Gift And Gadget Avis 

Purchased a game but the computer system told me that it was still 'in my basket' so i thought it hadn't gone through so paid again. There were two payments showing on my credit card statement so i rang to tell them what had happened. I was told that their system wouldn't do that and that i must have ordered twice but they would cancel the second order. I have only received one game but paid twice. No refund yet and after two long winded phone calls to the company i have had to go through the complaints department to claim it back through my credit card. Not impressed!!

Shocking from start to finish! Paid for next day delivery (On the Sunday, so didn't expect it until Tuesday) Got email & SMS on Tuesday saying it would be delivered that day. Never turned up. Tried to "follow my parcel" and it said the parcel had been refused! (It should've been delivered to my partners business with 5 employees so no way it was refused and he even double checked with all staff!) the best part was, it was apparently refused in the middle of the 1 hour slot, but was booked back into the depot 35 miles away at the same time. I was given a name of who had "refused" the parcel and it was no one who is recognised at my partners work. (Bear in mind, they get deliveries all the time from the same apparent driver who was delivering it, and it is a sole building in the middle of a yard, so doubt very much the driver got it wrong when he has been delivering there for months). So after about 7 emails back and forth (at one point they expected ME to chase the delivery company to find out where my parcel was) tgey finally told me it would be delivered next day (Thursday) after I said I would cancel my order if it didn't arrive. I got ANOTHER message from the delivery company, saying it would be delivered on Thursday and to expect another email to confirm timeslot on Thursday morning. Never got it. "Followed my parcel" AGAIN, to see it was being "held at the depot. Still no one knew why, how or what was happening. By Friday, I gave up and told them to cancel my order (they THEN offered to send out a replacement). That was that!! It's now Monday, and I get a message to say my parcel is going to be delivered!! Checked on the follow my parcel and they had finally recalled the parcel 1 hour before it was due to be delivered! Don't think any of them know what they're doing!! AVOID unless you don't mind waiting until whenever and hoping that your parcel turns up at some point (maybe after you've cancelled!!)

I recently purchased a gift for a friend on the gift and gadget store website. As it was a gift, I paid an additional £3.50 for gift wrapping. A couple of days later, my parcel arrived "gift wrapped" with a personalized message.
Luckily, I have a good sense of humor because what the gift and gadget store call "gift wrapping" certainly is not that.
1. It's June. My present was dressed for Christmas. It was wrapped in red paper and a gold ribbon (a wonky ribbon at that). When giving the gift to my friend, they will most likely assume that I have given them a recycled, unwanted Christmas present. May I suggest using a polka dotted paper in future?!
2. My 6 year old daughter could have hand written the message better. They simply wrote the message out on Microsoft Word in one sentence and cut it up into 3 lines attaching to the present with cellotape. Excuse me? Since when did people pay £3.50 for something they can do at home? Talk about cheap and tacky! Like I said, it is lucky that I have a good sense of humor and could laugh about this awful service!
Too embarrassed to give this "gift wrapped" present to my friend, I proceeded to opening it to make sure that I had purchased from a legit company. It did cross my mind that they may have given me an empty box weighted down with a tin of tuna, but surprisingly not.
I have saved the wrapping paper and curly ribbon and will be sending it back to your office so that you can advise whether you believe the gift tag is acceptable and can then recycle the paper during your Christmas period.
It is safe to say I will not be using The Gift and Gadget Store, well certainly not their wrapping service and I advise others not too either. Unless you are ordering at Christmas. You might be pleasantly surprised. But buy your own tags. No one likes cheap looking tags.