Money taken, no email confirmation, no delivery, my emails to support are bounced back, no reply on socials. They are a scam through and through now. Such a shame.
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Lisez les avis des autres
Order arrived within 24 hours. Superb, as were the groceries. Whether or not you are vegan, you should support VeganKind, which, if my investigations are correct, is unique in not dealing at all in me... Voir plus
L'entreprise a répondu
Emma from TVK Customer Service was brilliant dealing with a query re Christmas delivery on an order already placed. I’m a longtime TVK customer but snapped up some goodies in a flash sale but couldn’t... Voir plus
L'entreprise a répondu
Honestly they've got one of the best ever selections, although you guys really need to get golden crunch and rabble bars on there! The downside is having to spend £65 for free delivery or deliv... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
If you are looking for healthy snacks, or amazing household products, there’s a vegan subscription box that can introduce you to an exciting selection of the newest vegan products.
Coordonnées de contact
Royaume-Uni
- www.thevegankind.com
2,8
Moyen
413 avis
Aucun historique récent de demande d’avis
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Outstanding customer service
Great website and outstanding customer service! After my package was delayed and handled in a rough manner by DPD, I reached out to TheVeganKind's customer service team to report faulty items. They handled my request with the utmost kindness and understanding (Thank you Rhona!). Would definitely recommend this website for all your vegan needs!
8 mars 2022
Avis spontané
Réponse de TheVeganKind
Hiya, thanks so much for your 5 star review of The Vegan Kind – we really appreciate it! I'm so happy Rhona was able to help get everything sorted for you, I'll pass along your lovely feedback! It means the world to us that you took the time to leave us this feedback :) - Emma x
Really good website and service
25 février 2022
Avis spontané
Réponse de TheVeganKind
Hi there, what a wonderful 5 star review of The Vegan Kind, thank you so much! We’re so happy you enjoyed your vegan goodies. As a small business, every review means a lot to us - you're helping the world see how easy it is to be kind and go vegan :) - Emma x
Fantastic Customee Service
There was a blip with my order, which was highlighted to me by Customer Service, Jordan in particular. It was very quickly sorted out in an efficient and friendly manner.
It was great that they contacted me rather than wait until my order didn't arrive and then I'd have to query.
Order issues happen sometimes, it can't be helped.
Thank you for sorting it so easily
Always a great service and great products. Highly recommended.
25 février 2022
Avis spontané
Réponse de TheVeganKind
Hiya, what a lovely 5 star review of The Vegan Kind, thank you so much! It's great to hear that Jordan was able to help with your parcel, I'll let him know your lovely feedback. Your feedback is so important to help us continue to grow as a vegan business, so we really appreciate it 💚 - Emma x
Brilliant service
I purchased the Easter box & the beautiful box was damaged in transit. I emailed the company & received a 1st class service. Emma was so helpful & has resolved the issue. Best customer service ever!!!
24 février 2022
Avis spontané
Réponse de TheVeganKind
Hi there, thank you for taking the time to leave your 5 star review of The Vegan Kind! I'm so happy I was able to help get your Easter goodies sorted for you. It means the world to us that you took the time to leave us this feedback, thanks so much 💚 - Emma x
Great customer service and huge choice.
I have just purchased from the Vegan Kind for the first time. There is a huge choice of products. My order was despatched at lightning speed. It was vegan cheese and arrived nice and cool in insulated packaging with ice packs. There was a minor issue with one item which was dealt with efficiently by the friendly customer services team. I have only recently adopted a vegan diet. It has been a bit of a steep learning curve and am pleased that I have found the Vegan Kind.
17 février 2022
Avis spontané
Réponse de TheVeganKind
Hi there,
Thank you ever so much for leaving such a lovely 5-star review of The Vegan Kind! I am so happy to hear that you were pleased with the packaging of your items and the service you received when you had an issue. I will pass this on to our lovely warehouse and customer service teams who will be delighted by this feedback. It is also such a lovely feeling to know that we have helped make your transition to veganism that bit easier. As a small business, reviews like this mean the world to us so we really appreciate you taking the time out of your day to leave this feedback :)
Thank you,
Jordan x
Réponse de TheVeganKind
Hi Carolynn,
Thanks so much for leaving this 5-star review of The Vegan Kind! I'm so glad that you were happy with the level of customer service you received - I'm sure our lovely customer service team will be delighted to hear this. We really do appreciate you taking the time to leave this review :)
Thank you,
Jordan x
Great customer service really helpful…
Great customer service really helpful team
14 février 2022
Avis spontané
Réponse de TheVeganKind
Hiya, what a lovely 5 star review of The Vegan Kind, thank you very much for this! We hope you enjoyed your vegan goodies and our customer service team is always happy to help! It means the world to us that you took the time to leave us this feedback :) - Emma x
Great products and excellent customer service
I hadn’t ordered for ages because I couldn’t access my account. I finally got round to contacting them and the matter was resolved quickly - so I’ve placed another order! The product range has expanded over the years and it’s so easy to shop without having to check all the ingredients for hidden animal products as is necessary for other online supermarkets. The biggest pleasure though is how lovely the team is, always friendly and helpful. Please keep up the good work - so refreshing these days to receive first class service at affordable prices.
8 février 2022
Avis spontané
Réponse de TheVeganKind
Hi there, what a wonderful 5 star review of The Vegan Kind, thank you so much! I'm so happy our team were able to help with your account. Enjoy your yummy goodies! It means the world to us that you took the time to leave us this feedback, thanks so much 💚 - Emma x
Shambles
Terrible service from the subscription box side of the business. I am still waiting for my January box. They told me to contact my local Royal Mail depot as it will probably be there. It is your job to get my box delivered to me! They then said as I had paid for a 3 month subscription, they could not refund me. I will be taking this further…
7 février 2022
Avis spontané
Réponse de TheVeganKind
Hi Ben,
We're so sorry for your bad experience! We never want any of our customers to be unhappy and we're sorry for the confusion here.
While discussing your January box and our expected delivery timescales, we'd offered to cancel and refund the remaining boxes of your 3 month subscription if you felt the subscription wasn't the right fit for you. When it comes to undelivered boxes, we'll always make sure that these are refunded or replaced depending on your preference! :)
I can see you've chosen for your January box to be replaced rather than refunded, and my teammate Jordan has arranged this for you! We expect you'll receive this in 2-5 working days.
Once again, we're really sorry for the upsetting start to your subscription and we hope you enjoy your boxes! If you're happy with how we fixed this, it would mean so much to us if you'd like to change your star rating. If there's anything else we can do to clear things up, please reply to our most recent e-mail and we'll be happy to help!
Thank you,
Rhona x
Amazing service
Amazing service. Unfortunately as I live in Jersey the delivery company were delayed with our food and was no longer good to be delivered. The customer service couldn’t have been any better. Mistakes happen and we all know that but the way they handled it was amazing! Love the food (especially honestly tasty cheese) highly recommend
7 février 2022
Avis spontané
I loved the packaging and the parcel…
I loved the packaging and the parcel arrived on time. I had a little problem with 1 item not received but this was professionally, and really kindly resolved . Top class customer service . Thank you
4 février 2022
Avis spontané
Superb company
As a vegan food buisness we rely on great reliable companies and the Vegan Kind is no exception communication is always fantastic and any issues are dealt with swiftly immediately and super professionally I can't fault them.
3 février 2022
Avis spontané
Order delivered over 2 weeks late
Our order was delivered over 2 weeks late. Day of delivery came and no delivery, and we never received any communication at all from the Vegan Kind as to why. It was only after we reached out that they responded... Not a very good impression. After that, the only solution offered was to resend the order, which is obviously the least they could do seeing as we paid for these items already. However seeing as we had already done a shop at the supermarket the couple days before delivery, it was really inconvenient as now we had food that needed to be eaten ASAP and had too much really. (None of it could be re-frozen as they put stickers on mentioning you should not freeze). They basically just said a weak sorry and blamed 3rd parties, but we ordered from The Vegan Kind so it is really still up to them to remedy the situation and ensure customer satisfaction. Poor service and therefore wouldn't order again, nor recommend them.
26 janvier 2022
Avis spontané
Réponse de TheVeganKind
Hi there,
I'm so sorry that you had a dissapointing experience with us here. Please do get in touch with us at info@thevegankind.com so we can discuss this further :)
Thank you,
Jordan x
I used this company once almost two…
I used this company once almost two years ago. Ever since they have been trying to take money from my account (which I no longer have)! But still, I've emailed them countless times and told them I'm not interested in there products or in there service of any kind so, please stop sending me emails!
I can't unsubscribe from these emails but they are prolific! I've got some important course to do and I'm sick to death of these constant emails. I'm sure if I was to update my billing information you wouldn't be so slow in answering now please will you understand I'm not interested take me off your system now!!!!
23 janvier 2022
Avis spontané
Réponse de TheVeganKind
Hi Stephen,
We’re so sorry this was a disappointing experience, but thank you for taking the time to leave this review!
As discussed in our emails, we did not receive any messages to cancel your subscription which is why you kept receiving the emails notifying you about your subscription payments. These emails are sent automatically when payment fails, in order to let you know that there may be something wrong with your payment method. These are not marketing emails and are sent for your own security.
The first contact we received from you regarding this issue, that we can see, was on Saturday when we were closed, which is why we responded on Monday morning. Please do send over some screenshots of the previous emails you sent regarding this issue to info@thevegankind.com so we can investigate this because we would never intentionally ignore our lovely customers!
I’m so glad that we were able to resolve this problem for you over email though, and it would mean the world to us if you would consider updating your review to reflect this! :)
Thank you,
Jordan x
Love this company
Love this company. Just brilliant and a lovely, helpful team. Highly recommend to all you animal lovers out there😊
19 janvier 2022
Avis spontané
Réponse de TheVeganKind
Hi Tracey,
Thanks so much for your 5-star review of The Vegan Kind, we really appreciate it! I'm so glad that you love all of your vegan goodies that you receive from us. It means the world to us that you took the time to leave such lovely feedback :)
Thank you,
Jordan x
One stop vegan shop with ever expanding range
Have used them for a few years now. Never had a problem with orders, everything has been carefully wrapped and protected with thought and lots of care taken. The range is expanding massively and their prices are fair. Would use again and again. Staff are lovely as well.
14 janvier 2022
Avis spontané
Réponse de TheVeganKind
Hi there,
What a lovely 5-star review of The Vegan Kind - thank you so much for taking the time to write this! I'm so glad to hear that your goodies always arrive with you looking their best and I will pass this on to our Warehouse team who work ever so hard to ensure this is the case. As a small business, reviews like this mean the world to us, and we really appreciate you taking the time to write it :)
Thank you,
Jordan x
My go-to vegan grocery shop
I have ordered more than three times from The Vegan Kind. And every time I open the box with excitement.
The selection of products is amazing! Although it's a little pricier compared to big supermarket brands, The Vegan Kind is the first place I check when it comes to vegan alternatives.
Thank you so much for making my transition into a vegan diet so smooth and painless. I will continue to shop here.
6 janvier 2022
Avis spontané
Réponse de TheVeganKind
Hi Jenny,
Wow - what an incredible 5-star review of The Vegan Kind, thank you so much for taking the time to leave such wonderful feedback. It makes me so, so happy to hear that we have become your go-to store for delicious vegan goodies. As a small business, your review means everything to us - you are showing the world how easy it is to be kind and go vegan :)
Thank you,
Jordan x
What a great company
What a great company. Good quality, efficient service
3 janvier 2022
Avis spontané
Réponse de TheVeganKind
Hi Elaine,
Thanks so much for taking the time to leave The Vegan Kind a 5 star review! We're glad you love shopping with us. You're supporting a family run vegan business :)
Thank you,
Leigh x
Fantastic products with even better…
Fantastic products with even better customer service
1 janvier 2022
Avis spontané
Réponse de TheVeganKind
Hiya, thank you very much for this amazing 5 star review of The Vegan Kind! It's wonderful to hear you love the goodies we have to offer. Thanks for taking the time to leave your feedback, it means the world to us :) - Emma x
Absolutely amazing website and service. Go vegan!
Absolutely amazing website and service. Lovely customer service and great it supports veganism, reducing the suffering of innocent beings. Go vegan!
28 décembre 2021
Avis spontané
Réponse de TheVeganKind
Thanks so much for your 5 star review of The Vegan Kind – we really appreciate it! We're glad to hear you love the vegan goodies we have to offer. Thanks so much for taking the time to leave us this feedback 😊 - Emma x
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