Thepetvet Avis 41

I would not recommend The Pet Vet Rotherham.

Only weeks after our dog Dolly was last seen at this practice, a vet at another practice discovered a large necrotic abdominal mass within minutes of examining her. The mass was approximately the size of a large orange and required urgent surgery, despite Dolly having been examined at The Pet Vet only weeks earlier where no mass had been identified.

Histology later confirmed a large necrotising ovarian tumour together with severe chronic uterine disease including pyometra, indicating that the condition had been developing over time rather than appearing suddenly.

Dolly first presented with these symptoms in October 2025, yet the condition requiring urgent surgery was only identified in March 2026 after we sought a second opinion at another veterinary practice.

Given the size of the mass and the chronic nature of the disease later confirmed on histology, it was difficult for us to understand how this had not been identified earlier.

We fully accept that Dolly would ultimately have required surgery. However, had the condition been identified earlier she would not have had to suffer severe symptoms for such an extended period of time.

Dolly had been seen at the practice on numerous occasions between October 2025 and February 2026, and we also had several telephone discussions with the veterinary team during this time, as her symptoms continued without resolution.

During this period she received consultations, tests and multiple courses of antibiotics. Much of the focus during this time appeared to be on treating a suspected urinary tract infection, despite her symptoms continuing.

On a number of occasions I spoke directly with a senior vet about my concerns and was reassured that Dolly was likely fine and did not need to be seen again at that stage, despite the symptoms continuing.

The notes show that only an AFAST/TFAST abdominal ultrasound was performed. Despite advertising a 128-slice CT scanner for advanced imaging, this option was never discussed or offered and only a basic scan was used that cannot properly assess structures such as the ovaries.

Given that Dolly initially presented with severe bleeding from her vulva, it was extremely concerning to us that more advanced imaging available at the practice was never discussed.

In total we spent over £4,000 on Dolly’s veterinary care.

We raised our concerns directly with the practice and attempted mediation through the Veterinary Client Mediation Service, however the practice declined to take part.

Thankfully Dolly has now had surgery and is recovering well, but this experience was extremely distressing for our family.

Awful company with awful staff. Left a detailed review on Google for this place a while ago.

Glad to see the majority of reviews here are negative. Truth will out, as they say.

Here is that review:

Absolutely awful creature supposedly in charge of the receptionists at the front desk called ‘Natalie’. Horrible to deal with and extremely rude. We won’t be giving this place our business purely based on her bad attitude. Great way to put off new customers.

It’s worth mentioning we were surprised by the extreme mark-up on prescription items. We were charged around £50 for each item on our prescription for ear drops and ear cleaner. At the time of our first review, both of these items online are available for a total of £30. That’s £70 wasted on nothing but mark-ups. I would avoid purchasing anything from them that can be obtained online. We offered to return the items (sealed and still boxed) for a refund, but they don’t do this as it’s ‘against policy’. Fair enough, but good to know for future reference.

In regards to the encounter we had with the ‘Customer Experience Manager’. We walked in for our follow-up appointment and were completely ignored for several minutes as she was on the phone, with no acknowledgement of us at all we stood and waited, which is fine. We got talking to a couple with a puppy the same breed as our dog in the meantime.

After she was finished with her call, we told her we have an appointment that we had scheduled for 12:45pm. I misspoke at this point as I was looking at my phone for the time and almost said 1:45. She heard me say one and then looked for us on the system. Her already unwelcoming attitude completely changed at this point and she told us we had missed our appointment as it was 11:45am.

My partner and I are both professionals who monitor our calendars quite strictly and at our previous appointment had stood and entered our appointment into our phones separately at the point of making it with the receptionist at the time. The likelihood of us both entering it incorrectly is slim to none. Mistakes happen and I showed her my phone so she could see that’s what I had it down as. At this point her attitude went a step further as if she was playing up for the audience as the other couple were now in the queue behind us. She said ‘well you said 1 earlier and then changed your story, which is it?’ – which is an extremely odd and hostile thing to say in that setting. Rather than being impressed by her the couple behind us made eye contact with us and were equally as surprised by how hostile she was being toward us.

At this point I asked my partner if she ‘was for real’ as I was in disbelief that she was actually behaving like this and speaking with such a poor attitude after we had been nothing but polite.

We then shook our heads and asked when the next available appointment was. She asked us ‘Well, do you work?’ I informed her that it doesn’t matter either way, and asked for the next available appointment. She then questioned us again if we work. It took three attempts back and forth to get her to divulge the next appointment. We then entered it into our phones again and went to leave and she clearly sarcastically offered to write it down for us and made a show of making sure we were handed it on a card. This is normal in most settings but it was the way she insinuated that we couldn’t be trusted, was patronizing and made us walk back up to the desk for the card.

We contacted the place after leaving this review to check if the prescription we had already paid for was repeating and were told no. We then received an email from the personal work account of the person this review revolves around accusing us of being ‘abusive and derogatory’. We didn’t reply. We received another email previous to the reply by the MD here from the ‘area manager’ stating that as we’re abusive, they are withdrawing their services and instruct their staff to report this abuse to the police. The letter was as bizarre as our encounter in the branch as we were nothing but polite. We have at no point been abusive. We are the ones who felt attacked.

We now have a call with the MD to discuss after she reached out from this review. What an utter joke that call was.

We changed vets to The Pet Vet in Highams Park (Waltham Forest) during the Covid 19 Pandemic
(SARS-Cov-2) because my cats were due for their annual vaccinations and it was very difficult at that time to get an appointment with my usual vet of some 15+ years.
My scores regarding The Pet Vet at Highams Park:-
Parking at Pet Vet in Highams Park is very easy – 10/10;
The surgery is modern, clean and spacious - 10/10;
Annual vaccinations – 10/10;
If you telephone this veterinary practice, you are always put on hold and have to wait ages for someone to speak with you – 3/10;
Veterinary care at The Pet Vet in Highams Park (Waltham Forest) – 2/10.

(When one of my cats became ill and needed good, professional and reliable veterinary care, I was very, very disappointed with the care and input offered by this practice. Tests, tests and more tests… and more money! No solution…. and no pertinent outcome! The experience was both traumatic and unsatisfactory.

We were, in effect, left in limbo!

We have since returned to our previous vet who arranged our cat to be seen by Queen Mother Hospital (RVC) in Hatfield. In culmination with the Queen Mother Hospital for Sick Animals and regular ongoing visits to our local vet, our cat is now thriving – thankfully. At the moment she appears to be very well!
Pricing – 2/10
I have found that, although The Pet Vet in Highams Park is OK for minor things, e.g. vaccinations, prescriptions for flee and worming treatments, all in all, I cannot recommend The Pet Vet in Highams Park (Waltham Forest).

They deserved for 0!!!!
I am deeply heartbroken and extremely disappointed with the care my cat Luna received at The Pet Vet.

Luna was brought in shortly after giving birth, showing concerning symptoms including lethargy, vomiting, weakness and very pale gums. Despite this, no further diagnostic tests were carried out, and I was reassured and sent home.

Sadly, Luna’s condition deteriorated and she passed away shortly after.

What I find particularly distressing is the way this situation has been handled afterwards. The practice has not taken responsibility for the concerns raised, and the explanations provided do not reflect what I experienced or reported at the time.

There are also inconsistencies in the medical records provided at different stages, with important information missing or only acknowledged later.

This experience has been extremely traumatic, and I am still struggling to come to terms with the loss of my pet.

Firstly it is with deep sadness that my friends Dog Chappo has passed away following his recent surgery whereby his stitches split open causing his death. It appears that incorrect information about which practitioner was completing the surgery was initially given and mixed messages thereafter in relation to his aftercare and who actually performed the operation raising significant questions as to the integrity of this practice. Image being told a set of information and later finding out this is untrue and staff giving false explanations. The impact this has had on my friend and her family has been absolutely heart breaking. They have placed their trust in ThePetVet with their beloved Dog only to be left shattered by complete inconsistent and incompetent practice that has resulted in the loss of Chappo - RIP Beautiful Big Boy - Sleep tight loved and deeply missed. For all those considering using this vet I would strongly advise you do not. Your pets deserve so much more

EVERYONE PLEASE DO NOT USE THIS VET. MY DOG WENT IN FOR A PROCEDURE AND DIED DUE THE INTERNAL STITCHES OPENING. I SINCE FOUND OUT THE VET IS STUDYING TOWARDS A SURGICAL CERTIFICATE IN ADVANCED PRACTICE. I WOULD EXPECT WHEN YOUR SPENDING OVER £4000 THE VET WHO IS COMPLETING THIS PROCEDURE WOULD HAVE! I WOULD NEVER HAVE LET THEM NEAR MY DOG IF I WOULD HAVE KNEW THEY WEREN'T QUALIFIED TO THE HIGHEST STANDARD OF VETERINARY. I THEN SUBMITTED A FREEDOM OF INFORMATION REQUEST TO FIND OUT HOW MANY DOGS HAVE DIED HERE DURING OR AFTER SURGERY AND THEY REFUSED TO GIVE ME THIS INFORMATION. THEN TO TOP IT OFF …. THEY THEN SENT ME THE CREMATION BILL!!!! I AM REPORTING THIS VET. PLEASE EVERYONE GO ELSEWHERE!!!!!

Please read the entire review.
I had to make the very difficult decision to book an appointment to have my beautiful German shepherd put to sleep. She had a spine condition that affected her back legs which would end up making its way up her back to which she would end up paralysed. So as you can imagine wasn't what we wanted. I booked the appointment for 11am, yes we arrived 10 minutes early just because the traffic wasn't very busy. As we arrived we were shown into there Francis suite. So far so good. And then it started to very rapidly go downhill. The appointment time came and went with not even any communication from any member of staff until my wife went out to the reception area to find out what was going on as we were all getting very distressed. To which me wife was told the vet was in a consultation. ( Why would you book another appointment at the same time when someone has come in for what we had) 🤯. Another 25 minutes went by. To which a member of staff called Ava poked her head round the door to ask us if we'd like any refreshments like we were there to watch a bloody movie. Then tried to say to us she knew how we felt. Really.? How dare a member of your staff try and compare there grief to mine. Somebody needs to teach this girl the difference between empathy and sympathy and not trying and telling people how they feel to try and take a very difficult moment like this away from us.
So another 10 minutes went by so this time I went out to the reception to find out what the hold up was as this was a booked appointment to which I saw the Vet herself stood by the printer, she turned looked at me then turned away and walked off out the back. BLOODY RUDE!!! Nobody else was in the reception area not even another customer.
So I returned to the room we had been stuck in for coming up to an hour.
So the vet walks in just as I returned, not even as much as an apology for being so late.
The euthanization itself went as good as it could they successfully ended my dogs life. But the next part just goes to show not one of the staff on this day could actually give two s###s about me beautiful companion. We said we didn't want to leave her in there on her own to which the vet and a nurse picked up the corner's of the blanket and proceeded to drag her across the floor and out the door.
FYI IF YOU WANT TO SEE YOUR BELOVED PART OF YOUR FAMILY TREATED SO DISRESPECTFULLY AS THIS IS NOT THE FINAL MEMORY I WANTED TO HAVE OF OUR BAILEY SO IF YOU WANT YO BE TREATED LIKE THIS THEN GO AHEAD.
And then to rub even more salt into the wound they overcharged us for the total shambles of a crap service. We have raised a complaint. It was investigated but all they did was give us a load of excuses. Not even a hint of an apology not even the gesture of giving back the money we were over charged. Avoid this vets entirely!!!!!

Honestly the best vets around. Been for our follow up appointment with Johann what can I say he is such a lovely man he shows so much care towards our Poppy who suffers with severe allergies and it looks like he has cracked the code to help her live with her allergies. He says we have to work as a team to help her he does his bit at the visit then it is up to us to follow his advice to give Poppy a better quality of life. He takes his time to talk through everything to make sure we understand what we need to do. Thank you Johann for giving us your help and support.

The pet vet Rotherham Terrible service!!!!
My dog had a badly cut pad on his paw, it almost fell off and was bleeding terribly. The receptionist said it wasn't an emergency and said they would call me back, but they didn't, so I called again on the regular line and they just hung up.

We have had all three of our animals registered with this practice for a considerable period and, until recently, had not experienced any major concerns.

In December, we brought our cat in after he developed a whistling sound from one nostril when breathing and was sneezing frequently. During the consultation, we clearly expressed our concern that there may be a foreign object lodged in his nostril. The vet advised that the symptoms were most likely allergy-related. While further investigations were mentioned as an option, the clinical advice and reassurance given led us to understand that these were not considered necessary at that stage. On the basis of that professional advice, we chose not to pursue additional diagnostics.

Over the following weeks, his symptoms worsened and his eyes began watering. We returned to the practice and were seen by a different vet. On this occasion, we were informed that it appeared he had previously had a foreign body in his nose which had resulted in an infection. He was prescribed medication and pain relief.

In our view, had the initial concern regarding a potential obstruction been more thoroughly explored at the first appointment, this may have been identified and treated sooner. We raised this through the formal complaints process but were advised that the practice did not believe any clinical error had occurred.

We recognise that veterinary medicine involves professional judgement. However, as pet owners, we rely heavily on that judgement when making decisions about whether to proceed with investigations or treatment.

The practice promotes itself as a caring, family-run business. While they may present this image, our experience suggests a focus on repeat visits and revenue rather than genuinely prioritising animal welfare.

I share this experience so that other pet owners can make an informed decision, but my advice would be to avoid.

Attended The Pet Vet Doncaster with my 5 year old guinea pig for a specific procedure. (euthanasia ) the vet was very gentle with Bandit definitely a shock to hear about his lump though. The whole procedure was done with highest level of care from vet and nurse. Shannon was the nurses name i was given and Jose was the vets name i was given. Both very good people to have working in veterinary. I would also like to add the client care team were very helpful and respectful given this time too. Thank you for looking after Bandit and treating him with respect dignity and care. And thank you for letting me see him after the procedure to give him a hug and a goodbye, along with his fur and paw prints. I would 100% recommend these vets for guineas they also helped me with Smokey(my other guinea) and everytime I've been I've had no issues the vets and nurses are very skilled and knowledgeable.

We went for a vaccination and the were kind before by offering a treat but the bad thing was that the day after my dog PUKED X2.Wouldnt recomend a vaccination there. I'd just do Vets4Pets

Booked an appointment for our German Shepherd who was suffering from a spine condition, for her to be sadly be put to sleep, my heart was already breaking before this appointment. We did arrive about 10/15 mins early, the receptionist said she would let the vet know. We were shown in to their St Francis suite, our appointment time past, so I went to see what was going on, I was told the vet was running late, my anxiety was already alot, I went back into the suite, the receptionist popped her head in to see if we would like any refreshments whilst we waited, she could see I was upset and continued to say she knew how I felt, because she had lost her pet not so long ago, how dare she compare my grief to her's, she has absolutely no idea how I was feeling, she had no idea of my connection with my beloved dog, she didn't know my grief. The vet came in and not so much as an apology for keeping us waiting, over half an hour our dog was so distressed at this point, the rest of the appointment went as good as it could have gone, until I said I'm not leaving my dog alone, could you please take her, to which she was put on a fluffy undersized blanket and skimmed across the floor as she was carried out 😞🫣 I was so much in my grief at the time I didn't completely register what had just happened. Four weeks ago our other dog passed away, but the care he received was full of care, and empathy, a trolley was brought in and they took him away. How so much different our experience was yesterday. It has added to the already traumatic experience. I'm so upset 😭
A few weeks have passed since I wrote my review, we have complained to The Pet Vet, who just responded with excuses, their sorry was disingenuous, they said it's common practice to use a blanket to remove a dogs body, from what I've researched using an unsized fluffy blanket, whilst skimming the dog across the floor was not common practice, shame on them.
I contacted the VCMS, who do free mediation between clients and vets, even though The Pet Vet said they would fully cooperate with any external organisations, when they were contacted they declined, I also contacted citizen advice, who advised that if I am dissatisfied I can try and claim a refund under the statory rights act 2015 as they lacked skill and care, again The Pet Vet declined. This firm is absolute criminal, they care about profits over animal care, they take no responsibility when things go wrong, my dog deserved more than having her dead body dragged out on a blanket, I will never be able to apologise to my dog. She was family to us, and this bunch of heartless individuals have done wrong by her, SHAME ON THEM! Avoid this place The Pet Vet Portsmouth!

Had our 8mth old dog spayed at the Pet Vet Portsmouth. The care and attention she received from booking in at reception, to follow up appointments, was second to none. Every member of staff was friendly, professional but most importantly 100% invested in the care of our girl. Prices are very reasonable. Would highly recommend.

Took my dog in due to a broken nail which left the quick visible. Wanted to check in an make sure was ok and that didn’t get infected. That small visit cost nearly £200 and not only that but also got forced into purchasing a e-collar that was not needed.

I’m not sure about the practice which the pet vet run but when asked if we had a collar I very clearly stated no but I could. The vet (Dimitry) went in to say “it’s ok I’ll get you one” as no mention of the costs or payment was even mentioned I ask if this was to be returned at the end and was told no we could keep it. Still no mention of purchase of what it costs.

Then at the end of the appointment I’m asked for about £175 (blue card discount). No information of what the individual prices are so I asked for a receipt to be sent to me.

Before discount - £62 for an appointment - expected and fairly priced.
£107.13 - roughly £4.30 per tablet. These are only £1.35- maximum of £1.80 on vet pharmacy sites. Extortionate.
£24.58 - for a collar a didn’t ask for a clearly stated I could get myself which bear in mind can get the same quality on Amazon for £12.

They are a rip off and their crooked forced sale is a breach of consumer protection regulations in the UK

Bow Wow Wow, seems i’m not the only one barking mad! If only i would of read the reviews about Thepetvet (aka D@@k Turpin without a mask). My dog Ivy may not of spent a month with a tooth abscess and my wallet might not be a lot less lighter.

My 5 year old pug/westie cross, Ivy has been having problems drooling, and a watery eye on the right side of her face. Ivy’s first consultation, on 28th November the vet at Thepetvet Doncaster dismissed any tooth infection or any other health issues, and gave Ivy a antionflamotory shot and to come back in a few days if she was no better. This plus the consultation was around £100. The symptons were still the same a week later. So we checked in her mouth, and above her upper tooth her gum was red and inflamed. We assumed it was an abscess.

So went back on 8th December and showed the vet, the photo we had taken. But she was adamant that it was not an abscess or an infection but more likely damaged nerves in her face. Which would mean Ivy would have to go for MRI scan at another clinic. Or she could give her another anti inflammatory shot which she had already given, and it did SFA. So no way i told her that i was paying for that again,so to the clinic for an MRI scan it was to be.

Now i’m no Carol Vorderman but i am a Yorkshireman, and i do know how to spell cost. So when i heard her say it will cost this, and cost that, and i would have to pay £60 for her just to complete the referral form.!
My tail wasn’t wagging but my finger was. So i declined any more of her advice or treatment and would ring the pet insurance company when i got home.

Oh and to make me feel as if, i had my, you know whats clipped, she charged me another £47. 50. When i got home i checked ivy’s insurance and it did not cover any issues with the mouth or teeth. Talk about cocking my leg and peeing in the wind,now what i thought! So we just tried some home remedies and just hoped it would get better. We noticed that the gum around the large canine was now inflamed too. There was no way i was going back to Thepetvet.

So my partner phoned the vet she is registered with Two Counties Vets of Doncaster. She had to make out that i was working away, as we did not want them to know Ivy was registered elsewhere. As i had already tried to get Ivy another visit with a different vet. When i told them she was, they called Thepetvet. They said, that they had told them that it wasnt a tooth abscess. So it would be pointless taking her to them.

Today 18th December my partners vet confirmed 100% that Ivy was suffering with a tooth abscess. The £100 fee was irrelevant, i was just so happy that my little Ivy was finally getting the treatment that would now make her better, which she deserved, and should of been given by Thepetvet on her first vist.

A dog is more than a mans best friend. Its his everything and more, Thepetvet need to heed these words. Instead of the only word they seem to know, which is PROFIT!

Cat Came home with fleas.

I’m not happy that I took my cat for a check up and bloods costing a fortune bloods being 105 twice and pre op being 60 pounds to find that the are saying she has no platelets didn’t find them very compassionate so I am now moving my pets to another place as I need someone who is caring
Not someone asking me if I am insured as it’s going to cost thousands that’s the least of my problem also saying my pet could die they didn’t even know she is vaccinated sigh……

The Pet Vet Lincoln, We recently had to say goodbye to our faithful terrier Layla who had been receiving palliative care for a number of conditions. This practice is a yardstick for other practices the premises are clean staff polite and accommodating. We single out the care attention and support provided by the head vet James who supervised Layla’s care and final departure this was carried out in a very dignified way in a special suite contained within the complex. This is a practice who puts the welfare of it’s patients at the core of it’s values.

The pet vet Norris Green, Liverpool - Had a number of issues with this vet practice in the last year. Joined with my puppy, Archie, last November and things started off great, I joined the pet plan too as family had recommended this as a good vet practice.

In March 2025, I took Archie in for a review with a vet as he was showing hormonal behaviours. The vet advised he was too young for neuting, so to try the chemical neuter... so I did. I wanted the 12 month implant, the vet was ready to inject Archie and then quickly darted out the room, advising they could not use that 12 month one as it was out of date. She had new packaging with her and began to insert the implant. Archie is a small King Charles and he yelped in pain and discomfort when this was administered. Only now, after attending another vet 7/8 months later, I am aware the vet was supposed to administer a topic anesthetic. Archie has had this done in a different vet again, with the required anesthetic, and was fine getting the implant administered. In my eyes this is not acceptable from a vet that is supposed to care for animals!

I also called up today to check Archie's flea and worm treatment was in (as the plan is 12 months long), I also wanted to cancel my plan as I feel let down by the vets and how multiple issues have been handled... not just the above. The receptionist was so rude, had an awful tone when speaking with me on the call, this got worse when I asked follow up questions.

I ended up asking to speak with someone else as I wanted to know how to go about cancelling my pet plan, I was put through to the practice manager who was a lot nicer.

The practice manager cannot carry out any further investigation unless a formal email is completed raising the above incident. I have stated I am not prepared to waste my time, so instead am writing this google review to help others understand what this vets is really all about... money & not your pets health