The Lovely Keepsake Company Avis 

The personalised box was lovely, and well made and my friend loved it. I Would order from again, only issue is that there is no shipping option to the Isle of Man, and I had to have it sent to family first and then onto me which was not convenient, and cost me another £15 on top of the box cost. I'd have happily given up the "free" shipping, to have it delivered straight to me.

Lovely personalised vase for anniversary. Really impressed by the product and speed of delivery. Would definitely use this company again.

Beautiful product and arrived far quicker then expected. Really lovely personalised gift - would recommend!

This is the second memory box I've purchased and they are both absolutely beautifully done.

I ordered a memory box for my wife, the whole process of ordering, the team contacting me to help with details was very quick and professional. The team helped me with the wording required and the order was completed and dispatched straight away. So good was the service that I received my order within 28 hours of me submitting it. My wife was really pleased with the memory box and the quality was just perfect. Thank you guys for your help and service.

Keepsake provided a first rate response to my personal requests and the product quality and look was just as I expected

I'm really pleased with the memory bear. It's lovely, even has a small pocket to hold the heart.

Beautiful keepsake. Super soft. Prompt delivery it came within 3 days. Sits pride of place on my sofa

Easy to navigate the website and personalise the items. Order arrived quicker than expected, brilliant quality and lovely touch with a little note saying who packed the order. Great quality and great product options picked a lovely keepsake box to remember my fur baby with.

Quick service and on the whole please with the purchase. I bought this in memory of my mum and as shown in the details you can put a photo back to back. However, on doing so it once the frame was put back into the block it opened up at the top as the block was an extremely tight fit and squeezed the bottom too tightly, my husband had to file the opening to make it bigger and is now OK

Lovely product and delivery was within days of ordering. Used your Company twice now and will in the future! Thank you

The keepsake box I ordered as amazing and the delivery was so quick. Brilliant company to deal with

An excellent and unique product, delivered very quickly. Thank You.

It was just as described and really well received by the people it was for thank you so much

I order a wooden urn for my dad and had our own wording put on it and it was delivered the next day by courier, we'll packaging and was very happy with my order. A beautiful resting place for my daddy's ashes.

I ordered a memorial urn/keepsake box from this company during a very sensitive time, expecting something suitable to hold my mum’s ashes.

While the product does state a 1.4L capacity, the overall presentation including the use of the word “large” and the imagery on the website gives a misleading impression of the actual size. In reality, the item is significantly smaller than expected and not suitable for the intended purpose.

To make this clear, I’ve compared it to a dog urn I already own, and the difference is substantial. The product does not visually reflect what is being advertised.

This is not a standard purchase it’s a bereavement item. In that context, clarity is critical. Relying on customers to interpret litre measurements alone, while presenting the product in a way that suggests otherwise, is not sufficient.

I would not recommend purchasing from this company based on this experience.

Update:

Thank you for your response.

While I appreciate the acknowledgement of my loss, I remain disappointed by how my concerns were handled throughout this process.

My review was never solely about the listed dimensions. It was about the overall presentation of the product and the experience that followed when I raised concerns during a bereavement.

It is also worth noting that my order confirmation described the item as a “Large Cremation Urn For Ashes”, whereas the current product title no longer appears to include the word “Large”. Customers can make their own assessment as to whether the removal of the word “Large” supports the concerns I originally raised.

What I found most disappointing was that the response focused primarily on explaining why the company believed the listing was correct, rather than acknowledging why a grieving customer may have formed a different impression or exploring a reasonable resolution.

Bereavement products are not ordinary purchases. Customers are often making decisions during one of the most difficult periods of their lives and deserve empathy, understanding and support when concerns are raised.

For that reason, I stand by my original review and would not recommend this company. Based on my experience, I would encourage prospective customers to shop elsewhere, particularly when purchasing bereavement products. During one of the most difficult periods of my life, I felt met with defensiveness rather than empathy and support.

Lovely product fast delivery using Royal Mail tracked 24

Beautifully made memorial heart shaped plaque for my darling late best friend. I love the wording and that I was able to add a photo of my dog. Arrived super quick, extremely well packaged. Highly recommend The Lovely Keepsake Company, thank you! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Excellent item ,fast delivery
Highly recommend this service

They were exceptionally committed to honoring all of my requests. After I had submitted my order, they sent me an email offering suggestions for how to make the presentation more appealing, I was gobsmacked by this level of consideration and care.