Helpful and responsive, stunning and effective product. We are a contractor using these on a project and Phil has been so helpful from initial enquiry to registering the warranty and looking for blind... Voir plus
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Lisez les avis des autres
Recent problems with seals on my Neo Rooflight windows. Completely misled by inaccurate description on quote of the work to be carried out. I expected replacement of glass and bubble seals Massi... Voir plus
We bought some conservation style rooflights from here some months ago. There was some back and forth with sorting out the specification with our client, the salesperson (Becca) was very prompt in get... Voir plus
Purchased additional conservation rooflights to match existing together with winders your open. All arrived quickly and on time with emails to keep me informed at every stage. Discovered winders had b... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fabricant
- aussi dans
- Entrepreneur en toiture
Écrit par l'entreprise
The start of your journey to awaken the beauty of natural light. With 30 years' experience, we pride ourselves on delivering quality rooflight windows designed to maximise natural light within your space. We are committed to designing and manufacturing high-quality rooflights, providing a high quality service to our customers. Our customers are at the heart of everything we do, with innovation at the forefront of every product. Our roof lights can be installed on a wide variety of buildings, from private homes to commercial properties, and public projects. One of our most successful products, The Original Conservation Rooflight, is frequently featured on award-winning landmark buildings and is used on National Trust and English Heritage properties, meeting all current building requirements.
Coordonnées de contact
Unit T1, Bourton Industrial Park, GL54 2HQ, Bourton-on-the-Water, Royaume-Uni
- +44 (0) 1993 833155
- hello@therooflightco.com
- www.therooflightco.com
3,5
Moyen
178 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 25 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
It took a long tome to get someone in…
It took a long tome to get someone in to fix the roof lights, but once booked in they were fantastic.
5 avril 2022
Réponse de The Rooflight Co
Thank you for your review and your patience.
The Rooflight Company
great service
great service - number of options priced up very quickly making it very easy for the Client
25 février 2022
Réponse de The Rooflight Co
We aim to make it as easy as possible for our customers! Thanks for the 5* review.
Fantastic company
Fantastic company, amazing customer service and beautiful heritage style roof lights. No hesitation in thoroughly recommending them. So pleased.
25 février 2022
Réponse de The Rooflight Co
That makes us truly pleased to hear, thank you for the 5* review.
An excellent company to deal with
An excellent company to deal with
James in particular was most helpful and understanding in every way
I would definitely recommend the rooflight company
25 février 2022
Réponse de The Rooflight Co
Really pleased that James was able to assist you and thank you for the 5* review.
Friendly and quick service from…
Friendly and quick service from everyone I dealt with at The Rooflight Company. Product looks good but it will be weeks before I can find someone to install it
18 février 2022
Réponse de The Rooflight Co
Thanks for sharing your experience with us and the 5 star review!
Responded quickly and efficiently to…
Responded quickly and efficiently to solve the problem we had with the seals
18 février 2022
Réponse de The Rooflight Co
Thank you for your 5 star review, we're happy the issue has been solved for you.
Excellent service
Excellent service. Efficient, fast with great customer care. Would recommend the Rooflight Company.
18 février 2022
Réponse de The Rooflight Co
Thank you for your 5 star review, we're pleased you feel you've had a great experience with us.
Good service
A small fault developed on one of my six 10 year-old rooflights. The replacement part was sent immediately free of charge.
18 février 2022
Réponse de The Rooflight Co
Thank you for the 5 star review, we're happy we were able to help.
Product has failed badly
Product has failed badly - 12 year life is not good enough for a rooflight.
18 février 2022
Réponse de The Rooflight Co
Dear Mr Hine,
We are sorry to hear that the longevity of your rooflights have not met with your expectations. Regular cleaning and maintenance is recommended in our Operations and Maintenance manuals, this is especially important in coastal or industrial locations, and we ask that if any areas of concern are spotted on the rooflights during the maintenance and cleaning schedule these are reported to us straight away to give us an opportunity to review and potentially repair within the warranty period.
Unfortunately as the issue was reported outside of the 12 year warranty applicable for your rooflight frames and due to the location of the degradation replacements are the only solution. One of the team has provided you with quotations for replacement rooflights, to an upgraded specification, however if you wish to discuss this further please do contact us at customerservices@therooflightcompany.co.uk and ask for the Customer Services Manager.
Kind Regards,
The Rooflight Company
Excellent all round service
Excellent all round service. Prompt initial response to my order, blind delivered right on schedule, super clear fixing instructions, blind fits/works perfectly and it looks great.
27 décembre 2021
Réponse de The Rooflight Co
Thank you for sharing and the 5* review!
The Rooflight Co
Great service
Great service. The sales team took the time to understand what I wanted and had the right product for me. The installation instructions were clear and precise and customer care department were there to help. Thanks
16 décembre 2021
Réponse de The Rooflight Co
Thank you for the 5* review, we are only too pleased to help!
The Rooflight team
Clayton has been extremely helpful and…
Clayton has been extremely helpful and responsive throughout our discussions.
16 décembre 2021
Réponse de The Rooflight Co
We are always happy to help and glad Clayton was able to assist you. Thank you for the 5* review.
Purchase of conservation rooflight windows/blinds
I purchased two conservation rooflight windows (CR-15/3) and am delighted with the quality of the windows. I spoke with James several times in relation to the order off the windows and electric window blinds. He has been extremely helpful and courteous throughout. Now that the windows are fitted, I am delighted with them.
I wouldn’t hesitate in recommending The Rooflight Company to others.
1 novembre 2021
Unfortunately dreadful service
Unfortunately dreadful service. Windows should have been ready 14 Oct and complete silence. No reply to messages and person I managed to speak to today assured me we would hear from someone today and nothing- silence. And their website now claims that lead times have reduced!!! You have to pay up front and they don’t meet their delivery date or contact you to tell you why.
19 octobre 2021
Avis spontané
Réponse de The Rooflight Co
Dear Mrs Berry,
We are very sorry that material delays have impacted on the readiness of your order to the agreed timescale and that this was not communicated to you in a timely manner. We acknowledge that we have let you down and trust that the steps our Customer Service Manager has confirmed to you provides reassurance of our commitment to getting your order to your property as swiftly as we can.
Our sincere apologies from all at the Rooflight Company.
Professional service
Professional service, arived much faster than they had originally stated.
6 octobre 2021
Réponse de The Rooflight Co
Thank you for the 5* review and lovely to hear we exceeded your expectations!
Excellent after sales service
Excellent after sales service. Replacement part sent straight away with no quibbles.
5 octobre 2021
Réponse de The Rooflight Co
Only too happy to help and thank you for the 5 stars!
Great communication
Great communication, Arrived when promised, in great condition and very well packaged
5 octobre 2021
Réponse de The Rooflight Co
Great to hear and thank you so much for the 5* Review.
The Rooflight Team
Excellent customer service
Excellent customer service. Easy to work with and high quality products
5 octobre 2021
Réponse de The Rooflight Co
That is great to hear, thank you! We really appreciate your feedback and our 5 stars!
Excellent Blinds and quite quick…
Excellent Blinds and quite quick delivery for the manual version, but surprising the Rooflight company doesn't have a list of recommended fitters or offer that service. Unless you're good at DIY, they need a competent fitter.
28 septembre 2021
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