The Progressive Building Society Avis 134

Can not even begin to explain or describe how badly this company came for my mum and the house when my step dad died. They should be ashamed of themselves. Would not recommend to anyone.

First class experience opening an online regular saver, handled by MICHELLE CRAIG who went above and beyond in assisting me.
N.B. There is an SMS verification available as opposed to the authenticator app upon request.

I tried to open a savings account but was unable to submit phots of ID documents through their Onfido identity check process. It didn't accept the images that I was trying to submit via my smartphone and I got into an endless loop of a failure message followed by TRY AGAIN. I was stuck with an online account that I was unable to activate. I can't say much about their account management service. But I can say that I raised the Onfido issue with customer services and their online response was to put a note in my account stating that I had not submitted the relevant documents and they were still waiting for them. This building society needs to fix its technological failures before I will try any harder, I'd rather go elsewhere. I regret providing the personal information that they asked for, I don't feel that I can trust them to delete it.

They call themselves The Progressive Building Society but their procedures are out of the 19th Century rather than the 21st Century.
Most building societies and banks - I would say over 90%- make electronic checks to confirm a depositor's identity, but Progressive seem to insist on certified copies of utility statements. Very customer unfriendly.
I notice that they don't answer criticisms on this website - that's very indicative of their attitude. The CEO of Progressive should be ashamed

I have to say this is one of the easiest online accounts that I have ever opened. The document ID and selfie ID worked first time unlike other banks. A completely seamless experience opened quickly. Also any query to the bank is replied to the next day. Some banks it takes them 5 days. The negative reports here are clearly written by Technophobes. Well done Progressive one of the better banks that I have used. And I do have a lot of Bank accounts

For a computer Online Registration after verifying my details (SMS code also involved), uploading my photo ID and taking the 'Selfie' (mobile phone again) the process stalled - a never-ending 'Processing' caption.

I phoned and spoke to Marie 12 Aug, their help team was unable to take my call (with hindsgight, no surprise there) - no arranged callback since (today 19 Aug).

Alarm bells should have rang for me when reading the convoluted registration process, which is reflected with other recent reviews...

Also their guidance not stating that the Selfie MUST be done using their mobile phone process.

Progressive, did you know that Selfies can also (for example) be taken on devices called 'cameras' ? !!!

I doubt I will ever get the arranged callback.

The only reason I now care about this shambles is that Progressive seemingly have all my personal details, my Photo ID and a photo of me.

I wish that I had never allowed myself to get anywhere near this Amateurish, Apathetic and Awful organisation.

The saving-grace is that they have none of my money.....

Tried to register for new savings account. 4 times and error came up. I even had someone talking me through and it still had an error. I was told someone will call back but to be honest if it's going to be a problem like this I won't bother.

Worst Registration

Tried to sign up for a one year bond, can't get past their second page.you never receive the 6 digit email verification code email. I've tried twice.

First time I tried a couple of weeks back I managed to get to verification, only to be told that the passport image I loaded up hadn't come through. So they sent a lik to some website that I signed up for to upload again.

Managed to register on that and they the site won't load up to get any further. All in all rubbish, I hate online verification, they obviously don't want investment very badly.

So they just lost out on a whole junk of investment, I emailed them and called, waste of time. I can't be bothered with this. Stick to Issa.

Incompetent Online Login Process

Just tried to login to the new "digital" Progressive only to find I can't!

I do have an account but now you need SalesForce authenticator to login.

However, there is nothing from Progressive to allow a link to be added to SalesForce authenticator - so you can't login because SalesForce authenticator has to authentic you but it can't authenticate you because it is not linked to Progressive and the loop continues!

There is a "choose an alternative verification method" option but it loops straight back to SalesForce authenticator and so the farce continues.

I have seen some rubbish IT systems in my time but this one takes the crown. There must have been NO testing by the developer. Utterly incompetent!

In short, if The Progressive wants to use Salesforce Authenticator then how about providing the QR code to allow a Progressive account in the authenticator?

If The Progressive is going to offer an option to use an alternative authentication method, how about actually providing one?

Completely below standards and a pathetic attempt of a digital presence!

The building society rolled over my children’s bonds without my permission for a 5 year period at a very poor interest rate. It is refusing to give me the money back.

Spoke to a mortgage advisor in the Belfast branch as I saw they offered really good mortgage deals on a comparison site. I already have a mortgage advisor who has provided me with some great deals but saw the progressive had lower monthly payments so decided to see if I was eligible. As I went through all the financials I was told I wouldn't be eligible for a mortgage with them and proceeded to make a condescending remark that I would not be able to borrow the amount needed.

I have recently had a self build mortgage with Progressive - the Ballymena branch - especially Lorna have been so helpful and made the process extremely easy