The Lovely Keepsake Company Avis 

It was just as described and really well received by the people it was for thank you so much

I order a wooden urn for my dad and had our own wording put on it and it was delivered the next day by courier, we'll packaging and was very happy with my order. A beautiful resting place for my daddy's ashes.

I ordered a memorial urn/keepsake box from this company during a very sensitive time, expecting something suitable to hold my mum’s ashes.

While the product does state a 1.4L capacity, the overall presentation including the use of the word “large” and the imagery on the website gives a misleading impression of the actual size. In reality, the item is significantly smaller than expected and not suitable for the intended purpose.

To make this clear, I’ve compared it to a dog urn I already own, and the difference is substantial. The product does not visually reflect what is being advertised.

This is not a standard purchase it’s a bereavement item. In that context, clarity is critical. Relying on customers to interpret litre measurements alone, while presenting the product in a way that suggests otherwise, is not sufficient.

I would not recommend purchasing from this company based on this experience.

Update:

Thank you for your response.

While I appreciate the acknowledgement of my loss, I remain disappointed by how my concerns were handled throughout this process.

My review was never solely about the listed dimensions. It was about the overall presentation of the product and the experience that followed when I raised concerns during a bereavement.

It is also worth noting that my order confirmation described the item as a “Large Cremation Urn For Ashes”, whereas the current product title no longer appears to include the word “Large”. Customers can make their own assessment as to whether the removal of the word “Large” supports the concerns I originally raised.

What I found most disappointing was that the response focused primarily on explaining why the company believed the listing was correct, rather than acknowledging why a grieving customer may have formed a different impression or exploring a reasonable resolution.

Bereavement products are not ordinary purchases. Customers are often making decisions during one of the most difficult periods of their lives and deserve empathy, understanding and support when concerns are raised.

For that reason, I stand by my original review and would not recommend this company. Based on my experience, I would encourage prospective customers to shop elsewhere, particularly when purchasing bereavement products. During one of the most difficult periods of my life, I felt met with defensiveness rather than empathy and support.

Lovely product fast delivery using Royal Mail tracked 24

Beautifully made memorial heart shaped plaque for my darling late best friend. I love the wording and that I was able to add a photo of my dog. Arrived super quick, extremely well packaged. Highly recommend The Lovely Keepsake Company, thank you! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Excellent item ,fast delivery
Highly recommend this service

They were exceptionally committed to honoring all of my requests. After I had submitted my order, they sent me an email offering suggestions for how to make the presentation more appealing, I was gobsmacked by this level of consideration and care.

Absolutely beautiful item, super speedy delivery, highly recommend, five star plus

Well presented website, clear informative.
Always arrive on time.
What more do you want ??

Ordering the gift was so easy. Only took a few days to come and its absolutely lovely.

I am extremely pleased with my memory box. The quality is excellent and it gives us comfort knowing our fur baby's belongings are near.

Delivery was fast and exactly what we were looking for .

Really lovely products, so easy to use. I purchased some items to take paw prints from my new puppy. Quick delivery.

Brilliant product. Beautifully packaged.

I got in touch with this company to see if they could make and deliver a memory box ahead of my dad's funeral. Both Louise and Helen went out of their way to make sure it arrived in time. I was really pleased with it when it arrived. It was perfect and just as described on the website.
It was ideal size for the memory cards I had made. Many people wrote cards and left them in the box on the day of the funeral which my mum will treasure and it's big enough to also add photos and other keepsakes.

A beautiful collection. Professionally made excellent service, prompt delivery and very good value for money.

I was so impressed with this company. The memory box I purchased was exactly as depicted and was despatched very quickly. The price was so reasonable for such a lovely item. I would not hesitate in ordering from them again and highly recommend them

Brilliant product, fast delivery, thanks

I spoke to a sales person called Jason, he was very helpful and sympathetic when our goldfish died and we ordered a personalised urn to put his ashes in which was really lovely.

Beautiful memory box for my fur baby. Fantastic quality, fast delivery and wonderful customer care. Would highly recommend. Thrilled with my purchase.