Amy has gone above and beyond to help us exchange some boots which had a broken zip. When the boot company sent the wrong size she assisted in the return, keeping me updated throughout. When I still... Voir plus
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I didn't find my perfect saddle, but I can't fault the service. My horse had an abscess and the saddle company were super understanding and extended my trial until I could actually see whether the sad... Voir plus
Quick turn around on an order, sent via standard delivery but arrived well within the time frame. Good value for money compared to other retailers. Will use for equestrian purchases again!
What fabulous service!! Ordered a pony size Equilibrium massage pad yesterday morning as this was the best price I could find online for my daughter's 16th birthday present in 2 weeks so was not in... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel d'équitation
- aussi dans
- Magasin de vêtements et d'articles de plein air
- Sellerie-bourrellerie
Écrit par l'entreprise
BETA Mail Order/Internet Tack Shop of the Year 2017 winner & recommended by Horse & Hound as the best one stop equestrian shop. With free shipping!
Coordonnées de contact
Beaworthy, EX21 5XE, Devon, Royaume-Uni
- 0344 8806900
- customerservices@thesaddleryshop.co.uk
- www.thesaddleryshop.co.uk
4,8
Excellent
155 avis
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Super helpful and quick delivery!
They were very easy to deal with, I had a query on my order and they answered and dealt with it within a couple of hours including refunding part of my order.
The order was also received 1 day earlier than expected too 😁
28 novembre 2025
So thrilled with Mattie’s scoot boots.
My amazing horse, who has never worn boots before, stood calmly as I easily fitted the scoot boots, glanced down at them and carried on eating hay. Once tacked up she was eager to go. She walked, trotted and cantered over all types of surfaces in comfort. I am thrilled to bits…..smiling all the way..
24 novembre 2025
Scoot boots
Scoot boots purchased. The guides are really helpful in selecting the correct size, quick delivery and items arrived nicely packaged.
26 octobre 2025
Amy has gone above and beyond to help…
Amy has gone above and beyond to help us exchange some boots which had a broken zip. When the boot company sent the wrong size she assisted in the return, keeping me updated throughout. When I still hadn't received the right size boot she was brilliant in chasing them and we now have the replacements. Thank you Amy, what a credit to your company - displaying excellent customer service and communication.
7 novembre 2025
Avis spontané
Lovely Staff
After really awful delivery service from DPD the staff at the saddlery shop were absolutely super.
26 octobre 2025
Very disappointed paid for express…
Very disappointed paid for express delivery for an item that was over £180, assuming express delivery meant just that. Item took 3 days to arrive, despite being dispatched the same day. I did contact The Saddlery Shop and their emails were far from helpful, not even a "sorry this happened". When arrived the box even said DHL24 on it. Apparently it says in the small print that express delivery is anything up to 5 days. Which had I realised I would have just used the free delivery. Won't use again.
21 octobre 2025
Avis spontané
Réponse de The Saddlery Shop Ltd
I am sorry you had an issue with your delivery. We do explain at the checkout that express delivery is ‘usually next working day’, and do go on to explain that although 99% of parcels do arrive next working day, on very rare occasions it can take up to 3 days to arrive (as we have no control over the parcel has left ourselves, and very occasionally there are delays etc).
I am also sorry you felt our service was not good enough. We tried to always reply to your emails in good time, and we spent a lot of time checking the parcel and communicating with the courier to ensure a successful delivery. Unfortunately due to the nature of couriers, we are unable to offer a guaranteed next day service. We have tried to make this clear at the checkout (and in other areas) with quite extensive information to help manage customers expectations, however I will ask for this to be reviewed to see if there is any way make this information even clearer.
Good price
Good price, well packed & quick delivery. Will order from you again. Thabks.
25 septembre 2025
amazing ordered a non slip saddle pad…
amazing ordered a non slip saddle pad and it seriously non slip! they even sent a bag of horse treats aswell will 100% be ordering from here again
thank you so much x
4 septembre 2025
Avis spontané
Excellent communication and prompt…
Excellent communication and prompt replies to my questions.
27 mai 2025
Super quick delivery and also my return…
Super quick delivery and also my return and refund was easy to do and the refund recieved the day the goods reached them.
27 avril 2025
Postage a little slow but well packed
Postage a little slow but well packed. Items as described.
28 mars 2025
Hoof boots arrived promptly
Hoof boots arrived promptly, as anything ordered from The Saddlery Shop. Very happy and will order again.
29 mars 2025
Absolutely awful company
Absolutely awful company. I bought a pair of horse boots, tried them on in the stable. Sent them back after wiping them down. They were not damaged at all. I literally received them , ( I should have checked them over but it was dark) tried them on after work and sent them recorded back the following day. They said they were not ‘ pristine’ and said I’d marked them and they were filthy… absolutely nonsense. I was going to fight my case but my husband said just pay the extra £50. Over £200 for a pair of scoot boots!! Don’t use this company whatever you do.
18 mars 2025
Avis spontané
Réponse de The Saddlery Shop Ltd
On all the boots we send out, there is a prominent label attached to say the boots must be kept clean whilst trying them for size, and pointing you towards the paperwork for how to do this (as there still was on this pair when returned to us) explaining that you to try the boots on carefully by covering the hoof (such as with cling film) and to put the boot down carefully on something such as an towel to stop them from being marked/ dirtied but sadly in this case this was not followed.
As per our email correspondence which we have on file, you stated that you ‘tried the boots on by torchlight in the stable’, and we have photos on file (which were sent to you) to show the marks and ground in dirt in the tread, and dirt on the inside of the boots when we received them back. If another customer received these boots with dirt (likely manure) and scuffs, they would not be happy having paid for a brand new pair of boots, hence we explained they would have to be thoroughly cleaned and disinfected and sold off as ‘used’ due to the condition of them.
We did give you the option to have the boots returned to you instead, but you decided to go ahead with the exchange and accepted the £45 loss in value (you asked for express delivery on top of this hence the total was £50.99).
We have been selling hoof boots for almost 20 years, and we have many pairs of hoof boots returned on a daily basis for exchange or refund without issue, as fortunately the vast majority of customers understand that like with any product they need to take care of the goods and read all the information we send to keep them that way until they have decided if they are suitable.
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