The Butcher of Brogdale Avis 

Great delivery service, great value for money. Especially the meat for the week pack.

Fantastic quality and price!
As a single man buying a "family" meat pack provides me with enough quality meat for a month and keeps my budget manageable!
After years of supermarket meat the change to Brogdale has certainly got me eating better and it's not anymore expensive 👍

The ordering on the website is easy.
When I picked it up the people at Ruxley were very friendly and the quality and amount of food in the meat if the week was great. It fed a very hungry family at a bbq. Thank you Brogdale

I have purchased from this butcher on numerous occasions and have always preferred supporting a local business, which makes this experience even more frustrating.

I recently purchased a meat pack that was advertised as containing 6 pork steaks and 12 premium sausages (as well as other items in the 'meat for the week' pack). When I unpacked everything the following day while meal prepping, I discovered that the pack actually contained only 4 pork steaks and 10 sausages. Customers should receive the quantities advertised and paid for, especially when purchasing a pre-packed bundle.

The most disappointing part was the response from customer services. I took the time to explain exactly what had happened and that I had only discovered the shortage while preparing and portioning the meat. Instead of addressing the issue, I received what appeared to be a generic template response telling me to return to store with the items and receipt. It gave the impression that my complaint had not even been properly read.

Mistakes happen in any business, and had the issue been acknowledged and handled appropriately, I would have been understanding. However, poor customer service and a copy-and-paste response to a genuine complaint are far more frustrating than the original mistake itself.

As a regular customer, this experience has left me feeling undervalued. The combination of receiving less product than advertised and then receiving an unhelpful, impersonal response has seriously damaged my confidence in the business. Unfortunately, I will now be looking at other local butchers in the area for future purchases.

A loyal customer lost through poor complaint handling is entirely avoidable, which makes this all the more disappointing.

Ordering is simple. Delivery was on time and when I rang the company they were very helpful .

When I go to the notcutts garden centre Pembury I always buy a tray of 4 of their thick cut pork chops which is at the bargain price of £10 the chops are lovely the rind always crisps up and the meat is soft and tasty all their meat looks lovely and reasonable prices and the counter is clean and fresh recommend

Hi, I brought a gammon joint from Brogdale butchers in Dobbies, on Tuesday last week I put it straight into my freezer, I got it out to defrost for today’s dinner, it tastes and smelt chemical and tastes vile,the same happened with some steak we brought,apparently this chemical taste is very dangerous and will most probably make us ill, please can this be addressed, I will not be going back there again,

Excellent service with home delivery option. The quality of meat is amazing at a really great price.

Lovely products
And delivered on time

Great service and products

Quality of the meat was simply amazing. Would highly recommend

Easy to use app for ordering. Always good quality. Delivered to your door.

The chicken wings were the poorest quality wings I’ve ever bought and so inedible I had to bin them , won’t buy anything from here anymore

Top quality meat at an excellent price. Easy online ordering, delivered to the door for a £1. Our go to butcher.

Excellent value for money and great quality of meat. Will definitely buy from these guys again.

Rump and sirloin both tough and quite tasteless.

Non delivery of order
No communication at all from them
Numerous unanswered calls
Numerous emails
No response at all
Customer service non existent
Do not use them

Daily specials offer exceptional value for money and the quality is excellent. Ordered for collection from Ruxley branch and it was a smooth transaction with delivery when promised and service in store as good as always. The steaks are great flavour and size and saves a fortune compared to supermarket prives