Good staff, easy to check in with helpful staff, good advice and guidance. Good and easy to use the lane pad easy to use and able to amend photos etc. Had a problem with the ball stuck on lane and c... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementLeisure West Complex, Browells Lane, Feltham, TW13 7EQ Feltham, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We took out Great Grandson bowling as a treat, we booked an early session so it was nice and quiet as can get a bit noisy there. Staff very friendly and helpful as I am not a regular bowler and the... Voir plus
L'entreprise a répondu
It was awful experience. Food never delivered to lane and than told to eat it now when it was ready while Kids wanted to have games in arcade. In arcade after winning tickets they decided to g... Voir plus
L'entreprise a répondu
The venue is absolutely perfect! My nephew's from Africa had an absolute blast! We came in for tenpin bowling & ended up participating in a lot more activities. Customer service was spot on though the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Coordonnées de contact
Leisure West Complex, Browells Lane, Feltham, TW13 7EQ, Feltham, Royaume-Uni
- 0333 034 6100
4,0
Bien
144 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great evening had at Feltham Tenpin!
Great evening had at Feltham Tenpin! We were there to celebrate my sons birthday with the family and we had an absolute blast! The staff members were very helpful, friendly and ready to assist with all our queries! Loved the new refurbishment thats just been done to the space too! We'll definitely be back again soon!
14 février 2026
Réponse de Tenpin - Feltham
Hi Jojo, thanks for leaving a rating and review for Tenpin Feltham! We're happy you had a great evening celebrating your son's birthday! It's great to hear our staff were helpful and friendly, and that you loved the refurbishment. We appreciate your positive feedback and look forward to welcoming you back soon! Best wishes - Rosie
Customer service was amazing from…
Customer service was amazing from tenpin but the security was extremely jarring. My niece under the age of ten knocked the glass a couple times for the game where you insert 10ps and the security banned her from playing the game at all which ruined her night completely. I tried to reason with him but he didn’t accept it at all.
16 février 2026
Réponse de Tenpin - Feltham
Hello Fatima,
Thank you for taking the time to rate Tenpin Feltham. We are delighted you found the customer service amazing. We are sorry to hear about the experience you had with security. We look forward to welcoming you back again soon.
All the best
~ Laura
Réponse de Tenpin - Feltham
Hi Paul, thank you for the 5* rating of Tenpin Feltham. We are delighted to hear that you had a nice time and that you enjoyed our facilities. Your kind words will be passed on to the team.
Take care,
Kirsty
We ordered food only to be told an hour…
We ordered food only to be told an hour later that the kitchen wasn’t even open. There isn’t always staff available for refreshments and the staff that were there, were unhelpful.
5 février 2026
Réponse de Tenpin - Feltham
Hello, We appreciate you taking the time to share your experience. We're sorry to hear about the kitchen being closed and the unhelpful service. We'll address this to improve our service and ensure this doesn't happen again. Many Thanks - Kim
Réponse de Tenpin - Feltham
Hello Jamie, We're glad you had a good time with the bowling and arcade games! Thank you for your positive feedback; we appreciate it. We hope to see you again soon. Many Thanks - Kimberley
We celebrated our daughter’s birthday…
We celebrated our daughter’s birthday party at Tenpin Feltham because it offers activities for all age groups. We booked the soft play area, which seemed like a good idea at first. I understand Saturdays are usually busy, but the newly refurbished seating area next to the soft play was complete chaos and honestly ruined the party experience.
The whole setup is very poorly planned for big birthday parties. The management and staff didn’t seem bothered at all about organising things properly. The staff were extremely rude and looked like they didn’t know what they were doing. There was no one around to clear up the mess, and it was very hard to find anyone when we needed help.
The food was just dumped in front of us without any explanation — no one told us which burgers were cheese or beef, which made things really confusing. Overall, the service was very disappointing.
Tenpin really needs to improve how they handle birthday parties. Having a party host or a separate area or room would make a huge difference and allow families to celebrate peacefully. Sadly, the management and service were pathetic, and this was one of the worst party experiences we’ve had.
7 février 2026
Avis spontané
Réponse de Tenpin - Feltham
Hi Shuchi, thank you for taking the time to leave a review of Tenpin Feltham. We are sorry to hear about your recent experience and the issues you were faced with. If you would like to discuss this further, please send an email over to customer.feedback@tenpin.co.uk, with the subject as 'Review - Feltham'. Please include as much details as possible. Once again, we apologise for any inconvenience caused and we do hope to welcome you back for a much better experience in the future.
Take care,
Kirsty
Great facilities but a little too crowded for us
The venue itself is modern, clean and tidy, but there's a lot going on and it immediately felt a bit hectic. We clearly went at what was a very busy time, but that made for a lot of noise with a fairly long wait for drinks and food. It's probably fine for a group of adults going for an adventure but the younger kids found it a bit too much.
The bowling itself was great, the staff were helpful and we left smiling, but realistically we probably wouldn't visit this particular location again.
31 janvier 2026
Réponse de Tenpin - Feltham
Hello Pete, We appreciate your feedback. We're glad you enjoyed the bowling and found our staff helpful at Feltham. We understand it was quite busy during your visit, creating a hectic atmosphere, and that the noise and wait times impacted your experience, especially for younger children. We'll consider your comments as we work to improve the overall environment. We do hope to see you again soon. Many Thanks - Kimberley
The food came out nice and on time but…
The food came out nice and on time but you just lack staff. The tables aren't being cleared quickly enough because the staff are working their hardest to keep the queues down.
31 janvier 2026
Réponse de Tenpin - Feltham
Hi there, thank you for the 3* review for Tenpin Feltham! We're pleased to hear that you enjoyed the food, but are sorry to hear that there had been issues with cleaning of the tables. We really appreciate your feedback and will ensure this is passed on. We hope to see you again soon! Best wishes - Adelaide
Réponse de Tenpin - Feltham
Hi Vanya, thank you for the lovely 5* review! We're so pleased to see that you enjoyed your visit to Tenpin Feltham, and we can't wait to see you again soon! Best wishes - Adelaide
Lively atmosphere and decent lane…
Lively atmosphere and decent lane set-up. All made better by the abundance of TVs showing live sport. Drinks and food were reasonably priced too
24 janvier 2026
Réponse de Tenpin - Feltham
Hi SD, thank you for the 4* review! We're so glad to hear that you enjoyed the atmosphere and entertainment at Tenpin Feltham. We look forward to seeing you again soon! Best wishes - Adelaide
Low Quality - Idea to improve below
It was a great singing experience but the microphones weren't loud enough to match or overpower the instrumentals and the microphones didn't have a way to adjust the reverb. Not all songs needed it, or could be less/more for some songs. Not worth the price as all it offers is a sound proof room with low quality, but nonetheless a great experience with friends. An idea to improve the quality of the experience would be to add instruments in the room for use as people may want to play along with people singing rather than being limited to the songs displayed. This'll also give a fun way for people to sing along to songs.
16 janvier 2026
Réponse de Tenpin - Feltham
Hi Michael, thank you for leaving feedback for Tenpin Feltham. While we are glad to hear you enjoyed most of your experience with us, we really appreciate the feedback. We will be sure to pass this on to the team for future consideration regarding the option to adjust the reverb and the possibilities of instruments in the room. We hope to welcome you back again soon! Best wishes - Kaylee
Been several times before great fun for…
Been several times before great fun for my sons 8th Birthday party
16 janvier 2026
Réponse de Tenpin - Feltham
Hi James, thank you for leaving Tenpin Feltham an excellent 5* rating. We are so pleased to hear your son had a great party with us and that everyone enjoyed themselves. We look forward to welcoming you back soon! Best wishes - Kaylee
The service was very efficient and the staff were helpful and friendly.
The service was very efficient and staff helpful and friendly. A much larger space than when I last visited and with so much more to do as well as the bowling. Our Girlguiding group had a fantastic evening!
16 janvier 2026
Réponse de Tenpin - Feltham
Hi Caroline,
Thank you for your fantastic 5* review at Tenpin Feltham! It's great to hear you've had such a lovely time on your recent visit to us. We are delighted you found the staff to be friendly and happy and look forward to welcoming you back again very soon! Best wishes- Steph
Had a good time
Had a good time. Quite busy but to be expected. Have improved with refurbishments.
18 janvier 2026
Réponse de Tenpin - Feltham
Hey James, thank you for the 4* rating of Tenpin Feltham. It's great to hear you had a good time during your recent visit. Please let us know how we can earn that last star in the future.
Take care,
Kirsty
Great facilities however very slow…
Great facilities however very slow check in with only one person for the 3 hours we were there
10 janvier 2026
Réponse de Tenpin - Feltham
Hi Elizabeth
We appreciate your feedback on our facilities. We're sorry the check-in was slow due to staffing limitations, and we'll address this to improve our guest experience. Hope to see you again soon for a better experience. Best wishes - Clare
Réponse de Tenpin - Feltham
Hello Hayley, thank you for taking your time to leave us an excellent 5* review for our Tenpin in Feltham. We are really pleased to hear that you had great fun and enjoyed some delicious food during your stay. We do hope to see you again very soon. Many Thanks - Kimberley
Great facilities a little expensive
Great facilities a little expensive. Would like to do it more often
3 janvier 2026
Réponse de Tenpin - Feltham
Hi Joanne, thank you for the fab 5* review for Tenpin Feltham! We're delighted to hear that you enjoyed the facilities. We have some great deals available on different days of the week which can be found on our website here: https://www.tenpin.co.uk/deals/ . We look forward to seeing you again soon! Best wishes - Adelaide
Fantastic hour with the kids
Fantastic hour with the kids, friendly staff and great food and drink!
4 janvier 2026
Réponse de Tenpin - Feltham
Hi Dan,
Thank you for your amazing 5* review at Tenpin Feltham! We are delighted you've had such a great time whilst on your recent visit to us! It's great to see you found the staff friendly and approachable. We look forward to welcoming you back again very soon! Best wishes- Steph
The lanes were already set up for us so…
The lanes were already set up for us so we could play straight away.
28 décembre 2025
Réponse de Tenpin - Feltham
Hi Charlotte,
Thank you for your fantastic 5* review at Tenpin Feltham! It's wonderful to see you've had such a great time whilst on your recent visit to us. We love to hear all about your experience and hope to welcome you back again very soon! Best wishes- Steph
Unfortunately
Unfortunately, my experience at Tenpin Feltham was disappointing. The queues at customer service were extremely long, with only one staff member – sometimes two – trying to serve everyone. This caused a lot of waiting and frustration, especially during busy times.
The venue also felt quite dirty, and there were very few bins available, which made the overall environment unpleasant. With better staffing at customer service and improved cleanliness, this place could be much more enjoyable.
I hope management takes this feedback on board and makes the necessary improvements.
19 décembre 2025
Réponse de Tenpin - Feltham
Hello Mel, thank you for taking the time to leave a review of Tenpin Feltham! We're very sorry to hear about the long queues and the venue's cleanliness on your recent visit. Your feedback is really important to us as will allow us to make improvements so please be assured all will be passed to the team. In the meantime, we do hope this will not stop you from visiting us in the future and we very much look forward to welcoming you back. Kind regards - Mel
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.