TheVeganKind Avis 

413
TrustScore 3 sur 5

2,8

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Money taken, no email confirmation, no delivery, my emails to support are bounced back, no reply on socials. They are a scam through and through now. Such a shame.

Noté 5 sur 5 étoiles

Order arrived within 24 hours. Superb, as were the groceries. Whether or not you are vegan, you should support VeganKind, which, if my investigations are correct, is unique in not dealing at all in me... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Emma from TVK Customer Service was brilliant dealing with a query re Christmas delivery on an order already placed. I’m a longtime TVK customer but snapped up some goodies in a flash sale but couldn’t... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Honestly they've got one of the best ever selections, although you guys really need to get golden crunch and rabble bars on there! The downside is having to spend £65 for free delivery or deliv... Voir plus

À propos de l'entreprise

  1. Aliments, boissons & tabac

Informations provenant de diverses sources externes

If you are looking for healthy snacks, or amazing household products, there’s a vegan subscription box that can introduce you to an exciting selection of the newest vegan products.


Coordonnées de contact

2,8

Moyen

TrustScore 3 sur 5

413 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

Comment cette entreprise utilise Trustpilot

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2,8

Tous les avis

(413)

0 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Top bananas!!

These guys offer a very good range of products,
customer support and communication regarding deliveries has been excellent - all in all can't be faulted!!

5 mai 2021
Avis spontané
Noté 1 sur 5 étoiles

Overpriced unhealthy vegan crap

I joined up for the three month subscription box, but when the first box arrived it was full of poppadum crisps because the bag must has split in transit somehow. The other stuff in the box was not worth the money and wasn't anything that I would normally buy. If you want to be a really unhealthy vegan who has more money than sense then this is the company for you! I would have returned everything but they don't make it easy and I just wanted my subscription cancelled and move on.

25 avril 2021
Avis spontané
Logo de TheVeganKind

Réponse de TheVeganKind

Hi Laura,

We're so sorry again that the Lifestyle Box subscription wasn't the right fit for you!

As a vegan business, our intention has always been to offer accessible vegan subscription boxes which help people to go and stay vegan, by introducing a variety of exciting vegan products to our lovely subscribers every month! Our Lifestyle Box is not intended to be a subscription for health foods. It's something that we may look into doing in the future but we have no immediate plans for this!

Although we aren't usually able to cancel active subscription plans when boxes are still due to be shipped, we understood that the monthly boxes wouldn't be an enjoyable experience for you and we cancelled & refunded the remaining period of your subscription :)

Thank you,
Rhona x

Noté 5 sur 5 étoiles

A great company

VeganKind are an all round great company and I can't recommend them highly enough.
A good website with plenty of choice, good products and brilliant customer service.
I'm coming to the plant based eating party a little late but some of the stuff these guys sell has this former carnivore not missing meat in the slightest.
Ordering is easy and delivery is quick. Only had one problem so far and that was the fault of the courier not VeganKind. I contacted customer services and the wonderful Katherine replied quickly and had a replacement parcel sent out in no time. No stress and incredibly helpful.
Personally I would like to see bricks and mortar VeganKind stores open up across the country. I'd certainly shop there. The big guns could learn a lot from these guys.

15 avril 2021
Avis spontané
Noté 5 sur 5 étoiles

Simply exceptional

Simply exceptional choice, service and delivery - exceeding all expectations! I even asked if I could changed my delivery address at the very last minute - and during Easter! Even though an extremely busy time, their lovely staff managed to see my email and were happy to help.

7 avril 2021
Avis spontané
Noté 5 sur 5 étoiles

Best idea ever

Great service, tried the beauty box once but isnt really my thing, the lifestyle box is brilliant tho, get to try lots of things not easily found especially at the moment, will stay subscribed for a long while, some of the recipes are a bit out there for my taste, but all the products are great!

5 avril 2021
Avis spontané
Noté 5 sur 5 étoiles

The Vegan Kind - Fabulous Customer Service

Fabulous customer service and kept me well informed about a subscription box that I never received. Offered either a refund or replacement without hesitation. Thank you team, I will be a customer for life !!!

29 mars 2021
Avis spontané
Noté 5 sur 5 étoiles

Amazing Service!

I’ve been subscribed on and off for a while, sadly I’ve had to leave due to job security but I will most definitely be back, I can’t be without those snacks and beauty products!

The customer service team are wonderful, super friendly, so helpful and have a fantastic turn around time for enquiries, replies and deliveries.

Rhona was a joy to speak with, thank you for your help!

For the meantime, I’ll continue recommending you guys and I can’t wait to resubscribe soon.

18 mars 2021
Avis spontané
Noté 2 sur 5 étoiles

I liked the subscription box to start…

I liked the subscription box to start with, it was really exciting to get and try new bits every month but recently the amount of products you get has gone down and some are just so small it's just a bit pointless. The last one I had, there were some nice bits but the bulkiest item was a giant cheap bottle of poundland-esque hand soap... Using loads of plastic and it's really low quality. I would expect something a little more for a £13 a month box to be honest. They seem to be adding less and less each month since I started.

15 mars 2021
Avis spontané
Logo de TheVeganKind

Réponse de TheVeganKind

Hi Alice,

We're so sorry to hear you were disappointed with your recent boxes!

Thanks so much for reaching out with your feedback. We try really hard to choose great products that we think everyone will love, and we always make sure each and every box is worth more than the £10 cost of the box (£3.15 is for P&P!) for our lovely subscribers :) There are 7 or 8 products in each monthly box. So far, four of our boxes in 2021 have featured 8 products, and two have featured 7!

We're so glad to hear that you enjoyed some of your earlier boxes with us. We have some new, exclusive products coming up so we hope you can enjoy our future boxes!

Thank you,
Rhona x

Noté 5 sur 5 étoiles

I love The Vegan Kind!!

The Vegan Kind have so much amazing choice! My parcel arrived swiftly and contained a freebie product to try. Thanks very much! Great customer service too. I highly recommend them!

12 mars 2021
Avis spontané
Noté 5 sur 5 étoiles

Thoroughly recommended

What an amazing selection of vegan products! Speedy dispatch and delivery. Customer service was excellent. I really appreciated the hand-written gift card for the recipients. A really nice touch. Thank you!

11 mars 2021
Avis spontané
Noté 5 sur 5 étoiles

Excellent experience…

We’ve just had an excellent experience with this company. Brilliant website, great selection of products at competitive prices, great communication at every stage. My husband unpacked our order and there appeared to be a small item missing, we contacted the company and received a very polite email and a voucher for more than the value of the item. One week later while recycling cardboard my husband found the item amongst packing 😱 we contacted the company and apologised so that the voucher could be cancelled. We’ve received a very polite response acknowledging receipt of this information. We will definitely shop here again and will recommend.

11 mars 2021
Avis spontané
Noté 5 sur 5 étoiles

Great online vegan shop! 5*

I've only bought from TVK twice, both were easy, hassle free transactions, and my orders arrived promptly and well packaged.
The most recent order I placed, was incomplete, or rather, I needed to add a few items. So I emailed and asked if I could place an additional order, but without incurring the extra shipping costs. The folks at TVK, were more than happy to oblige, sending me a separate bill for the extra items, minus costs.
Very friendly and professional customer service, and most importantly, an array of vegan products to chose from.

5 mars 2021
Avis spontané
Noté 5 sur 5 étoiles

I have only had a few parcels so far.

I have only had a few parcels so far.. With only a few minor hiccups.. When I had a damaged parcel and it wasn't delivered it was delt with quickly efficiently and politely.. Am waiting to receive my new parcel and feel assured everything will be fine..

3 mars 2021
Avis spontané

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