper working but a member of staff quickly switched our lane after informing them. We got 2 games for £30 for 3 people which I thought was good value. Good selection o... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Tenpin Cambridge is at Cambridge Leisure Park on Clifton Way, easy reach from the city centre, Cherry Hinton and Romsey — close enough to cycle, easy enough to drive. With 28 bowling lanes and lane lighting effects, there’s room for everyone from fresher socials to family Sundays. Students especially welcome. And it’s not just bowling. We’ve got private karaoke rooms, pool tables, air hockey and a full arcade to keep things going all night. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Cambridge, sorted.
Coordonnées de contact
Cambridge Leisure Park, Clifton Way, Cambridge, CB1 7DY, Cambridge, Royaume-Uni
- 0333 034 6100
3,7
Moyen
222 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Tenpin - Cambridge
Hi there, thank you for the lovely 5* rating of Tenpin Cambridge. We are so pleased to hear that you found the venue to be great value for money and for your feedback regarding birthday parties. We hope to see you again soon for another 5* experience. Best wishes, Jade
Great party
Great party, very smooth . Helpful staff. Balloons were a great hit with the kids.
The only thing was - two pizza slises seemed too little.
1 juillet 2026
Réponse de Tenpin - Cambridge
Hi Debbie, thank you so much for rating Tenpin Cambridge 5*! We're so pleased the party went smoothly and that our staff were a great help! We will be sure to pass your feedback on regarding the food and appreciate your comments. Best wishes, Jade
We had 2 lanes for 3 games for our…
We had 2 lanes for 3 games for our son’s birthday at a cost of £240 & one kept breaking, balls where getting jammed, the rails wouldn’t go up for those that had requested it then one side just stayed up for the rest of the time we was there, such a shame, that & no air con on a very hot day meant we’d definitely doing better research before booking this type of entertainment in the future
28 juin 2026
Réponse de Tenpin - Cambridge
Hello Kevin,
Thank you for taking the time to rate Tenpin Cambridge 2 stars. We are truly sorry to hear about the numerous issues you encountered with the lanes and the lack of air conditioning during your son's birthday celebration. We understand your frustration and will be addressing these concerns internally to improve our facilities and service. We hope that your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura
We had so much fun on the karaoke
We had so much fun on the karaoke, and the arcades ,the only down side would be if the karaoke could be videoed or had a thing where you could have your photo taken, but other than that we had a brilliant time and are planning on doing it again alongside the bowling
29 juin 2026
Réponse de Tenpin - Cambridge
Hello Samantha,
Thank you for taking the time to rate Tenpin Cambridge 5 stars. We're so glad to hear you had such a brilliant time enjoying our karaoke and arcades! It's a great suggestion about the video or photo option for karaoke, and we appreciate your feedback. We look forward to welcoming you back for more fun, especially with the bowling next time! All the best ~ Laura
Great spot for fun
Great spot for fun! Tenpin is an amazing place for entertaining friends and family. The food and drink prices are absolutely perfect and very wallet-friendly.
17 juin 2026
Réponse de Tenpin - Cambridge
Hi Florin, thank you for your 5* review of Tenpin Cambridge! We are so glad to hear you found your recent visit to be entertaining, perfectly priced and the best spot for lots of fun! We hope to see you again soon! Best wishes - Leila
Réponse de Tenpin - Cambridge
Hi Zoe,
Thank you for your lovely 5* review at Tenpin Cambridge! We are delighted you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph
No staff around to help ended up…
No staff around to help ended up waiting for long periods of time to sort issues with bowling lane and getting drinks. Food was very small and inconsistent serving size and quality low. One of the most annoying parts of the visit was that we had a group of 6 and there isn’t enough space on the tiny half table and seating for everyone so we were using the empty lane table joined to ours. A staff member appeared and poured away drinks and took glasses that were full and when we asked for our drinks back she said ‘it’s not on your lane so I can clear them’ probably £20 worth of drinks and some of our food taken too.
19 juin 2026
Réponse de Tenpin - Cambridge
Hello Lucy,
Thank you for taking the time to rate Tenpin Cambridge 2 stars. Thank you for sharing your feedback about your recent visit. We are truly sorry to hear about the issues you experienced with staffing, service, and the quality of our food. We also regret the misunderstanding regarding your drinks and table space. We are reviewing your comments with our team to prevent similar situations. All the best ~ Laura
The game area is a disaster
The game area is a disaster, e.g.you are trying to play snooker, balls missing, getting stuck, not easy to get someone to help you. I had not been there for years, it will take a long time to go ahain i think.
17 juin 2026
Réponse de Tenpin - Cambridge
Hello V Thanopoulos,
Thank you for taking the time to rate Tenpin Cambridge 2 stars. We are truly sorry to hear about your disappointing experience with our game area. We are addressing the issues with the snooker tables and staff assistance to prevent this from happening again. All the best ~ Laura
No air-conditioning
We went on a very warm day, they do not have air-conditioning! Bumpers were either stuck up or down, not helpful when for a family of different abilities! Not enough staff!
24 juin 2026
Réponse de Tenpin - Cambridge
Hello Kelly,
Thank you for taking the time to rate Tenpin Cambridge 3 stars. We appreciate you sharing your experience. We are sorry the warm conditions and bumper issues impacted your family's visit. We are reviewing staffing to improve service. We hope that your next experience is a 5 star experience. All the best ~ Laura
Very Disappointing
Extremely hot! No air con at all. Waited 30mins for our drinks. Short staffed so when we had issues with the balls getting stuck no one could help. On several occasions the balls were not cleared so when they rolled back it marked that go as complete so we missed turns. We set barriers up for two players but both all others but then the barriers remained up all the time! Very disappointing over all. Doubt we will visit again.
24 juin 2026
Réponse de Tenpin - Cambridge
Hello Laura,
Thank you for taking the time to rate Tenpin Cambridge 1 star. We are truly sorry to hear about your disappointing experience. We understand your frustration regarding the heat, the wait for drinks, and the issues with the bowling lanes. We are addressing these concerns internally to improve our service and facilities. We hope that your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura
Easy to book
Easy to book, a bit expensive but I'm used to Northern prices. Drinks and food app worked OK weird thing I couldn't get it to work on my phone while using their free wifi, went onto my own wifi no problem. Kids loved the place that's the main thing
20 juin 2026
Réponse de Tenpin - Cambridge
Hi Mark, thank you very much for the lovely 5* review of Tenpin Cambridge! We are delighted you had a great time with your children and we take on board all of your feedback which we will be sure to pass on! We do hope you will visit us again soon and we look forward to welcoming you back! Best wishes - Mel
Réponse de Tenpin - Cambridge
Hi there, thank you for rating Tenpin Cambridge 5*! We're thrilled to hear that you had a great experience. We can't wait to see you back again soon! Best wishes, Jade
Réponse de Tenpin - Cambridge
Hello R Harvey,
Thank you for taking the time to rate Tenpin Cambridge 5 stars! We are so pleased our team was friendly and helpful. We hope to welcome you back soon! All the best ~ Laura
Monday deal issues
The kids pizza for the Monday deal was not very good - dry and small.
The service was good and the attendants friendly but the booking process was very confusing.
17 juin 2026
Réponse de Tenpin - Cambridge
Hi there, thank you for the 3* rating of Tenpin Cambridge. We're glad to hear that the service was good and that staff were friendly. However, we are very sorry to hear that you did not enjoy the pizza and found our booking process confusing. Your feedback is important to us and we will ensure this is passed to the correct teams for future improvement. Thanks again. Best wishes, Jade
They were very short staffed it took…
They were very short staffed it took nearly an hour to get our drinks and food. We had finished our game of bowling before we got any drinks. The food was terrible very over cooked and tasted disgusting
17 juin 2026
Réponse de Tenpin - Cambridge
Hello Vicki, Thank you for taking your time to leave us some feedback. We are sorry to hear that you had a long wait for your meals and drinks to be served. We will pass your comments onto our team to help us gain those final stars. We do hope to see you again soon. Many Thanks - Kimberley
All ran very smoothly
All ran very smoothly. Ryan the manager did a great job in making sure everyone had a good time. Friendly staff with good customer service skills.
17 juin 2026
Réponse de Tenpin - Cambridge
Hi Dylan, thank you for your fantastic 5-star review for Tenpin Cambridge! We are so pleased to hear everything ran smoothly and that our team ensured everyone had a great time. We hope to see you again soon! Best wishes - Rosie
Réponse de Tenpin - Cambridge
Hi Colin,
Thank you for your fantastic 5* review at Tenpin Cambridge! We are delighted you've had such a great time. We love to hear all about it and hope to welcome you back again very soon! Best wishes- Steph
Staff were really nice, facilities could do with some work
Staff were all really nice but the facilities could do with some improvement.
We played pool and unfortunately most of the tables didn't have enough of the right balls available. Also a couple of the tables took our money but didn't dispense the balls. Again staff were friendly and accommodating once we notified them but it would be nice if these machines worked as intended.
Bowling was fun but our lane broke mid game. Again staff quickly rectified this but also again not ideal
10 juin 2026
Réponse de Tenpin - Cambridge
Hi
Thank you for your feedback. We are sorry to hear about the issues you experienced with our facilities, including the pool tables and bowling lane. We appreciate you bringing these matters to our attention and are glad our team was able to assist you. We will use your comments to improve our services. Best wishes - Clare
Réponse de Tenpin - Cambridge
Hello
We are sorry to hear that there were cleanliness and service issues during your visit. We would like to look into this and ask that you email us at customer.feedback@tenpin.co.uk with the details, using the subject "Review - Cambridge" . We can then reach out to discuss this with you. Best wishes - Clare
Ordered drinks on the app & after 30…
Ordered drinks on the app & after 30 minutes no drinks so went to the bar, no point in having an app if your staff ignore it
3 juin 2026
Réponse de Tenpin - Cambridge
Hi Paul, thank you for leaving Tenpin Cambridge a 3* rating and review! We are truly sorry your drink order was delayed. We will ensure that this feedback is shared with the correct teams for future improvements to be made. We hope to welcome you back again soon for a much better experience! Best wishes - Rosie
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.