I love going to Tenpin and I always have a great time. The only thing that marks it down was when I went with friends the other night, our bowling lane malfunctioned twice and due to what I assume is... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementCambridge Leisure Park, Clifton Way, Cambridge, CB1 7DY Cambridge, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Great experience booking 2 bowling games for my son and his friends. They all had so much fun. The members of staff was helpful when the bumpers didn’t go up. The Tuesday offers are excellent also
L'entreprise a répondu
Really sad to see the pins are now on strings which really changes the bowling experience (and not for the better) Appeared understaffed as long waits for food and drinks whether ordered on the app... Voir plus
L'entreprise a répondu
Our original lane only had one bumper working but a member of staff quickly switched our lane after informing them. We got 2 games for £30 for 3 people which I thought was good value. Good selection o... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Tenpin Cambridge is at Cambridge Leisure Park on Clifton Way, easy reach from the city centre, Cherry Hinton and Romsey — close enough to cycle, easy enough to drive. With 28 bowling lanes and lane lighting effects, there’s room for everyone from fresher socials to family Sundays. Students especially welcome. And it’s not just bowling. We’ve got private karaoke rooms, pool tables, air hockey and a full arcade to keep things going all night. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Cambridge, sorted.
Coordonnées de contact
Cambridge Leisure Park, Clifton Way, Cambridge, CB1 7DY, Cambridge, Royaume-Uni
- 0333 034 6100
3,7
Moyen
222 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great fun as always
Great fun as always . Family or friends never had enough of bowling🤗well done Ten Pin
22 juillet 2026
Réponse de Tenpin - Cambridge
Hi Lucy, thank you for rating Tenpin Cambridge 5*! We thrive on this type of feedback, we will be sure to pass this review off to the team. Our goal is to provide the best entertainment to our customers, and we are very pleased that we were able to make it happen for you here. Thanks again! Best wishes, Jade
Réponse de Tenpin - Cambridge
Hi there, thank you for rating Tenpin Cambridge 5*! We're so pleased to receive this comment! We hope to see you again soon. Best wishes, Jade
Réponse de Tenpin - Cambridge
Hi Katie, thanks for leaving a rating and review for Tenpin Cambridge! We appreciate your feedback and we are sorry for any disappointment caused. We'll address this to ensure a better experience for everyone in the future, and we appreciate you taking the time to share your feedback. If you would like to discuss your visit further, please email us at customer.feedback@tenpin.co.uk with the subject 'Review - Cambridge'. Best wishes, Jade
Went ten pin bowling for my birthday it…
Went ten pin bowling for my birthday it was a great night full of fun and laughter. It was easy to check in and the bar was close by staff were helpful too.
22 juillet 2026
Réponse de Tenpin - Cambridge
Hello Elaine,
Thank you for taking the time to rate Tenpin Cambridge 5 stars. We are so happy to hear you had a great birthday night full of fun and laughter. We're also glad you found the check-in easy and our staff helpful. We hope to see you again soon! All the best ~ Laura
Réponse de Tenpin - Cambridge
Hi Michelle, what an excellent 4* review of Tenpin Cambridge! We are so happy you had a fun visit and found our booking process easy and we can't wait to see you again soon! Best wishes - Mel
Still waiting for refund
Still waiting for refund
Helpful staff and a good facility. Bit noisey for the rustic 20 uear old we had with us even after the party lanes finishe. Not a criticism just an observation to help others
14 juillet 2026
Réponse de Tenpin - Cambridge
Hi David, thank you for taking the time to leave a review of Tenpin Cambridge. We're pleased to hear you enjoyed the facilities but felt it was too noisy. Your feedback is important to us and we will ensure this is passed on. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk.
Take care,
Kirsty
It was very hot inside because there…
It was very hot inside because there was no A/C. Otherwise, great fun!
14 juillet 2026
Réponse de Tenpin - Cambridge
Hi Paola, thank you for taking the time to leave a review of Tenpin Cambridge. We're pleased to hear you had great fun, despite the warm temperature. We appreciate your honest feedback and will ensure this is passed on to the team.
Take care,
Kirsty
Great place but could have done with an…
Great place but could have done with an extra member of staff.
14 juillet 2026
Réponse de Tenpin - Cambridge
Hey Tracy, thank you for the 4* rating of Tenpin Cambridge. We're pleased to hear you had a great time but felt more team could have been available. Your feedback is important to us and we will ensure this is passed on. Hope to see you again soon for another fun time.
Take care,
Kirsty
The venue is great but...
The venue is great. The only issue was the blimey there was so much litter on the tables and no member of staff cared to clean it. A bit disgraceful..
14 juillet 2026
Réponse de Tenpin - Cambridge
Hi Sam, thank you for the lovely review of Tenpin Cambridge! It is lovely to see you found the venue great. However, we are very sorry to hear that there was a lot of litter that was not cleaned away as quickly as we would have liked! Please be assured all of your feedback will be shared with the appropriate team and we do hope you will still consider visiting us again in the future! Best wishes - Mel
The place is too crowded for birthday…
The place is too crowded for birthday parties and food arrived very late. They didn't serve the icecream for what I have paid.
14 juillet 2026
Réponse de Tenpin - Cambridge
Hi Sri, thank you for taking the time to leave a review of Tenpin Cambridge! We are very sorry to hear that your party booking was not as much fun as we would have liked and that you did not receive your ice creams! Please be assured your feedback will be sent to the relevant team to ensure improvements are made and should you wish to discuss your visit further please email us at customer.feedback@tenpin.co.uk with the subject as ' Review - Cambridge' Best wishes - Mel
Low staff
Me and my friend went into the bar area to grab a drink before going up to the cinema. However, we were unable to get a drink as there were no staff to be seen. We sat and waited at a table for 40 mins and a staff member showed up at the bar as we were leaving. There was also rubish and empty glasses on a number of tables.
13 juillet 2026
Réponse de Tenpin - Cambridge
Hi Cate, thank you for leaving a review of Tenpin Cambridge! We are very sorry to hear that you were unable to purchase a drink at the bar! This is certainly not the experience we would like for our guests and so please be assured your feedback will be sent to the team to ensure improvements are met! In the meantime, we hope you will give us another chance and we look forward to welcoming you back! Best wishes - Mel
Bad customer care
We took a huge school trip that we had booked 10 months in advance. We paid 2 weeks before, as per the terms and conditions. When we got there the (very rude) manager told us that we hadn't paid and we weren't allowed to play unless we paid by card. They made all of the students stand outside in 35 degrees. They finally found the paid invoice but still weren't apologetic. Bad customer care
14 juillet 2026
Réponse de Tenpin - Cambridge
Hello, thank you for taking the time to leave a review of Tenpin Cambridge! We are very sorry to hear of your recent experience! We pride ourselves on excellent customer service so we are disappointed to hear this was not the case! Your feedback is very important to us so please be assured this will be sent to the relevant team! In the meantime, if you would like to discuss your visit further please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Cambridge' Best wishes - Mel
Great Tenpin
The games are fun and the people working there are helpful and kind! Thank you for your service!
14 juillet 2026
Réponse de Tenpin - Cambridge
Hi Anastasia, thank you so much for leaving such a great 5* review of Tenpin Cambridge! It is so lovely to see so much fun was had and we very much look forward to welcoming you back again soon! Best wishes - Mel
Not too busy, quick to check in, but balls are filthy
Not too busy and quick to check in.
However the balls are filthy, I don’t like touching them or putting my fingers in them, I don’t like kids using them, it’s a health hazard. I really think yuu need to disinfect them and visibly show that they are being cleaned regularly. The idea of eating snacks with fingers at the same time as using those balls is revolting.
14 juillet 2026
Réponse de Tenpin - Cambridge
Hi Emma, thank you for the 3* review for Tenpin Cambridge! We're glad that you were able to check in quickly, but we are sorry to hear that there had been issues with the bowling balls. We will ensure your feedback is passed to the correct team to be looked into. We hope to see you again soon! Best wishes - Adelaide
Karaoke at Tenpin Cambridge
We had a 12th birthday party at Tenpin Cambridge, the girls had a great time but the screen was set to 30 mins less than I had booked for and I had to find someone to add the extra time when it stopped. We also ordered pizza for a specific time as one person was leaving early but the order was not put through, even though I went to follow up twice before being informed that the order hadn't been sent to the kitchen. A bonus is that the rooms are airconditioned and if you ask at reception they will give you a discount for the parking.
11 juillet 2026
Réponse de Tenpin - Cambridge
Hi Claire, thank you for your 4* review of Tenpin Cambridge! It's lovely to hear that the children enjoyed the karaoke party and that you found the air conditioning and the discounted parking to be an added bonus. However, we are very sorry to hear about the issues with the time in the room and the food order and we will make sure that this is passed across to the relevant team for future improvements. Best wishes-Leila
We really liked the session however the…
We really liked the session however the air conditioning was not switched on which made the day so suffocating on a really hot day.
14 juillet 2026
Réponse de Tenpin - Cambridge
Hi Naga, thank you for taking the time to review Tenpin Cambridge! We're pleased that you enjoyed the bowling, but we are sorry to hear that the venue had been too hot. We will ensure your feedback is passed on to be looked into. We hope to see you back again soon! Best wishes - Adelaide
My daughter had the best day ever
My daughter had the best day ever! Staff were very kind and helpful. All very well organised.
Thank you so much 😊
7 juillet 2026
Réponse de Tenpin - Cambridge
Hello PR,
Thank you for taking the time to rate Tenpin Cambridge 5 stars. We are so happy to hear your daughter had the best day and that our team was kind and helpful. We hope to see you again soon! All the best ~ Laura
The guy on customer service was not the…
The guy on customer service was not the happiest said I had booked gave my name he just said lane 3,it was our fist time visiting so I just said do I just over there he replied with a blunt yes.
Easy to use set up process to start bowling.
Place was tidy.
5 juillet 2026
Réponse de Tenpin - Cambridge
Hi Ippyt, thank you for taking the time to leave a review of Tenpin Cambridge! We are pleased to hear you enjoyed your bowling and found our venue clean. However, we are very sorry to hear that the customer service you received fell short of our usual high standard! We will most certainly pass all of your feedback onto the team to ensure improvements are made and we do hope you will still consider visiting us in the future! Best wishes - Mel
always a great time there
always a great time there, the staff is very friendly and helpful!
7 juillet 2026
Réponse de Tenpin - Cambridge
Hi Cristina, thank you very much for the lovely 5* review of Tenpin Cambridge! We are delighted to hear you always enjoy your visits with us and we really hope to welcome you back again soon! Best wishes - Mel
Had a good time, but could be cleaner
4 of us went bowling to Tenpin and we had a good time, but with one issue.
The good:
- on arrival we were first told we will have to wait longer than expected for our lane. However, another member of the staff found a free lane, so in the end we were actually able to start quicker than planned
- there were no technical glitches with the lane and everything worked as it should
- drink ordering online was convenient and our drinks arrived relatively quickly
The bad:
- when we arrived, the table in our lane was absolutely filthy. It was full of old glasses, and the table itself was sticky from spilled drinks. We played 2 games and no-one at any point came to clean it up, even though they brought our drinks and saw the state of it (there was barely any space to put our drinks on). Perhaps we could have chased the staff and asked them to clean it, but I don't think we should have to do it.
Overall, we enjoyed the game, but the cleanliness levels spoiled our experience a bit.
6 juin 2026
Réponse de Tenpin - Cambridge
Hi Seb, thank you for the 4* review for Tenpin Cambridge! We're glad that you enjoyed the bowling and that you were able to begin your games quickly, however we are sorry to hear that there had been issues with the cleanliness of the tables at the lanes and that this had impacted your visit. We really appreciate your feedback and will ensure this is passed on to be looked into and for future improvements to be made. We hope to welcome you back again soon! Best wishes - Adelaide
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.