Thehatoutlet Avis 

Really good quality hats and experience, would shop again

Ordered a hat was then informed it was out of stock. Refund given which is fine.

Went back a week later and hat was back in stock. Re-ordered and was given dispatch details.

2 weeks later and no hat. Emailed them to be told it's out of stock again.

I bought a total of 3 hats from this company. None of them fitted, so I sent the first two of them back at my own expense using Royal Mail tracked and signed for service. In accordance with their refund policy, I ensured that both hats were as sent, unworn and complete with tags, packaging, original paperwork and reason for return. I received a refund (less postage) for one hat but not the other. In the meantime, I bought a third hat of a different style but this one didn't fit either, so I returned this one and promptly received a second refund, but I was still out of pocket for one item I had sent back to them. I emailed them three times about this, with my first two emails going completely unanswered. In my third email, I attached proof that Royal mail had delivered the hat back to them and that the company had signed for it. I also had to threaten them with a chargeback claim through my bank if they didn't cough up. After this I was finally refunded but it took a month to get my money back. There is no telephone contact number for this company, which always worries me, and their communication has been poor. I would not recommend them and will instead go to a bona fide hat shop where I can be measured and fitted properly.

Scam. I bought an item. After a two-week delay, I was notified that it had been delivered to my home, which was completely false. I requested an explanation and received no solution whatsoever. Be very careful. They charge you and wait for you to give up complaining.

The Panama hat I ordered for around £90 didn’t last - the material on the ribbon bled into the hat and was generally poor quality and sizing. However the very worst thing about this company is the customer service - appalling, unhelpful, slow to respond and even though I provided photos and information they just rebuffed me and never refunded any part of my purchase and didn’t get back to me when k asked the manager to contact me. I’d never ever buy from them again. Don’t trust them at all.

Awful company! More expensive than other places but I bought from them because they had exactly what I wanted. Postage time was average but packaging was good.
Customer service was awful, general communication was awful and returns policy is terrible. Don't bother wasting your time and money!