The Chocolate Smiths Avis 1 143

I bought this baklava chocolate after seeing it on Facebook thinking it's just a fad. Omg this chocolate is amazing, so nice. Well worth it, first time ever sat on a website waiting for restock

OMG, they hands down are the best chocolates I’ve had in a long time, so much so, I’ve spend a small fortune (more than I’ve ever spent in chocolate in 2 months since I first discovered The Chocolate Smiths!) on a selection of their bars and eggs! No regrets, life time on the hips but it’s worth it!

Waiting for the Baklavity Collab bar to arrive; I’m pretty sure I’m gonna inhale it when it gets here! 🤣🤣

Best chocolate bar ever!

Despite the chocolate being bought from the yumble sale it was in perfect condition and tastes amazing

THE BEST chocolate, amazing tastes, quality and packaging. Outstanding all around.

The chocolate is the best I have ever eaten. I love their originals but nothing is more exciting than seeing their collaboration & bizarre bars in my mailbox. I highly recommend these chocolate geniuses!

I have tried the creme brûlée which was gorgeous. The baklava inspired also delicious you make the best toffee/caramel. The baklavaty collab was nice my only issue is I like my chocolate from the fridge which did spoil the baklava pastry it made it soft but the thick chocolate and silky smooth caramel was still beautiful. I have also ordered 2 Easter eggs the toffee mallow and the teacake which I can’t wait for them to arrive as I know I’m going to love them. It is pricey I’m not going to lie but you pay for quality and I think it’s fully worth it. I will definitely continue to place more orders.

Just the best chocolate ever! Worth every penny! 💖

Fabulous Chocolate the best ive ever had!! great customer service and fast delivery once dispatched. Have order three bars so far and will defo being ordering more and more...

I can’t get enough of the best chocolate ever ♥️♥️

Deliciously very moreish chocolate and that’s just the outside, well the fillings are out of this world and as an added bonus there’s no palm oil , ok so it has to stay in the fridge I think all chocolate tastes better out of the fridge so no complaints from me
Keep up the good work
Well done everyone xx

I thoroughly enjoyed my first experience of Chocolate Smiths.
The ordering was as expected. Although you do have to be ultra aware of the timings of the release of the products or you will find yourself out of luck. Even upon release time you have to be quick!
Obviously this speaks volumes on the quality of the Chocolate !
I had the black forest flavour, not being a huge fan of dark chocolate I found this complemented the black cherry filling perfectly.
Absolutely delicious.
I will buy again, in fact I have splahed out on an Easter egg although it is s damaged one. The taste and experience will be the same.
I will review that once I have devoured it!
The items are well packaged up. It's packaging for the bars of choccy is lovely and does add to the special experience of Chocolate Smiths products. Bringing that extra special feeling. Bravo guys on superb niche products that are found in the North East.

I had a very disappointing experience with this company.
I ordered the chocolate online and received a dispatch email with a tracking link, but no delivery notification was ever issued by either them or Royal Mail (yes, their courier is Royal Mail). The parcel was marked as delivered by Royal Mail and was thrown over my back garden fence and left outside without my knowledge for a week. As a result, it remained exposed to the heavy rain for several days and the contents were completely damaged. When I contacted the company, I was repeatedly told by a very unhelpful and very arrogant lady (Krystyna) that the responsibility of the parcel passed to me simply because the tracking showed "delivered", despite the parcel being left unattended, containing perishable food, and without any delivery notification. I was offered neither a refund nor a replacement because, according to this company, the fault was mine for not tracking the parcel.
The most disappointing thing was the lack of accountability and willingness to find a reasonable resolution. I was made to feel like the situation was entirely my fault for not constantly monitoring tracking, which is not something I have ever been expected to do with other online retailers.
Based on how the issue was handled, I would not purchase from this company again and would advise others to be cautious because you will not get your money back.

EDIT (made on 14th March in response to the owner's reply to my review).

Once again you are blaming me for not tracking a parcel, which is where the problem ultimately lies. You can twist it however you want "for transparency", the truth is that both you and Krystyna handled the situation very poorly from the very first email and keep on using the excuse of being a "small business" to avoid refunding customers when even you admitted that "sometimes Royal Mail do not leave any delivery notes during busy times". I have no problem posting all the emails exchanged between me and Krystyna and, as also stated to her, issuing pictures of the products would have changed NOTHING because at that point you BOTH had made it clear that I wasn't going to get any refunds nor replacements because the fault was mine for not tracking my parcel.

Yummy collaboration as usual it’s always a nice surprise when it arrives, Baklavatty got an order straight after love purporting small businesses , Big corporations can shove it 😂

I completely appreciate the art and skill of what you do.
The only thing I would say is that it’s expensive and the wait for delivery was quite long.
You want quality I guess you have to pay but maybe, in today’s world, it’s an expensive treat.

I did a big order from the pre-order bonanza they had a few months ago, and received it a couple of weeks ago - on my birthday, woohoo! Unfortunately, the mail carrier didn't notify me that the package was delivered, so it sat outside for about 2 hours, and squirrels chewed through it (I can't blame them, it's winter and they're hungry). Those squirrels have good taste; they were straight for the Dunk Cookies Collaboration bar and put quite a dent in it. Thankfully, the other bars were untouched, and you better believe I cut the bite marks off the besmirched bar and ate that too! I only lost about 5-10% of the bar, an acceptable squirrel-tax, I suppose.

As far as the bars go, I haven't eaten them all yet, but of the ones I've had, they are all delicious. Each is also HUGE, and easily 2 large servings of chocolate, and this puts them perfectly in line with other gourmet chocolate bars I've had, pricewise. The collaboration bar was more expensive but also twice again as big, and was 4 big servings at least.

I've yet to find another company quite like this one. These really are more like candy bars (chocolate purists, look elsewhere) - if you like Ben & Jerry's ice cream for all the mix-ins, you'll love these. The flavor combinations are thoughtful and balanced, and the quality of the chocolate itself is very good. I usually find dark chocolate can be a bit iffy (waxy and doesn't melt well), but their Black Forest Gateau Bar was one of my favorites so far.

Overall, amazing flavors, actually decent pricing considering the size of the bars, and shipping is more than reasonable for international. The only complaint I have is that I have to camp my computer at drop times to snag anything!

Incredible tasting chocolate

The chocolate is incredible - the pistachio and chocolate gateaux bars are the favourites in our house so far! Customer service is great and quick.

So good, I keep coming back for more!!!