Good staff, easy to check in with helpful staff, good advice and guidance. Good and easy to use the lane pad easy to use and able to amend photos etc. Had a problem with the ball stuck on lane and c... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementLeisure West Complex, Browells Lane, Feltham, TW13 7EQ Feltham, GB
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Lisez les avis des autres
We took out Great Grandson bowling as a treat, we booked an early session so it was nice and quiet as can get a bit noisy there. Staff very friendly and helpful as I am not a regular bowler and the... Voir plus
L'entreprise a répondu
It was awful experience. Food never delivered to lane and than told to eat it now when it was ready while Kids wanted to have games in arcade. In arcade after winning tickets they decided to g... Voir plus
L'entreprise a répondu
The venue is absolutely perfect! My nephew's from Africa had an absolute blast! We came in for tenpin bowling & ended up participating in a lot more activities. Customer service was spot on though the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Coordonnées de contact
Leisure West Complex, Browells Lane, Feltham, TW13 7EQ, Feltham, Royaume-Uni
- 0333 034 6100
4,0
Bien
144 avis
Demande des avis aux clients
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It was good.
25 mars 2026
Réponse de Tenpin - Feltham
Hi Kelly, thank you for leaving Tenpin Feltham a lovely 5* rating and review! We're delighted to hear that you enjoyed your visit and we can't wait to welcome you back again soon! Best wishes - Rosie
Beautiful place.
25 mars 2026
Réponse de Tenpin - Feltham
Hi Oliwier, thank you for rating Tenpin Feltham 5*! We're so pleased to hear you enjoyed your visit and we can't wait to see you back again soon! Best wishes - Adelaide
It was really great .Mu children had…
It was really great .Mu children had such a blast and my children were saying it was the best Eid ever so thanks for making my children day special
25 mars 2026
Réponse de Tenpin - Feltham
Hey Ayesha, thank you for the amazing 5* rating and review of Tenpin Feltham. We are so pleased to hear that your children had an enjoyable experience. Your kind words will be passed on to the team. We look forward to welcoming you back again for another great time.
Take care,
Kirsty
Great customer service
25 mars 2026
Réponse de Tenpin - Feltham
Hi Kayleigh, thank you for the lovely 5* rating of Tenpin Feltham. We are delighted to hear you had a great time and that the team provided great service. Hope to see you again soon.
Take care,
Kirsty
Very rude staff
15 mars 2026
Réponse de Tenpin - Feltham
Hello,
Thank you for taking the time to rate Tenpin Feltham 1 star. We are sorry to hear that you didn't have a good time at our venue and that our staff didn't exhibit the 5 star customer service we wish to give all our customers. We hope that your next visit is a better experience. All the best ~ Laura
Try rude staff at soft play area white…
Try rude staff at soft play area white girl was very rude with my some
15 mars 2026
Réponse de Tenpin - Feltham
Hi Raj
We're very sorry that the staff member was rude to your son. We'll address this behaviour to ensure a better experience in the future. If you would like to speak to someone, please email customer.feedback@tenpin.co.uk with the details and use the subject "Review- Feltham". Best wishes - Clare
During several visits
During several visits, I have observed staff members standing together chatting rather than serving customers. On one occasion, I waited for approximately ten minutes because I believed another customer was being served, only to realise that the individual was actually a member of staff who then walked behind the bar. Despite having two tills and three bartenders present, the level of service remains unacceptably slow.
On a separate visit, while my friend and I were ordering drinks, a member of staff began arguing with a colleague and using inappropriate language in front of customers. This behavior is highly unprofessional. As a bar manager myself, I was genuinely shocked by the lack of basic customer service standards and the disregard for maintaining a respectful working environment
14 mars 2026
Réponse de Tenpin - Feltham
Hello, thank you very much for taking the time to leave a review of Tenpin Feltham! We are really disappointed to hear that the level of customer service on your recent visits was not at the usual high standard we expect! Your feedback is extremely important to us and we will be sending on to ensure improvements are met. In the meantime, if you would like to discuss your visit further please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Feltham' Best wishes - Mel
Réponse de Tenpin - Feltham
Hi Sam, thank you very much for the brilliant 5* review of Tenpin Feltham! It is brilliant to see you had a fab experience and found us good value for money and we can't wait to see you again soon! Best wishes - Mel
Went for a softplay party and was…
Went for a softplay party and was disappointed with the customer service. Staff seemed rude and uninterested, and the atmosphere felt uncomfortable because of how they interacted with customers. Expected better from a place hosting parties.
14 mars 2026
Avis spontané
Réponse de Tenpin - Feltham
Hello Cristina, First off thanks for sharing your feedback. We are really sorry about any disappointment caused with the level of customer service at the recent soft play party you attended. The last thing we want to do is let our customers down, and moving forward we're going to do everything in our power to hold ourselves to that standard. We will ensure your feedback is passed on for future improvements to be made. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Feltham'. We hope to see you again soon for a better experience. Best wishes, Jade
Waiting to be served
Waiting to be served, the guy at the cashier said he was busy and his colleague was going to serve us, so we went waiting to the other cashier and immediately the guy who just told us was busy reopened the cashier, instead of calling us first started serving others who had just arrived, we have been bounced from one cashier to the other for other 3 times before we could be served, no attention at all for the customers order of arrival.
21 février 2026
Réponse de Tenpin - Feltham
Hello, thank you for taking the time to leave a review of Tenpin Feltham! We are very sorry to hear that your recent experience was not as enjoyable as we would have liked! Your feedback is very important to us as this will help us to make improvements for future visits so please be assured all will passed on! In the meantime, we do hope you will give us another chance and we look forward to welcoming you back! Best wishes - Mel
Perfect bowling experience
Perfect bowling experience! It was my sons first time, it was a brilliant family evening out
28 février 2026
Réponse de Tenpin - Feltham
Hi Rebecca, thank you very much for leaving such a great review of Tenpin Feltham! It is wonderful to see you had such an enjoyable visit with your family for your son's first visit and we hope this is the first of many! Best wishes - Mel
Overpriced; Bitter feeling. Nice member of staff
While we generally enjoyed the bowling; it felt very over priced; We got the £40 for 1 hour with a pizza. the Pizza was the worse pizza i have had; i would of preferred a microwave pizza from iceland. I get we paid for an hour and an hour is what we got but we were finishing our 3rd game with 1 round to go and it just cut it off. This created a bitter taste. 1. felt over priced, but then again bowling generally feels overpriced anyway, their should be a warning built into the game "You have 5 minutes left or something, Or let you finish you're current game within reason. The only reason i give it a 3 star instead of a 2; the staff member who i spoke to was very nice and kind.
26 février 2026
Réponse de Tenpin - Feltham
Hi Karl, thank you for taking the time to leave a review of Tenpin Feltham. We are sorry to hear about the disappointment on one of our offers. Your feedback is important to us and we will pass your comments to the correct team for future improvement. We do hope to welcome you again.
Take care,
Kirsty
A loud mess
It was just a mess everywhere! We turned up, all left over drinks and food from previous on the ledge, as well as the floor. The whole place was a mess, everywhere just needed a clean from top to bottom. The bowling itself was fine, the pizza that just randomly rocked up was debatable, the kids weren't bothered but for such an expensive entity especially at half term, you'd think that it would be so much more organised and clean. I found it mind blowing that just because it was half term you also feel you can charge 7.50 for a kid to run around the soft play with a million other kids, with shoes, left over drinks and food boxes every where. Just horrible experience
19 février 2026
Réponse de Tenpin - Feltham
Hi Alisa, thank you for taking the time to leave a review of Tenpin Feltham. We are sorry to hear about your recent experience. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk, with the subject as 'Review -Feltham'. Once again, we are sorry for any inconvenience caused and we do hope to see you again for a much better experience.
Take care,
Kirsty
I had very bad experience from Starting…
I had very bad experience from Starting to end poor services
While booking process no one explains what will be included and what not we haven't got any party bags from tenpin feltham
On arrival for party on 1st March for 1pm slot was totally un organised my 2 booked table was un organised someone else sitting on that and another table was dirty with full of rubbish there were 2 girls in staff was very very rude drinks for kids should be served in starting when party starts but staff didn't care they were not listening i have asked for drinks for kids about 10 times but they ignored and said we haven't got enough jugs? Really? Then why tenpin accept booking if you haven't got enough resources for party
Also my food been served 2.45pm instead of 2pm staff said i was late to fill the sheet i wasn't that late I was waiting for all kids to come and need to ask their choice that's totally un fair and unreasonable excuse kids were tired,thirsty and hungry but no one cares i will never ever book tenpin in future for any party also ill let family and friends to avoid as i have horrible experiences you have keep enough staff on busy days.
Tenpin should refund my hard money as service effort is zero
1 mars 2026
Avis spontané
Réponse de Tenpin - Feltham
Hi Nilofar, thank you for taking the time to leave Tenpin Feltham a rating and review. We appreciate you sharing your experience and we're sorry to hear about the disorganisation and delays. We also regret to hear that there were issues with service, and we'll ensure your feedback is shared with the correct teams to improve our services in the future. Please feel free to send us an email to customer.feedback@tenpin.co.uk with the subject 'Review - Feltham' and include the details of your visit so that this can be discussed further with you. We hope to welcome you back again for a much better experience! Best wishes - Rosie
Very well managed
22 février 2026
Réponse de Tenpin - Feltham
Hi Ramesh
Thanks for leaving a 5* rating. We are glad you found everything to be well managed. Thanks for your feedback, we appreciate it. Best wishes - Clare
Good customer service
Nice evening out with my Kids.
We visit often tenpin feltham.kids loves it
19 février 2026
Réponse de Tenpin - Feltham
Hi Giovanna,
We're happy you had a nice evening out with your kids at Tenpin Feltham! It's great to hear that the kids love visiting us often. Thanks for your review! Best wishes - Clare
Short staffed
Short staffed. Been on two occasions in two weeks. Not enough staff avaliable to serve... long ques to check in. Long ques or waiting around for staff at the bar to be served and then long time waiting for drinks. I requested that I wanted food after bowling on one occasion but was given whilst bowling, which is unhygienic.
19 février 2026
Réponse de Tenpin - Feltham
Hello Mark. Thank you for your review. We're sorry to hear about the long queues and staffing issues you experienced. We'll pass this feedback to the team to improve service and hygiene during bowling. If you would like to discuss this further, please do reach out to us via customer.feedback@tenpin.co.uk. Many Thanks - Kimberley
Busy crowd, great experience
Staff was organised to deal with a large crowd and work out all the bookings so we could play together. Very friendly despite how busy it was.
20 février 2026
Réponse de Tenpin - Feltham
Hi there, thank you for taking the time to review Tenpin Feltham! We're so glad to hear that our team were able to assist with your booking and that you enjoyed the service. We look forward to seeing you again soon! Best wishes - Adelaide
Bowling is a very nice activity to do…
Bowling is a very nice activity to do with children they love it
24 janvier 2026
Réponse de Tenpin - Feltham
Hi Valerie
We're glad you enjoyed your visit and that the children had a wonderful time bowling. Thank you for sharing this positive feedback with us! Best wishes - Clare
Outstanding check in staff
Staff were extremely helpful, they went out of their way to accommodate our needs and were cheerful and polite throughout - truly an asset to the company. The setting was great and the deal for the night made it an absolute must for next month.
19 février 2026
Réponse de Tenpin - Feltham
Hi there
We appreciate you taking the time to share your experience! We're happy to hear that our staff were so helpful and accommodating and that you enjoyed the setting and deal. We look forward to seeing you next month! Best wishes - Clare
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